JetBlue Airways’s earns a 1.4-star rating from 2 reviews and 402 complaints, showing that the majority of travelers are dissatisfied with their flights.
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JetBlue Airways - Never dealing with them again
About two years ago, Jet Blue had some sort of arrangement with American Airlines at Boston Logan Airport. I booked the ticket through Priceline. It seemed it was an American Airlines at flight (the ticket said American Airlines by Jet Blue). American Airlines allowed me to reserve seats with my confirmation number. When I got to the kiosk of American...
Read full review of JetBlue AirwaysMixed Experiences with JetBlue Airways
As an expert in the airline industry, I have reviewed various customer feedback about JetBlue Airways. While some customers praise the airline for its friendly flight attendants and fair ticket prices, others express dissatisfaction with delayed flights, rude staff, and poor customer service. It seems that JetBlue has room for improvement in ensuring consistent service quality and addressing customer concerns promptly. Potential customers should consider these mixed experiences before booking with JetBlue.
JetBlue Airways Complaints 402
Customer service employee id#87471
Customer service - I had a booked a flight for 3 family members. I have a sick family member, and we are trying to go on Sunday, 5/18/25. Due to a real ID issue with my brother's ID, could not travel. I reached out for help. In addition to the $100 cancellation fee, customer service told me to avoid the $25.00 service fee I could cancel my brother'...
Read full review of JetBlue AirwaysDelayed flights then no pilot to fly the plane there was there.
Had a trip scheduled out of Atlanta, GA on Feb. 16, 2025. Bad weather early morning - our flight scheduled out at 9:54 a.m. - delayed, then delay, then moved up, then delayed. We had a connecting international flight out of JFK at 8:00. The plane arrived at gate at 2:30 - but pilot timed out. Missed our flight - plane left after 7:30 p.m. - no pilot to fly it for almost 4 hours.
Read full review of JetBlue Airwaystest
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Is JetBlue Airways Legit?
JetBlue Airways earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for JetBlue Airways. The company provides a physical address, 15 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Jetblue.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Jetblue.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
According to our analysis, JetBlue Airways appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.
We looked up JetBlue Airways and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- While JetBlue Airways has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 9% of 402 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- We conducted a search on social media and found several negative reviews related to JetBlue Airways. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Flight delay for almost 4 hrs in newark ewr airport.
I am seeking a refund for my FLIGHT #127 from newark to orlando that was scheduled to depart at 2;47PM on Friday APRIL 26, 2024. according to a new law signed by President Biden any delay over 3 hrs domestically will be fully refundable to the passenger.( 3 Passengers total. )
Richard Nielsen
Jeannette Flemister
Lindsay Flemister
Confirmation code is
ARAZKT
My cell number is
[protected]
Desired outcome: Total Refund for fare from Newark to Orlando for 3 passengers.
Confidential Information Hidden: This section contains confidential information visible to verified JetBlue Airways representatives only. If you are affiliated with JetBlue Airways, please claim your business to access these details.
Customer service
DearJetBlue@jetblue.com Information Travelocity# [protected] Sprit Airlines Flight# 844 Confirmation# WG7SSV Feb 15, 2024 11:59 PM - 03:15 AM Frequest Flyer: [protected] 1 Bag Checked Jet Blue Confirmation# GKPXFR Feb 19, 2024 03:11 pm - 04:38 pm Santo Domingo 2 hrs 27 mins Nonstop B6 2448 A320 eTicket: [protected] Frequent Flyer:B6-[protected] Charged...
Read full review of JetBlue AirwaysCustomer service and booking issue. for funeral
I went on web site to book travel to attend an unexpected family death. I was able to log in select seats and fill out billing information and received a total purchase price. I waited about an hour to check my confirmation email and Amex billing information. Did not receive. I could not get back into the web site to check, kept getting errors. Called...
Read full review of JetBlue AirwaysComplaint – flight confirmation #s - cegqwy & gomsty & ioutac
To whom it may concern, Complaint – Flight Confirmation #s - CEGQWY & GOMSTY & IOUTAC The reason for my letter to you is to explain that my sister Elizabeth Marte has been a faithful JetBlue customer for over 15 years. She always books all her trips with JetBlue. However, we are very dissatisfied and disappointed with a call we made to JetBlue’s Customer...
Read full review of JetBlue AirwaysI am complaining about the Jet Blue team @ Cheddi Jagan international Airport.
My conformation #ijkthc-name usha balrup--my flight was boarded and because of mechanical issue we had to get off the aircraft. From the supervisor down to the staff has no proper training on how to handle situation like this. There was no empathy, it was as if they don't care for the company they work for or the passengers. Every passangers were treated...
Extremely disappointing experience with jetblue customer service
I recently had the displeasure of dealing with JetBlue's customer service, and the experience was nothing short of a nightmare. I booked a flight with JetBlue but had to cancel due to unforeseen circumstances. To add insult to injury, not only did they charge me a cancellation fee of $200.00, but they did it twice! Yes, you read that correctly – I wa...
Flights
My 81 years old mom and I booked flights on October 6 to Santiago DR. when we arrived at the airport our flights were changed on the pretenses that we arrived late. The flights were for 3:55PM and the representative claimed that the airplane doors closed at 2:00PM. We were booked for 9:55PM and that flight was delayed as well. It seems that your airline...
Read full review of JetBlue AirwaysMisinformation provided
Booking # GURXKR. My flight into JFK was delayed, I had an international connection which I missed. I was rebooked on another flight 24 hours later (the only flight to that airport) by a JetBlue representative in the airport; I was told I would be eligible for a refund for a hotel stay of up to $250 (which I had to find, book, and get myself to and from...
Read full review of JetBlue AirwaysBagage over charge CXSXXK
I travel out of Guyana last Friday night with JetBlue1966 and I paid online for my 2nd bag 1st bag was free. I weight my bags at home, and I was with in the weights. when I check the counter agent said I have overweight I have to pay 150usd I didn't get the opportunity to balance my weights so my bag weight could be correct because she keeps insisted, I must be paid for the overweight so i paid 45usd online and 150usd total is now 195usd for my bags. As I am JetBlue member and credit card holder of JetBlue. I shouldn't be treated as I did by the agent. I would like to get some kind of credit for being a member. My phone number [protected], email [protected]@gmail.com Thanks for co-operation, Komal Ramkarran
Travel bank credits
I had Travel Bank Credits expiring in September and booked two flights. I had a bunch of health issues over the summer that are still ongoing, I purchased and paid extra for BLUE in case I needed to cancel. I cancelled with the intent to book a flight elsewhere later in 2024 due to health issues. Upon cancelling they said I would be refunded to Travel...
Flight delay
Thank you. Please allow me a few minutes to check on this. sure October 17 at 12:46 PM I do see that flight 2251 on 13OCT was delayed. You changed your flight to 14OCT instead of taking the delayed flight. Your reservation does not qualify for compensation. what? I waited for nearly 6 hours before I changed the flight which was delayed over nine times. it...
Read full review of JetBlue AirwaysRewards Points
I have been trying for months to get previous flight rewards points. The people on the CHAT are not willing to assist. The information is as follows:
Robert LeDonne
Rewards Point ID #: [protected]
Flight Confirmation: CSRAKJ
Departure: LGA on 7/3/23 arrived at TPA
Arrival: TPA on 7/6/23 arrived at LGA
Thank You
Robert Ledonne
[protected]@nycourts.gov
Desired outcome: To receive the rewards Points I have earned.
Flight Cancellation
I'm tremendously disappointed and upset with JetBlue. I booked a flight to Bermuda on 9/24/23 (Confirmation code CLKQWL) and the next day they cancelled that flight without sending an email notifying me of this cancellation. When I was checking my flight schedule on my app, I noticed there was no return flight back to RSW from Bermuda. When I called the agent, he informed me that he didn't know why this happened but had to charge me the full rate and couldn't give me the amount I originally paid. This is an unfair trade practice and I want to either speak to someone about this or email the proper person who handles things of this nature.
Can you please give me either a phone number or email address that I can send my issue to?
Thanks,
Tim Viega
Delays
Our flight experience for the first time was horrible. Our flight (2088) was delayed several times from the original booking. The first change was ok from 6:00am to 10:48 on October 5, 2023. To arrive to the airport in a timely manner to find out the plane was having issues on October 4 but I was not made aware. If this problem existed the night before, we...
Read full review of JetBlue Airwaysplane change
Booked a flight to Vegas for Sept 26 plane was to have single mint pods booked mint was traveling alone the single pod was reason I booked mint The plane change ruined the whole experience sat next to a stranger could not relax and enjoy the flight I have flown mint many times with my boyfriend so the two seats were never an issue this I was going to purchase just an extra seat to have a space between myself and the other passenger But saw single pod seat and booked it cost over a thousand I love mint but this experience was horrible
Desired outcome: looking for compensation
Jet Blue gave away my seat on my plane without consulting me or paying me.
I arrived over 2 hours early on Sunday, October 1 to travel on flight 1873 from EWR to LAX, scheduled departure 8:30PM with 11:30 arrival. I paid extra to fly on jet blue so I could be on flight. Flight was on time, and plane arrived at gate 34 and all look good, until Jet Blue Management decided to provide plane to people waiting for earlier flight where...
Read full review of JetBlue AirwaysDelayed flight - not accepting to compensate
Liars liars liars. My husband and I had a flight from Las Vegas to JFK that was delayed from September 8th 1pm to September 9th 2pm. I am pregnant and lived enormous stress because of the unprofessionalism of this ridiculous company and its employees. Instead of making a pregnant woman wait for hours in the queue to get a voucher for the hotel and food...
About JetBlue Airways
Overview of JetBlue Airways complaint handling
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JetBlue Airways Contacts
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JetBlue Airways emailscorpcomm@jetblue.com100%Confidence score: 100%Support
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JetBlue Airways address2701 Queens Plz N Ste 1, Long Island City, New York, 11101-4021, United States
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JetBlue Airways social media
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 03, 2025 - View all JetBlue Airways contacts
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