TicketsOnSale
Reviews and Complaints

I bought pre-sale tickets for Trans-Siberian Orchestra in Phoenix. Selected seats and paid, thought I was done, just like many ticket purchases in the past. BUT NO. Come the day of the event, I did NOT have my final tickets. It was a nightmare trying to get my tickets, kept getting a runaround and did NOT end up with the seats I selected. The original tickets cost about $950 and they SAY they are giving me a mere $50 refund. IMO, this was a total scam and they ruined my family's day with their unacceptable business practices. Be aware of who is actually selling you your tickets and don't buy if you aren't sure of the seats you selected.

One of the worst experiences I ever had purchasing online. Initially it did was my bad that I was in rush to buy a ticket and haven't read disclaimer about pricing. But I mean 3 times higher - that's ridiculous. I bought a ticket for Miss Monique for 159 instead of 49 and they refuse to cancel it. Be aware and check/compare their prices with original or best just don't buy from them.

Just purchased today, doubt we will get our tickets but venue price was $69 per seat and Ticketsonsale dot com charged us $1775 for four tickets. Realized too late that it was a scam but already hit credit card. No refunds but hoping our card company won't approve the charge. Fingers crossed. There is no place showing seat number and price BEFORE purchase. Price only comes up AFTER the purchase and they say all sales are final.

After buying, I find online that the owner lives in Florida and has been sued a few times and forced to refund ticket prices. We can only hope we can get the charges reversed.

My friends and I were so excited to attend a concert on Tuesday, October 5th at 7:30 pm in Montreal at Olympia Theatre. We purchased tickets from ticketsonsale.com a few weeks prior to the show and we were eagerly counting down the days until we could sing along to our favorite tunes. We were coming all the way from Fredericton, NB and had even planned to drive down to Montreal on Saturday, Sept 25th, to explore the beautiful city before the concert.

However, our excitement soon turned into disappointment when we received an email from TicketsOnSale on Friday afternoon at 5:45 pm, less than 24 hours before the show. The email stated that the concert had been postponed to Saturday, Sept. 25th at 1 pm. We were shocked to see that the re-scheduled date was only four days away and the time was unreasonable because it was in the afternoon. We immediately contacted the ticketing company to ask for a refund but they refused, citing their policy that rescheduled events are non-refundable.

We were very unhappy with their response and argued that it was unfair to expect us to attend a concert that was rescheduled with such short notice that too at an unreasonable time. It was impossible for us to drive down to Montreal on such short notice as we had already made plans for the week ahead. When we objected to the company's response, they did not show any empathy nor did they provide any reasonable compensation. They simply told us to go pound sand and that we should be happy with the rescheduled time.

In our opinion, TicketsOnSale's behavior was completely unacceptable. They showed no concern for our inconvenience and simply brushed us off with a generic response to a genuine concern. It was apparent that their policies are designed to trap customers and rob them of their hard-earned money, no matter how unreasonable the rescheduled time may be. We were extremely disappointed and felt cheated by this ticketing company.

We believe that their fine print policy that allows them to reschedule events is extremely unethical, especially when they do it at such short notice, and on a time that is not convenient for the buyers. We are disappointed to learn that this company is a scam and is not to be trusted. We will make sure to inform everyone we know via social media about the fraudulent practices of TicketsOnSale, and would urge others to be cautious when dealing with them.

I highly advise anyone considering purchasing tickets from TicketsOnSale (ticketsonsale.com) to steer clear. My experience with this company has been nothing short of a nightmare. I was so excited to surprise my boyfriend with tickets to see his favorite comedian for his birthday, but unfortunately, the joyous occasion turned into a regrettable mistake.

In July, I purchased the tickets and was informed to wait until at least November 30th, 2021, to receive them. However, the day came and went, and I was still left ticketless. I contacted customer service who kindly informed me that my tickets were pending. Although she couldn't reach the seller, she assured me that she would contact another one to provide me with new free tickets with better seats. While I did appreciate her effort, the email with the new tickets was promised to arrive by the end of the day, but it never did.

I decided to call again the next day, and after waiting for two more hours, I contacted their online chat support. Veronica was assigned to help me, and unfortunately, things got heated between us. She recommended that I wait right before the show to receive the tickets. However, since the show was already that day, I refused to do so and demanded a refund. To my dismay, I was informed that a refund was not possible, and I was left with the option of waiting for the tickets.

If you are interested in purchasing tickets, I urge you to think twice about choosing TicketsOnSale as your provider. My experience was terrible, and I wish I had done more research before making a decision. I am left feeling disappointed and frustrated, and I wouldn't want anyone else to have to go through what I did.

I recently had a frustrating experience with TicketsOnSale, an online ticket purchasing website. I mistakenly ordered 8 Eric Church tickets more than a year in advance, only to discover that the fees were over 1/3 of the ticket price per ticket. To make matters worse, I received a confirmation email stating that they reserved the right to separate our group if over 4 tickets were ordered. Understandably upset, I called the customer service line to inquire further. The representative I spoke with attempted to reassure me that it was highly unlikely we would get separated, given that the concert was a year away and tickets hadn't even gone on sale yet. However, I was still skeptical, and rightfully so - once the tickets went on sale, I found out that there were plenty of groups of 8 available in the section I had requested.

My frustration only grew when I attempted to get a refund, but TicketsOnSale refused to comply. I was forced to accept that the service fee of almost $900 was a sunk cost, a hard lesson learned. I prepared to inform my group that we may have to divide up, but even that didn't go as planned. When we finally received the tickets (almost a year later), we were all split up into groups of 2.

In my disappointment, I reached out to TicketsOnSale's customer service via chat. Unfortunately, I received no empathy or assistance - it seemed as though no one cared at all. I would advise anyone looking to purchase event tickets to steer clear of this website. It is outrageous that they charge such an exorbitant fee and refuse to give refunds before any purchases have been made. There should be consumer laws in place to prevent companies from engaging in these sorts of shady practices. In short - this was a $900 mistake that I hope others can learn from.

Ticketsonsale.com is a company that sells tickets to various events. Unfortunately, the experience of one customer, B Hensley, was less than satisfactory. When B Hensley purchased tickets to see Jeff Dunham in Oklahoma City, the website indicated that the event was taking place on April 9th. Excited to attend the show, B Hensley paid $373.90 for four tickets. However, the very next day, B Hensley discovered through Facebook that the event had been rescheduled to January 2022.

With the rescheduled date not feasible due to the long drive to the venue and potential winter weather conditions, B Hensley attempted to request a refund. Unfortunately, B Hensley was informed that no refunds were possible due to government mandates. When B Hensley requested to speak to a supervisor, she was told that it was not allowed. Frustrated, B Hensley asked why the company was selling tickets under false pretenses and was told it was part of the terms and conditions.

B Hensley's experience was nothing short of a nightmare. She felt cheated and scammed by the company, and all attempts to speak to a representative fell on deaf ears. B Hensley warns potential customers to look elsewhere and save themselves the hassle. All she wanted was her money back, but the company was unwilling to help her in any way. It's a tough lesson to learn, but hopefully, B Hensley's experience can serve as a reminder to always read the terms and conditions and to be cautious when buying tickets online.

My experience with TicketsOnSale has been unpleasant to say the least. I had initially purchased tickets to a show in February of 2020, only for it to be postponed later on. Unfortunately, by the time it got postponed, it was outside of the timeframe for a bank dispute. To make matters worse, due to the ongoing Covid-19 pandemic, the show was ultimately cancelled. In their email to me, the company refused to refund the money that I had spent on the tickets, but instead offered me a credit of 120% for a future show of my choosing.

After browsing through their available shows, I finally chose a show for August of this year. Sadly, I had to pay an additional $62 to cover the cost of the new tickets. However, just like the previous show, this one too was "postponed". While their policy for refunds had not changed, the date of the new show was set for 2099, which is obviously well beyond my chosen artist's life expectancy.

As you can imagine, I've tried a number of times to get in touch with TicketsOnSale to have this issue resolved, but to no avail. Every time I send them an email, I get an error message that says “mailer-demon” is unavailable. Their live chat feature is also problematic as the chat ends on its own regardless of my replies. Similarly, calls are redirected to emails and live chat, which is both frustrating and unhelpful.

To be clear, this is not only unacceptable but also illegal. However, at the moment, it seems like initiating a lawsuit might be costlier than it's worth. That said, I do intend to make use of social media to voice my grievances and gather others who have had similarly negative experiences. Hopefully, by doing so, we can put some pressure on TicketsOnSale to rectify these issues and prevent future customers from suffering a similar fate.

I recently purchased tickets for a concert in July through TicketsOnSale.com, hoping to have a great time come October. As the day of the concert approached, I checked in with the website to confirm that everything was good to go. They assured me that all I needed was the QR code and that I was all set for the event.

However, when I arrived at the concert, I was devastated to learn that my tickets could not be scanned and were therefore invalid. I went to the ticket box, but only received the same disappointing response. I then proceeded to call and online chat with the website, but received no helpful information for forty-five minutes, only that I needed the QR code.

After persevering, I finally managed to get the seller to send me the ACTUAL TICKETS WITH BARCODES. But by that time, I had already missed a major part of the concert, which was a big disappointment as I’d been looking forward to it for months. Not only that, but I’ve been trying to get a refund since then; despite repeatedly contacting TicketsOnSale.com, I keep getting disconnected or offered store credit worth $30 as a substitute which is frankly inadequate.

To add insult to injury, they’ve offered me only the prospect of a partial refund. Honestly, it’s not good enough. I feel like I’ve wasted both my time and money attempting to purchase from their website, and I’ll never be using them again. I’m immensely disappointed in the experience and would advise others to avoid them. Save your money and time by finding a more reliable website to order your tickets from. It’s a frustrating experience to say the least, especially when you’re trying to enjoy something you love.

My recent experience with TicketsOnSale was a complete nightmare. I was excited to purchase tickets to the James Taylor / Jackson Browne concert in New Orleans, but unfortunately, the tickets were never delivered. To make matters worse, I spent over an hour on hold trying to speak with someone about my issue, but no one ever picked up. My frustration only grew when I tried using their live chat feature, only to be met with canned responses from an automated system, leaving me feeling like I had no choice but to give up on them entirely.

As a result of their lack of follow-through, I was forced to purchase new tickets from StubHub at the last minute, causing additional frustration and costing me unnecessary expenses. I'm now left with the difficult task of trying to recover my money from Tickets on Sale, which I assume will be a painful ordeal.

To make matters worse, despite how awful my experience was, it's exasperating to see that Google lists TicketsOnSale as the primary search link when seeking tickets. It's disheartening to think that they could be complicit in a ticket scam.

In an unexpected turn of events, I received an email from TicketsonSale six hours before the concert providing my purchased tickets. Although they were what I had asked for, I had no choice but to purchase another set of tickets from StubHub since I was traveling from six hours away to attend the concert.

Reaching out to TicketsOnSale later via phone or text was impossible. Neither were monitored, and the responses on the text line seemed to be auto-generated. Spending almost two hours on the text line and an hour on hold on the phone failed to yield any results. Based on my terrible experience, I can safely say that the customer service at TicketsOnSale is abysmal, and I would not recommend using them again. I, for one, will certainly never use TicketsOnSale again.

When it comes to buying tickets for events, it's important to choose a reliable and trustworthy site. Unfortunately, TicketsOnSale (ticketsonsale.com) is not that site. In fact, this company should be avoided at all costs.

First of all, let's talk about the prices. Ticketsonsale.com is notorious for price gouging, meaning they charge way more than the actual value of the tickets. On top of that, their guarantee is extremely broad, which means you may end up paying five times the ticketed price without even realizing it.

As a personal example, I paid $450 per seat for an event in the Orchestra Area and assumed I would receive decent seats. However, when I finally received my tickets, they were in Section A-R with seats in Row O. I soon discovered that these were the worst tickets available, as there were plenty of tickets in better sections going for much less. In reality, the tickets in Row O only cost $79 each, while seats in Row D were going for $179 each. This made me realize that I had been charged an astronomical price for the worst seats in the section.

Furthermore, the customer service and care at TicketsOnSale is abysmal. They don't seem to care about their customers at all and are only interested in making a quick buck. It's shocking that this company is even still in business.

If you're considering buying tickets from TicketsOnSale, don't waste your time or money. This company is not to be trusted. In fact, most of the positive reviews you may see online are likely company-driven for deceptive purposes. Do yourself a favor and avoid this site altogether.

TicketsOnSale (ticketsonsale.com) is an online ticket vendor that left me thoroughly disappointed. My experience with ToS was less than satisfactory, to say the least. I had initially purchased an e-ticket for an event set to take place on a Friday night a few months before the said event. Everything leading to the date of the show and all follow-up emails indicated that an e-ticket would be delivered the day before the show.

The frustration began when a ToS representative called me on the Monday preceding the event and requested I confirm my shipping address for a paper ticket. I cited that I had already paid for an e-ticket, but the representative insisted they had the ticket in-hand and would overnight it. Given no other alternative, I agreed, stressing the importance of it being delivered overnight as I was leaving for New Orleans from South Florida early Thursday morning, 36 hours before the event. The representative agreed and assured me they would email me the tracking information.

Unfortunately, things only got worse from there. When I called ToS on Wednesday, the day before I was due to fly out, the representative informed me that the paper ticket had only been mailed that very same morning. The ticket was scheduled for delivery after I had already left the city. The package eventually arrived in South Florida, but I had to incur additional charges of $80 to FedEx the ticket to my hotel.

Despite my repeated attempts to seek assistance from ToS via their website's chat functionality, my queries remained unresolved. Each time I tried using the chat feature, it disconnected within minutes, without making any effort to help me with my issue. By the end of the day, I had spoken to five different chat representatives over a four-hour period, all of whom disconnected without any resolution.

Ultimately, ToS demonstrated a gross lack of responsibility for their mistake, maintaining that they were sorry for the breach in customer service. However, their apologies did not solve the frustrating situation I found myself in, and I had to pay additional shipping costs because of their incompetence. Their customer service was abysmal, and I will not use their service again.

I recently had an unfortunate experience with TicketsOnSale, an online ticket resale website. I mistakenly purchased tickets from this site, thinking I was buying them directly from the venue. However, to my dismay, I soon discovered that TicketsOnSale was selling the exact same General Admission ticket for $46, while the venue was still selling tickets for their original price of $25.

I was shocked and disappointed to learn that tickets were being scalped for twice the price, especially when original tickets were still available from the venue itself. This kind of behavior strikes me as unethical, unsavory, and even criminal. To add insult to injury, TicketsOnSale then charged me an additional $15 per ticket as a "Service Charge" fee, and another $7.50 for "Electronic Transfer" - or, as I saw it, an extra "F-U" in case I wasn't already sufficiently ripped off.

After my purchase, I attempted to dispute the TicketsOnSale charge with my credit card company, expecting them to support my side of the argument. However, to my great dismay, the credit card company eventually reversed the dispute, citing some sort of BS agreement that TicketsOnSale had forced its customers to sign.

Suffice to say, my frustration and disappointment knew no bounds, but the experience did come with a somewhat silver lining. In my attempt to make amends and show my support for the artist, I went ahead and purchased a total of 16 tickets from the venue (instead of the 8 I had originally intended), effectively giving the artist twice as much support as I would have with original TicketsOnSale transaction.

In the end, while I may not have been successful in obtaining any sort of refund or retribution from TicketsOnSale, the lesson I learned was clear: to be cautious, diligent, and wary when purchasing tickets online. Especially when dealing with seemingly reputable sites that too often engage in shady and suspect business practices at the expense of their customers.