J&T Express
Reviews and Complaints

Parcel Details: JTTT202383149783

Courier cellphone no. +[protected]

This particular courier deliver a wrong parcel to my doorstep last week, came over this morning ratting and causes disturbance early this morning.

After that requested my dad to pack the item and deliver to our neighbour, when i got hold of this information i got very angry and started the argument, she even mention we are breaking the law for opening others parcel, which in case she deliver on my doorstep. Than started nasty ratting on why we are angry since is both parties mistake, than mention we put the item at the door she will settle for us, in what world should i even need to obey her single instruction. i have made a police report on this incident, i have called up J&T hotline, still awaiting for the reply.

Hi,

Good day!

I hope this message finds you well. I am writing to complain regarding my undelivered parcel. To find out, my parcel was received last September 18, 2023. I did call the assigned delivery man to trace my parcel but we found out that he's not in the company already. We went to Butuan 2 branch last Nov. 25, 2023 in the afternoon. On the next day we followed up, we found out that the tracking number was in the status - Out for Delivery. I never received the Physical Item but the part time delivery man said he already delivered the item. With this, we would like to ask for your immediate action on this.

Parcel No #[protected]

J&T Rider claim was delivered, But No Item was received.

The address stated PopBox Sunway Serene, Tower B.

But Rider refuses to use Popbox. He claimed had placed it on the table but found NOTHING.

The Rider only sent a photo of the Parcel as attached without any proof that he actually sent it to Sunway Serene. No Building Photo or anything proof it is Serene Residence.

I'm very disappointed

Your staff was lying, he did not come to my address and claimed he was here.
Was not answering me and demanding to come down before even he reaches.
Then even he said if you want to complain, go and do. So is this your staff.
I am cabin crew I just landed in morning was sleeping, but I woke and did not sleep not wanted to miss my parcel, and he was just laying he did not even come to this address and showing attitude and rudeness.

barang saya dah sampai dekat j&t PDP Kubang Kerian 212 pada tarikh 21/11/2023 hari selasa. tapi dia tulis bungkusan salah diagih. yang pelik nya dah kenapa dia pergi hantar sampai jertih pulak pada tarikh harini 23/11/23? dahlah tak boleh nak call. last last hilang macam tu jelah barang saya. dah elok duduk area kelantan pergi hantar kat jertih apehal? tak fahamlah

I ordered goods from China. Right now this order is with J&T Express for delivery. in the last 3 days J&T Express driver sent massaged and asked for location, I sent location on time. But my parcel still not delivered yet. Every day they sent one massaged and asked for location, Every day I call the drivers, but no one responds to my calls and messages. I want this order very urgently Please take some action against them.

I already tried to complain through calling and the agent is kind and sounds supportive

My complain is about the item that supposed to be delivered but u never received call or message from your company or even the rider himself. I saw in the application only "out for delivery" and so I waited. To my disappointment it did not arrive but I thought probably too much to deliver on that day. To my shock when I brows in the application I saw a note"delivery unsuccessful, buyer refuse to accept the order. Oh wow, so I called shopee, I called your agent but nothing happened

Next day or two same rider is scheduled to deliver my other item. Same thing happened.

And now this rider is assigned again to deliver one of my order. What am I expecting now

Tempo hari suami saya memakai jnt, klaimnya alamatnya tidak ditemukan, dan itu beberapa x terjadi padahal kurir lain dapat menemukan alamat yang sama dari jasa pengiriman yang berbeda bukan jnt. Hari ini saya dichat jnt dan diminta ambil paket ke kantornya. Jarak kantornya jauh dari lokasi saya!

Saya menggunakan jasa pengiriman karena saya bekerja dan tidak sempet untuk ambil2 barang pesanan. Mohon lebih profesional menggunakan alasan untuk tidak mengantarkan pesanan sampai ke rumah. Kenapa tidak ada kurir padahal ini service pengiriman barang! Silakan dibaca chat dari pihak jnt yang saya attach.

Hi, J&T Express dispatcher here. Your parcel 【[protected]】 has arrived at your location.

Hi there, I would like to raise a complaint regarding one of your delivery guy which has serious issues in communication and being rude to me for a few times during parcel delivery.

On 16/11/2023 this guy was rudely speaking to me saying that I did not put my house number for the delivery.

I screenshot my evidence that I have put the house number in my address.

To cover his rude behavior, he again rudely and abruptly said that “put the number of the road not only the house number”

Hereby I’m complaining on his behavior and actions and hope you can look into this matter urgently.

As a customer, I am unhappy with your service and not willing to get it again anytime soon.

Bye

Please make sure the proof of delivery photo clear to show the surround of the locatiob where the item had been placed. Please refer the aatached photo as evidence.

In the shopee system,the item.was delivered but I didn't received it.

The tracking no : [protected]

Shopee system updated it was delivered on 10/11/2023 @ 13:02. However until 10/11/2023 @13.44,I didn't received the item..

So I sent my parcel on 30/10/2023! @ j&t j&t express selangor - selayang baru (sgr007) mistakenly switch my resit with somebody, I asked few times no update.. Gone missing, didnt give me clear update bout status.. Keep saying update from hq. I understand this is human error, cause this never happen to me.. Normally all their work is great, luckily I checked on my jnt apps and track my parcel, seems like they never get scan.. I truly understand mistake can happen but what I dont understand is stadd seems to dont know how to handle this matter.. U work there, how come u didnt know.. Or at least have manner on how to treat ur cust on this matter.. Give assurance! So please j&t do something about this.

Avoid J&T ! Very unethical and irresponsible practice. I paid for my documents to be sent in a sealed envelope. But when they negligently tore my envelope, they just returned it to me without any explanation. Upon checking they claimed that I sent a torn envelope and refused to refund my paid amount. I felt like being SCAMMED because a business can so easily collect our money but don't need to perform the task they are being paid for, and unethically keep our money. The way they handle customer issues is dysfunctional as well.

31st Oct at 2pm in Taipan.

While I was on my left side turning in slowly to park my car at the parking lot infront of Berry's, this Malay rider of J&T came so fast on my right n swayed his bike to scare me and almost hit my Honda City car. His bike no is BNY 5766. He stopped his bike and crossed over to the other side to Big Pharmacy. I took a picture of his bike and when he came back I told him jangan berlagak. and he can accuse me of not putting my signal. 1st of all when I put my signal to the right and he's on my left how could he see?

Just because the P sticker is on my car doesn't mean I'm a probation driver. My son is using my car at times. I told him I've been driving for the past 24 years and don't tell me I didn't use my signal. He laughed thinking I'm a 'P' driver.

He has no discipline on the road and being impolite. He should apologize instead of accusing me.

He has no moral values and endangers the other car drivers on the road. I hope J&T will look into this seriously and act on it immediately & provide me with a feedback.

I'm a USJ 9 Subang Jaya resident.

Thank you

tracker # [protected]

order place - tiktok

Kindly clarify how come your riders - the one who is deciding to rescheduled the delivery of my parcel? this is not the first time i ordered from tiktok. but this is kinda disappointing on my part -i can consider it once of twice, but for the third time? kindly cancel it as i dont have time dealing wit the same issue! thankyou

Yesterday 9.02am my oarcel was out for delivery. Im waiting till late night but there's no carier come to deliver my parcel. Then this morning I checked it written delivered. When I check receipient information (picture), there was not my house. Its look like some kind office. There was a man wearing soldier uniform. I call jnt sibu 304, call hotline, whatsapp but no pick up phone call and no reply chat. Very disappointed!

Tracking Number: [protected]

Date: October 20, 2023

Complain:

Wrong items received and damaged due to poor packaging/handling.

I contacted customer service 3 times (October 20, 23, 25) unfortunately no update since then. As per text message, can directly message them but no reply. (+63 [protected], [protected]). All promises from the agents.

Please do the necessary action urgently. Otherwise, I have no option but to report to DTI.

To Whom It May Concern;

I am writing to bring to your attention a highly unsatisfactory experience I had with one of your JNT riders who delivered a parcel to my address on [Date]. I must express my deep disappointment and frustration with the way the situation was handled by your employee.

On [Date], I was expecting a parcel delivery from JNT Express, which was scheduled for "Cash on Delivery" payment. Typically, I would receive a text message from JNT notifying me about the impending delivery, but to my surprise, I did not receive any such message. Consequently, I did not leave any cash with the security guards as I was unaware that the parcel would be delivered that day.

Upon the JNT rider's arrival, I inquired if it would be possible to make the payment through GCash, and he agreed to this alternative payment method. However, the rider only shared the name of the account to which I should send the payment, failing to provide the essential account number.

I attempted to make the payment using the provided name, but it quickly became apparent that the account was not registered on GCash. As a result, I reached out to the rider, via text, requesting the correct GCash account number. Despite my attempts to resolve the issue promptly, he did not respond to my messages.

In my frustration, I conveyed my anger to the rider and, in the heat of the moment, threatened to report his unprofessional behavior to JNT. The rider's uncooperative attitude and aggression during our conversation only added to my frustration and disappointment.

Furthermore, I regret to inform you that upon inspecting the contents of the parcel, I discovered that it was not what I had ordered. This situation indicates that my delivery was part of a scam, and I request that you assist me in identifying the individual who used your delivery service to perpetrate this fraudulent act. The scam order and the ensuing complications with the rider added to my anger and distress. Please see the attached picture for the tracking number of the parcel.

I kindly request that you investigate this matter and take appropriate action to ensure such incidents do not happen in the future. I also hope that you can provide me with a resolution to the issue of my undelivered parcel and assist in identifying the party responsible for the scam order.

I believe it is essential for JNT Express to maintain its reputation for providing reliable and courteous service to its customers and to take a strong stance against fraudulent activities that misuse your services. I trust that you will handle this complaint promptly and professionally.

I look forward to your prompt response and resolution to this matter.

Thank you.

Kind regards,

Iris Gayle Javier-Viray

Parcel never been received yet the staff told me that they already deliver the parcel but to the wrong house. But i'd checked in the system that it have been delivered at CDC PAPAR 307 WEST COAST DIVISION. I wanted a refund and i will lodge a police report. Thank you.

tracking id :[protected]

Receiver name : debbie dynella

Address: w.p.k kg bungug 89600 papar sabah

Contact no: [protected]/[protected]

J&T Telupid, Sabah. The staff was very rude when I complaint why they send me whatsapp to pick my parcel at 6.45pm (14.10.2023) when the store is already closed at 5pm. Because its stated there, the parcel will be return on 16th. So I got less than 3 days when I suppose got 3 days to collect my parcel. The staff replied me very rudely. Evidence as attached. Tq

I have received a message f from J&T every day for a week that my parcel will be delivered. Drivers have cancelled without contacting me and others have put down that they could not contact me even though I have SPOKEN to them in the phone and sent my locations. The once I called today told me it was my job to ring him to tell him to deliver my parcel which it is not my job to do. I had a message saying he was the one who was going to be delivering the parcel. The driver was VERY rude and hung up on me. The parcel has been out for delivery since Saturday in the city and it is yet to arrive.