J&T Express
reviews and complaints

I still didnt received my parcels [protected] since 8th august. My parcels are stucked at the same place for more than 8days. Your service I too slow. Ive been waited for my parcels for more than 3weeks already. I hope you will do your job nicely. This is my 3rd time complaint, but j&t still not taking action.!

Bakit ganyan mga rider ng J&T nakita lang nila na paid online yung parcel di na nila idedeliver kahit nag text saken yung J&T na idedeliver na ni rider (with name sa text at number) then i didnt recieve any messages from the rider na nasan na sya or something bigla nalang ginawang buyers unreachable? Wth? Ayusin niyo mga rider niyo palaging ganyan mas gusto pa nila i deliver ang cod kaysa sa paid online!.

Already arrived at CDC Batu Caves 303 on 7/8/2021, but until 22/8/2021 still not out for delivery. Already call JNT hotline to make a complaint, but still no move. I'm not sure why they need 15 days to arrange delivery. Do your work properly!

Dear J&T,

I've tried to call the customer service but did not pick up.
I demand for push delivery of my parcel. Its has been stuck since 17 August 2021 at J&T Air K.KINABALU 501

Please refer below detail for your reference and fast action .

No Tracking = [protected]
Type of Parcel = Shoppee
Receiver's Name= Sakinah Binti Sable
Receiver's Address = POLIKLINIK MESRA & SURGERY SHOPLOT E5-0-1, TAMAN INDAH PERMAI, JALAN SEPANGGAR 88450 KOTA KINABALU, SABAH.

Any progress, Kindly inform me ASAP.

Thank You.

Parcel was post from Penang to Ipoh on the 9th Aug. Today is 22nd Aug. It's been 13 days still no delivery. Please see the attached tracking. Apparently the practice of first in first out does not exist as parcel post much later already delivered within 3 days. Very dissapointed with the level of professionalism. Please get my parcel deliver.

Please send my parcel as soon as possible, for your information I bought fruit. If our fruit rotten due of late delivery. I will claim back from j&t.

Bgds
Duan
[protected]

[protected]. This is my tracking number. Please deliver A.S.A.P

Dear J&T,

I've tried to call the customer service but did not pick up.
I demand for push delivery of my parcel. Its has been stuck since 14th July 2021 at SBHGATEWAY.

Please refer below detail for your reference and fast action .

No Tracking = [protected]
Type of Parcel = Shoppee
Receiver's Name= Nurul Shakina Mustadin
Receiver's Address = F 15-3 3F BLK F UNIVERSITY CONDO APARTMENT JLN SULAMAN MENGGATAL 88400

Any progress, Kindly inform me ASAP.

Thank You.

Hi I have order items from Lazada and shoppee and my parcel have already been stuck for almost 2 weeks at LDC Klang jaya 603 and I know the Situation of the pandemic but I try to collect the items myself but was ask to leave I saw many parcels everywhere and it is a mess there some of the parcel are rotten some are in the rubiish bin what is this ? Even most of the workers there aren't working at all they just there lying down doing nothing this warehouse have been a problem with their services for months why do I always have problem getting my parcel when it is send to LDC KLANG JAYA 603 pls do something about it

Saya merupakan pembeli dari shoppe. Semakan melalui
No. Tracking [protected]
Barang yang dihantar kepada saya masih tersangkut sejak 02.08.2021. Sehingga tarikh hari ini, 22.08.2021, tiada pergerakan atas barang tersebut.

Pohon pihak J&T mengamalkan prinsip mesra pelanggan dalam menangani isu tersebut.

Masalah tersebut amat mendukacitakan saya sebagai pelanggan.

Tq

Tolonh hantar secepatnya dah almost 2weeks

I was very disappointed with my status parcel.it should be delivered by yesterday evening.but at the end... status was change.and the reason given has illogical! Coz this is my second order from same buyer.how can they put the wrong address? Then i didn't receive any phone call from J&T runner.they should call me right if cannot find/or got any problem to find my house...but they never do! Give a reason my address and phone number are not complete!
[protected] my order ID

Hi. I was expecting my parcel on 21/8/2021. I consistently checked the tracking number on that day as I was at my workplace the whole day. I was at least expecting a phone call from J&T if they reach my house so that I could tell them to put the parcel at a safe place. But I received none. TO MY SURPRISE, IT WAS ALREADY DELIVERED ON THE TRACKING STATUS. AND AS I REACHED HOME THE NEXT DAY, I NOTICED MY PARCEL WAS LEFT UNATTENDED AT MY FRONTDOOR. IT WAS IRRESPONSIBLE! And i am very sure that you will not compensate me if I lose my parcel or if there's damage on my parcel. I'm very unsatisfied and disappointed with this kind of lousy service.

Sana po ay mabasa nyo ang message ko at mbigyan ng action salamat.

This is my second experience with this j&t dp klang jaya 603. So sad to say this dp is really2 terrible compared to others dp. They will keep updating the same status eventhough they have not trying to deliver your item. Just sit n relax while updating the rubbish status "delivery attempted was unsuccessful after office hour". Kapla jingga dorang!

I went there to collect the parcel but they did not allow me to do that. Now, it has already passed the estimated time.

If they are not able to deliver parcel faster, better they shut down the business!

Ridiculous and poor service by j&t ldc 603 klang jaya!

Status parcel saya delivered tapi proof of delivery tu bkn gambar rumah saya dan saya memang tak terima apa apa parcel. Saya pun tak tau tu rumah siapa dan kat mana. Haihh dah la tak call langsung tau tau dah delivered.org yg salah terima parcel tu pun takde call atau whatsapp padahal ade je no kat situ😌 dah 3 hari tunggu nii😭 no tracking: [protected] tolong la pihak j&t kembalikan parcel saya secepat mungkin!

Dear Sir,

Please refer to the picture & it explains.

Why your Branch 602 is so bad in delivery? Since 5th Aug arrived Sdk 602, still not delivered after 2 weeks? Shoppe delivery date also expired. No call to acknowledge about the delayed at all?

We had called the branch but nobody answered at all.

For your information, its not the 1st time.

Seek for your urgent attention on this matter.

My customer's parcel have been on hold at j&t branch which is LDC Subang jaya 612 since 15/8/2021 until now.
Here's the waybill no of the parcel : [protected]
The system said out of droppoint's business hour.
I really hope this case can be settle as soon as possible.

I need to know... Why my percel 2days still in jnt yong peng gw... Please understand about my customer... Need you make fast delivery

Parcel tracking no. [protected] stuck at J&T LDC 603 on 31 July 2021 and till to-date NO delivery to my house until now., 21 Aug 2021. Kindly check the status on this parcel urgently or else i will demand claim compensation on the missing item double the purchase price. I have been contacting the J&T personnel and no one pickup the call and even when to the warehouse, the admin said do not know whereabout the item. This shows your unreliable services and weak communication. Please response to my number asap at [protected] / [protected].

Kindly improve it.

Thank you.