American Airlines reviews & complaints 367
Keywords
flight employees airport cargo area gate customer service connection cell phones respect tolerated miami international airport luggage announcement plane text loyal customers pilot supervisor credit ticketNewest American Airlines reviews & complaints
Mean customer service
I have a 2 kids with and am flying alone, I usually get to board earlier in any airlines I go. Since it’s hard to board with 2 kids I asked the American Airlines employee if we could board a bit earlier, not only he said no but he was giving me really mean looks of discrimination, I am a Muslim and I do wear my hijab, to my perceptions this was due to racism and nothing else. It would be great if we had actual professionals working at American Airlines. Not only it’s not good for the company but also it’s bad to an international level. I hope you guys take this seriously. Thanks.
Desired outcome: I would like to have a refund due to the inconvenience and trauma this experience has cost me.
Confidential Information Hidden: This section contains confidential information visible to verified American Airlines representatives only. If you are affiliated with American Airlines, please claim your business to access these details.
American Airlines - Rude American Airlines "manager" at the check in counter at the airport
Date: 01/06/24 Record Locator: FDLYJH Flight: 3485 Segment: ORF-MIA Passenger: Victor C Aromin Advantage #: 0ND1672 Level: Platinum Pro Phone: [protected] Email: [protected]@aol.com Horrible, rude experience at ticket counter Note: This has taken me a long time to type this complaint. This would best be explained to a representative. I attempted at variou...
Read full review of American AirlinesAmerican Airlines - Time between flights
On December 22, 2023, we were flying back from Aruba. And the ticket man changed our fight from charlotte to Columbus to MIA to CMH. Which at the time was fine. We landed in MIA and our fight to CMH took off without us. My son got to the counter, and they let the person in front of him on, but not him, and we were right behind him. My son ran to the counter...
Read full review of American AirlinesAmerican Airlines - Refund request
9/7/2023 late night I purchased round trip to Seoul Korea international tickets to visit family members illnesses. Several hours later my son came home to visit he received calls from surgeons office surgery scheduled. I am not able to travel until surgeons release for okay to travel. 9/8/2023 at 1:17 AM cancel confirmation through email. I did when...
Read full review of American AirlinesAmerican Airlines - IB 4935 Shared through American Airlines) eDreams Booking # P1PY0
On my eDreams itinerary this flight shows as IB 4935 Departing Nov 4th 1:30 pm. I arrived from Melilla on flight IB 8251 Nov 4th at 11:40 approximately. The aircraft doors did not open for almost 15 minutes. I had from 11:55 to find the check in desk for American Airlines. It was closed. I found out from a ground porter the desk closes two hours before the...
Read full review of American AirlinesI need a refund for seat reservations that did not happen. I had to be rebooked in both Eugene and DFW airports and did not get extra leg room.
I had to be rebooked at both Eugene and DFW. I did not sit in seats with extra leg room. All the inconvenience of having to be rebooked should be addressed too. The biggest complaint is all the waiting time I had to put in at both Phoenix and DFW. Also I am 84 years old and use a walker and my gate was changed 3 times at DFW, from Dd to B and back to D. That is very hard to have to make it to so many gates!
Desired outcome: I want a refund of $85,50 for seats that I did not get.
Flight cancellation
My family had a flight cancelled on 8/17/2023 from Miami to Norfolk.AA could not get me home until the 19th which means I would miss 2 days of work.I spoke to an AA customer service representative who suggested I buy tickets from another airline.I asked her if those tickets would be reimbursed and she emphatically said yes.It is October 11th and I cannot get anywhere with AA.I did have an agent explain that AA does not reimburse tickets purchased on another carrier.So I am out $2500 3x$700 plus taxes and baggage).I would never have purchased tickets on another airline if I had to swallow the cost.I cannot get any response from AA and it is as they do not believe me that one of their agents gave me incorrect information
Desired outcome: Reimbursement for my receipts AAadvantage 852JH02
Horrible customer service
This airline should be renamed terrorist air. This company should not be allowed to operate since they are obviously unable to manage their operations competently. Waiting in Dallas Airport because our scheduled flight has no crew. The crew is coming from Mexico and they have no idea how long it will take to get them to get here. Awful customer service in addition to their incompetence.
Personnel at ORD
Was flying back from MCI to FNT with a layover in ORD.
Sept 22 2023 was at gate G14A and had one of your employees hiding behind a wall watching his phone with volume turned up to where I could hear it. My presence did not seem to bother him at all. This behavior continues for approximately 20 minutes while a female employee stays busy at a computer.
See attached pic.
Award travel to Asia on AA and partners (chiefly Cathay Pacific)
I booked award travel to Singapore via JFK (KMMBDT) in September. I had booked it in January originally and I was subject to no les than 4 travel changes. With each one, it got progressively worse as another sector was added to an existing 4 sectors. I lost my premium economy seating on virtually all sectors. The partner Cathay Pacific (CX) is quite possibly, the worst airline to use when selecting award travel. Too many changes at the 'last minute' according to its whims.
They make changes on-the-fly, it seems and notify AA who relay the message. Never pick CX if you have a choice in connections.
My wife who travels on United has had perhaps one small change to her travel itinerary in 11 years of flying them.
I have stopped using their AAdvantage card and applied to United to join their club.
Would never recommend AA for award travel. I used to belong to the Delta club (higher mileage requirement but they were always good on their itinerary).
Desired outcome: They will never change....this note is for unsuspecting travelers
can't give flight attendant credit for getting credit card
i can't give a credit card award to stewardess when applying for card on-line. that's terrible. i did today get approved for aadvantage plantium select card but no one at citi knew how to use the number on the paper application which was 379533. first name was taylor i believe the aa person on the plane. Please let me know how to get her the credit for getting the card,
Alex Novakoski
[protected]
Desired outcome: Getting credit when credit is due!!!
services At Airport on 07\12\2023 San Luis Obispo Calif. Regional Airport
My name is; Earle S. Vaughan Jr. this is regarding 07/12/2023 Flight#1161 was departing from San Luis Obispo, California at 6:09 a.m. My 3 grandkids, daughter, boyfriend and I were in line to check in 6 bags. As we approached the counter (with about 12 people in back of us) the counter person told us we had to take our bags to the boarding area, because they were running late. When we arrived, they were boarding group 5, we were in group 7. As my daughter was boarding, they told her that the bag was too large and she had to get rid of it. They told her to throw it out because it couldn't go on the plane. My granddaughter took the bag and ran back through Security and gave it to my son outside the airport. They said she had 10 minutes (this is a very small airport) one minute later they said she had 2 minutes. My granddaughter was just 5 seconds away and they closed the door. They would not reopen the door, even though they took the rest of the bags. We had to rebook for the next day. I am a Vietnam Veteran, 77 years old. I've always been treated with respect on airlines but this was appalling.
Desired outcome: I would like compensation for the day that was lost and over $200.00 of skin care products my granddaughter (an estheticians) lost because of not being able to check our bags.
Customer service.
My Name is Moses T Nanna, a lawful permanent resident of united state of America, I booked a flight for Saturday, July 22, 2023 (XLHJCK) from IAH Houston George Bush to EWR Newark, Arriving at the airport IAH, was the worst experience I ever had in my,, life, the customer service was very poor, and disrespectful, I was humiliated by their customer service at the airport, First they make me miss my flight, and this are the reason.
1. I was trying to buy a visa card due to lost wallet, just to pay for my bags, the customer service that was working that shift didn't help me due to them seeing me holding a green card, and that was my first time using the card machine, by the time I was done the lady at the counter told me I can't board in plane that is too late, after I arrived at the airport 1hour before my flight, that not even the issue, she rescheduled me for the next day flight which was so early she doesn't provide and option to me, after I loaded my card with 70$ to pay for my bag at the airport bag machine, I have to leave airport in sad mood that day.
The next day, which was Sunday July 23, 2023, I arrived at the airport so early to check my bags in using the same card I put 70$ in, the customer service told me there wasn't money on my card that I should go figure out where I spend the card, that was a slap in the face for me, after trying to explain myself to them that their machine was the only place I use the card to pay for my bags without giving receipt, they don't want to hear me out, they keep saying is I should go figure out where I spend the card, at the point I was about to get frustrated, I ask for their manager, which was black, she told me they sorry they can't do anything about it and show no remous to my situation, other customers was Suprise by their attitude towards me, it get to a stage one customer walk to me and told me to file complaint against them to the business bureau, after 30min later the manger told me to call the number on the card to see where the card was spent, I picked up my phone and call the card customer support, the guy told me that American Airline machine was the one who charge my card and never printed my receipt, he told me to give the phone to the manager after few minute on phone they later found out that the machine took my money, for past 1hour the customer service make me look like a fool in front of people on my right, after they check my bag in they never apologized for the embarrassment they make me go through.
Desired outcome: I file the complaint just to let the head manager know how American Airline in Houston George Bush Customer Service threated people, they are so disrespectful.
Injury that I sustained to my head and face
My name is Archangel Lenier a passenger on flight 1653, traveling from Dallas Forth Worth to Los Angeles, California. This night after two cancellations we asked board the plane and after everyone got settled in, we were asked to please get off the plane because the pilots had changed their mind and will not be flying until the next day morning at 7:00am. During all the confusion with everyone trying to get off the plane, this one passenger came from a different row to reach over on my side and grab his hardcover carryon which then slip from his hand hitting me in the head and face, causing me to have a block out that lasted for only the Lord knows how long. But when I woke up from the block out, I was able to make it over to talk with the flight attendants who then gave me an icepack, asked me where I was seated at, and the paramedics were called. Currently, I am still suffering from headaches, migraine and I don't have a sense of smell nor taste.
Ticket
I purchased a return American Airlines ticket from the Cayman Islands to Florida in October 2019. I had one year to travel on the airline ticket
American Airlines did not travel to Cayman Islands from 2020 to 2022 due to a border Covid shut down
My request for a refund was denied three times by American Airlines
Contact me at jacklyn.[protected]@gmail.com
Desired outcome: Partial Airline Ticket Refund
Special assistance
I had made arrangements to and from my trip to myrtle beach for wheelchair assistance. I understand most places are understaffed but what happend to me was worse than just waiting for someone to help me. I took my first flight from indianapolis to charlotte north carolina. There were no people to help me around in that airport so I walked to my gate slowly but I finally got there. I boarded the plane. When I arrived in charlotte I walked up the ramp to the gate and talked to a young man about getting assistance to my next flight. He told me to sit in a wheel chair and then he parked me by the gate and promptly forgot to come back to help me. I got up and wa. Ked to what was my next gate. The gate had been changed so I had to walk so far back to where I needed to go. By the time I got to the gate I was so exhausted, I had fallen and hurt my hip two weeks prior which is why I needed help in the first place. When it was time for my flight I was one of 5 people called to the gate to board early. I was so happy to be acknowleged for once during this trip. When I got off the plane in myrtle beach I had another long walk thru the airport.
Desired outcome: I would like to be able to board the flights back early and get wheelchair assistance to my gates so Im not hurting my hip over again..Im a retired nurse.I feel like my physical limitations for help were denied.
If you not Hispanic you don't get good service in the American Airlines Cargo Miami International Airport.
If you not Hispanic you don't get good service in American Airlines Cargo in Miami International Airport. There is racism in the American Airlines Cargo in Miami International Airport. Racism should not be tolerated American Airlines Cargo in Miami International Airport. No one speaks English in the American Airlines Cargo in Miami International Airport.
Desired outcome: American Airline employees to speak English in the American Airlines Cargo in Miami International Airport. Especially at the counters in all the area in the Cargo.
Terrible service at the American Airlines Cargo in international Airport
I went to American Airline cargo area in Miami International Airport for truck delivery. I have my paperwork ready from the office. I waiting more than a hour because all the employees were on the counter on their cell phones at the American Airlines Cargo. It's a disgrace and unprofessional all the American Airline employees were on their cell phones. There were all of American Airlines Employees just sitting there doing nothing but on their cell phones. New management is needed at the American Airlines Cargo in Miami international Airport immediately. Miami International Airport American Airline cargo customer service is very terrible. American Airline Cargo employees treat people like trash. This should not be tolerated.
Desired outcome: New Management immediately at American Airline Cargo in Miami International Airport.
Injury that occurred on a flight I was on last weekend
The police at the airport took a statement about what happened during the flight, I was then escorted to an American Airlines representative at the airport. They took down all my information and informed me that they would be calling me in a few days, which never happened. I will be getting an attorney involved if I do not receive a phone call in the next 48 hours. My number is [protected]
Desired outcome: Compensation
Employees Behavior in America Airlines Cargo
Employees should treat each other with kindness, respect, and appreciation. Managers should also treat employees with kindness, respect, and appreciation. In the American Airline Cargo Area it should be a friendly, nice, respectful, environment to work at all times. Employees, Supervisors, and Mangers that is treated an employees unfair should be fired because this Behavior should not be tolerated in America Airlines Cargo Areas. It doesn't matter what company you work for all employees should be treated with kindness, respect, and appreciation in the American Airline Cargo area.
Desired outcome: New Management in America Airlines Cargo.
New Management immediately at the American Airlines Cargo Miami international
I want to know who is watching these American Airline employees and Mangers in the cargo area because it seems like it's okay for only American Airline employees and Mangers can do whatever they want.
This should not be tolerated in America Airlines Cargo in Miami International Airport. I see only American Airlines Employees using there cell phones while in the cargo area and Mangers are walking by like it's okay for only American Airline Employees to use their cell phones in the American Airlines Cargo Miami International Airport. This is unacceptable in the American Airlines cargo.
The American Airlines Cargo in Miami International Airport needs New Management immediately.
Desired outcome: New Management immediately.
Most discussed American Airlines complaints
Flight cancellationRecent comments about American Airlines company
Flight cancellationYour Voice Matters: Our Commitment to Genuine Reviews
At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.
ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.
ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.
We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.
ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.
Is ComplaintsBoard.com associated with American Airlines?
ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with American Airlines Customer Service. Initial American Airlines complaints should be directed to their team directly. You can find contact details for American Airlines above.
ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.
Use this comments board to leave complaints and reviews about American Airlines. Discuss the issues you have had with American Airlines and work with their customer service team to find a resolution.