J&T Express
Reviews and Complaints

Saya pengguna akaun VIP di SUNGAI PETANI.. Pada 6 Julai 2021 sy telah menghantar parcel kepada pelanggan saya di BANDAR SERI PUTRA, SELANGOR. TAPI saya TAK TAHU kenapa Parcel tu di key in alamat SABAH.. SATU KELALAIAN DAN KEBODOHAN YANG MENYUSAHKAN!

Sekarang ini, parcel tu telah sampai ke KLANG TAPI MASIH JUGA BELUM DISERAHKAN KEPADA PELANGGAN SAYA..

SAYA SANGAT SANGAT SANGAT SANGAT TAK PUAS HATI DENGAN MASALAH YANG BERLAKU INI...

SAYA ATTACH MAKLUMAT PARCEL SAYA
SELESAIKAN SEGERA!

I am living in Kuching, Sarawak. I have ordered 2 parcels and it is currently being held at J&T CDC SEMARIANG 306 for a number of days now. My question is for what reason is J&T doing this? Why are they so keen on keeping my parcel there? and ever since Shopee forces us to use J&T it has been nothing but disappointment when I purchase stuff online.

What happened to J&T in Drop Point LDC PUCHONG 601 area as I send out the parcel since 8th July but until today 23th July my client still didn't receive the item. It's been 3 weeks already :((

Airway bill no : [protected]

i have ordered many items and unfortunately everyone is using J&T but their delivery service is the absolute worst out of everyone else.
WHY THE HELL ARE ALL MY PARCELS BEING LEFT OUTSIDE MY HOUSE FOR HOURS AND I AM NOT NOTIFIED. WHAT IF IT GETS LOST?!? WHAT IS UP J&T, IS IT SO HARD TO CALL OR SEND US A TEXT? AND WHY THE HELL DO YOU SEND US AN OTP IF THEY DON'T EVEN NEED IT.

I ordered a wacom tablet THEY ARE NOT CHEAP! the delivery time was ok but when i got my package it was very badly damaged.

Every my item got broken. It was packed properly with bubble wrap and all the original packaging, the seller sent me a photo of it in very good shape 10/10 and when i received it, its broken in the middle! 😭😭😭 im very dissappointed, angry and sad that people dont know how to handle things with care.

I have purchase a writing desk through Shopee on 14th July 2021 night and J&T has collect the said parcel on 15th July 2021 from the seller. Tracking system show that the parcel has reach J&T PJS 998 on 16th July 2021 and it don't have any update until now. Try to contact J&T with they live chat numerous times but no 1 respond to my enquiry. Call them they all me to seemed whatapps, and when I send whatapps they want me to request refund. No 1 is try to solving the problem at all. At the end manage to contact their facebook page admin and the admin request the parcel packing photo from seller. I've suspect they have lost my parcel. Cause they say have to check their CCTV to find my parcel.

Saya tinggal di Vista Seri Putra, Bandar Seri Putra, Kajang, Selangor. Sudah 3-4 kali jadi begini, barang-barang semua hanya dihantar dan diletakkan di letter box rumah saya di lobby apartment, bukannya dihantar sampai depan pintu rumah. What if barang saya hilang semasa abang delivery hanya suka hati letak barang saya dalam letter box yang tak berkunci tu? Nak tanggung kerugian ke? Saya bayar delivery caj bukan untuk saya kena turun sampai ke lobby apartment untuk ambil barang saya. Saya bayar delivery charge yang sampai RM4.60 tu untuk abang delivery hantar barang sampai depan pintu rumah dengan selamat. And bukan hanya seorang yang buat perangai begini, 2-3 orang delivery guy yang buat macam ni. 😡😠😡😠

sy mohon jasa baik pihak j&t mengenai masalah segelintir delivery² yg mengambil kerja mudah...isu skrg delivery yg mbuat penghataran xde inform terlebih dahulu sbelum smpai kwsan perhtaran...apbila pnerima check dlm sistem j&t telah d return blik so itu yg membuatkn lg kerumitan bgi pihak sy...tolong prbaiki masalh itu..terima kasih

My client haven't receive the item ever since i sent it on 3 July 2021 which is roughly 3 weeks ago.

I called in to verify the details, apparently they keyed in the wrong phone number but the address is correct. It doesn't justify why its not delivered and its only going from Kajang to Ampang.

Besides that, the main contact number doesn't work and the office number is always busy. The email doesn't go through and the live chat is useless.

In J&T tracking system it has stated that the parcel has been delivered, but receiver did not receive any parcel from J&T. Kindly do check where is the parcel and why it didnt reach to customer.
Parcel tracking ID: [protected]
Call has been made several times to customer service centre and port klang branch yet nobody answered.

hi i have been call j&t puchong utama 301 so many time but no one pick up the phone or answer. why my parcel still on pending (keadaan khas) . already 10 day ! i need explanation ASAP!

Can you exactly explain what happen to our parcels? Berjambang tunggu barang laa!

If j&t acknowledge about how many people using Shopee and paid you as shipping courier..
You should realize work must fast!
Keep your worker make the progress vaguely.

Mampus korang nak bayar balik kt shopee lepas banyak buyer mintak refund

Hai..i just nk ckp yg your service extremely bad..i got 4 parcel stucks..please rearrange my delivery so that all the item well received..most of the items are food..pleaseeee here are the tracking no..[protected], [protected], [protected], [protected]..hope you can deliver soonest, if not i will make a report, .. i cannot wait any longer..nannti makanan i rosak..ini bkn kali pertama..but many timess..so please .thank you in advance

Kenapa teruk sangat service J&T raja uda?kenapa barang saya masih tiada pergerakan?banyak sangat dah complain service J&T Raja Uda ni.Selama saya guna mana2 service J&T, ni yang paling teruk.tiada pergerakan langsung.harap dapat berhentikan pekerja2 di sana, masih banyak lagi pekerja2 diluar yang bagus2...atau perbaiki kelemahan staff J&T Raja Uda..

Lousy CDC303 J&T, Bukit kepayang, Seremban!
- Last month, lost my parcel and msg that I had received. [censored]!😡
-This month, last week only. My parcel containing frozen food. I purposely go to the drop point. Won't let me collect. Asked me to wait at home. "Habislah makanan saya, dah seminggu!"😡 Then get the message "uncontrollable" 🤦‍♂️🤷‍♂️
- Saw most of your workers damp those parcel. Alamak! 🤦‍♂️
-some didn't wear mask. Alamak! 🤨

Please have a good service! Scare to use J&T Courier service anymore.

Assalamualaikum, j&t express ldc shah alam 602 pegang barang saya selama 4 hari, bila saya pergi untuck pick up staff perempuan tak bagi, dua kali saya pergi, kali kedua saya pergi hari ahad (18/07/2021) pada pukul 2.00 pm, staff perempuan agak kurang ajar bila saya bertanyakan kenapa tidak boleh pick up sendiri dan tidak memberi saya jawapan, staff perempuan yang bercakap dengan saya pun dengan reaksi muka yang kurang ajar dan tidak memandang saya. Macam ni ke perangai staff yang saya bayar servis?

Helo! Saya da lama tunggu barang Saya Tak sampai lagi! Padahal sudah sampai sabah tarikh last 17 julai sepatutnya sdh dihantar ke Kota belud sbb barang yg lain da sampai tapi yg ni xgerak² lagi skrg da 20hb tolong cekap buat kerja !

Parcel dah stuck kat drop point sbhair tawau sejak 17 july 2021. Sampai sekarang belum ada update. Boleh tahu kenapa? Dah hari isnin pun takde delivery. Kalau patut ambil sendiri, bgtau laa ambil sendiri

Saya post barang pada 7 julai dari dengkil ke puchong & pelanggan masih belum menerima parcel tersebut pada harini (19 julai) almost 2 weeks. Mohon buat semakan sekiranya barang ini hilang atau macam mana keadaannya.