JC Penney
reviews and complaints

I have never been so upset about an employee of a company in my life but at this point I am about to close my account and ask my parents, in-laws, and siblings to do the same and I come from a huge Catholic family. The YOUNG woman in the children's department at the Battlefield Mall in Springfield, MO has no business being in customer service and if I ever see her or if she is in the store when I am in there I will walk out and let everyone I pass know how I feel about her. She is rude, snooty, and loves to run her mouth about the people she is helping. I felt two inches tall when I left that store last night and I went to another register and the person was gracious and very helpful. It is employees like her that hurt a company.

Hello. My name is susan economon. On 11/26/2016 I ordered a washer and dryer. The order number was [protected]. The washer and dryer were delivered on dec. 12, 2016 and unable to get through my laundry room door because of the width of the washer. The samsung model had two attached handles that were just big enough to create the problem. This was not indicated in the specifications. So, they were sent back (Refused). I got on the phone and was on hold for exhorbitant amounts of time, including being disconnected. I was finally able to speak with an assistant who spent over an hour trying to reorder the two items as I had my door frame removed to allow the washer to fit. The new order number was [protected]

After this episode (Approximately dec. 14, 2016) I was rescheduled for delivery. This occurred on dec. 30 without incident except that I was not phoned the night before to tell me what time frame to expect.

I have been billed for 3 items. On dec. 12 and 14 I was billed for each unit. I have been billed a third time for one more unit. I called twice this morning and waited twice for nearly an hour before being disconnected.

I need my billing corrected, but can't get through to an assistant. Please advise. Thank you.

Susan economon [protected]

I ordered a oven hood from jc penny in riverdale (Coon rapids, mn). The charge for this occurred on 11/7. The appliance was delivered to my home but because I was in the middle of a whole kitchen remodel it was not installed. The remodel was delayed so it was not until today that the appliance was ready to be installed. When we opened the box we found that the color was wrong. I called the store and dennis in appliances has informed me that nothing can be done because of the time delay. When I purchased this product, for $480.99, no one from appliances was in the store so someone else help me place the order. I was not given a receipt as it was to come with the product when delivered. I was not told about this timeframe for a return. I am not asking for a refund. I am asking for the correct color in this product.

On Nov. 29, 2016, I ordered the appliances above. Very proficient and knowledgeable sales associate checked the availability and found that they were in the warehouse. Delivery was to be made on December 7 between 8 am and 12 pm. I received a telephone call from delivery around 9:30 am stating that I would not receive the appliances because they were not in the warehouse and that they would call me next week with a new delivery date. No call was received. I called and was told that I would receive appliances on Dec. 14 between 8 am and 12 pm. Again no delivery and call received on the day of scheduled delivery. I went into the store to speak with the associate who completed the sale, he called Samsung and was promised that the appliances would be in the warehouse and that I would receive them on Saturday, December 24. No phone calls or contact, no appliances. I contacted the MOD to cancel the order and he asked me to give them one more chance and that he would call me later that day with an explanation. Explanation was that two appliances were damaged and that they did not want to deliver a partial order but for sure appliances would be delivered on the 30th. The manager stated that he would contact me the next week before delivery to make sure--no contact! No contact from anyone during this entire month relative to this purchase. Spent 3 hours on phone trying to contact JC Penney Customer Service to cancel the order on December 30. Interestingly, I had to waste more time cancelling an order that I placed in the store. That night, I received a call from a delivery company stating that they would be at my home in 30 minutes with the appliances; I told them to take it back to the warehouse because I had cancelled the order earlier that day. Having been a customer for over 40 years, I am so disappointed with the lack of communication from all of the associates, etc., excluding the sales associates in appliances at JC Penney in McDonough, GA. Two times, I prepared my kitchen for delivery, removing food from refrigerator and freezer, clearing a path, etc. When I asked for what type of compensation would be made to me, I was told that Samsung would decide after delivery was made. What about JC Penney making some type of compensation?. After waiting for one month, i just went out on Jan 2 to shop for the appliances at another vendor.

On January 1, 2017 I went into the Penny's store in Castleton.After finding the shirtvi needed to exchange, I had to find a cashier which was in household item.The cashier name was Melaine and she was excellent.Since this exchange was a gift I didn't have sells tag, only the other tag telling product name.Melaine try her best to find price since I had to get different shirt.She called twice for help and after 20 minute a lady came and was no help.Finally I offer to call the person who had given me gift and she was able to get them info from her sale reseat.This took over 30 minutes and we held up the line all this time.I don't understand why it took so, long and I had to solve the problem.JCPenny has really gone down in customer service.

Hi. Yes I was in the new york city jcp store in the green acers mall in valley stream. I had made my purchase and. Getting ready to pay I had asked for a military discount the girl at the register said that jcp does not support the military so I had just asked the question because my military friends wanted me to find out. So I feel shocked a conglomerate of a store like jcp does not
Support the military of this great county. You need to look into this if this was an error on the employees part or she is going by your policy. Please look into this matter very disappointed.

I went into the store at the eastern hills mall on transit in NY. I wanted to return son clothes I ordered online that were too small to my little brother. I expected to wait due to it being a week after Christmas but this was ridiculous. I went to a register to be redirected to online returns. The online returns had 1 cashier and 10 people in line. I had my 8 month old daughter with me and ended up waiting 20minutes before another cashier cam to help. The 2nd cashier ended up being a manager that was extremely rude. A gentleman asked to speak to a manager, she then replied I am. He said this store is run poorly. That he was sent to multiple registers before being directed to the correct one. She looked angry and said thanks for the complaint. After he left she called mw up and started my return. As she was processing her and the other cashier started talking inappropriately about the customer. She said she wanted to kick him in the shin and he was rude and didn't get the wait time and they laughed at him. I was shocked over the managers tone and actions. She said she was new manager there. She had short black hair and about 5'3. She should be reprimanded. Unacceptable. And I ended up waiting a total of 28 min to return the clothes because she didn't know how to use the computer.

December 28, 2016. I took my out of town guests to the store in Cedar Hill Texas to shop. I was in shock over the store's merchandise that looked like it had been thrown on a table. There was no way to see sizes or prices. The clothes were in shambles. As we tried to make our way to the children's department, I noticed several signs saying "door buster". I finally caught a male worker that told me the signs were just there they didn't mean anything. So why use them, cause there is no prices I was told.
This store is in a MESS ! This would not and should not be allowed. I think it's time management takes a look at this store.

Cancelled an appliance order partially paid with a JCPenney gift card. Representative said the gift card balance will be refunded back to the same gift card. Checked the gift card weeks later still $0 balance. Then I got a check from JCPenney for the refund amount, deposited into the bank and guess what, it bounced and I am out $16 in bank fee. Call JCPenney appliance again, on hold for 60 minutes then got disconnected. Check the gift card balance still $0. The appliance department is such a mess that it should be shut down.

I purchased a jacket on 12/18/16. 1st of all the casheir was very rude, didnt say hello told me my total and just gave me my receipt without as much as a thank you. 2nd she didnt remove the security tag from the sleeve which didnt beep on the way out and 3rd I never recieved the $15 dollar reward for spending $50 or more which the 2nd and 3rd problems werent realized til I returned home. I returned to the store at maplewood mall mn and the cashier removed tag and called manager mouna about the reward and she argues with me about which day the reward started and then proceeded to tell me she couldnt do anytjing about it. Its not my fault your register didnt print my reward and that was part of the reaaon why I chose to shop at yoir store. Very diasapointed in the way I was treated.

Out of no where Jcpenney has lowered my credit this is the second time happened and I been with JCP for over 3 years. At first I started with 200 dollar credit then it it increased up to 400 and then up to 600 and few months ago up to now supposed to be 800. I Called and asked and was told it was a random audit then spooked to the Supervisor who said it was something on my credit that is why Synchrony Bank determined this. Next I spoke with the MOD who said sorry there is nothing can do for you I am the highest person you can talk to and I am going to know disconnect the call. I have always made my payments on time and gone above and beyond monthly payment amounts and keeping account in good status. As with my credit I feel they should not base our credit history with outside sources when I been clearly a good, faithful and loyal member to jcp and to now treat me this way am no longer happy with the company. I am so upset with what JCPENNEY credit card services did to me that feel like I no longer want to for the rest of my life shop at jcp. I shopped at all the jcpenney outlets here in San Antonio TX so much that everyone new me and was always happy to see me and greet me. Thanks for bringing a customer joy during this holiday season, happy new year. They only want to take your money and advertise. They don't care about us the customer which with out all you good members, the company is nothing.

My wife and I were going to purchase many clothing items today 12-12-16 at JC Penney in San Jose, CA since she purchased a ring there several weeks ago. I found a pair of levi cargo camouflage 441 pants that I wanted a price check on. One of the clerks scanned it and said it was not on sale but for $69.00. I told her I'll pass. We continued shopping and then we stood in a long 15 minute line waiting to purchase our other clothing since there was a closed service counter in the men's dept. While standing in the line, I noticed other of the same levi pants hanging on a rack that had a sale sign for $39.00. I asked the cashier if she could do a price check on the same pants I had earlier done to confirm the price. She scanned it and it came to $39.00 from the $69 reg. price. In addition, the cashier never greeted us but asked us whether we had an awards card. She took the items and observed there were no price tag on the items. Then she said that she would have to find the other items that were similar and scan them to get a pricing. I then asked for the manager because I was steamed about this time! Maria came by and stood dumbfounded that I would actually make a complaint about the long lines, the different prices on the scanners, having the closed service counter while people are standing in a long line, and having people return clothes in the same line with people purchasing clothing. All she said was they never had return only lines and the other counter will open right before Christmas. No apologies, nothing! This was the worst customer service I have a experienced in a long time and it amazes me that this store can stay in business. LOUSY, LOUSY, LOUSY!

I spent $ 222 .23 on Dec 1st six winter jackets the cashier put the receipt in the red ill envelope but never said anything about it and when I had to return one jacket I ask the cashier about the promotion she said I should have received some coupon or something for forty dollars but he didn't give me anything but the receipt . She than called her manager who never presented herself she said she would look up my account than called back and the cashier said the manager told her the program was over on the 11th and couldn't do anything . Funny I saw it advertised on tv tonight still going on we do like to shop at Penny's but I must admit I did not appreciate the customer service very sad . I too work in retail and seems to me if you took a little more time to satisfy the customer they would want to come back I guess it doesn't matter anymore ! Disappointed in them I went to another store to buy my grandsons four pair of jeans. I hope someone will read this that actually cares about the customers and make some changes .

Thank you
Heidi Rodgers

Dear sir,

I ordered a aiden beveled full length leaning or hanging mirror on jcpenney.com on november 25, 2016 with an order # [protected]. Customer service representatives told me it was shipped on november 26. However, there has been no tracking number so far (Today is december 6 which is 10 days after it was claimed to be shipped).

I requested twice to customer service to track down where is the item, but so far got no response.

If it's missing, i'd like to cancel that order and replace an order, because right now the sale is still going on, the item price is $79.99 plus an additional 25% off. However, customer service told me they can't cancel that order either.

Would you please help me cancel that missing order and replace with a new order at the sale price and discount? Thanks a lot!

Best regards,
Jing wang

On Thursday December 1, 2016 at approximately 7:30 p.m. after seeing the little tikes truck advertised I went to the local store in hopes of purchasing two (2) of the little tikes trucks, but I could not find the item. I had four (4) associates trying to locate the advertised item and they could not find the item listed anywhere in your data base. I was offered to pick out a truck that was similar for the same price, so I did. After doing the order I was told that the items would have to be shipped to my house and they would waive the shipping fees, however I would have to pay the taxes and that is when I said no thank you, when I purchase something online there is no tax. I left my disabled wife at home because I thought it would not take that long to purchase two trucks. I spent at least an hour in the store and still did not have the trucks in hand that was advertised. The best I can understand this is a case of false advertisement. My desired solution is that I be given the trucks listed at no cost due to the false advertising and my having to spend so much time in the store, while my disabled wife was home alone.

I am very discouraged by your black friday promotion this year. I was fortunate enough to receive one of these coupons and attempted to use it online per instructions. I used the chat feature on your website and they told me I could not use the coupon online and needed to wait until after 5p to use in store. That is not what the coupon states as you can see. Very frustrated by poor customer service.

I hated the arrangement for 11/24/16 Black Friday at JCP Northridge I observed handicap people having to stand in line just to get a $10 coupon. Plus only one long line open for customers what a awful experience. Cold and windy no signs saying it was only one line. I was parked in the mall parking lot had to walk around to JCP parking lot because there was only one door that was going to be opened. Extra long line because your employees have trust issues. When shopping the prices didn't match the sale AD. I purchased cooks brand toaster was ringing up $19.99 literally took 20 mins to correct the problem that it should be $9.99 plus the rebate of $5. There is no rebate available like advertised I looked on the jcp rebate site no toaster which means that's another false advertising. Your registers aren't updated after waiting in the longest lines ever. I arrived on 11/24/16 at 5pm I was told no more coupons which is fine but while paying sale associate says there will be coupons handed out at 6am 11.25.16 so you have coupons for next day which wasn't advertised but no more for the day that was advertised. That's deceiving customers. So now today 11.25.16 I arrived at JCP for a coupon at 8am again no more coupons available. I'm sure there wasn't a line at 6am when most customers aren't aware of coupons being handed out. Fix all these useless mistakes, open more doors next time and continue to hand out coupons at least for 2 hours instead of the next day.

It has come to my attention that at store # 2814 in Elmhurst, Queens, the GM - Oral Syncere - is mistreating employees. Not only reducing hours for holiday season, but forcibly making workers work on Thanksgiving Day due to insufficient volunteers. Also, this GM has taken it upon himself to overflow stockrooms with merchandise, created fire hazards on the sales floor, as well as carrying himself in a very unprofessional manner.
I would like for these issues as well as this individual be investigated throughly.
Thank you.

I purchased approximately $1, 900 of draperies from JC Penney's on May 16, 2016. I was told that I had $90 rewards that I could use and that the points did not expire. I had never used this program before and did not know that a certificate would be issued to me especially since the lady in the drapery department said the points never expired. I called today 11/22/16 inquiring about how to get to the points to use them. I was told that a certificate was issued to me via email and that it was good for 60 days. I also had 60 days after expiration to inquire about this. I did not get the certificates. I could not inquire within 60 days about something I didn't get. They tell me there is nothing they can do about it, that the certificates were emailed and regardless whether I received them or not they have expired. Very poor customer service. They also disconnected my call which prevented me from competing the survey. I have made some purchased for Christmas that I intend to return. You may not give me the $90 credit in certificates but you will lose more than that in the long run. I had started coming back to your store to shop. No more. Very dissatisfied customer.

I have ordered a Patio Furniture online in the amount of $902.59 online on May 27, 2016. I've waited for a month and still the furniture was never delivered. I've been calling JC Penney to follow up and still I didn't get a proper answer. I decided to cancel it sometime in July. The amount kept showing on my statement for the succeeding and despite constant calls to JC Penney, they have not resolve this issue. I was never given the credit back.