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JC Penney
customer service contacts

JC Penney
customer service contacts

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1276 complaints
144 resolved 1132 unresolved
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JC Penney headquarters

6501 Legacy Dr.
Connecticut, Plano 75024-3612
United States

JC Penney phone number

What is JC Penney’s email address?

JC Penney’s support and contact email address is [email protected]

JC Penney website

What category is JC Penney related to?

JC Penney is related to the Clothing, Shoes & Acc category.

What are the social media accounts of JC Penney?

What is JC Penney's Facebook?
Connect with JC Penney via Facebook at JC Penney
What is JC Penney's YouTube?
Like, share & subscribe to JC Penney on YouTube at JC Penney
What is JC Penney's LinkedIn?
See JC Penney's portfolio on LinkedIn at JC Penney

Overview of JC Penney complaint handling

1276 JC Penney reviews first appeared on Complaints Board on Sep 1, 2006. The latest review Store 1180 wayne nj was posted on May 28, 2022. The latest complaint arizona low rise bootcut jeans no longs! was resolved on Jan 02, 2020. JC Penney has an average consumer rating of 1 stars from 1276 reviews. JC Penney has resolved 144 complaints.

Is associated with JC Penney? is not affiliated, associated, authorized, endorsed by, or in any way officially connected with JC Penney Customer Service. Initial JC Penney complaints should be directed to their team directly. You can find contact details for JC Penney above. is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

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Latest JC Penney’s complaints

10:17 pm
Featured review
This review was chosen algorithmically as the most valued customer feedback.

JC Penney - Store 1180 wayne nj

Jcpenney in Wayne NJ was my favorite place to shop for years, all of my kids , my husband, my home and myself needs I would buy it from that store, it used to be the most organized, neat , department store. The employee were very very friendly, for years I had associates that made me feel Luke their friend or even family. Unfortunately after covid hit u...

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4:23 pm
Featured review
This review was chosen algorithmically as the most valued customer feedback.

JC Penney - 10kyg 1/2cttw ring

Bought the ring March 3, 2022 by April 3 a diamond had fell out. Well I had a service plan so I took it back to be fixed! By May 6 just 3 days beyond the 60 days return policy the same stone had fell out again! I took it back again this time I wanted my money back but they wouldn't do it! For the same diamond to fall out twice is ridiculous! They don't...

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11:45 am
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

JC Penney - Eye wear

I bought 2 pairs of prescripcion glasses they were charge to my wifes jc penney card the ammount was 560,00 aprx. I order them whith transaction so when im in the sun they will get dark when I got them they were all dark very cheap plastic glasses the sale man didnt work there any more the lady there told me we are sorry I will send them back she said iit...

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