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JC Penney
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4.4 12 Reviews 1385 Complaints
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JC Penney Complaints 1385

12:00 am EDT

JC Penney credit dispute

I just got my JCPenney Cardabout a month a go and I have a balance of about $40 I just happened to check my credit report and had stated on the ( credit report) ex. $40 bal and $40 Limit even thought my limit is $500 this mistake on the credit report has brought my credit score down, please keep in mind my JCPenney Card statement does not say that Just my credit Report.

Concerned Customer

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12:00 am EDT

JC Penney ex husband credit showing on my report!

I am forwarding you two letters sent in regards to JCP adding my name to a credit card opened by my ex husband. I am trying to get my name off an account that is not mine. Even though the divorce papers prove we were not married when he opened the account they are still keeping my name on the credit report.

Susan F. Johnson
47245 215th Ave
Pelican Rapids, MN 56572

March 6, 2007

Credit Bureau Dispute
PO Box 981402
El Paso, TX [protected]

RE: Credit Dispute Account #[protected] JC Penney

To whom it may concern.

I recently sent you a copy of a divorce decree between Susan Johnson and Robert P Johnson. This was sent to prove that my ex and I were divorced by the time he opened the account and my name never should have been put onto the account. According to Gloria at JC Penney credit department all the information I sent you was to go to:

PO Box 981426
El Paso, TX 79998
Att: Recovery Dept.

Because they gave me the wrong address to send my dispute to my loan with the State of Minnesota will be greatly delayed. I am writing to ask you to please forward all of my correspondence to you to the address listed above. My original copy of the divorce decree was forwarded to Allan Cowles at the United States Department of Agriculture, so I do not have an extra copy to send out.

Would someone from your department please contact me to tell me that you got my letter and if you will be able to fulfill my request?

Any help you can give me in this matter will be greatly appreciated.


cc. JC Penney Credit dept. and United States Department of Agriculture
Susan F. Johnson
47245 215th Ave
Pelican Rapids, MN 56572

March 6, 2007

PO Box 981426
El Paso, TX 79998
Att: Recovery Dept.
RE: Credit Dispute Account #[protected] JC Penney

To whom it may concern.

Please find enclosed a copy of a letter I sent to Credit Bureau Dispute requesting they forward all paper work sent to them by mistake per advise from JC Penney as of January 17,2007. I would like to get this matter resolved as quickly as possible as I am under a deadline for a loan application with the State of Minnesota.

On October 1993, Robert Price Johnson opened a JC Penney credit card number [protected]. (this is not my account) My name was also included on the account, however Robert and I were divorced several years earlier so I should have never been put onto the account. The divorce papers that the Credit Bureau Dispute has should be forwarded to you very soon to show proof of divorce.

As you are aware of , in 1993 JC Penney would have never opened an account for a single or divorced woman without a man present and proof of ID, however it would have been very easy for Robert to put me on the account as a second card holder without me being present. I would like to think he would not do such a thing, however it is not entirely out of the question.

If you would like to collect from Robert, he lives at:

Robert and Gwen Johnson
503 5th Street SE
Barnesville, MN 56514
phone #[protected]

Robert works at : Minnesota State
Community and Technical College
1900 28th Ave S
Moorhead, MN 56560
Graphic Design Technology - AAS
phone toll free [protected]
his direct line is [protected]
fax [protected]

Because our divorce was not amicable, I would be unable to contact him or get any assistance from him myself, however he may cooperate with you and be willing to send you his dept payment just to clear up his credit report.

I need this dept taken off my report right away. I need to put a new well on my property but can not afford to take out a high interest loan. The State of Minnesota will give me a low interest loan over a 30 year period but will not do it until this $32.00 balance is taken off my report. I need clean water right away...Please help me!


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BESSIE F. Johnson
May 20, 2008 2:04 pm EDT

May 20, 2008

RE: Credit Dispute Acct. #192502xxxxx

Bessie F. Johnson
1371 old hickory
memphis, Tn.38116

I"m trying to get my name off an account thats not mines . According to Equaxfax there record shows a charge off on july 2002 of $133.00 per acct.192502xxxxx. I have never applied for a J.C. Penny acct. I"m waiting the approval of a home loan, and would greatly appreciate if this negative information would be remove from my credit report ASAP.


Bessie F. Johnson

brenda antone akers
Sep 20, 2007 6:18 pm EDT

your address fr jcpenny showed up on my credit report i never been to jcpenny my number is [protected]

Loraine Rigazio
Mar 31, 2007 8:47 am EDT

Per my letter dated 3/26/07 called to the attention of your Justine Taylor.

Have you rec'd. my letter with att. power of attorney?

Lacey Nichole Gonzalez
Mar 28, 2007 1:28 pm EDT

To whom it may concern:

I was recently at a car dealer ship hoping to buy a new car when the salesman left to look up my credit. When the man returned he stated that the papers said I was deceased. After looking into this I called my 3 credit bureaus. TransUnion, Experian, Equifax. All 3 bureaus stated that my error of being deceased was because of an account held by GEMB/JCP.

After looking more into my problem I found on MY credit report that it stated I had opened an account on 04/25/1987, I was born on 07/01/1985. This means at the age of 2 I opened this account. Now this person has passed away and now I'm stuck with having this problem.

I need this error fixed as soon as possible. On 03/06/2007 I paid off my entire bill to JcPenney. If needed my number is [protected]. Thank you for your time.

Lacey Gonzalez
1306 Leola Ave
Lakeland, FL 33810

12:00 am EST
The complaint has been investigated and resolved to the customer’s satisfaction.

JC Penney money sent by the mistake!

In June of 04, I click on JCPenney and sent them $50.00 through my online banking. I didn't owe them anything I just sent them money by mistake. I called them and told them what I had done and they issued me a check for the amount.

In May of 05 I began receiving a bill from a collection agency, I called and they were to investigate it, but never heard anything else from them. A month or 2 later another was sending me a bill. I called and had a shouting match with the collection agency Nationwide representative. I called JCPenney again.

They told me that I owed them $50.00 and the rest was late fee's and finance charges. I explained what I had done in 05 and did get a refund check, the rep told me they were not suppose to send a check to me. Well is that my fault?

They removed the fees and charges, and begin billing me again. I called and spoke to one of the supervisors, she told me that they never received the check and that my bank probably canceled it since I didn't owe. I contacted the bank and got the statement showing where indeed I did send it and NO they would not cancel an electronic payment. This was an online conversation and I sent that and the statement to them. They sent me bills with new finance charges and late fees.

I called again and this time they told me that they issued me 2 checks for that refund. After becoming irate with them I asked for an investigation and to send me the copies of the checks showing my signature on them. I received a copy of one check. I called back, the supervisor this time told me that they sent 2 check copies and didn't I get the 2nd one. I told her no, sure didn't, got 1.

Again I told her to send me proof, copies of the 2 checks. I got the same copy of one check and still getting charged late fees and finance charges. I've sent my 2nd letter to them and have called this company 7 times.

They are calling my house and just sent me a brand new credit card. lol
They say I signed up with their master card and they sent me the 2nd check.
This is the most ridiculous company and the supervisors, representatives are about as dense as a bird. I am fed up with this.

They have no right to put a charge on my card when in the first place it wasn't a purchase, it was a mistake and if they sent me 2 checks it's their mistake. I told them when they prove that I received 2 checks I will gladly pay them the $50.00. I have filed a complaint with the FTC and whoever else I can complain about these thieves to.

It's mind boggling how corporations think they can just rip you off like this.

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12:00 am EDT

JC Penney answer the questoins and get spam!

A few weeks ago I got an email from JC Penny asking that I answer several questions and that if I answered all of the questions I would receive a $500 JC Penny card. There were many many questions, some I could not answer because it was a company wanting me to buy one of two products which I did not want to do. At that point I stopped answering and left the site. These were all sites from schools and businesses. Immediately, the same day I started getting about 50 SPAM messages from all these businesses every day. Fortunately I have a SPAM filter with McAfee but a few get through everyday. I am even getting mail from schools wanting me to register. I think this is a very underhanded thing for JC Penny to have done to their card holders.

Thank you,

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Emerald Isle, US
Jun 27, 2009 7:48 am EDT

Ever hear the saying if its too good to be real it usually is! DUH

Jul 05, 2008 1:26 am EDT

### u all usa

Irma Cernica
Apr 06, 2007 11:31 pm EDT

Actually, Joan

The email that you are talking about has nothing to do with jcpenny. As a matter of fact JCPenny has never ever gave out gift cards to customers for filling out a survey online. It was just another one of those spam messages that are designed to trapt you into buying certain things and give out your information. Don't ever fall for those kind of emails regardless of the name of the company.

12:00 am EDT
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J.C. Penney {Brea Mall Store) Interior Decorating Dept. My complaint is that we have been waiting 5 months to have Shutters installed. Since the beginning when we submitted our order the decorator told us she would sent out to have our shutters re-measured by the shutter company. They came out and re-measured. The decorator told us she would get back to u...

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About JC Penney

Screenshot JC Penney
JC Penney is a long-standing American department store chain that offers a variety of products for consumers. Their range includes clothing for men, women, and children, encompassing everything from everyday wear to special occasion outfits. In addition to apparel, JC Penney provides a selection of shoes, accessories, and jewelry to complement various styles and preferences.

The company also caters to home improvement needs with a broad assortment of home goods. This includes bedding, bath items, window treatments, and kitchenware. Furniture and home decor are also available, allowing customers to find pieces for different rooms in their homes.

JC Penney's services extend to beauty products and salon services, with some locations featuring in-store Sephora shops, offering cosmetics, skincare, and fragrance options. Additionally, the company provides portrait photography services at select stores, which can be used for family photos, special occasions, or professional headshots.

The retailer has made efforts to adapt to the convenience of online shopping, with their website,, offering the full range of products and services. Customers can shop online and choose between shipping to their home or picking up their purchases at a local store, if available.

JC Penney aims to serve a wide customer base with its diverse product lines and services, striving to be a one-stop-shop for family and home needs.
How to file a complaint about JC Penney?

Here is a comprehensive guide on how to file a complaint against JC Penney on

1. Log in or create an account:
- Start by logging into your account. If you don't have one, create a new account on the website.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with JC Penney in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with JC Penney. Include key areas of concern, relevant transaction details, steps taken to resolve the issue, the company's response, personal impact, and nature of the problem.

5. Attaching supporting documents:
- Attach any additional supporting documents that can help validate your complaint. Avoid including sensitive personal data in these documents.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it to ensure all necessary details are included.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button on the website.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on to stay informed about the progress.

Ensure you follow these steps carefully to effectively file a complaint against JC Penney on

Overview of JC Penney complaint handling

JC Penney reviews first appeared on Complaints Board on Sep 1, 2006. The latest review No Reason To Shop Instore was posted on May 20, 2024. The latest complaint Mattress warranty replacement was resolved on Dec 06, 2021. JC Penney has an average consumer rating of 1 stars from 8290 reviews. JC Penney has resolved 145 complaints.
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  1. JC Penney Contacts

  2. JC Penney phone numbers
    +1 (800) 322-1189
    +1 (800) 322-1189
    Click up if you have successfully reached JC Penney by calling +1 (800) 322-1189 phone number 0 0 users reported that they have successfully reached JC Penney by calling +1 (800) 322-1189 phone number Click down if you have unsuccessfully reached JC Penney by calling +1 (800) 322-1189 phone number 0 0 users reported that they have UNsuccessfully reached JC Penney by calling +1 (800) 322-1189 phone number
    Customer Service
  3. JC Penney emails
  4. JC Penney address
    6501 Legacy Dr., Plano, Connecticut, 75024-3612, United States
  5. JC Penney social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
JC Penney Category
JC Penney is ranked 3 among 65 companies in the Department Stores category

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