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J&T Express Profile

J&T Express

www.jtexpress.my

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1.0

Overall customer rating from reviews and complaints

J&T Express earns a 1.0-star rating from 1 reviews and 1930 complaints, showing that the majority of customers are with delivery services.

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J&T Express Complaints Page 70 of 97

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N
8:44 am EDT
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J&T Express why my parcel hold untill 5 day on Cdc 301 bandar teknologi

Why my pacel still dont post out?!

I need to confirm my order on shoppe on 20/7 but now 23/7 i still not receive my parcel..my parcel out for delivery on 19 but until now i didnt receive an parcel...can explain for me why this happen?

Until now i didnt get my parcel❗ 5 days in same place ...its missing or something else i dont know...

Very2 disspointed with ur servis❗

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6:58 am EDT
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J&T Express late delivery

parcel dipos bernombor [protected] pada 16/04/2021 melalui Jnt Express Kota Tinggi, Johor ke Kuching Sarawak tetapi sampai sekarang barang tidak di terima oleh penerima. sudah 3 bulan 7 hari. saya semak dalam sistem J&T barang tersebut ada dekat gudang CDC Kuching 301, Sarawak. saya sudah menghubungi J&T customer service beberapa kali dan memaklumkan kepada mereka dan mereka mengatakan barang ada di scan dan out untuk delivery dan jawapan itu adalah jawapan yang sama setiap kali saya mengubungi dan bertanyakan tentang barang saya. tetapi tidak dihantar juga. saya cuba menghubungi pihak J&T CDC Kuching 301, tetapi tidak ada maklum balas dan panggilan tidak dijawab. jadi sekarang saya tidak tahu status sebenar barang saya sama ada masih ada dekat gudang atau tidak. saya semak CDC Kuching 301 dalam google banyak sangat komen negatif. saya harap pihak J&T Express Kuching 301 akn lebih bertanggunhjawab dan amanah melalukan kerja. barang pemilik adalah hak pemilik dan pemilik berhak menuntut semula.saya harap pihak tuan/puan memandang serius dengan situasi dan tindakan harus diambil. sekian terima kasih.

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S
3:27 am EDT

J&T Express [protected]

17 .7 21 until 23..7.21..my parcel still at kuala selangor j&t post centre why?
Please answer your phone too..

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12:37 am EST
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J&T Express Product not received since 13/7/2021 ( today is 23/7/2021)

My tracking number : [protected]

It was sent on 13/7 and i have yet to receive the item, when i call they said the Kuala Selangor branch jad covid 19 case, so the delay.

Now when i check the tracker, my item is back at Kuala Selangor..

Desired outcome: I want my item today and it must be fully sanitised

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F
11:36 pm EDT

J&T Express Sunlight

Asal lambat smpai brng, rsnye sdah lme dh beli tu…

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A
11:28 pm EDT

J&T Express Parcel alamat lain, key in dan hantar alamat lain!!!

Saya pengguna akaun VIP di SUNGAI PETANI.. Pada 6 Julai 2021 sy telah menghantar parcel kepada pelanggan saya di BANDAR SERI PUTRA, SELANGOR. TAPI saya TAK TAHU kenapa Parcel tu di key in alamat SABAH.. SATU KELALAIAN DAN KEBODOHAN YANG MENYUSAHKAN!

Sekarang ini, parcel tu telah sampai ke KLANG TAPI MASIH JUGA BELUM DISERAHKAN KEPADA PELANGGAN SAYA..

SAYA SANGAT SANGAT SANGAT SANGAT TAK PUAS HATI DENGAN MASALAH YANG BERLAKU INI...

SAYA ATTACH MAKLUMAT PARCEL SAYA
SELESAIKAN SEGERA!

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L
10:53 pm EDT

J&T Express Parcel haven't received and still no improvement in fixing the issue

I am living in Kuching, Sarawak. I have ordered 2 parcels and it is currently being held at J&T CDC SEMARIANG 306 for a number of days now. My question is for what reason is J&T doing this? Why are they so keen on keeping my parcel there? and ever since Shopee forces us to use J&T it has been nothing but disappointment when I purchase stuff online.

Desired outcome: Getting my parcel delivered as soon as possible

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K
6:41 pm EDT

J&T Express Parcel on hold _uncontrollable situation

What happened to J&T in Drop Point LDC PUCHONG 601 area as I send out the parcel since 8th July but until today 23th July my client still didn't receive the item. It's been 3 weeks already :((

Airway bill no : [protected]

Desired outcome: Delivered the parcel to customer immediately or else return the item

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T
11:20 am EDT

J&T Express Delivery left untold

i have ordered many items and unfortunately everyone is using J&T but their delivery service is the absolute worst out of everyone else.
WHY THE HELL ARE ALL MY PARCELS BEING LEFT OUTSIDE MY HOUSE FOR HOURS AND I AM NOT NOTIFIED. WHAT IF IT GETS LOST?!? WHAT IS UP J&T, IS IT SO HARD TO CALL OR SEND US A TEXT? AND WHY THE HELL DO YOU SEND US AN OTP IF THEY DON'T EVEN NEED IT.

Desired outcome: REPLY

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Z
8:50 am EDT

J&T Express My purchase was handled very badly

I ordered a wacom tablet THEY ARE NOT CHEAP! the delivery time was ok but when i got my package it was very badly damaged.

Every my item got broken. It was packed properly with bubble wrap and all the original packaging, the seller sent me a photo of it in very good shape 10/10 and when i received it, its broken in the middle! 😭😭😭 im very dissappointed, angry and sad that people dont know how to handle things with care.

Desired outcome: Justice for my tablet

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Hezryn Nurul
Petaling Jaya, MY
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Jul 24, 2021 10:49 am EDT

weh...apa punya service jnt ni.teruk! sy terima packaging sy dengan rupa yg sangat mnyedih kan.koyak berlubang teruk...kiri kanan..padahal kotak dah stated FRAGILE! FRAGILE la gilerr...lepas tu.. brg yg dihantar hanya taruh di tembok rumah begitu sahaja..dh la brg di hantar MLM yer..bukan SIANG. Mujur suami perasan...dgn keadaan berlubang...kalau basah kena hujan mcm mana?kucing selongkar ke?brg makanan la setan! JNT VERY BAD...BAD...BAD... SERVICE EVER !

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T
5:00 am EDT

J&T Express Delay/holding delivery of parcel

I have purchase a writing desk through Shopee on 14th July 2021 night and J&T has collect the said parcel on 15th July 2021 from the seller. Tracking system show that the parcel has reach J&T PJS 998 on 16th July 2021 and it don't have any update until now. Try to contact J&T with they live chat numerous times but no 1 respond to my enquiry. Call them they all me to seemed whatapps, and when I send whatapps they want me to request refund. No 1 is try to solving the problem at all. At the end manage to contact their facebook page admin and the admin request the parcel packing photo from seller. I've suspect they have lost my parcel. Cause they say have to check their CCTV to find my parcel.

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R
4:48 am EDT

J&T Express J&T delivery guy is lazy.

Saya tinggal di Vista Seri Putra, Bandar Seri Putra, Kajang, Selangor. Sudah 3-4 kali jadi begini, barang-barang semua hanya dihantar dan diletakkan di letter box rumah saya di lobby apartment, bukannya dihantar sampai depan pintu rumah. What if barang saya hilang semasa abang delivery hanya suka hati letak barang saya dalam letter box yang tak berkunci tu? Nak tanggung kerugian ke? Saya bayar delivery caj bukan untuk saya kena turun sampai ke lobby apartment untuk ambil barang saya. Saya bayar delivery charge yang sampai RM4.60 tu untuk abang delivery hantar barang sampai depan pintu rumah dengan selamat. And bukan hanya seorang yang buat perangai begini, 2-3 orang delivery guy yang buat macam ni. 😡😠😡😠

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Z
12:25 am EDT

J&T Express delevery tidak inform terlebih dahulu kepada penerima

sy mohon jasa baik pihak j&t mengenai masalah segelintir delivery² yg mengambil kerja mudah...isu skrg delivery yg mbuat penghataran xde inform terlebih dahulu sbelum smpai kwsan perhtaran...apbila pnerima check dlm sistem j&t telah d return blik so itu yg membuatkn lg kerumitan bgi pihak sy...tolong prbaiki masalh itu..terima kasih

Desired outcome: tiada paggilan dri delivery sebelum membuat penghatan

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T
1:08 am EDT

J&T Express Running out of excuses?!

My client haven't receive the item ever since i sent it on 3 July 2021 which is roughly 3 weeks ago.

I called in to verify the details, apparently they keyed in the wrong phone number but the address is correct. It doesn't justify why its not delivered and its only going from Kajang to Ampang.

Besides that, the main contact number doesn't work and the office number is always busy. The email doesn't go through and the live chat is useless.

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N
11:27 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

J&T Express Receiver didnt receive parcel but its stated delivered in the system

In J&T tracking system it has stated that the parcel has been delivered, but receiver did not receive any parcel from J&T. Kindly do check where is the parcel and why it didnt reach to customer.
Parcel tracking ID: [protected]
Call has been made several times to customer service centre and port klang branch yet nobody answered.

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M
6:32 pm EDT

J&T Express Slow services and call no answer/pickup

hi i have been call j&t puchong utama 301 so many time but no one pick up the phone or answer. why my parcel still on pending (keadaan khas) . already 10 day ! i need explanation ASAP!

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U
4:41 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

J&T Express Stuck in J&T cdc PUCHONG 301

Can you exactly explain what happen to our parcels? Berjambang tunggu barang laa!

If j&t acknowledge about how many people using Shopee and paid you as shipping courier..
You should realize work must fast!
Keep your worker make the progress vaguely.

Desired outcome: Hantar barang shopee aku cepat sikit. Boleh? Nak update evidence pun malas.. Berlonggok notifications utk TO RECEIVE je.. -.-

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S
S
Sshui
MY
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Sep 28, 2023 4:47 am EDT

Why my parcel on hold ?

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H
6:43 pm EDT

J&T Express Shipping service from shopee

Mampus korang nak bayar balik kt shopee lepas banyak buyer mintak refund

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N
8:51 am EDT

J&T Express Service

Hai..i just nk ckp yg your service extremely bad..i got 4 parcel stucks..please rearrange my delivery so that all the item well received..most of the items are food..pleaseeee here are the tracking no..[protected], [protected], [protected], [protected]..hope you can deliver soonest, if not i will make a report, .. i cannot wait any longer..nannti makanan i rosak..ini bkn kali pertama..but many timess..so please .thank you in advance

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S
4:34 am EDT

J&T Express J&T Raja Uda Butterwoth

Kenapa teruk sangat service J&T raja uda?kenapa barang saya masih tiada pergerakan?banyak sangat dah complain service J&T Raja Uda ni.Selama saya guna mana2 service J&T, ni yang paling teruk.tiada pergerakan langsung.harap dapat berhentikan pekerja2 di sana, masih banyak lagi pekerja2 diluar yang bagus2...atau perbaiki kelemahan staff J&T Raja Uda..

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J&T Express Category
J&T Express is ranked 3 among 29 companies in the Courier and Delivery Services category