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J&T Express

J&T Express review: Delivery 138

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10:59 pm EDT
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I have this shopee delivery, the delivery date as per shopee status was september 13, 2019 and the currier was j&t express. On that day I did not received any delivery from them instead they called me september 14, 2019, 3:30pm and I told them if they can deliver it on monday september 16, 2019 because the address im using was company address and we have half day office only every saturday and the delivery man said ok. But when monday came there was no delivery of my shoppe so by tuesday sept. 17 I click shopee guarantee. By sept 18 a delivery of the same currier texted me, ian malibo, if im available for delivery the day after, sept. 19, and I replied yes but sept 20, 21, 23, 24 came I did received any delivery so I communicated to supplier and they said maybe the currier already cancelled it because the put on status failure to deliver due to force majoured... And advive me to re order. But sept 27 they attempt to deliver it and the reason of delivery man was it happened that it was put in bunch of delivery that they did not so it right away. I did received it since I already order it oto other supplier and already was received it. What im getting angry at was they keep on attempting to deliver it again amd again from sept 27 until today october 1... And they even insisting to me to cancel it... Its not my fault why force me to cancel it. And worse is they keep on calling me which already a disturbance to my work and keep on insisting to me to cancal it. The delivery is being rude the same time with their office... They dont even answer when I called them then the delivery man was rude the way they talk. Hoping you can give immediate action regarding this matter. This is my first time to encounter such lousy incompetent currier.

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138 comments
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Sherwin Rozol
, US
Mar 02, 2024 3:13 pm EST
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i order in this page last February 17 at 7:21 5pc dusty short and it cost 1000pesos

they deliver the items last February 19 at 4:03 pm

but when i open the package i recieved some ukay2 short

the sender is N.GNRTN.SHOPEE

the address of the sender BULACAN BALIUAG PUROK 3 HINUKAY BALIUAG

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Carol Mattar
, US
Feb 28, 2024 5:12 pm EST
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I received a WhatsApp from the driver to send the location, so I sent the location

Then I received home a message from the company stating that they cancelled my delivery due to no answer

Called twice and sent an email

3 days later, nothing was received – and I stated that I urgently needed the package because it has all my display items

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EijaNadzmi
, US
Feb 11, 2024 8:27 am EST

delivery person did not reschedule delivery and did not reply msg using number 011-[protected] name muhammad afandi bin ruslan. parcel by lulababy official. very rude and irresponsible delivery person. please arrange somebody else for other delivery.

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Flordelis1212
Cebu, PH
Dec 26, 2023 12:01 am EST
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I made a purchase in shoppe , after checking the tracking number it shows delivered with a photo of the a hand holding my package and i didnt even received it.

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Saudara Nas
, US
Dec 17, 2023 3:29 am EST
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Masalah J & T Klang Utama. Hantar parcel 4/12. Satu barang dah received, satu barang lagi hilang. No update tracking whatsoever.

Adakah staff J&T ni mencuri barang? Tracking code : [protected] lansung tiada update dlm sistem.

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Nikko Jay
, US
Dec 16, 2023 9:19 pm EST
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J&t rider tagged my parcel delivered with proof of delivery without delivering it. This happened many times with the same rider, elmor mosquera. My tiktok order was also returned to seller without delivery attempt.

TN [protected]

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Adeep
Dubai, AE
Dec 06, 2023 4:40 am EST
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Upon contacting the delivery personnel, I was met with rudeness and an uncooperative attitude. Furthermore, during our conversation, the call was abruptly ended. Subsequent attempts to reach the delivery person were met with the response that the parcel cannot be delivered.

Date 29/11/2023

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Fatnin Syazana
, US
Dec 06, 2023 12:03 am EST
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([protected])(24-B16-SBH408)(NAME RECEIVER-nasriah/fatnin)SAYA SANGAT KECEWA DENGAN PENGHANTRN KALI NI.kenapa parcel saya tiba” inbound dkt shahalam sedgkn saya disemporna sabah and sender dri tawau sabah.saya berharap brg itu sampai sblum saya balik ke selangor tpi dh lbih 1week. Saya nak jnt tanggungjawab and respond !

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KalsJ
Sabah, MY
Dec 05, 2023 11:43 pm EST

Parcel [protected] not moving since 26/11. Please solve it ASAP!

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Lhissa
Miri, MY
Dec 04, 2023 1:27 pm EST
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Supposed to receive my parcel by yesterday, 28/11/23. Still stuck in Sabah since 25/11, status last updated 27/11. Tried to complain in their web, ERROR. Tried to chat with their agent in web & facebook, their live agent is BUSY. Mengelak sehabis baik yerrrr!

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Ameena11111
Johor Bahru, MY
Dec 03, 2023 11:57 pm EST

Runner sangat kurang ajar sy cakap cara elok2 dia boleh cakap kasar2 sy memang nk report dia dkt jnt supaya dia dah tak hantar area rumah saya

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michael soriano
, US
Nov 25, 2023 2:46 pm EST
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Nov 15 /1700 hrs

I received the wrong order .

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Reshma Lina
Johor, MY
Nov 04, 2023 12:44 pm EDT

Hello, I’m TikTok shop customer. So TikTok shop use your service, so your driver don’t know how to respect customer or don’t know how talk with customer? Please take look at this issue. Zero service. Thanks 🙏🏻

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shazairi
lunaskedah, MY
Nov 04, 2023 2:13 pm EDT

30.10.2023 jnt ni memang bermasalah eh siap sound2 org bagai dah push2 org pastu marah lagi siap cakap lain kali jgn guna pembayaran cod bagai dah kenapa ? dah memang tugas korang kan utk pastikan service yg terbaik..

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Amni Sofia
, US
Oct 22, 2023 11:30 pm EDT
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[protected] Parcel saya dh delay 2 hari dari jangkaan tiba di ECP klang jaya 4512

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Jeni Empam
, MY
Oct 23, 2023 12:27 am EDT
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Banyak kali saya buat aduan tentang barang saya dari 30.sept 2023 sehingga 16.okt 2023 hari ini belum lagi sampai ke penerima.2minggu barang saya di Kuching sarawak stuck.saya bayar postage mahal tapi servis kamu mempersulitkan barang kiriman saya jadi lambat sampai ke penerima !tlg bt sesuatu ! tolonglah jangan buat begini ! itu barang mahal !

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Marilyn R. Reyes
, US
Oct 11, 2023 9:29 pm EDT
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The rider is arrogant and unrespectful. He uses bad words in his client.It happened this Oct 2,at 2:00 pm. The rider is Magdaraob . Pls have a training to all your staff. To have good moral conduct.

Tracking number: [protected]

Rider:OCW FJ Glr Magdaraog,[protected].

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Natskang
Perai, US
Sep 28, 2023 7:30 am EDT
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I've placed an order on 14th Sept 2023 & my tracking no is [protected].Order have arrived at J&T ECP Juru since 19th Sept & I haven't get my parcel until today 22nd Sept.It takes around 8 days from Selangor to Juru Warehouse.So dissapointed with J&T service.Please arrange the parcel urgently by today.

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mica22000
, US
Sep 26, 2023 1:15 pm EDT

My pacrel been stuck at J&T Shah Alam gateway for few days and not moving at all. Waybill number [protected]. I tried to call all J&T hotline numbers but all unreachable.

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Aiesya
Shah Alam, Selangor, MY
Sep 23, 2023 11:20 am EDT

Customer is supposed to pay by cod. However, the parcel had been opened although no payment was made. The customer now refused to receive the parcel and is returning back to sender. How can a parcel be opened without being paid first ?

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Ahmad Firdaus
, US
Sep 23, 2023 12:50 pm EDT
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Tolong ambil tindakan.. Dah banyak kali saya kena dengan staff penghantaran jnt.. Pegang barang lama sangat nak hantar dekat owner.. Staff hantar nama syaqir jnt padang tembak.. Ni kali ke berapa dah dia peram@pegang barang saya lama

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Thiruna
Seremban, MY
Sep 23, 2023 6:14 pm EDT
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Item sent 30/8/2023 with complete details including sender & receiver contact no. But, when we check the claim wrong postcode. When we request to send back, till today not received. Last Thursday (14/9/2023), when we made the complaint, J&T promised to send back to sender within 48 hours.

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Piggeryfarm
, US
Sep 10, 2023 1:05 am EDT
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Sabi pati 1kg it's not 1 kg

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Reen hairie
Kuala lumpur, MY
Sep 09, 2023 9:29 pm EDT
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Check jnt tracking dah delivered..buka gambar proof sekali tengok gambar proof yg lama number tracking lama dekat gambar yg dia letak dekat proof picture,maknanya orang yg sama hantar barang saya haritu..call customer services tak dapat..call jnt chan sow lin pon tak dapat,kenapa service macam nie ye,firsttime kena mcm ni,jnt CHAN SOW LIN

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eleni vas
, US
Aug 19, 2023 6:06 am EDT
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Delivery too slow and when they deliver item is damaged

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Kooky Mochii
, US
Aug 20, 2023 12:35 am EDT
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The rider tell me to go out even though I said I can't since I'm looking out for a baby but he insisted me to go out, what if there's something happened to the baby while I'm out?! He's rude.

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adham sabri
, US
Aug 06, 2023 1:50 pm EDT
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Saya ingin tahu apa yang terjadi dekat J&T kota bharu kerana barang saya sudah masuk 5hari berada disana

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azlan lan
, US
Aug 01, 2023 1:42 am EDT
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Syarikat express sudah lambat tak seperti dulu

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GerryA1
, US
Jul 31, 2023 1:55 pm EDT
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Got a parcel with my name and address.

Inside a wrong item.

Complained at J&T express.

Got several emails, excuses, nice words, a confirming sms.

They do nothing.

THIS COMPANY IS A FAKE.

Will never ever accept a parcel from them.

Btw. this was the second totally wrong delivery

They mix the data.

Their IT-systems are a scrap heap.

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Sky Altezza
, US
Jul 29, 2023 2:34 pm EDT
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Delivery via Shopee

Shopee tracking number: [protected]

Good day, a rider named Eugene Sanchez called me today to deliver my parcel. I was unable to answer the calls since I was in the middle of an examination. He called me 8x and was very disrespectful and rude to me.

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Sheperlipe
Cagayan De Oro City, PH
Jul 29, 2023 5:42 am EDT
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I want to report j&t rider here at Opol misamis oriental. Because he is rude and disrespectful rider. I am really unsatisfied with your delivery rider attitude and I hope that you take a prompt action on this matter. Thank you

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Ruby Gabe
Quezon City, PH
Jul 26, 2023 5:36 am EDT
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i received the item july 17,2023 raider named Roland Laus.. how come na nakapag deliver sya sakin ng parcel then di ma detect ni j&t and diniliver sakin. no record ang laging sinasabi. panu na scan ni delivery boy un kung walang record sa j&t...

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Handmade by Trina Lau
, US
Jul 22, 2023 5:25 pm EDT
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Shopee seller delivered package on 11 Jul, 13 Jul indicated Attempt fail, today 14 Jul also Attempt Fail. Checked with Shopee Live Agent, as usual they will inform they will try their best. I thought courier services should only take 1 day. I've been delivering to my customers and it took only 1-2 days.

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Lazario aPIz
, US
Jul 22, 2023 3:45 pm EDT
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Barang yang dipesan tidak bergerak pun dr J&T Setiawangsa dr 11 Julai 2023. Sekarang dah 17 Julai 2023..Kenapa terlalu lama diperap di sana..nak call J&T Setiawangsa pun xda nombor…

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Sheperlipe
Cagayan De Oro City, PH
Jul 23, 2023 12:53 pm EDT
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Sana po Talaga ma aksyon ung mga customer complaints here! Wag po nn u e consider yang ganyang ugaling aso. Masisira lang po ung J&T dahil lang sa IBANG DELIVERY RIDER na wlang MANNER! Marami na po aqng parcel na halos J&T ung nag dedeliver pero ngayon lang po aq na Bastos. Sana po Talaga J&T ma bigyan leksyon yang delivery rider na yan. Salamat

Tracking number : [protected]

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Sheperlipe
Cagayan De Oro City, PH
Jul 23, 2023 12:46 pm EDT
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One of J&T rider here in Opol, Misamis Oriental. Bastos and wlang manner! Sana po aksyonan lahat ng customer complaints here Lalo na sa ibang delivery riders na Bastos mag text. Dapat a day before mg text na may parcel na dadating. Mag te text na Kapag nandiyan nasa area. Paano qng may emergency? Dapat cya ung uunahin? At kung umasta parang kung Sino.Okay lang Sana noh? Kung ilang araw na cya pa balik2x pero this afternoon lang cya ngtx na may parcel aqng dumating and then ngtx na cya ng kung ano anong kabastosan. Sinabihan na naiwan ung cellphone kc may emergency pero ung asal wlang manners! Hindi ba pwede mag text na with MANNER? Dapat cguro J&T ung e dagdag niyo sa QUALIFICATION IS Dapat may GOOD MANNERS ung delivery rider nn u. PLEASE po bigyan niyo po ng leksyon ung rider na ya.

Trucking Number : [protected]

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Fisya
Sarawak, MY
Jul 17, 2023 5:36 pm EDT

Hello,, when this item will delevry? I need that item so much🥹🥹😭😭

[protected]

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Phyu Thant
, US
Jul 16, 2023 11:43 pm EDT
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They delivered my order to the wrong address. They didn’t inform me and I couldn’t find my parcel. They just sent me the sms and didn’t totally call me.

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jerrycyc
ampang, MY
Jul 16, 2023 11:17 pm EDT

Parcel tracking no. [protected]

The proof of delivery showed that my parcel has been delivered to another house with the no. 7. My address is 17 Jalan Dagang 14, Taman Dagang Jaya, 68000 Ampang, Selangor.

Please get your guy to collect it back from the house no. 7 and deliver it to my address.

Thank you.

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Relax Chill Be Motivated
, US
Jul 12, 2023 3:05 am EDT
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My item was Tag delivered but I didn't receive any item. Please see attached conversation with the rider.

Shoppe shipping details and proof of delivery by the rider were also attached on this complaint.

As you can see, the proof of delivery is bogus. No actual picture of the delivery was provided.

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