Complaints & Reviews

fraud

The associates at JC Penney are entering fradulent emails and are using the rewards coupons for their own use. I witnessed associates throughout the store do this. I saw associates at the womens shoe register and at the home register doing this. I attempted to report this to the store manager George however he basically ignored me. I went into the store again and the girl in shoes attempted to do it to me again I told her no i dont wanna sign up for the rewards program and she still started typing something. I asked what she was typing and she said nothing. I asked her to call the store manager and she said he wasn't in the store. I went down to the office, saw the same man George and he said the associates are just doing their job and he didn't believe what I was saying. Beware !

  • Ho
    honest ann Feb 09, 2011
    This comment was posted by
    a verified customer
    Verified customer

    It is not as it appears. The associates on the floor working at the registers were told to do this by management! This is the management making threats as well as threatening the associates to do this to keep up the numbers. If we didnt get 1 out of three email we got threatened, with hours or pretty much our jobs. However we were not allowed to ever press the decline button on the register that a customer wanted to decline there email. That came from the top manager of the store. When I would do this I got in trouble from my manager as well as got called to security. I always had respect for JC Penneys, shopped there and thought I need to work there. James Cash was a very respectable man who founded JCPenneys. JC Penneys today is a very disappointing company to say the least. It is all about money like a lot of companies. They are firing hundreds of employees in the United States. I believe this started August 2010. I have been told by a top manager it started at The Tacoma Mall in Washington State. The dishonest management who put in false emails are still there well 19 of there employees got fired for doing what they were told. Yes most of management did this. It was a "normal" practice for some of the management and yes we saw certain ones do this often. It is asinine JC Penneys is keeping these crooks but instead firing the honest ones who some have worked there for 30 years. So if you don't see these employees who you dearly adored and which most had top notch customer service. They didn't quit. They got fired! James Cash would roll over in his grave if he knew what was really going on. If the employees were replaced it was by minimum wage earners.

    0 Votes

relationship at work

We are two employees at JCPenney store in Lansing Mall, MI. Our complaint is about our co-worker. Mary, who started her job here last Summer, met Josh. They have started their adulterous office romance that was very open to anyone who knows them at our store, and is now a result of bad mouthing and gossip about them, which makes us uncomfortable. Being a responsible, high-morale worker at the very beginning, Mary gradually reduced the quality of her work. The romance led her to significant de-motivation and decreased her productivity as a worker. As we feel, she is now unable to use discretion, best judgment, and she becomes less and less prepared for competition.
There is no doubt that dating among colleagues is usually inappropriate. Issues may arise, such as public displays of affection or the couple spending inordinate amounts of time together. It may create a complicated and inefficient work environment. Relationships between co-workers can end in nasty break ups, disrupt the office, harm teamwork, and lower morale.

Group of employees

  • Jl
    JLockW Feb 25, 2011

    I guess this girl Mary is a typical slut who needs some moneys with guys in places. If I were a manager, I would kick this slutty Mary out immediately forever. I hope store manager knows about Mary's "love" and take some action. I know, JCPenney is not a elite store band, but still its not a place for street sluts to hang out.

    0 Votes
  • Th
    They call me Sa.. Jul 20, 2011

    Perhaps you should contact Great Lakes Christian College about Josh. I heard from a source he attends/or has attended that college. Sadly to say since I work for this store I figured I would find complaints against it. What a rotton place to work.

    0 Votes

perfect home 2

I went to the website and ordered a pair of shoes. When I went to the "checkout" to pay, I put in my debit card number and then saw a box that said, "save $10 on this order." Naturally, I clicked on the box and was taken to another page where I signed up for a 30 day FREE trial of something called Perfect Home 2. I'm not really sure what it is, but the page said I would not be charged for it for 45 days after I signed up. I intended to try it out and then cancel before I was charged for it, unless I decided it would be a worthwhile service to use. Again I had to enter my debit card number. After all of this, I went back to JC Penney website and I still did not get the $10 off the shoes. Now, $10 isn't a lot of money, but the point is that I don't like being cheated and I feel this is exactly what happened. I believe this is fraudulent and so I have already filed complaints online with the FTC and the Better Business Bureau. If a company does not intend to follow through on what they advertise, then they should pay the price for their fraudulent practices.

  • Su
    Susan Reandeau Nov 27, 2011
    This comment was posted by
    a verified customer
    Verified customer

    The perfect home...has been showing up my credit card the only thing that I ever remember doing was clicking on something that said save $10 on this order which never happened, finally I called about this charge on my card thinking that one of my kids or husband ordered this by accident...I call the number on my credit card and I get this sales person on the phone playing lets make a deal...I told her that I looked at my acct. history on my credit card and I was wondering what this was all about...she explained..and I told her I don't even know what this service is all about and that I have never received any emails or notices on my benefits I get from whatever this is and that I want a refund for all the months I have been charged for this...First she says I can have up to 3 mos. credit back if I cancel. I said no I want all my money back and asked if I could speak to someone who could help me. Then she offers me 4 mos. back if I choose not to dispute it, but if I do dispute I loose it all...I felt I was playing on a game show...I told her no I will dispute and now I am sure I will be in a battle to this for a long time..

    0 Votes

manager breanna crenshaw

I was hired on n November as seasonal help. My manager Breanna Crenshaw along with all the store managers constantly told me what a great job I did and how I was a natural at selling etc. Well as the month went on, I was closing every Saturday and Sunday night, I had asked my manager to get paperwork such as sells reports and other paper work I couldnt get for myself but she always was to busy selling to handle these tasks for me. I had to eventually go over her head to get these things done. Well I kept on working and was told what a great job I was doing, then came the end of December. I asked Mrs. Crenshaw five times was I gonna have a job after the christmas season. She simply ignored me, I finally put a note on her computer after asking five times, she then waited till christmas eve morning when I came into work to tell me that I would no longer be employed. So I quit because I felt she was too busy to let me know I didnt have a job till Christmas eve morning. She never even looked me in the eye. I feel she is a sad excuse for a manager and that I was kept on just to close on the weekends and she cares moree about her sales then her employees.

mattress

On September 17, 2010 I purchased the Serta Gentle Haven mattress and foundation. I was torn between this and...

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fraudulent charges

I just now noticed several attempts and charges to my credit card for $9.95 to SB Perfect Home Select. Did a little research and notice the charges were made after my online order from JCPenny's. Looking at their website you can see an opt in option for a $10 rebate voucher. I however looked at my screen copy of my transaction with JCP, it is clear that I DID NOT opt in on the offer.
While checking my credit card statement, I saw 3 attempts made by SB Perfect Home Select to bill my account. Thankful it is a debt card and the funds were not available. So I then went through month by
month and saw were my card was billed on 3 separate occasion for $9.95 each. In some instances were funds were not available there were repeated weekly attempts to bill my card. Total charges billed to my account for $29.85 is what I will be seeking from SB when I contact then first think tomorrow. Thank you for taking notice and hope you can help in receiving my refund. Sincerely, Terrie Bean, TEXAS

Cancellation Not Done

Beware. When you call Perfect Home Rewards to cancel your subscription, they don't provide you with a confirmation number. I called 2 months ago and it was never cancelled. When I called today, they said they had no record of that first call. Today I could only get the person's name I spoke to and my membership number. She wouldn't offer me any other confirmation that my account had been closed. I will watch my credit card next month.

  • Co
    Consumer Affairs Dec 14, 2010
    This comment was posted by
    a verified customer
    Verified customer

    At Perfect Home Rewards nothing is more important than our customers' satisfaction and our Company's reputation. We take pride in researching and responding to customer concerns. If you would like for us to research your concerns, please forward your information, such as name, address, phone number or membership number to us at [email protected], by fax to 972-881-4072 or by mail to 2700 West Plano Parkway, Plano TX 75075.

    0 Votes

price scam

JC penney had for the last 2 weeks a 50% discounts on their winter coats plus another $15 discount boucher you could use before paying( that is til yesterday), to my surprice today wich is suppoused to be a 4am special black Friday promotion sale, they changed the price to only 40% and no 15$ boucher until 3pm making the same coat you paid about $97 on Wed. $134 today on a 4am special sale. Huhhhh How about that! when i complained to the manager I was given the old price and pretty much rushed out of the store.

no refund

I ordered (2 orders) from JC Penney online. The day that I received notification that my orders were ready to pick up is the same day that the mall JC Penney is located had a fire (Westfield Galleria Mall, Roseville, CA). JCP unfortunately had fire damage and many stores were closed.

I called the 1-800 catalog number the next day to see what they were doing with orders. They didn't even know about a fire, and left me on hold while they called around to find something out. I was then told that it might take about a week, but they were going through the inventory and would let customers know if they needed to pick their orders up at another location (Sunrise Mall, Citrus Heights, CA) or if they would have to be reordered due to damage. This was on 10/21/2010.

After a week and I hadn't heard anything, so I called back again and they told me I needed to contact the Sunrise Mall store. I did that. I was told they hadn't received any orders, nor did they show any orders coming.

I called the catalog number back and informed them of the information I just received. I was told it may be a few more days. I am wondering at this point why no one is calling ME to inform me of what's going on with my order.

Three days later I called the catalog number; they again told me to call Sunrise Mall location. I was told by the person at the Sunrise Mall location that it looked like my orders were supposed to be coming there, but she didn't know when.

I called Sunrise Mall location AGAIN a few days after that -- same information.

I called the catalog number (I don't know when or even how many times anymore!) and again was told that they had no information and to call the Sunrise location.

Honestly, I can't even remember how many times I went around in this ridiculous circle. Meanwhile (at this point), I am STILL receiving automated calls from JCP telling me to come and pick up my orders from the Galleria location!

I called the Sunrise location one last time (Jasmine), and she informed me that one of my orders had come in, but not both. Upon checking my email after that conversation, I located an email that was sent to a defunct email account that I no longer use, nor EVER gave to JCP (they are similar so they simply did not pay attention, and my email is a catchall account, so I was lucky I got the email at all!). The email stated Dear Deborah, This e-mail is in regards to an order that was returned by the store because you did not pick it up. At this time we cannot place a reorder at no charge. A credit was issued to your credit card, even though this card has been cancelled, the credit was applied so the card company should be sending you a refund check for the credit amount. At this time the only way we can place a reorder is if you give us a new form of payment. We apologize for any inconvenience this may cause. If you would like to reorder please contact our Customer Relations Department at [protected]. Thank you.

This is impossible. The account I paid for the order from (my checking account) had been closed for a couple of weeks.

I called the Sunrise location back and told her what I found. She put me on hold and called the catalog number (said she could get farther than me). When she got back on the line, she said she had reordered the one remaining order and put a note that there was to be no charge since it had been paid for and no refund was received. She said she would stop the automated calls until the entire order was in and I could pick them both up, since this mall was a bit out of my way now.

Oddly enough, a couple days later one order showed up at my house! Then I found ANOTHER email in my defunct email account (even though I corrected the email address with them) stating that they couldn't do anything about the refund, and that I would have to contact my credit card company. When I tried to explain to them (in a call to the number they keep listing that knows nothing)that there was no account available to send the money to, they insisted that I contact my card company. Clearly they cannot hear well.

I sent a scathing email to the catalog company and also a letter to the CEO. The only response I received (AGAIN to the wrong email address) was "Thank you for contacting us in regards to your recent JCPenney purchase. As we stated before you will need to contact your bank regarding the credit issued to your account. Thank you for shopping JCPenney. We look forward to serving you again. JCPenney Customer Relations Case 6826124"

I am at my wits END! I just want my money refunded ($64.94) and I will NEVER utilize JC Penney for anything again -- online or in-store!

rude

I bought an item about a year ago and took the tags off because it was a present. Well the person I bought them for does not like them and will not wear the item. So I try and take them back because I see the item still in the store well they flat out tell me no! Not well we can help you but not for full price. I've worked there before and they take back stuff that people have worn, so when I say that she still won't help me, I tell her other stores take old items back she tells me to take them back there being a smart ### knowing I got them at jcp. I toldd her I would no longer shop there and instead of trying to keep my Buisiness she said ok that's fine. I'm very unhappy that they wouldn't help me at all when they could've and the lady was very sarcastic and unprofesional made me feel unappreciated. When I called instead of giving me too a manager they sent me to the security and I think things would've went a lot smoother if they would've let me talk to a manager.

  • Po
    pobarjenkins Nov 20, 2010
    This comment was posted by
    a verified customer
    Verified customer

    You don't know if their policies have changed or are different since you've worked there. To be honest, people lie often when they say "they've let me do this before." I see no evidence of them being rude other than not letting you return something that had no tags and was one year old (which is not rude in the slightest). You're being ridiculous.

    0 Votes

customer service & refund

I ordered (2 orders) from JC Penney online. The day that I received notification that my orders were ready to pick up is the same day that the mall JC Penney is located had a fire (Westfield Galleria Mall, Roseville, CA). JCP unfortunately had fire damage and many stores were closed.

I called the 1-800 catalog number the next day to see what they were doing with orders. They didn't even know about a fire, and left me on hold while they called around to find something out. I was then told that it might take about a week, but they were going through the inventory and would let customers know if they needed to pick their orders up at another location (Sunrise Mall, Citrus Heights, CA) or if they would have to be reordered due to damage. This was on 10/21/2010.

After a week and I hadn't heard anything, so I called back again and they told me I needed to contact the Sunrise Mall store. I did that. I was told they hadn't received any orders, nor did they show any orders coming.

I called the catalog number back and informed them of the information I just received. I was told it may be a few more days. I am wondering at this point why no one is calling ME to inform me of what's going on with my order.

Three days later I called the catalog number; they again told me to call Sunrise Mall location. I was told by the person at the Sunrise Mall location that it looked like my orders were supposed to be coming there, but she didn't know when.

I called Sunrise Mall location AGAIN a few days after that -- same information.

I called the catalog number (I don't know when or even how many times anymore!) and again was told that they had no information and to call the Sunrise location.

Honestly, I can't even remember how many times I went around in this ridiculous circle. Meanwhile (at this point), I am STILL receiving automated calls from JCP telling me to come and pick up my orders from the Galleria location!

I called the Sunrise location one last time (Jasmine), and she informed me that one of my orders had come in, but not both. Upon checking my email after that conversation, I located an email that was sent to a defunct email account that I no longer use, nor EVER gave to JCP (they are similar so they simply did not pay attention, and my email is a catchall account, so I was lucky I got the email at all!). The email stated “Dear Deborah, This e-mail is in regards to an order that was returned by the store because you did not pick it up. At this time we cannot place a reorder at no charge. A credit was issued to your credit card, even though this card has been cancelled, the credit was applied so the card company should be sending you a refund check for the credit amount. At this time the only way we can place a reorder is if you give us a new form of payment. We apologize for any inconvenience this may cause. If you would like to reorder please contact our Customer Relations Department at [protected]. Thank you.”
This is impossible. The account I paid for the order from (my checking account) had been closed for a couple of weeks.

I called the Sunrise location back and told her what I found. She put me on hold and called the catalog number (said she could get farther than me). When she got back on the line, she said she had reordered the one remaining order and put a note that there was to be no charge since it had been paid for and no refund was received. She said she would stop the automated calls until the entire order was in and I could pick them both up, since this mall was a bit out of my way now.

Oddly enough, a couple days later one order showed up at my house! Then I found ANOTHER email in my defunct email account (even though I corrected the email address with them) stating that they couldn't do anything about the refund, and that I would have to contact my credit card company. When I tried to explain to them (in a call to the number they keep listing that knows nothing)that there was no account available to send the money to, they insisted that I contact my card company. Clearly they cannot hear well.

I sent a scathing email to the catalog company and also a letter to the CEO. The only response I received (AGAIN to the wrong email address) was "Thank you for contacting us in regards to your recent JCPenney purchase. As we stated before you will need to contact your bank regarding the credit issued to your account. Thank you for shopping JCPenney. We look forward to serving you again. JCPenney Customer Relations Case 6826124"

I am at my wits END! I just want my money refunded ($64.94) and I will NEVER utilize JC Penney for anything again -- online or in-store!

email saying 1000. giftcard

as a good custermer it is awful that your name is front of trickery. I filled w/all kinds of personal stuff. I was thinking about grand kids in St.Pete, they do not have much. completed your application & it says Im not eligable. What is that I did everything it said.
pls send my gift card this is not right.

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bad jewelry, bad service

My husband bought a 4 piece set of jewelry and the care plan. Have taken the jewelry for repair 4 times now. The customer service in the jewelry dept is appauling. If you don't have your receipt, they can't help you. If you don't have your care plan, they can't help you. Give them your phone number, it should be in their computer, nope you don't have a care plan. Then how does my name get on their computer? Thank God we got the care plan cuz the jewelry is so darn cheap, not cheap in price. These sales people don't want to help anyone. 2 people in that department today, 5 people waiting for assistance, and I left pissed off without leaving my jewelry for repair.

  • D0
    D007 Dec 11, 2010

    Well they make ### commission. That is the root of all annoyance and poor customer service. Go to Zales or Gordon's they get paid what they're worth!

    0 Votes
  • Ab
    Abalone Dec 16, 2010
    This comment was posted by
    a verified customer
    Verified customer

    Just scornfully swat that malevolent green fly whose * husband * on Quatloos forums, bmielke(the lawnmower ruler), cathulhu(in rattlesnakes boots) are comfortably scoffing at us.

    Aliases obviously ignored by the Quatloos gens.

    0 Votes

undelivered draperies

This experience started on April 20th 2017. My wife and I went to look at custom made draperies. We picked out a style that we both agreed on and the customer consultant told us that they would be delivered around May 17. Get a phone call on May 15 and were told that the material was defective and delivery would be delayed. Waited another 6 weeks and was told material was at the vendor and would be processed on a Rush basis. Another couple of weeks pass and was told that the 2nd batch was also defective. The drapery consultant asked if we would come in and pick another drapery design. Asked when the material we picked would be available, was told in 3 weeks as we could not agree on another style of drapery. Another 3 weeks pass and we received a call saying that the material was being discontinued due to defective material.

Went in again to pick another pattern. We found another that was acceptable. We were also told that the vendor would make the drapes for the same price as the original order even though the fabric was more expensive. We agreed and was told that the drapes would be delivered in 3 weeks. Four days before the delivery date, we received a call saying that the material has been back ordered. New delivery date was set for October 25. It is now Nov 3 and still no drapes. After another call, the person we dealt with was on leave. No one else knew about the order. They have yet to contact us about the order.

My wife and I are upset that no one contacts us until a couple of days before delivery to tell us that the material was either defective or back ordered. According to the design consultant, the vendor would make the drapes for the same price as the original order. We paid for the drapes in full on April 20, 2017. If we would have had to make payments on the order, we would have had to pay interest on the balance and still have no drapes. I don't know who is involved with the process but I am very disappointed with the way we were led to believe that our drapes would be delivered only to have them call and say the material is back ordered 2 days before the delivery date. We have been very patient and I don't know what to expect anymore or who is involved in the decision making as to what is going on. Please Help!

My wife and I have a theory that they would like us to cancel the order so the vendor would not have to make the more expensive material for the same price as the original order, as promised by the design consultant. This has been a very long ordeal, and we still have light blue sheets on our windows for privacy. It just amazes me that out of 500 or more designs, that the two designs we picked have so much trouble being made. Oh by the way, the original material that we picked is still being shown in the samples at the store.

  • Valerie Oct 31, 2008

    My mother had life insurance policies with J.C. Penney Insurance Company and had been paying on the policy for many years through her credit card. When I called to get a written explanation of benefits I was told that the policy had been canceled. Then I was told that I did not qualify for any benefits because the cause of death did not meet the policy guidlines. I have contacted the Texas Department of Insurances and they stated that this company has defrauded many people the same way. I would like a written explanation of benefit or denial of benefits from the complaint to provide to the Texas Department of Insurance.

    I have had to pay for my mothers funeral arrangements out of my own pocket as most of the insurance companies that my mother had no longer had records of her coverage. I live on a fix income as my husband passed away last year.

    0 Votes

employee abuse

My wife has worked for J C Penney in Florida for 18+ years. She has been in the same store and department for...

doesn't stand behind jewelry warranties

I have been a JCPenney customer for many years and have purchased quite a few pieces of fine jewelry. I have purchased the lifetime warranties several times, but didn't use one for sizing until 3/10. The ring I sized was yellow gold with white gold prongs or so I was told. When the ring was sized, the size was incorrect and the white gold prongs had a yellow tinge. I talked to several stores and managers and was told that the prongs were white. Over time, the prongs discolored further and I went to a reputable jewelry store to get the prongs checked. The prongs were in fact plated, but I was still within the normal return period. After much debate, the store manager finally returned the ring, but not my $65 warranty.

In May of 2010, I took certified earrings in reluctantly because one had a broken back. The store sent both earrings out and when I received them back the stones were brown! The store managers had little concern or explanation for the problem. The earrings were sent to the repair company again and came back with new backs, but longer posts that I couldn't wear. The posts were crooked and the back of the earring had holes in the metal. I had numerous manager look at theearrings and they offered to do nothing, but send them in again. I called the corporate customer care number and was never called back! I ended up taking the earrings to another jewelry store and had to spend $110 to fix their mistakes. I have a platinum card, but will never give Penneys any more money after taking $200 of mine without so much as an apology. I have always loved Kohls and they stand behind what they sell no matter what and will get my business from now on.

  • Ma
    Marie McDonald Jun 17, 2015

    After being a JCP credit card holder for over 40 years, I am very disappointed. I purchased a fine silver necklace and the lifetime warranty. When the chain broke, I was told I would be refunded the price I paid for the chain as it could not be fixed and they would not replace it. I am just out the price of the lifetime warranty, which is useless. Don't waste your money on the lifetime warranty as it covers nothing!

    0 Votes

eyeglasses

Purchased pair of eye glasses and was and still am very unhappy with them.Have had to take them 6 times to have the lens put back in and now they constantly fall off my nose every time i look down.Every time i take them in to re adjust it takes me 4 buses and 5.00 in fares. After talking to the employee at your store in the sun valley mall in concord ca.ive been told all they can do is to keep re adjusting them I will take my business elsewere, jcpenney. You wont rip me off again. Also forgot your price was a total rip off. Duke Cooper

poor service

My friend ordered a pair of rimless glasses. When my friend received them, the frames and lenses were not...

rewards program

After placing an order online at jcpenney, I feel like I was tricked into signing up for a rewards program (Perfect home 2 enrollment) , after you place your order you are asked if you want to save $10.00 by signing up for this. If you do not cancel within 30 days they will charge you $9.95. I know I didn't have to do this, but keep in mind just a few days I was in their store. And on the bottom of my receipt was a rewards deal through jcpenney! That is what I thought I was doing! I was so upset that I called and cancelled my ordered! As for the other I have to wait till I get my packet of wonderful membership benefits and call the number on it.

  • Jc
    jcp free Dec 21, 2010

    I used to work at the JCPENNEY Call Center and I hated offering these to people. We had to have so many of the accepted per 100 calls or we were in trouble. I would always skip over them because many people didn't like being offered some program where it seemed like you were getting a good deal, but you wern't. I was written up so many times for not offering but I didn't care. If your ever offered anything else again, just cut them off and say "No thank you, please do not ask me again" and they have to check a box that says 'do not ask' and you won't be asked again. Do not accpet this offer, no matter how tempting the $10 coupon sounds. It's not worth $100 a year!!!

    0 Votes

faulty design

I bought the Sydney Daybed & Trundle from JC Pennys on 2/24/08. The bed has a back slat 1"x4" 8 ft long that is the manin support for the mattress slats on the back of the bed. My daughter had a friend over so the trundle portion was in use. During the night the back slat snapped in two and the bed center crashed in on my child. Luckily she is 5'5" and 115 pounds and not a toddler. She was stunned and suffered some brusing but a younger child could have been severely injured. I spoke with JC penny Customer relations and they do not stand behind the product. They were like oh well you have had the bed for a long time. Two years is not a long time for a bed! Very disappointed in the product, customer service and the attitude of JC Penny's.

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