JetBlue Airways
reviews & complaints

I travel out of Guyana last Friday night with JetBlue1966 and I paid online for my 2nd bag 1st bag was free. I weight my bags at home, and I was with in the weights. when I check the counter agent said I have overweight I have to pay 150usd I didn't get the opportunity to balance my weights so my bag weight could be correct because she keeps insisted, I must be paid for the overweight so i paid 45usd online and 150usd total is now 195usd for my bags. As I am JetBlue member and credit card holder of JetBlue. I shouldn't be treated as I did by the agent. I would like to get some kind of credit for being a member. My phone number [protected], email [protected]@gmail.com Thanks for co-operation, Komal Ramkarran

I have been trying for months to get previous flight rewards points. The people on the CHAT are not willing to assist. The information is as follows:

Robert LeDonne

Rewards Point ID #: [protected]

Flight Confirmation: CSRAKJ

Departure: LGA on 7/3/23 arrived at TPA

Arrival: TPA on 7/6/23 arrived at LGA

Thank You

Robert Ledonne

[protected]@nycourts.gov

I'm tremendously disappointed and upset with JetBlue. I booked a flight to Bermuda on 9/24/23 (Confirmation code CLKQWL) and the next day they cancelled that flight without sending an email notifying me of this cancellation. When I was checking my flight schedule on my app, I noticed there was no return flight back to RSW from Bermuda. When I called the agent, he informed me that he didn't know why this happened but had to charge me the full rate and couldn't give me the amount I originally paid. This is an unfair trade practice and I want to either speak to someone about this or email the proper person who handles things of this nature.

Can you please give me either a phone number or email address that I can send my issue to?

Thanks,

Tim Viega

Booked a flight to Vegas for Sept 26 plane was to have single mint pods booked mint was traveling alone the single pod was reason I booked mint The plane change ruined the whole experience sat next to a stranger could not relax and enjoy the flight I have flown mint many times with my boyfriend so the two seats were never an issue this I was going to purchase just an extra seat to have a space between myself and the other passenger But saw single pod seat and booked it cost over a thousand I love mint but this experience was horrible

Tuesday Sept. 5, 2023 5:30pm

Had booked a non stop flight from New Orleans to Fort Lauderdale on Jan. 6, 2024 1 hour, 50 minutes.

Received email from Jet Blue that stated changed flight from New Orleans, LA with connection in Boston then onwards to Fort Lauderdale, FL. Would take 8 hours, 4 min. Would arrive 4 hours after our cruise would leave.

Spoke to customer service, at first I was told there was another non stop on that date departing 9:47am, arriving 1:58pm, then was told she refreshed her screen and that flight was no longer available, she said there were no non stop flights on that date, then call was disconnected. I did not disconnect the call.

I tried requesting a refund since I was not the one to change this flight. Now I cannot ask for a refund because the confirmation is no longer in their system. What else can I do?

Jet Blue Conformation number NNLBRW July 20 thursday Fl 1402

9:05 am FT Lauderdale to JFK arrive 12:05

we finally left FT Lauderdale approx 7:00pm 10 hour delay !

Aug 21 Monday Depart JFK to FT Laud all fine

Please reply to help assist me for my compensation

Thank You

Lois Cavaioli 600 nw 76th Terr Margate Fl 33063 Apt 103

954'319'0476

[protected]@yahoo.com

Hello My name is Raziya Swan

1. My VISA card was charged by Jet Blue [protected] 23-Jun- 23 $45.65 REF A960-06139

and

2. My VISA card was charged by Jet Blue [protected] 23-Jun- 23 $35.44 REF A960-06139

My account had already been charged the US 193658USD $150.00 for my 3 checked bags. Jetblue [protected] ref A895-30377

I did not make any additional purchases with JetBlue and I was charged for these 2 additional payments above (points 1. and 2. )

Unless there is a valid explanation, I am kindly asking that these surplus charges be refunded.

Thank you so much,

Raziya F. Swan

[protected]@hotmail.com

My name is Barbara Fleeman Daniel. I returned to St lucia on Saturday August 26 having flewn in to jfk airport on July 17th on flight 882. My suitcase was in perfect shape when I checked in Saturday morning. However to my dismay, when I went to get my suitcase from the carousel in st lucia on August 26th it was damaged and when I checked in the morning at jfk airport flight 1681 it was fine and not damaged. the filght was a 7 15 am flight but we left at 8 and landed half an hour late instead of at 11 52 as was scheduled.

On 8/11/2023 our connecting flt thriugh Ft Lauderdale was canceled mid flight on our flt 38 from SJO. Bottom line we were treated horribly. 2hrs wait to get flight the next day! Whole wasted day..of another check in..shuttles...it was very bad. And not one communication from airline with an appology..travel voucher? Credit? Nothing...sad business model. To top it off this is second time in 18mo this exact thing has hapoened at same airport. You would think being JB travel members they would see these disruptions mire than once? Maybe try extend a make good? No not ever..they deserve to partner with Spirit and be biggest mess in the sky! Or on ground i should say

Hello, I was on flight B6350 from Grenada to New York JFK on August 13. This flight was delayed by 10 hours, then re-routed to Miami for a total of a 12 hour delay. This caused me to miss my connecting flight which, since it was with a different airline, required me to purchase a new ticket. I am very unhappy with this experience, especially since I have not received any follow up form JetBlue. No offer for a refund. No offer for a flight voucher. Nothing. This is horrible customer service and makes me not want to fly this airline again.

I request a refund of my ticket from Grenada to New York. At the very least, I should be compensated for the extra ticket I was required to purchase from New York to Seattle.