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JC Penney Customer Service Phone, Email, Contacts

JC Penney
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4.4 12 Reviews 1385 Complaints
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JC Penney Complaints 1385

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5:24 pm EST

JC Penney service received

On 1-11-16 when shopping at the Kissimmee Florida store at the LOOP . I attempted to purchase a pair of dress slacks marked at $21.99 and on the $21.99 table, a shirt, and a tie. When the cashier Claudia rang up the slacks they registered for $60 yet when my wife brought this discrepancy to Claudia's attention, Claudia did not believe her and went back to the table we picked the slacks from and saw several other pairs (the same ones I was attempting to purchase) on that table. Upon returning to the register Claudia stated that the pants were on the wrong table and was going to charge us the $60 . Then to top things off, I grabbed a tie off of the tie rack which stated $30 yet when she rang this item up she told me the tie was $35 dollars. I advised her that the price stated $30, she once again did not believe me and was going back to check the price. At this point after my and my wife's integrity being questioned 2 times I decided not to purchase the items I had intended to. I have been a loyal customer for over 20 years and after the treatment I received I may think twice before spending my money with your company again.

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8:30 am EST

JC Penney boots-order dept

I went to order dept at store no. 0766, they ordered a pair of boots on nov. 30, 2015. They would call me when order came in, I never heard from them, on Dec 10, I called customer service and was told that I was credited a certain amt. to my account because the boots were no longer available. I am very angry, since these were to be a birthday present for someone. Why didn't I get a email or call from JCP about this cancellation, not good for JCP business!

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11:57 pm EST

JC Penney brian head manager

I worked at the jcpenney's in topeka, ks. Brian treats the workers terribly. I turned someone in for sexual harassment and he said it was retaliation because I didn't report it immediately. That is not retaliation! The way he runs things is poorly ran and he doesn't deserve to be the head manager. No wonder jcpenney's is falling apart. This one girl quit because he accused her of something she never did. I will be contacting the corporate.

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5:59 pm EST

JC Penney hunter douglas blinds

In 2008 we purchased Hunter Douglas Duette cell blinds for our back wall. Four large blinds with power lift. We had problems immediately that were reasonably taken care of. Recently one of the power lifts failed. We called the Reno store and were told they did not handle service any longer and were told to call the Salinas, California store, and they told us to call Hunter Douglas. Hunter Douglas said the local store should handle any service problems and would call to straighten things out. I just got a call from Salinas with the following info: Power lift system is out of warranty (so much for "lifetime warranty" - read the fine print folks. Power lift system is not the current one and we need a newer system and remote. Hunter Douglas price was a reasonable $195 for the lift and remote. But...Penney's wants $85 to handle the service and will add a 25% surcharge to what Hunter Douglas charges. Now we are up to $332.61! I would boycott Penney's but Hunter Douglas told me Custom Decorating is an independent business operating under the Penney's umbrella. Next time I will deal with a local business with better concern for customers.

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4:41 pm EST

JC Penney customer service / ada compliance

I was shopping in yuba city, ca jc penny on 11/30/2015 and while there I was followed by the store employees, treated as if I was stealing or discriminating against them, and singled out in such a disrespectful manner that customers in the store were looking at me like I was doing something wrong. I was going to try on clothes in the dressing room and out of all the customer I witnessed entering the dressing rooms and out of all the times of visiting that jc penny's never have I had an employee ask me to count the number of items I was holding or had to look for an employee to unlock the changing room doors. I complained to the supervisor and christina, the supervisor disregarded my complaint and feelings in a very loud manner that brought more attention to me. When I told her that i've never experienced situations like this here before she told me it was policy and that's the way they have to do it. I informed her I wanted the ada number and names of the employees. She walked to the salon area and engaged in further humiliating and discriminating against me by talking bad about me and disregarding my constitutional rights to life, liberty and happiness, free expression of religion, free speech and freedom from discrimination based on any of them.

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5:06 pm EST

JC Penney rude employee

On Thanksgiving Thursday, the employee at the men's register (Ross) in JCPenny of Eau Claire, WI. Was very rude to my family and I. I understand that there is a considerable rush during this season and that day but that does not allow him to be mocking and pushing my elderly mother when she was doing the best that she could. His sarcasm was unnecessary for his mediocre service. The rest of the staff were kind, patient, and understanding but he needs to go!

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9:56 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I was scheduled to work a night shift but I was having diarrhea and vomiting earlier in the morning, so I took some medicine expecting to feel a little better but nothing changed when I woke up. I was couple of minutes late to work, me thinking its best not to show up to work at all. I told them i wasn't feeling to well, my work and customer service was not...

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10:38 am EDT

JC Penney claimed a possible customer security breach

Jcpenney claimed a possible customer security breach - but keeps "at risk" customers in the dark! Jcpenney claimed a possible customer security breach in a legal filing - but chose to keep "at risk" customers in the dark over the suspected breach. Although jcpenney, many months later, dismissed their legal action against former employee and "whistle-blower" bob blatchford who appeared on nbc's "today show" discussing jcpenney's deceptive selling practices, their legal filings against blatchford, filed by jcpenney staff attorneys, expose a key component of penney's lawsuit against blatchford involved grave concerns over the protection of jcpenney customers' personal and financial information, nationwide. Blatchford, and hundreds, perhaps thousands of jcpenney employees, had, and current employees may still have, easy access to personal customer information, company-wide, across the country. Legitimate concern is understandable in-light of past security breaches at target, home depot, etc. , however, more than 18 months have passed since jcpenney filed their suit, and jcpenney has taken no action to reach out to their customers and "warn" them regarding their concerns over a possible breach of security regarding jcpenney customers' information, which according to penney's could include; customer phone numbers, addresses, availability times, and financial information such as credit card numbers, banking information, etc. To "protect" it's customers, jcpenney took legal action against blatchford, but, jcpenney failed to notify those very customers of a potential security breach of it's customers' personal and/or financial information by a former employee, who according to the jcpenney legal filings, has an "unbalanced vendetta against jcpenney and a love of media attention". One can only imagine how jcp's trusting customers will react, when they learn jcpenney claimed to have serious concerns regarding a security breach of jcpenney customers' personal and financial information - but failed repeatedly to notify jcpenney customers of the potential breach.

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9:51 am EDT

JC Penney beauty salon

I got a haircut and blow dry at JCPenney Beauty Salon, it was $32.00 which I thought was too much, but as I was paying with a Penney's card the woman said "it's asking if you want to add a tip". That really puts a person on the spot, you feel like you have to. I think this practice should be stopped, I have never been asked that anywhere else.

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1:24 pm EDT

JC Penney customer service

I was refused as soon as I got there in hopkinsville, ky.
I had a 12:00 appt for a cut and partial highlight. As soon as I walked up to the counter and told her I was there for my appt. (I made it exactly at 12:00) she said "oh no, I can't do your hair you didnt tell us you had long hair" I said nobody asked me if I had long hair and its getting cut anyway. She said she has a 12:30 appt and doesnt have enough time to do highlights on long hair and that it was my responsibility to tell them if my hair was long". I said how is your 12:30 appt more important than your 12:00 appt. She said now its 10 after 12 and that I have to reschedule. I said I cant due to my work hours and asked if I skip the cut and just get highlights and ahe said no. I was referred by my family friends, the meltons who told me they had great customer service. I will never use them or refer them. What a waste of time. 9.13.15

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8:44 pm EDT

JC Penney poor service, and poor quality

I went to JCPenney/Rockaway store, NJ on May 2015 to get my first progressive lenses. I was told that there were 3 types of lenses and I decided to get the one with high definition. The glasses came in about 2 weeks(before than expected).
When I picked up my glasses, I was told to try for 2 weeks, because I needed to get used to the transition between reading and distance. I understand that, but I realized that the reading area was very small and went back to the store to check if I had got the high definition lenses. I was told that I had paid for the high definition, but not the top one. It got me very frustrated because I had asked for the high definition and didn't know that the person would decide to change my decision and charge me for a less quality type of lenses. I was using my insurance and paid in full for the difference that the insurance wouldn't pay.
I asked about having the lenses upgraded to the HD and I was told that I couldn't use the insurance anymore, and I had to pay around US$180 more to have it upgraded. I decided to try some more with the ones I had, but it didn't work.
I went back to the store and asked to change it to bifocal (with the line). I just got my glasses back and again the reading area so small that my husband that also wears bifocal compared with his and said that there is something wrong with my lenses. Unfortunately, I can't return it and have my money back. One thing I know, JCPenney optical will never have me back for business.
Date purchased: 05/21/2015 Store:0497 Term: 611 Tran: 5572

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8:22 am EDT
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JC Penney incompetence poor quality product

This once awesome store has become nothing but a bunch of rubbish with incompetent employees. Just over a year ago I bought a queen size mattress set from the JC Penny store in Altamonte Springs, Florida. In less than a year the rubbish mattress set began to fall apart. After an insane number calls to customer service, they sent out a "Technician" to examine the mattress set, who determined that it was indeed a rubbish mattress set, I was assured he would send in his report that day and that I would hear from customer service shortly. And when I heard nothing, it was back to multiple calls to customer service, where finally, I had the option of having the set replaced with the same rubbish model or I could pick out a new mattress set at the store, pay full price for it up front and then be reimbursed for the cost of the original mattress set. I chose that option and paid around $1600 for the new set. When they delivered the new mattress set I was informed that they had no paper work to pick up the old mattress, so back on the phone to customer service yet again, it seems that the clown at the JC Penny store didn't bother to included the pick up - refund information when the order was made. This despite tell myself and my wife that she would absolutely take care of it. Now it remains to be seen if I will have to go to court to get my promised refund. A few things are sure, I will NEVER do business with JC Penny again, I just closed my credit account with them, I made sure to use a Visa card to purchase the new mattress set, and I would advise you and everyone to avoid JC Penny at all cost. This has become the worst retail store ever.
And the parade of incompetence that is JCPenny just continues! This morning, August 7th, 2015, I get a call from the delivery company wanting to schedule a pick up of the old mattress, that was picked up yesterday, for which I am supposed to get a refund. Considering just how incompetent and clearly clueless this company has become, it looks more and more like I will have to go to court to get my refund for the garbage mattress set. It would not surprise me in the least if the rocket scientist at JCPenny delivery trashed the old mattress.

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9:51 am EDT

JC Penney treatment of employees

I feel that the store where I work discriminates based on age. They will hire you if you are older, but you will not get many hours. They only like the 20 year olds and give them all the hours no matter how little they work. All management cares about is getting customers to open credit cards, that comes before everything, including sales. They must make a fortune when people use a penneys card. Employees are constantly harassed about getting credit. They have begun putting our names up on a board at the start of each month and when you get a credit app your name comes down so everyone can see who is getting them.
We are told we must be loyal to the company, even when you work for them for years and work hard but are always the one that doesn't get hours. They don't care how hard you work, they only care that you are 20 years old and get lots of credit. I worked hard for years until I realized it would never do me any good or get me hours, now I hide when it's time to work just like the 20 year olds do. Some customers are down right abusive and mean and hardly a day goes by that someone doesn't yell at me about something the coupon doesn't work on. I don't know why customers think that sales associates control what works on coupons or care if they get 20% off. No matter how abusive a customer gets we just have to smile and be polite to them and put up with it. Working in retail is really not worth it!

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Roger Rogers
, US
Jul 27, 2015 12:10 pm EDT

I am in Central PA- Selinsgrove. I can confirm much of what you posted. Your wording is better then mine.

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11:39 am EDT

JC Penney not the frames I ordered

I recently ordered two pairs of glasses from JC Penney Optical, my sunglasses and reading glasses. When I was selecting my frames, I even got the opinion of another customer in the store, as well as my hairdresser and a client she was working on at the time. The sales person, who was a very nice woman, also agreed that they were the ones that looked the best on me. I really like them also, so I was greatly anticipating picking them up. When I went to do so, however, and the employee handed them to me, I immediately told her, "These are not the frames I ordered." These frames are way too large to be attractive and enhance my face and my eyes; they look like men's frames, honestly. She assured me they were the right ones. I got them home, none of my family thought they looked good on me, and when I went out that night, not a single friend of mine did either. I know for a fact that these are not the frames I purchased; I am an artist, so the attention I pay to detail is not of small proportion. I paid three hundred dollars for glasses that were lovely, and wound up with these huge, ugly frames that I am literally ashamed to even be seen wearing. I don't know how to get this issue resolved, and would appreciate any help or advice that anyone could give me. Thank you sincerely, A. Sikorski

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10:45 am EDT

JC Penney rude stylist

Stylist Ann Jones arrived fourty minutes after her first client who waited for her. She proceeded to be rude with everyone clients and.co workers included. Short with customers and extremely obnoxious including a comment to me directly which she refused to repeat. All of the other stylists were fantastic, incredibly helpful and friendly. The overall experience was great unfortunately there was a disturbance in the environment caused by the unbelievable lack of interpersonal skills displayed by Ann Jones.

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maria1962
, US
May 05, 2016 2:25 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I had a problem with the hair department i got a weave they told me it would been under 200, i didn't mine paying that, but my hair was a mess, the weave show, no matter how i comb it this cost me 300 for a mess, i still cry of my hair n cost i told the manger she was rude and didn't care what i had to say and im stuck with a weave that everybody can see n i out of 300 $ i feel like crying, stay away from this hair salon they dont care about you, just the money

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merllant
, US
Aug 22, 2010 3:54 pm EDT
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complaint was sent in 2008 about inferior sofa, received nasty remarks. In 2010 had a financial problem sent half payment, but account is constantly adding late fees and outrageous interest rates. trying hard to pay off account, but it will take forever. I am on social security. but have never missed a payment. I pray that this company &bank will be turned over to fdic for illegal fees.

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merllant
, US
Aug 22, 2010 4:59 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I do not have overlimit fees. talk or read it correct. no more replys to ingnorance.

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4:42 am EDT

JC Penney haircut

I asked stylist if she knew how to cut natural hair and she said yes. I Showed her a picture of the simple cut I wanted. She said she could cut it that way. I had been growing my hair back since chemo and it had a lot of length to it. I expressed I wanted to keep the length on top and to shape and taper the sides. She cut my hair extremely short on the top of my head. I can't twist or curl it because there's not enough hair there to do anything. I went there looking like a woman and left looking like a man. I will never go there again.

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1skippy
Taylor, US
Mar 13, 2015 10:27 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

With that picture as evidence you cam to the wrong place for help. This is not Comedy Board!

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3:43 pm EST

JC Penney horrible service

I went to J C Penney on Dec. 9th looking for new curtain rods. I found 2 in the store and i needed 1 more. I checked at the check out and I asked would they know when more of the rods were coming in. They said NO we do not know when any shipments are coming in or do we know what is on the shipments that arrive. You will have to order the extra rod and you will be charged a shipping fee. So I did that on Dec. 9th. They said it should arrive at your home in 7 days. So I waited to no avail. After 2 weeks i go to the store and see they had the rod which I needed. Went to a clerk and I said can I cancel my order and could she check to see if the other order was shipped. She said i don't know how to do that go ask someone else. Well it was Xmas time and I couldn't get any help. So I figured I'll wait on the one that was suppose to be shipped. I received a notice that it was shipped on Jan. 15. and receive within 1 week. So now it's Feb. 10th I call to see where my order is and now they say the manufacturer canceled the order and asked if I want to place the order AGAIN!

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T. Mick
Round Rock, US
Jan 08, 2012 9:59 pm EST
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I pay my bills through bill pay, but was charged over $130. in interest last year because instead of showing the total amount due, they listed only the minimum amount due.

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Beverly D Rush
,
Aug 29, 2007 12:00 am EDT

I check for $105.00 was submitted to my bank on the 20th of August. I do not remember authorizing this transaction. I authorized a transaction for my Meijer account of which $24.00 was to be taken out of my account. This $105.00 transaction over drew my account.

Beware!

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1:14 pm EST

JC Penney About jewelry. Lots of it

Bought. a lot of jeweler from store had problems with about15 pieces of jewler.Either the neckles would breck or rubys ha ve falling out on two separat times on rings on one ring then earrings back post falls. of before even worn 3necklaces. broke and that is just one of the 3piece jewler .Then there is different watchs that eitaher said. tititenummt. And it turned bronze .Then another watch turned green on wrist .Then two others ones had water get into the glass even tryed to blow dry lightly n try to leave in sun for two days to see if that would help. But then the time. n date eould be off then we have the buy backs which one or two things i didn t want them to buy back .IZ just wanted thise fixed.So do you understand the wait. time on these pices. of jew

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10:10 pm EST
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JC Penney employment

I started my job at JC Penney exactly one week before Thanksgiving. Let me start out with this. They were VERY last minute in hiring me. I had put in my application in September. When I was interviewed, it was a group interview, and there was no second interview. I was hired the same day. I was given no formal training. Everything I learned I pretty much learned on my own, though my coworkers did help me out. When they decided to put me on computer courses, I learned nothing new. Third day in on the job, I happened to offend the scheduling manager over something VERY trivial (and I mean VERY trivial. Like, when I told people about it, they raised an eyebrow and shook their head). I do not lie about these things, lying profits no one, and there was someone else right beside me when the situation happened and even they felt bad for me. After that, she was always very short with me. I even apologized to her the next time I saw her. She told me she wasn't upset, but something tells me otherwise. I worked a total of 8 days there before they stopped scheduling me. This was my first job. I had no idea what to expect at all. My coworkers were fairly understanding, I was even becoming friends with one of them, and even my other managers didn't even seem to mind me.
While I can't say I was a great employee, I was clumsy at the cash register (once again, only worked there a total of 8 days, my last day was December 6th). In spite of that, I can say I tried my hardest to work beyond my circumstances. I tried my hardest. Whatever I did never seemed to be enough. The atmosphere in the store became suffocatingly materialistic, empty, and extremely unfulfillable to me. I started coming home extremely depressed, and I already struggle with depression without this. When the scheduling manager didn't schedule me in for the next two weeks, I decided to let it go. I knew that that person had decided to fire me without actually firing me. They didn't have the decency or the professionalism to actually let me go and tell me whether it was personal or work-related. I found out today that I was the only person they stopped scheduling in after Black Friday. They didn't do it with any other temps. In fact they're going to hire on one of the temps. One thing is for sure, I will never shop at a JC Penney, ever again, nor will I work for one again. Hopefully, it can still count as experience and I can find a job that will treat me better.

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,
Jun 03, 2008 8:00 am EDT

I recently tried to pay the balance of my JC Penney card at the local JC Penney store. In the past, I have waited on line and watched as customers were allowed to pay their balances with debit and credit cards. However, this clerk told me that I would not be allowed to pay with my debit card as it was against the store's policy. This is obviously a lie as I have seen other customers pay their bill this way numerous times before.

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Damongra
st. Louis, US
Jul 20, 2010 3:47 pm EDT

I bought a Serta mattress from jc penney's that has been verified to be sagging 1-5/8 inches in the middle but they won't replace it because it has a stain from where I had cut my leg. Does Penney's re-cycle old mattresses? Whey else would a stain matter when it comes to support?

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Ruth and Kevin
Orange, US
Dec 25, 2014 12:30 pm EST

I like how these employees mess up and think it is the company's fault. You even admit that you were sloppy on cash. You had no training ect. I am sure other people were in the same situation as you, only they do not whine and bad mouth their boss. Before you go get a another job you have a lot of growing up to do.

JKWilliams
JKWilliams
, US
Dec 24, 2014 7:35 pm EST

Clumsy at the cash register? Can't scan a price barcode? Do you realize that people (often with an 8th grade education) used to have to push buttons on a cash register, and get it right? And heaven forbid...make change! I'd be depressed too. And offending the scheduler, like 3 days into a job? Yikes! One wonders what the so-called "trivial" issue was there. I shudder to think.

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bacardiboi
plano, US
May 13, 2009 2:08 pm EDT

you are incorrect...

jcp store policy prevents you from paying your credit card bill with a debit or credit card.

SOME stores, at managers discretion will allow the cardholders to use their credit or debit card to purchase a GIFT CARD, (which IS an acceptable form of payment) and then utilize the gift card to pay their bill...

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7:03 pm EDT
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JC Penney customer service

Customer service representative Monica (in men department) didn't want to go to the back of the store and get a size Levi jeans that was on sale. We had to look for another representative to go in the back and get 1 or the 2 pair of Levi that the computer said JCPenny had in inventory. Why come to work If your not going TO WORK

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About JC Penney

Screenshot JC Penney
JC Penney is a long-standing American department store chain that offers a variety of products for consumers. Their range includes clothing for men, women, and children, encompassing everything from everyday wear to special occasion outfits. In addition to apparel, JC Penney provides a selection of shoes, accessories, and jewelry to complement various styles and preferences.

The company also caters to home improvement needs with a broad assortment of home goods. This includes bedding, bath items, window treatments, and kitchenware. Furniture and home decor are also available, allowing customers to find pieces for different rooms in their homes.

JC Penney's services extend to beauty products and salon services, with some locations featuring in-store Sephora shops, offering cosmetics, skincare, and fragrance options. Additionally, the company provides portrait photography services at select stores, which can be used for family photos, special occasions, or professional headshots.

The retailer has made efforts to adapt to the convenience of online shopping, with their website, jcpenney.com, offering the full range of products and services. Customers can shop online and choose between shipping to their home or picking up their purchases at a local store, if available.

JC Penney aims to serve a wide customer base with its diverse product lines and services, striving to be a one-stop-shop for family and home needs.
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- Summarize the main issue you have with JC Penney in the 'Complaint Title' section.

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- Provide detailed information about your experience with JC Penney. Include key areas of concern, relevant transaction details, steps taken to resolve the issue, the company's response, personal impact, and nature of the problem.

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Overview of JC Penney complaint handling

JC Penney reviews first appeared on Complaints Board on Sep 1, 2006. The latest review No Reason To Shop Instore was posted on May 20, 2024. The latest complaint Mattress warranty replacement was resolved on Dec 06, 2021. JC Penney has an average consumer rating of 1 stars from 8290 reviews. JC Penney has resolved 145 complaints.
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  1. JC Penney Contacts

  2. JC Penney phone numbers
    +1 (800) 322-1189
    +1 (800) 322-1189
    Click up if you have successfully reached JC Penney by calling +1 (800) 322-1189 phone number 0 0 users reported that they have successfully reached JC Penney by calling +1 (800) 322-1189 phone number Click down if you have unsuccessfully reached JC Penney by calling +1 (800) 322-1189 phone number 0 0 users reported that they have UNsuccessfully reached JC Penney by calling +1 (800) 322-1189 phone number
    Customer Service
  3. JC Penney emails
  4. JC Penney address
    6501 Legacy Dr., Plano, Connecticut, 75024-3612, United States
  5. JC Penney social media
  6. Stan
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    Jun 13, 2024
JC Penney Category
JC Penney is ranked 3 among 65 companies in the Department Stores category

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