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J&T Express

www.jtexpress.my

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J&T Express Complaints Page 67 of 97

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F
3:01 pm EDT

J&T Express My parcel gone to lukut port dickson.. But the address is in senawang seremban.. Plz check.

[protected] this is the track number. I ordered frm shoope..

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C
11:33 am EDT

J&T Express [protected]

dear customer service,

for the past 2 days 3/8 & 4/8, my order has a remark "delivery attemp was unsucessful, melebihi waktu operasi droppoint. " at 17:30 and 20:02 pm. but our office hours is till 10pm... with our door wide open but no delivery guy came ... so what is this excuse of melebihi waktu operasi droppoint ? order already delay 5 days, now another 2 days of excuses... this order is disposable glove... essential... yet delay.

Desired outcome: please call me at [protected] to let me know when is ty he delivery guy planning to deliver.. our office hours is 9 am to 10 pm

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N
12:01 am EDT

J&T Express Parcel delivery

I sent parcel to Paka, Terengganu from Kuantan, Pahang. Why your crew send it out to Sungai Petani, Kedah. Now the delivery was 1 day delay.

Desired outcome: Must be proper in distribution

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R
10:43 am EDT

J&T Express Barang dihold lama..

Barang saya dh sampai, tp knp x deliver ke address saya? Saya x nk collect parcel, kerana musim covid ni, x nk beratur pjg. Im very dissapointed with j n t..

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E
9:21 am EDT

J&T Express Parcel received was cracked and the delivery man ask for extra charge

The parcel delivery man just put my parcel inside the shop at lobby without calling me that my parcel arrived. Send me the sms regard my parcel was just delivered and the photo that where my parcel was left at the same time. And asked for extra charge where they help to keep my parcel even though im go down straight to collect my parcel when i received the sms. The worst thing is the parcel received was cracked due to most likely the delivery man didnt handle my parcel with care

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W
11:46 am EDT

J&T Express Barang pecah

Barang pecah masa barang sampai, sebelum post barang. Macam mana mahu claim

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A
8:24 am EDT

J&T Express Mengambil gambar pelanggan bukti penerimaan parcel

Saya amat tidak berpuas hati dengan Rider J&T mengambil gambar pelanggan sesuka hati sebagai bukti penerimaan parcel. Perkara tersebut adalah tidak wajar kerana melanggar privacy pelanggan. Jika perlu ambil gambar sila ambil gambar rider tersebut untuk ditepek dalam bukti penerimaan. Cukup hanya sekadar ambil gambar parcel sebagai bukti penerimaan. Jika kes ini berlaku lagi saya akan membuat aduan di persatuan penguna. Harap perkara ini diambil serius.

Desired outcome: Pihak J&t Masjid Tanah Sila Ambil Maklum

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B
5:05 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

J&T Express J&T Express LDC Klangjaya

Order has been hold couple of times, it would stuck at either Hold with Uncontrollable situation or Out of business hours but never gets delivered and the status will be changed to Hold again.
Use Chat system for more than 5 times, still nobody entertains, called customer service and LDC nobody picking up for many days now
I have food items inside the parcel which will last for 1 month and order already been Hold since 21st July
[protected]

Desired outcome: If unable to send to recipient address, at least return back the parcel to me

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A
4:44 am EDT

J&T Express Logistics

[protected]
The above tracking number had since been routed to the wrong destination to Kota Bahru, Kelantan when its final destination supposed to be in Johor Bahru, Johor. I have not yet receive my parcel until today and worried if it gets to the wrong hands.
The reason I made this complaint is because that JNT express frequently made various mistakes upon sending parcels to the correct customer.

Desired outcome: Get me my parcel back A.S.A.P

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S
2:52 am EDT

J&T Express Didn't receive parcel today

saya tak terima barang ni dari j&t. system shopee kata parvel dah terima. TRACKING NUMBUR J&T [protected]

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M
1:57 am EDT

J&T Express Parcel still at ldc batu caves 603 in 11 days without any update

J&T Failed to deliver my parcel from 25July 2021 and till today 4 August 2021 still failed to deliver my parcel and no update at all from J&T.. after lodge complain via Call Customer Service, but yet resolved.. bad service

Desired outcome: Suggest to allowed for self pickup and update the status of parcel..

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J
12:20 am EDT

J&T Express service

[protected]

hi i would like to ask about this parcel. no update since 29 august. i already check but still not updated. please do check for me. if the item is missing how?

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P
1:21 am EDT

J&T Express Not out for delivery my parcel since 29 july 21 from klang jaya ldc branch

My parcel number [protected] at ldc 603 klang jaya branch still not out for delivery since 29 july21. I call your branch & customer service no body answer. Chat only have auto reply. Why parcel reach nearby branch but still not out for delivery. Customer service give 012 num to watsup but still didn't get any reply. Worst service given by j & t

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J
11:27 pm EDT

J&T Express Packaging terkoyak dan item hilang

J&T tolong handle item dengan berhati2. item yang saya terima hilang sebahagian. diluar pakaging terkoyak & di selotep semula. sangat mengecewakan

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M
9:14 pm EDT

J&T Express Face mask

It's already 2month my return parcel not yet received or no any info until now can u guys please arrange to send my return to my address pleaselah

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W
2:45 am EST

J&T Express unsuccesful delivery parcel/lost by courier.

Shopee update delivery status of my parcel as delivered on 22/7 as the recipient is me. But not a single parcel I have received that day. Go to j&t express Labuan. They claimed that the parcel had been delivered. BUt I clear them that I got receive no parcel yet. The next day, tried to contact j&t staff. They just ignore me..

Desired outcome: I hope J&t Labuan staff will handling client parcel with care. don't simply lost any client parcel. we buy it using own money and pay for the courier service. tq

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Q
8:51 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

J&T Express Parcel delivery

My parcel been in transit for four days at JNT ULU TIRAM 326 and my delivery delayed past the estimate delivery date. I have total 5 parcel and one of it said the delivery attempt unsuccessful because penerima tiada but i was not informed about the delivery. They not call me first how do i know. Tolong latih your workers dengan sebaiknya untuk kebaikan company.

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M
10:47 am EDT

J&T Express Late receive parcel

Tracking number : [protected]
Post out from rantau panjang 01 from 5th july until 1 august still stuck at ldc batu caves 603..
Almost one month? How long want to keep? I need my parcel urgently
Your hotline, live chat, all are useless! Hard to contact
Bad service ever from jnt!

Desired outcome: i want my parcel urgently

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A
9:11 am EDT

J&T Express jnt shah alam

Why did you put my parcel in transit at Shah Alam Gateaway for a day. I never experienced this kind of situation at other JNT Branches only in JNT Shah Alam my parcel got stuck more than a day. I need my chocolate as soon as possible!

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P
5:38 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

J&T Express Barang saya berapa kamu mau tapuk? Tak reti nak hantar kah kalau pemalas sangat letak jak lah self collect..

Jangan jadi pemalas mau hantar barang...

Desired outcome: Bila barang aku kau tapuk sejak awal bulan lagi

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J&T Express Category
J&T Express is ranked 3 among 69 companies in the Courier and Delivery Services category

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