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JetBlue Airways Customer Service

154 Reviews

JetBlue Airways

2701 Queens Plz N Ste 1
Long Island City
New York
United States - 11101-4021

Customer Support Phone Numbers

1800 538 2583(United States) 3 0
1877 596 2413(Barbados) 0 0
1800 915 6761(Colombia) 0 0
1800 538 258(Ecuador) 0 0
1800 657 427(Ireland) 0 0
1800 861 3372(Mexico) 0 0
+1 801 449 2525(International) 0 0
+297 588 5388(Aruba) 0 0
+506 800 012 1666(Costa Rica) 0 0
+53 80 052 583(Cuba) 0 0
+809 200 9898(Dominican Republic) 0 0
+49 800 664 8288(Germany) 0 0
+509 22 292 583(Haiti) 0 0
+51 80 051 061(Peru) 0 0

JetBlue Airways Complaints & Reviews

Jetblue Airways / miss-identification at check-in point/flight arrangement mismanagement

Liviu Sicinschi on Apr 17, 2018
Dear Jet Blue Representative, I bought my electronic ticket online on 12/29/2017 with itinerary Orlando (MCO) FL to Chisinau (KIV) Moldova, reservation RGF6CI. First flight with Jet Blue was scheduled on April 7, 2018 at 7:01 pm. I reached the Jet Blue check-in point at 5:25 pm. The clerk...

Jetblue Airways / check in

Joelisse on Apr 17, 2018
Last week I left from Orlando on flight 667 with my two children's and I was very disappointed when I did check in and nobody ever asked for my childrens birth certificate all I've been think about is anybody can take any kids with JetBlue with no questions asked and be okay as a mother it...

Jet Blue / flight cancellation

Jeanne Chapman on Apr 17, 2018
My husband and I had a flight for April 17, 2018 to go from BTV to JFK to Phoenix AZ. Flight 233 in Burlington VT toJFK to Phoenix AZ 5:30 am to JFK 7:01am to Phoenix az. It was cancelled 8 hours before message stated flight cancelled. We were going to Az for my mother-Inlaw's memorial. My...

Jetblue Airways / baggage lost

Jon Hanser on Apr 16, 2018
1) Sunday 4/15/18 Flt 1701 Reservation IPDKLX one Bag Lost A Hanser 2) Sunday 4/15/18 Flt 1701 Reservation XUPYYL one Bag Lost-J Hanser Sunday 4/15/18 Flt 1701 Reservation Items replaced on trip: Clothing and medicine Events that led to airline losing bag 1) Jet Blue delays flight 1701 due to...

Jetblue Airways / uncomfortable flight

ZionH on Apr 10, 2018
To whom it may concern, On March 30, 2018 myself and my wife flew on JetBlue Airlines, Flight 243 Aircraft 320 at 9:15am from JFK Airport to HAV Airport in Cuba. We were seated in 21C and 21D. The back of my chair was loose and unstable where it would move back and forth as I tried to get...

Jetblue Airways / delay

Sharail on Apr 6, 2018
First time flyer drove from Homestead to Fort Lauderdale, at Fort Lauderdale Airport with my husband since 6:50 to board a flight to Atlanta at 8:50 to go to his aunt's funeral tomorrow which got delayed until 9:50, to turn around and get delayed again until 11:50 doesn't make much since...

Jet Blue / poor customer service / flight leaving early

Louiseny on Apr 6, 2018
My husband missed flight this morning april 06, 2018 at 7:18 a. M. He was in the ts a-line for over an hour waiting for bag check When he got to the gate tge lady told him that the plane had left the time was 7:03 a. M. When he got to the gate My husband talk to the jet blue people and...

Jetblue Airways / multiple cancellations & delays, unexpected expenses

Elizabeth&Bridget on Feb 1, 2018
Elizabeth A. & William J. Mayo 163 Ocean Road Portsmouth, NH 03801 Dear Jet Blue: I am writing to you in hopes of being reimbursed for unexpected expenses. On 1/5/17, @ 6:00am we were planning to travel to Fort Myers, FL for our vacation. Thursday, 1/4/17, a winter storm hit...

Jetblue Airways / personnel

AArnold on Jan 30, 2018
My daughter and son in law along with their 4 children were treated like dirt by your so called supervisor at the West Palm beach airport. After delays and flight changes totaling close to 8 hours the supervisor abruptly cancelled their rescheduled flight to tomorrow morning because of hi...

Jetblue Airways / using website check in online

Bruno C on Jan 28, 2018
My name is Walter Carrasco, with confirmation WMNUCU. Friday night January 26th, I checked in online for my flight # 1824, on Jan 27th Saturday night at 11:56pm, using your website, to Fort Lauderdale and San Francisco as final destination. During this process online, I followed and...

Jetblue Airways / flight cancellation/airline change

Mouanes on Jan 10, 2018
Dear Sir/Madam, I am writing to you regarding the problem I faced last week while travelling from Detroit to Dubai. When I reached Detroit Metro Airport on Friday Jan 05 2018 (travelled from Windsor, ON by road), I was informed that Flight 1336 JetBlue is delayed and I will miss my...

Jetblue Airways / inability to fly me to san diego

Ian MacDonald 123 on Jan 2, 2018
I have always viewed you as a top tier airline, but I have been stuck in Fort Lauderdale for over 24 hours now and at this point I would take a beating from united airlines just to get home. I will only fly airlines with a large number of planes and flights per day from now on. I have a...

Jetblue Airways / flight miscommunication

Blen Solomon on Dec 22, 2017
It all started with JetBlue delaying its flight on the 17th of December 2016 from 4:15 to 6:50 pm from Jacksonville to Fort Lauderdale (flight number B61315). I had sent a complaint a year ago but no one responded to me so I am resending the same email I sent in 2016 but with some...

Jetblue Airways / lack of air conditioning on flight 1115 on 19 nov 17

Merle Pontius on Nov 30, 2017
On Nov 19, 2017 Jet Blue took off from Logan (BOS) at 2:43 pm and arrived at DWF Dallas around 6:11pm. Shortly after take off the plane developed problems with what seemed to be the air conditioning system. It became very hot and stuffy in the cabin. The cabin became unbearable after a...

Jetblue Airways / infant flying and I was obligated to pay

Willlow suave on Nov 27, 2017
While booking my flight for my son he is 2 years old i had to pay 300 dollars for my son wich is 2 years old the website says childrens UNDER 2 dont have to pay so my son its 2 now i called the costumer service department and the lady very rude told me he had to pay on his second birth day...

Jetblue Airways / jetblue vacations

Deb Punta Cana on Nov 27, 2017
9/18/2017 booked vacation for 2 to punta cana/riu republica, #2978338 for $2, 660. 11/25/2017 price went down to $2, 366.50. Called and told it would be $270 ($135 each to rebook). Hung up and looked up cancellation policy. It is on $140 ($70 each). 11/27/2017 called and told I was correct. On...

Jetblue Airways / unprofessional behavior

Phyllis Childress on Nov 25, 2017
1st encounter with jet blue airline. Party of 4 traveling from Ft Lauerdale to Nashville TN on Nov. 19th. Flights were booked 2months ahead. Arrived at airport over hour early. We 1st tried to use the kiosk and that did not work (many other people having trouble with it also). Attendant...

Jetblue Airways / customer service

Mykko Walker on Nov 15, 2017
Yesterday while at the Atlanta airport I asked an employee for assistance, he was extremely rude and disrespectful to myself and another guest whom I don't know. I then asked for his name and who he worked for which he refused to give me...I then attempted to see his badge when physically pushed me away. He works in baggage claim office name Edell?

Jet Blue / airlines complaint

Amarilis E on Nov 9, 2017
my name is Amarilis Espinal, on October 9 2017 my sister Delny Espinal, Denise Rodriguez and I were coming from Santo Domingo, and were supposed to be on Flight 510. we had already checked-in and were waiting for boarding time and another lady that was traveling with us went to the counter...

Jetblue Airways / representative at logan airport

Veronica S Dearden on Nov 9, 2017
I forgot my cell phone at home. I was to wait in the cell lot for my daughter. I didn't know if she checked a bag. I went to the terminal at Logan Airport. I approached one of your reps standing around. I told her what had happened. She was absolutely no help whatsoever. I said there are no pay...


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