J&T Express

I have received a message f from J&T every day for a week that my parcel will be delivered. Drivers have cancelled without contacting me and others have put down that they could not contact me even though I have SPOKEN to them in the phone and sent my locations. The once I called today told me it was my job to ring him to tell him to deliver my parcel which it is not my job to do. I had a message saying he was the one who was going to be delivering the parcel. The driver was VERY rude and hung up on me. The parcel has been out for delivery since Saturday in the city and it is yet to arrive.

The driver is rude . this is not first time , it has been happened to my sister as well. I was not at home she said parcel has been delivered so i asked proof where she kept , atleast she can say that i pass to someone at home, instead she said call tyour house and check with high tone. She is really very rude.

If there is any proof updated in shoppee i wouldnt complaint she didnt as soon as she delivered yet when i ask for it, she voice note and say what you asking for delivery proof ? what proof ? Please take action on this rude driver. Everyone is working for their future and to live but these kind of people should have receive atleat a warning letter. thank you very much

Driver name : Amala

contact number she texted me : [protected]

One of the truck driver at the Samariang Aman J&T, Kuching claimed to have reached my house yesterday but our house CCTV didn't catch any J&T courier truck outside the house. He then claimed that he called me but auto reject when I didn't even receive any calls or did I turn on the auto reject option unless he is a scammer.

Lastly the customer service here is terrible. Like if they do not want a job I am sure there are honest people who would want a job.

Please do take action as I have always used J&T and being a leading courier service provider. I'm sure you'd want to uphold it to a certain standard.

In the midst of my crisis, your workers were having a jolly lunch.

Last February 2023 I received a faulty item from an online shop, it was a drone and want to return the item And contacted j&t customer service, but no action from their side. because it was cash on delivery I tried to return it because it was clearly a scam. but the j&t customer service told me not to and wait what their investigation will come up to and I bet there is none. receiving a faulty item and the seller just blocked me instantly after the driver delivered it is clearly a scam. I have contacted them multiple times but until now I haven't received my refund or any communication from j&t.

The parcel stuck at J&T Shah Alam Gateway since 14/9 and no any update on parcel delivery.

There a lot of stoled issue at this inbound too, this time my item price a lot sir so that i file a complaint here. i will go to police station to make a protection report for my parcel, i also screenshot this chat to make a prove as i reported to your HQ, so i dont hesistate to make further action due to your service!

I received and paid 802 pesos parcel delivery from j&t today. I found out that I have no order coming from Tiktok seller. I thought it was from shopee coz im expecting order anytime this week. When I opened my parcel it is just a used cellphone case. The rider did not return my money coz he already click the POD. Na scam talaga ako ng tiktok 🤬 wtf….tiktok scammer knows my complete name and address how come? My account is private… be extra careful next time when accepting delivery from j&t lesson learned 😞

Good morning, I am Redem Paul M. Yap
College teacher here in Davao City one of the victims in scam.
I saw the item in facebook.
Please review this store immediately
([protected])
Address: pampanga, floridablanca, pampanga, santo rosario (malabo)
To davao del sur davao city, sitio eskwela moraga compound, brgy catalunan grande davao city
Order number:[protected]
Item:smart watch
Date: 2023-09-17
820-a001 00
3pcs
Weight 0.1g
Cod 900 pesos
Victim citizen
Redem paul m. Yap, lpt
College instructor
[protected]
This store (m/a store ph) is a scam

The product recieved is a mixi and mug thermostat charger.The thermostat is not getting charged or the blue light is not continously on while charging.The slot used to make hot coffee also not working.Its taking too much time to do that process.The procedure for using the product is not given in any manual.I need to return back the product if its not working.

Good day!

I would like to file a complaint to the delivery driver Chrstn Quijado who delivered my item today. He was upset as he could not find my address. He was in a different house and told me over the phone that "next time ma'am ha ayaw pag gamit og laing address" (next time ma'am do not use a different address) GAGO ka pala! Of all courier drivers, you're the only one who CAN'T find our address. The NERVE to tell me to not use a different address! So what do you think our address should be?! Should I ask you and get permission what should be our right address from you?!

I hope you'll sort this out cause I DON'T WANT HIM to deliver any item to our residence as I'm constantly purchasing with Shopee. EVER AGAIN!

The bank, light and water company can find our address except him! If he doesn't know then he could have asked nicely instead of saying RUDE and being DIRESPECTFUL!

TERRIBLE!

At 2.17pm Friday 15/9, i received message from J&T service that my item is ready for deliver (hp no [protected]). The the courier sent me photo of the items but put it at the unsafe spot that open for theft (refer photo). I immediately replied text that i’m outside and it cannot be put like that but no response received until now (2.38pm). I mentioned that it is not acceptable and deemed unsafe and still no reply. Since i am yet to see my item, the liability and accountability still not transfered to me. Please be informed and please tell your courier to be more vigilent and having common sense on matters like this. For small item, i have no issue to hide it properly at the door but this one is exceptional. Thanks.

Pada 5/9/2023 saya telah menerima parcel dlm keadaan bungkusan seperti telah dibuka. Setelah melihat gambar parcel sebelum pengeposan saya dapati memang berlaku pencerobohan barangan saya. Saya juga dapati salah satu inner jabatan hilang. Sepatutnya sy menerima 25 helai tetapi hanya 24 helai yg ada didalam parcel. Sy juga telah btanya dgn pihak pengirim memang jumlah yg dihantar adalh 25 helai. Saya harap pihak tuan dapat mengambil maklum perkara ini kerana sy telah mengalami kerugian. Berlakulah jujur kerana barangan tersebut adalah hak orang lain. Sekian terima kasih.

August 30, 2023 7:30pm

I received a text from j&t na idedeliver yung parcel ko. Mga 8pm considered na gabi na, tumawag yung rider na oras na ng pahinga. Yung boyfriend ko yung nakasagot sa tawag na yun, kasi may ginagawa ako that time, but the rider was sarcastic di na sinabi yung about sa parcel na idedeliver mali ang pag approach nya. Nakakasira ng relasyon eh. Dis oras pa ng gabi tatawag pa, pwede naman sigurong ipagpabukas na. Can I ask, hanggang anong ba dapat ideliver yung isang parcel?

I purchased the item on shopee but J&T express drivers didn't deliver my parcel for 3 day,I did call up to J&T express customer service, regarding my parcel and they said will inform driver,and also told customer service to inform driver that I'm not around can leave it on the window or doorstep,but the driver didn't do so,and I check the status that unsuccessful delivery,I was shock ,next day I call up customer service again my parcel,also told me the same thing will follow up and inform the driver,but customer service told me that driver got call me but I didn't receive any call from driver ,but till now I'm still not received my 2 parcel,

August 17, 2023 at 1:00 pm a Delivery rider from J & T delivered a parcel from Shopee at Cainta Green Park Village, Barangay San Isidro, Cainta Rizal.

Delivery Rider is Romeo Sibayan

Parcel is at P980 only. Delivery rider is asking for P1,030 or an additional 50 pesos from delivery fee. According to the Delivery rider it is an additional fee requested by the village. Upon asking the guardhouse, this is a one time payment upon entrance of the courier.

The courier, Romeo Sibayan is asking an additional P50 pesos to EACH his delivery parcels to ALL the homeowners with orders within the village. He is making the P50 entrance as an alibi to ask ALL the homeowners with parcels an additional P50 per parcel.

If he was delivering to 50 homes, that would equate to P2,500 of unaccounted extra delivery fee.

This is a clear case of fraud and extortion from this J & T rider and a bad representation for your company.

Good Day!

I am writing this letter to bring your attention that I was scammed with the product I received from the seller "Figlia" which was delivered last August 15, 2023. I ordered a black school shoes and it so happened the item I received was 2 pair of sandals with damage. I am so disappointed. I am asking a help from your good office that to contact the seller and give back my refund amounting P1299. (One thousand two hundred ninety-nine). I already returned the item last August 16,2023 at one your satelite here in Cebu City, specifically at Lahug, Cebu City.

I have been a regular client of your business. I am looking forward for instantaneous action with regard this issue.

Yours Sincerely

MA. TERESA Y. LIDON

Complainant

I would like to make complain regarding Order no. [protected] which was delivered in 05 August. A certain May with a handphone number [protected] in 03 May at 0247pm called and asked if I want to proceed with my order and I said yes. I paid PHP1,200 to J&T rider and only got 2 x 500grams instead of 4 x 1kilos. Missing 3kilos.

Pls help to assist and investigate the problem.

Thank you.

Mary Ann A. Jose

[protected]

38 Baltazar St, 10th Avenue Grace Park Caloocan City Philippines, 1400