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JetBlue Airways Customer Service

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Complaints187
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JetBlue Airways

2701 Queens Plz N Ste 1
Long Island City
New York
United States - 11101-4021

Customer Support Phone Numbers

1800 538 2583(United States) 11 3
1877 596 2413(Barbados) 0 0
1800 915 6761(Colombia) 0 1
1800 538 258(Ecuador) 0 0
1800 657 427(Ireland) 0 0
1800 861 3372(Mexico) 0 0
+1 801 449 2525(International) 1 0
+297 588 5388(Aruba) 0 0
+506 800 012 1666(Costa Rica) 0 0
+53 80 052 583(Cuba) 0 0
+809 200 9898(Dominican Republic) 0 0
+49 800 664 8288(Germany) 0 0
+509 22 292 583(Haiti) 0 0
+51 80 051 061(Peru) 0 0
Plus

JetBlue Airways Complaints & Reviews

Jetblue Airways / baggage handling

Sh
Oct 05, 2019

On 9/29/2019 I took a trip to Barbados. We (my wife and I) departed from Detroit to Boston and then had a connector flight from Boston to Barbados. While in Detroit, we were not handed our connector flight tickets from Boston to Barbados and went back to the counter to have that corrected...

Jetblue / Luggage

El
Aug 27, 2019

I was on a 8:38 am flight number 2184 leaving out of Raleigh to Boston on 8-26-19. My claim number is [protected]. Upon arriving and claiming my luggage from the baggage claim area, I noticed my zipper was undone some. I didn't think nothing from it until I put the luggage in the trunk of...

Jetblue Airways / compensation for cancelled flight

Ke
Aug 24, 2019

On 8/8/19, my flight from JFK to PBI was cancelled and was I was rebooked to fly the next day from Newark to PBI. I was waiting on a line for more than 4hrs with 2 children, I had to buy food/water as this line moved very slowly. Then next day I took a cab to NJ which was was very inconvenient and...

Jetblue Airways / flight number 670 from san jose to new york (jfk) on 08/18/2019.

Su
Aug 19, 2019

This is all about our bad experience with JetBlue airways during the journey from San Jose CA to New York (JFK). At 8 pm, on 8/18/2019, we (Sudip Singh Parmar and Sukhwinder Kaur Parmar) reached departure terminal 2 for our 10:54 pm flight no. 670 from San Jose CA to New York (JFK). The...

Jetblue Airways / delays and customer treatment

Vi
Aug 16, 2019

JetBlue, Yesterday August 15, my Mother, 16 year old sister, and I were ending our wonderful trip to Charleston with the WORST experience we have ever had with an Airline. We showed up at the airport at around 6pm for flight #1674 knowing our flight was delayed more than a handful of...

Jetblue Airways / carry on

Ch
Jul 24, 2019

Jetblue AirwaysOn July 20th 2019, I was flying to Orlando with my 82 year old mom and my 19 year old daughter with jet blue on 8:45 pm flight. My mom needed a wheelchair due to her health status. From there, on check in, the staff member asked me to fit in my carry on to the slot which I did ; so it...

Jetblue / racist employee’s horrible service at jetblue

Je
Jul 15, 2019

I have been a JetBlue customer since they opened back in 2000 . Unfortunately today will be my last flight with them as today I was kicked a flight with my wife and 2 kids . I was kicked off because the JetBlue employee was being racist against my wife and after the 4th attempt I went up...

Jetblue Airways / excessively rude and aggressive staff

Ta
Jul 12, 2019

While boarding flight 935, 2 guests service agents began to scream at passengers as they were boarding the plane. This is an international flight, therefore I understand they may be some language barriers as most guests boarding the flight did not speak English. However, Under no...

Jetblue Airways / missed flight by negligence

Ge
Jun 26, 2019

Jetblue AirwaysA flight was purchased on May 15 2019 on Jetblue going from JFK to SFO flight # 415 leaving at 9:12 am on June 25 2019. Seat 24D On June 24 at 5 pm I tried to print my boarding pass, pulled my info up and a message pop up that I DID NOT HAVE AN ASSIGNED SEAT. I called the 800 customer service...

Jetblue Airways / flight

Fa
Jun 21, 2019

I recently booked a flight to Nantucket and the day it was scheduled to take off it was delayed for 3 hours, then after boarding and waiting 30 mins to get on the runway we flew the hr to ACK and then circled twice, was told we couldn't land due to fog and flew all the way back to the...

Jetblue Airways / poor service at airport

En
Jun 13, 2019

Jetblue AirwaysI purchased a return ticket from Pakistan to Washington. Route of return was given as follows: 1. Washington(Dulles) to New Yark : 23 January 2019 via Jet blue Airways B6 1208, Airline Reservation Code YYDXTG 2. New Yark to Jeddah 23 January : 23 January 2019 via Saudi Arabia Airlines SV...

Jetblue Airways / flight delayed

Ju
May 16, 2019

My flight with JB 936 was supposed to depart at 2:15 AM on May 6th and arrived at around 6am. But as soon as I got to the JetBlue counter at STI, I was informed the flight was going to depart at 3:30am. It didnt. Every hour after, I was informed about more delays. We were provided with...

Jetblue Airways / flight ticket and travel with pet issues

Fl
May 11, 2019

I bought an international flight that is associated with another airline. Jetblue doesn't have flights to were I go, so I had to share with another airline. The other airline let's me travel with my cat but jetblue doesn't accept because "I have another airline included". They suggested...

Jetblue Airways / delayed flight #135

Ha
Mar 03, 2019

I am expecting a full refund on my flight that was delayed for 2 hours and as result I have missed my appointment as well as all the time was waisted. The date : 03/03/2019 The flight: jfk - phx Reservation # ueksew Seyed hadi salehi Please respect others time and rights. This isn't...

Jetblue Airways / passenger service

Ma
Feb 20, 2019

I have been flying JetBlue for the last 15 years or more. The recent pay for checked bags policy has unfortunately created a huge surge in the number of carry on bags to avoid the additional cost. It has also made for passenger frustration. I recently traveled on a three legged flight from...

Jet Blue / miss spelling my name then charging me $180

Mi
Feb 12, 2019

Im really upset even though your don't care im jet blue company your really making money with customers, I miss spelled my name and you charging me $180, so because I couldn't stay with my fare you found one for me $50 more extra im really piss I don't cancelled my trip...

Jetblue Airways / customer service rep and supervisor

Ba
Dec 17, 2018

This is our first time flying jet blue. We are a person of size. We are use to flying southwest where we let them know at the counter and they give us a reserve pass to place in the seat between us at no charge. We assumed this was the same way on jet blue. After reading your guidelines on...

Jetblue Airways / tv's were not working, very little liquor only able to have one drink of vodka and they ran out

Ba
Nov 26, 2018

JFK to Palm Spring, Ca. October 25, 2018 (XAPYAF) Barbara & Vincent Cucchiarella The flight going to Palm Springs most of the plane did not have tv service. When I asked for a second Vodka they didn't have anymore. Palm Springs to JFK November 8/9 (red eye) same two passengers. The flight wa...

Jet Blue / flight attendents

De
Oct 04, 2018

I recently flew to Ft Lauderdale from Austin Airport on 9/17/18 and returned to Austin Airport on 9/22/18. The flight attendants were extremely rude, especially the one that was in the cockpit with the pilot. I simply called her as she was walking down the isle and she told me to shhhh and...

Jetblue Airways / discrimination

Ca
Sep 24, 2018

On August 28, 2018, approximately 11:45 a.m., at Orlando International Airport,  1 Jeff Fuqua Blvd, Orlando, FL 32827, my husband, my son, and my grandson and I was racially profiled and targeted by the check bag person.  My family and I had just completed the check in at the kiosk, then...

Jetblue Airways / trueblue

Jo
Sep 17, 2018

I receive an email with a confirmation code ( FTEZNT ) and I didn't make this booking. I need those points in my account back becase I need to set aa booking for work with them. I need to book a flight from FLL to Sju as soon as possible and due to this situation I haven't been able. I...

Jetblue Airways / cancellation

Ma
Aug 28, 2018

So I was scheduled to travel August 3 and my flight was canceled due to no pilot was available, I overheard the manager fighting with pilot because he refused to flight, he said he knows he's rules he have have done his hours. My flight was canceled until 5am I was on standby since I had...

Jetblue Airways / flight cancellation, delay at check-in counter, damages to our suitcases and traumatic vacation.

Lo
Aug 22, 2018

Jetblue AirwaysTrue blue # # [protected] Itinerary # [protected] Ticket # [protected] (oluwayemisi omobowale olugbanmu) [protected] (oluwatofunmi omobowale olugbanmu) Booking id Rbi9q3 Second perssenger19#[protected] 08/01/2018: flight delayed at providenciales, turks and caicos islands cancellation...

Jetblue Airways / service charge

De
Aug 15, 2018

I am writing to express my recent experience with your airline while departing Cancun on Sat 08/14/2018. I checked my flight status before leaving my resort and the flight (0852) was confirmed and on time. On route to the airport I received the 1st of many notifications informing me of a...

Jetblue Airways / lost backpack inside the airplane

Je
Aug 14, 2018

HI to whom it concern my name is JENNY CHARLES DELISCA, While I was returning from Miami to Haiti on August 7, 2018 I lost my backpack which had a lot of important things such as documents and pieces from my kids and other really important stuff on the plane. the flight was from 9am to...

Jetblue Airways / I am a customer flight number [protected]

Xy
Jul 24, 2018

Jetblue AirwaysHi I had a flight Sunday and fell I'll doctors orders was for me not to fly. I have a doctor's letter stating I wasn't allowed to fly Sunday. I am on medication and I'm feeling better. I called today to sechudle a flight to Dominica. Jet blue had originally gave me a $675 credit. I wa...

Jetblue Airways / airport wchr assistance

Or
Jul 10, 2018

Reservation number NPHLZN-orville Woolery. My name is Georgia Miller [protected]. Arrived at the airport, customer service agent was awesome!...wchr personnel walking toward me and my dad, looking grumpy. Seems like he'd rather be elsewhere. Did not introduce himself. Said from a distance...

Jetblue Airways / worker trying to charge money for baggage

Ca
Jun 27, 2018

Today on June 27, 2018 at 6:15 am this morning in Orlando, Florida Airport. I purchase a ticket for my son Christian Watkins for Flight 198 320 he miss the flight. Because one of your employee try to charge him $100.00 for his baggage in which I purchase travel protection for him. So why...

Jetblue Airways / general services

Ro
Jun 22, 2018

Jet blue complaint june 22, 2018 Hello ronald senicola, We wanted to let you know that jetblue flight #1202 on jun 15, 2018 from fort lauderdale, fl (fll) to new york, ny (jfk) has been delayed. It is now scheduled to depart at 12:15 pm. My conformation# tflmef The above is an e-mail message...

Jetblue Airways / disrespectful and unprofessional treatment

Or
Jun 19, 2018

This past Sunday June 17th, 2008 I flew to Havana, Cuba from Fort Lauderdale International Air[port in flight #1999. Upon arrival I proceeded to the immigration booth inside Jose Marti International Airport. Even though I had all the documents required by the Cuban Government, I wa...

Jetblue Airways / thrown off the plane

Ca
Jun 12, 2018

My 2 sons were thrown off the plane because they stated they were under the influence we all went to my oldest sons wedding we had to travel bavk to our home towm the next day we all had a slight hangover no treat to anyone on the plane all we wanted to fo is sleep until we reach our...

Jetblue Airways / long wait time at jfk

Eu
Jun 12, 2018

I was to take flight 0185 out of Rochester NY with my wife and daughter at 5:35 am. The Plane broke down and that met I was to miss my connecting flight to Ft Myers Fl. I was told that I was to take flight 1729 out of JFK at 6 pm and was the only one I could have. That means that we had a...

Jet Blue / did not get banked dollars

Je
May 18, 2018

May 18, 2018 I had to cancel a flight over a year ago due an injury and they banked the funds. I could not find the funds when I booked flights for 6 people this year, so I thought they would be available later. I have lost the banked funds because it is over year and I feel that is very...

Jetblue / tv

Ma
May 01, 2018

This is my 3rd flight on Jetblue, which I always fly, that the tv was not working. The entire row was without a tv the entire flight. The flight attendant said it was working on the previous flight. Said he did not know what happened. However, after this 3rd flight without tv I am really...

Jetblue Airways / Damages incurred during flight

St
Apr 28, 2018

Good day. This messsge is in regards to the issue on 4.20.2018. Jax to Jfk. The area around my seat was not clean and had gum on the floor which resulted in my leather purse being damaged, as well as my shoes and pants. While the flight attendants were helpful in providing napkins and...

Jetblue Airways / miss-identification at check-in point/flight arrangement mismanagement

Li
Apr 17, 2018

Dear Jet Blue Representative, I bought my electronic ticket online on 12/29/2017 with itinerary Orlando (MCO) FL to Chisinau (KIV) Moldova, reservation RGF6CI. First flight with Jet Blue was scheduled on April 7, 2018 at 7:01 pm. I reached the Jet Blue check-in point at 5:25 pm. The clerk...

Jetblue Airways / check in

Jo
Apr 17, 2018

Last week I left from Orlando on flight 667 with my two children's and I was very disappointed when I did check in and nobody ever asked for my childrens birth certificate all I've been think about is anybody can take any kids with JetBlue with no questions asked and be okay as a mother it...

Jet Blue / flight cancellation

Je
Apr 17, 2018

My husband and I had a flight for April 17, 2018 to go from BTV to JFK to Phoenix AZ. Flight 233 in Burlington VT toJFK to Phoenix AZ 5:30 am to JFK 7:01am to Phoenix az. It was cancelled 8 hours before message stated flight cancelled. We were going to Az for my mother-Inlaw's memorial. My...

Jetblue Airways / baggage lost

Jo
Apr 16, 2018

1) Sunday 4/15/18 Flt 1701 Reservation IPDKLX one Bag Lost A Hanser 2) Sunday 4/15/18 Flt 1701 Reservation XUPYYL one Bag Lost-J Hanser Sunday 4/15/18 Flt 1701 Reservation Items replaced on trip: Clothing and medicine Events that led to airline losing bag 1) Jet Blue delays flight 1701 due to...

Jetblue Airways / uncomfortable flight

Zi
Apr 10, 2018

Jetblue AirwaysTo whom it may concern, On March 30, 2018 myself and my wife flew on JetBlue Airlines, Flight 243 Aircraft 320 at 9:15am from JFK Airport to HAV Airport in Cuba. We were seated in 21C and 21D. The back of my chair was loose and unstable where it would move back and forth as I tried to get...