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American Airlines Customer Service

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Complaints243
Pending0
Resolved2

American Airlines, Inc.

4333 Amon Carter Blvd
Fort Worth
Texas
United States - 76155

Customer Support Phone Numbers

1800 904 6000(Mexico) 2 3
+1 800 433 7300(USA and Canada) 7 4
+44 207 660 2300(United Kingdom) 1 1
+353 818 710 299(Ireland) 1 0
+61 291 011 948(Australia) 1 0
+64 93 084 014(New Zealand) 1 0
+43 136 0277 3960(Austria) 1 0
+32 70 300300(Belgium) 1 0
+45 82 332 895(Denmark) 1 0
+33 821 980 999(France) 1 0
+49 692 999 3234(Germany) 1 0
+39 238 591 485(Italy) 1 0
+31 900 040 1666(Netherlands) 1 0
+47 81 562 022(Norway) 1 1
+351 808 200 958(Portugal) 1 0
+7 495 641 5121(Russia) 1 0
+34 902 054 654(Spain) 1 0
+46 771 200 666(Sweden) 1 0
+41 848 289 289(Switzerland) 1 0
+90 212 251 1315(Turkey) 1 0
+86 400 818 7333(China) 1 0
+852 30 579 197(Hong Kong) 1 0
+91 124 256 7222(India) 1 0
+81 343 337 675(Japan) 1 0
+60 320 535 120(Malaysia) 1 0
+63 25 248 625(Philippines) 1 0
+966 114 615 453(Saudi Arabia) 1 0
+65 63 498 444(Singapore) 1 0
+27 118 446 067(South Africa) 1 0
+82 234 833 909(South Korea) 1 0
+886 225 631 200(Taiwan) 1 0
+66 26 341 031(Thailand) 1 0
+971 47 036 116(UAE) 1 0
+84 243 933 0330(Vietnam) 1 0
+54 43 181 111(Argentina) 1 0
+55 113 004 5000(Brazil) 1 0
United States
  • Ponce De Leon, Travel Center - MIATA, 901 Ponce De Leon Blvd, Suite 103, Miami, FL 33134
  • Oakland Park - Travel Center FLLTA 2720 East Oakland Park Blvd, Fort Lauderdale, FL 33306 
  • Airport Travel Center, Miami International Airport, Miami, FL
  • Midtown Manhattan, Travel Center, 360 Lexington Avenue, New York, NY 10017
United Kingdom
Orient House (HAA3), Po Box 365, Waterside, Harmondsworth, UB7 0GB

Poland
00-478 Warsaw, AL. Ujazdowskie 20, Warsaw, Poland Monday - Friday
 
Russia
Novoslobodskaya ulitsa 23, Business Center, Moscow, Russia 127055

Turkey
Halaskargazi cad. № 2 Daire 3, Harbiye-Istanbul, Turkey

Benin
2nd floor, Carre 590, St Michel, Immeuble Ecobank, 03 BP 3699, Benin Republic

China
  • Room 1313, China Shine Plaza, № 3-15 Lin He Xi Road, Tian He District, Guangzhou, 510610, China
  • Huaihai Plaza, Suite 701 № 1045 Middle Huaihai Road, Shanghai 200031, China
  • Suite 1109A, Twin Tower (East), B12 Jiang Guo Men Wai Avenue, Beijing 100022
Ghana
Marina Mall, Shop G20, Airport City, Accra, Ghana

Philippines
4th Floor, The Pilgrims' Center Bldg, 758 P. Ocampo St. Malate, Manila 1004

Sri Lanka
11, York Street, Colombo 01, Sri Lanka

Taiwan
6F-1, 25 Chang An E. Road, Sec 1, Taipei, Taiwan Monday - Friday
 
Thailand
140/13 ITF Tower, 10th Floor, Silom Road, Suriyawongse, Bangrak, Bangkok 10500

Togo
13, Avenue du 24 Janvier, Immeuble Petit Prince, Lome, Togo

Vietnam
  • 47 Phan Chu Trinh St., Hoan Kiem District, Hanoi, Vietnam
  • 194 Nguyen Thi Minh Khai St., District 3, Ho Chi Minh City, Vietnam
Argentina
  • Parana 3745 Buenos Aires
  • Santa Fe 881 & Suipacha, Buenos Aires, Argentina
  • Avda. Rafael Nuñez 4081- Cerro de las Rosas, Cordoba 5009
Brazil
  • Avenida Presidente Wilson 165/5th floor ntro- Rio de Janeiro, Brazil 20030-020
  • Av das Americas, 700 Bloco 8 Loja 117 H, Shopping Citta America Barra da Tijuca
  • Store 117H, located in Building 8, Brazil
  • Alameda Santos 2233 Level E1, Sao Paulo, Brazil
Mexico
  • Blvd. A. Lopez Mateos 1102 Oriente Local B16 Col., Los Gavilanes, C.P., 37270, Leon, Gto. Mexico
  • Reforma 300 PB, Zona Rosa, C.P. 06600, Mexico D.F, Mexico
Plus

American Airlines Complaints & Reviews

American Airlines / customer service and poor communication

Dk
Oct 11, 2019

Flight 10/10 to Phoenix flight 531. While I appreciate that the pilot took us back after takeoff due to engine issue, I do not appreciate the poor coordination and communication to the passengers impacted. We stood in line as instructed prior to leaving to plane for 40 minutes only to be...

American Airlines / Disability

Al
Oct 10, 2019

I flew from Manchester to Philadelphia and then Philadelphia to Miami. I requested a wheelchair at time of ticket purchase. I was randomly searched at the gate in Manchester. This was after Security. I am in a wheelchair. Then I was in row 36. I did not have time to request a seat change...

American Airlines / unethical behavior

Ju
Oct 06, 2019

Record locator Sheoiy Tix# [protected] Unethical behavior and failure to deliver a ticket refund I used my frequent flyer miles to purchase a first class flight for my mother- in-law, 2 months in advance for a trip. She was very excited for her first time experience in first class. She...

American Airlines / looking to be reimbursed for the loss of a hotel night

Yo
Oct 05, 2019

On September 18, 2019, we boarded a flight to Barcelona, that was cancelled, and then we were boarded again on another plane which was also eventually cancelled, we had plans to arrive in Barcelona on Thursday, Sept. 19th, thus we made reservations for two nights at hotel whose reservation...

American Airlines / baggage handling

Ka
Oct 04, 2019

American AirlinesOn my return flight home on American Airlines Tuesday October 1st, Dallas to Hartford, my fold up walker on wheels was damaged. The handlebars were lowered, which is fin e. However, on one side, the hardware to raise the handle again is missing. Also the front and back wheels were pushed...

American Airlines / flight las to lax on september 28 flight number 2307

Dr
Sep 30, 2019

American AirlinesI got injured in the airplane by a careless flight attendant! I was seating down on my seat 25c when a flight attendant open the overhead compartment and dropped a computer/ tablet maybe a pos on my head. It really hurt, i was chocked and scared and I got angry with the flight attendant because...

American Airlines / entire flight

De
Sep 26, 2019

On september 12, 2019 my newlywed husband and I were on a non-stop flight to bermuda. We were to arrive around 2:30 pm. We came to find out that aa changed the aircraft to not have to fuel in bermuda so they bumped seven passengers from this flight. We were given $1200 in travel voucher...

American Airlines / the entire flight

He
Sep 21, 2019

This billion dollar company operates like a newly developed small business with no type of leader ship. Had a wonderful vacation on a cruise from Cleveland to Miami. Coming back was dreadful. AA changed the flight schedule to Dallas from Miami with a moments noticed. While we were in the...

American Airlines / flight

Gl
Sep 19, 2019

We flew from Cancun on 02/09 to Philadelphia. It wasnt a long haul flight so there was no in flight entertainment, but there was also no on board meal. We joined our connecting flight in Philadelphia to Heathrow, and waited 40 minutes before take off. Whilst waiting, others started using...

American Airlines / customer agent at terminal f31 - 4870 in phl to orh @ 2:05pm

Na
Aug 29, 2019

I checked in my luggage and I asked if my seat can be changed closer to the exit since I required assistance. The check in agent said he can't do it but terminal agent can. I approached wheelchair stand and I greeted & handed my the ticket for a wheelchair. Not one individual said hello or...

American Airlines / flight delay for aa728

Da
Aug 28, 2019

I was part of a soccer team traveling to lhr on 7/28 from phl. Being the manager when our flight was diverted i worked to get all 26 of us on another flight. However because of the delay we lost our transportation from heathrow to newport Wales. I was promised by Susan Namdar in the Boston...

American Airlines / 4 recent flights taken

Jo
Aug 21, 2019

I have sent two compliants alreaddy noone has yet resonded or gotten back to me I was injured on a recent flifgt had 2 go 2 er at finale destination ets I left bdl on aug 6 flew 2 chicago ohara then onto springfield mo then back on aug 20th the same routes all on american airlines I wish 2...

American Airlines / diverted flight

Be
Aug 21, 2019

Had a great trip until american airline decided to abandon us in philly with no plan in site. And some people were left without there medication due to the fact they never received there luggage. It was going ahead to our final destination. Thats fu. Very disturbing and I could of lost my...

American Airlines / delayed flight

Tj
Aug 19, 2019

Just got home from Cancun after dealing with 15 delays on our American flight, no lie, 15 of them over a 12 hour period, ridiculous! People were waiting at the airport for over 12 hours, only to find out that the flight once taken off would not go non-stop from Cancun to Philadelphia a...

American Airlines / terrible service

Jo
Aug 13, 2019

We were flying one hour from Chicago O Hare to Dubuque Iowa, and they could not get us home in a timely manor. They claimed their plane was in for maintenance, and we had to wait hours! Just cant believe that a huge airport like Chicago O Hare has NO other plane to take us one hour home...

American Airlines / traveler beware!!!

Tr
Aug 07, 2019

I have never experienced such a rude, unprofessional and uncaring customer service rep as I did this morning. (Supervisor at 1:45 am [protected]) My college student, traveling with another college student from Barcelona to LAX was caught in the British Airways IT glitch. Their flight wa...

American Airlines / flight 828 that was coming from mexico to charlotte nc

An
Aug 06, 2019

I had a flight to catch from Mexico to Charlotte on August 1, 2019 at 1:35 pm. I was traveling with my infant, my old son he is 13 and my brother he is 18, my mom, little brother that is 12 and step dad. We got on the plane everything was good until the landing part. I understood weather...

American Airlines / flight attendants

Br
Aug 05, 2019

American AirlinesI am aquatinted with a person who has recently became a flight attendant (Barrie Tabor) on American Airlines. She has been posting on social media about sitting in the captains seat during flight and has posted pictures to prove it. This seems like a serious safety issue and contradictory to...

American Airlines / complaint of service when flight aa2043 reached atlanta

Ca
Aug 05, 2019

Flight AA2043 was supposed to depart La Guardia at around 8:25 pm but was delayed twice and eventually left La Guardia sometime around 10:15pm . Upon arriving at Hartsfield airport in Atlanta, we were stuck on the aircraft for fifty minutes (50), because there were no crews around to bring...

American Airlines / flight delay and lost baggage

Ru
Aug 04, 2019

American Airlines takes advantage of its senior customers. AA delays and then our subsequent lost luggage cost me over $500 in car rentals after their problems with delays resulted in my baggage not arriving in time for us to make our cruise. We departed for our flight one day in advance...

American Airlines / misplaced/delayed luggage

Br
Aug 03, 2019

I am writing to issue a complaint regarding American Airlines mishandling our baggage on our flight (2002) scheduled from BDL to CLT connecting (473) to DEN. Not only were we without nearly all our belongings for 5 whole days, but we were continually given information by American Airline...

American Airlines / american airlines service out of miami

De
Jul 26, 2019

I've been living at Miami airport for last 2 days due to cancellations of the flights. Very poorly run operation. I'm hoping this is the LAST trip I'll be taking with American Airlines. We've been giving the run around and I'm tired of it. I find the AA employees not very helpful at all...

American Airlines / delayed flight

Su
Jul 25, 2019

American AirlinesWe have one week summer vacation we saved for the whole year and our flight was delayed...flight AA692 was to leave at 8:49 am but after sitting on the runway for an hour and a half we deboarded only to wait hours to hear no updates...after 3 hours the nice customer service agent did get...

American Airlines / flight cancellation and a night spent at philly airport and then having to go to a different airport and lost luggage

Fo
Jul 25, 2019

july 4 2019. flight 1367 san diego to prov. R I. you can look it up. failed on your part to be truthful. cancelled flight. had to wait in line for 2 hours for reticket. About 11:00 pm finally got a new ticket. at 2 am I noticed wrong name on my ticket. I was trying to go to prov RI but had...

American Airlines / american airlines

Ge
Jul 22, 2019

going to Louisville airport, upon arriving we was told our flight was cancel without any email, the lady was very rude said we could not get on another flight everything was full, our anniversary we were pissed, had a rental car on reserve, our resort, talked to another guy he got us on a...

American Airlines / cancelled international flight, lost luggage, extreme inconvenience

Su
Jul 21, 2019

Date: July 20, 2019 American Airlines Customer Service Complaint Department Dear Representative: Due to extreme layovers, inconveniences, flight cancellation, and lost luggage I am requesting a refund in the amount of $1035.08 for airfare plus luggage fees. I arrived in Chicago/O'Hare for my...

American Airlines / late flight

Al
Jul 17, 2019

It saddens me that I was looking forward to more trip but at this point too 😞 disappointed. Cost me more on this flight in other charges $100 missed appointment fee, prepaid car rental lost, daughter missed work and got a reprimanded. Got so many trips planned this year and was looking forward...

American Airlines / service I am complaining about

Sh
Jul 13, 2019

I am complaining about my flight being delayed and I had to switch planes due to mechanical problems. I missed a 12 hour shift from work and this is an inconvenience. I started getting chest pains running from one area to the next trying not to miss my flight. Then not knowing that when I...

American Airlines / flight attendants lack of respect and ignoring requests by no answering questions

No
Jul 12, 2019

On July 10/2019 flying on flight AA0669 from miami to Tampa, I encounter with a very rude and very unfriendly crew to me as a passenger flying on seat 8C (MAIN CABIN EXTRA) Upon requesting from a female attendant my request was totally ignored; i request the blody marry drink from the male...

American Airlines / carolyn jacquelinejoyner

Ca
Jul 11, 2019

To whom it may concern, I was on flight 1886 to las Vegas plan was leaving at 3:44 well it never happened we sat on the tarmat for 3 hours and then the Captain said that they can only take us Dallas Fortworth Texas, from there another 2 hours. I used my miles for a straight flight not to...

American Airlines / american airlines flight attendants and customer service representatives

Sw
Jul 07, 2019

On Saturday, July 6, 2019, my husband and I boarded a flight from Philadelphia to Las Vegas. The weather was bad and after sitting on the plane for approximately 4 hours, the flight was cancelled and we were asked to leave the plane. All of this was disappointing but understandable since...

American Airlines / flight cancelled

Jo
Jul 06, 2019

American Airlinesflight #2473 was cancelled on June 19th causing us to lose one day of our vacation. I had a nonrefundable resort reservation at the Melia resort in Playa del Carmen. Total cost of the 14 night stay was $2818.80- or $201 per day. Also, one day parking was $8. An Alaskan flight to DFW left...

American Airlines / lost luggage

De
Jun 27, 2019

We booked a group of travelers approx 22 to travel to Turks and Caicos. We arrived Sunday June 23, 2019. We had travelers leaving from John Wayne Santa Ana others from LAX and more from across the country. One Travelers luggage did not arrive. It was reported to be in Dallas. We were...

American Airlines / misplaced baggage

An
Jun 26, 2019

I travel recently fm KL, Malaysia to Dallas FW via Narita, Japan. Checked in my luggage in KL. When I arrived in Dallas FW, my luggage was no where to be found. I was told to make a report at the luggage claim 31. After making d report I wanted to lodge a report with AA but was told it'...

American Airlines / false advertising

Ba
Jun 25, 2019

American AirlinesOn June 10th I booked a round trip ticket to Hanoi, Record Locator VVQNHB for myself, Barbara Katz and my sister, Laura Kroeger. The ticket I booked showed as Main Cabin Flexible, advertised as choose your seat (see attached). That cabin still shows for $1361 which is what we paid. When we...

American Airlines / continuous flight delays/cancel

Fl
Jun 25, 2019

AA# 34JP9M4 We travel for business almost weekly, owning two businesses in each state, making it necessary to travel from Louisiana to Colorado frequently. It's recently been a rarity to have a flight depart on time or arrive on time, being delayed hours to days in some cases. Last year we...

American Airlines / incompetent service

Tl
Jun 23, 2019

Flying to Maui, HI from Indianapolis with layover in Dallas, TX. Multiple delays caused my family of seven to miss AN ENTIRE DAY of vacation in Maui, HI. No explanation, no apologies. Now attempting to return to Indianapolis and AGAIN delayed in Dallas. Multiple delays, multiple gate...

American Airlines / vouchers were sent

Ma
Jun 22, 2019

We have send you two vouchers for an extension of the trip to be commence later on and the VOUCHR NUMBERS are [protected] and [protected] which were send to an American Airlines Office located at 5031 Commerce Park Circle, Pensacola, FL 32505 under USPS certified mail number [protected] on...

American Airlines / delayed flight

Jd
Jun 20, 2019

American AirlinesFlight AA0473 CLT to DEN. First there were weather delays - OK and then we get on the plane and there's a light not working. The mechanic fixes it. Then we start to back away from the gate and then we stop there's a change to the flight plan. So we need to go back and get another crew. But...

American Airlines / I was hit in the head with the food cart while bending over my seat to pick up an item that fell

Ja
Jun 14, 2019

I'm an addvantage member & was traveling from Chicago to Puerto Vallarta, Mexico on June 3, 2019 on my way to the first stop which was Phoenix, Az. (Which was originally ticketed for leaving on June 2nd, but because of storms west of Chicago planes weren't coming in or going out, & I wa...