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JCPenney Customer Care Service

JC Penney Company, Inc.

6501 Legacy Dr
United States - 75024-3612

Customer Support Phone Numbers

+1 800 322 1189 6 8

JCPenney Complaints & Reviews

JCPenney / Customer service Pembroke Lakes Mall.

JP1212 on May 26, 2017
The worst customer service experience. I placed an order online and needed to change the pick up person. I have to call internationally and THREE times while I was in mid sentence two girls hung up on me. It was the customer service # for the Pembroke lakes Mall all (954) 433-2445 option...

JCPenney / store at volusia county, mall fl.

seesided on May 22, 2017
I have to say I've shopped at penney's my whole life and really never had any complaints, but after my trip yesterday at volusia county mall, Fl. I was so disgusted with the fitting rooms that were so nasty, clothes laying in every room. The liner from womens bathing suit bottoms were...

JCPenney / order never received

Elizabeth Flocker-Aming on May 22, 2017
I ordered three pairs of NIKE socks over 10 weeks ago online with the option to ship to store. The item is still in "checking inventory" status. I called 4 times to JC Penney online and the story kept changing. Now they are telling me that I have to go personally to my nearest store and...

JCPenney / customer service

Trayldez on May 21, 2017
Saturday May 20, 2017 my son Domenic and his wife Amie were shopping in the Willow Grove store with his mother in law Linda and his beautiful baby girl. Amie and Linda were looking at clothing (Shirts) with my grand daughter when two store associates standing near them began to apparently...

JCPenney / gold toe cushion low cut socks 6 pack

June Foster on May 19, 2017
For many years I have purchased these socks and with each year the quality has deteriorated. This year is the worst and I cannot wear them as they are so skimpy that they slip inside my shoe. I have used two of the 6-pack and I would simply like to return the rest and get some sort of...

JCPenney / credit services and product return

Steve Settle on May 18, 2017
In January I opened a JCP credit card to save my mother the extra 15% . We bought several items including 2 bras. She tried them on at home and we returned them the next day. As it was a brand new account and I did not have a physical card the clerk had to use my SS card. It took her...

JCPenney / the beauty salone

Samwrites1 on May 17, 2017
I am a frequent customer at your salon in Pearland, TX at the Crossings and actually a return customer from many years ago. Since returning to the JCP salon, I have noticed that your wifi in the salon does not work properly. Women are in the salon for hours each visit having their hair...

JCPenney / customer service representative at call center

L.Contreras on May 16, 2017
I called on 5-16-17 needing help with resetting pass word to log in to my acc. I normally do all my transactions on line. But had locked myself from acc. E mail said to call customer service. I did and waited 18 min before someone answered. By then I was frustrated, as soon as I started to...

JCPenny / nike shoes

Cynthia Reyes on May 15, 2017
I visited the Saginaw Fashion Square mall and experienced the most horrendous customer service assistance please understand I am a freqyentvshoooer and an a Gild member shopper. The Kids Shoe Suoervisor was extremely incorrigible and unprofessional. My shopping at JCPenny will once again...

JCPenney / hamilton beach panini maker

Ocnarf on May 15, 2017
Bought Hamilto Beach item #25460 grill, tried to get a price match because Walmart has the same item for $24.94 jcp price is $33.75. Was on the phone for 47 minutes and didnt get anyone. Terrible and then i called back and the recording said the wait time is 27 minutes! Realy! Never...

JCPenney / Customer service

MadMom812 on May 14, 2017
Placed an in app purchase today on Mother's Day and went to change address for check out and app said my order had been placed. I tried calling to cancel it immediately and was on hold for over a 1/2 hour. Had to pick son up from work and hang up. Tried calling back several more time...

JC Penney / customer service

Myh on May 14, 2017
Sun 4/16/2017: Ordered 5 items (2 pair of shoes and 3 jeans) for $88.61 Tues 4/25/2017: Called 800-322-1189 to check on the order, JC cust rep told me that the shoes were in but the jeans were not. They should be at the store tomorrow, Wed 4/26/2017 Thur 4/27/2017: Came to JC Penney to pick...

JCPenney / the time it is taking for my refund.

gibbi298 on May 13, 2017
I ordered a dress on 4/28. I sent it back because of poor stitching on the left side. You received it by UPS on 5/2. I called on 5/3 about my refund and was told 3-5 business days. I called again on 5/9 and they told me no refund was initiated. Are you kidding me! I spoke to a supervisor...

JCPenney / not answering telephone

boo hoo hoo on May 11, 2017
I have bee trying to call all morning since 10:00 until as I'm writing this. I have called as many as 15 times hitting every dept on the menu and no one has answered. They can't be that busy. Why do they not offered 0 to speak with management? With the economy the way it is every un...

JCPenney / Customer Service

CourtneyRoberson on May 10, 2017
Hello, I have recently visited Jcpenny located at 200 Market Street Flowood MS 39232. Teresa Brim exhibited horrible customer service skills. She was very rude and her nonverbals were also. She often spoke with a raised tone of voice and provided me with false information on May 10, 2017...

JCPenney / check out

carl tillery on May 8, 2017
I was at one of your stores in andalusia, alabama. Around 5:30 cst on 05-07-2017. First of all my wife and family have purchase thousand of dollars in products frome this store. I went to the check out counter. There was two cashier on duty. I waited in line to check out. When she cash out...

JCPenney / jcpenney phone customer service

Susan Malin on May 7, 2017
jcpenney.com has been having numerous glitches, and I have been unable to place an online order as I have done so many times in the past. So I called customer service to place my order over the phone. After waiting approximately 1/2 hour, a representative finally came to the phone. She wa...

JCPenney / Exchange policy

Patricia Hanecak on May 5, 2017
My daughter Corinne Bonneville order a pair of Clarke sandal (FC149-6115Q) as a gift on line invoice number number C127-50763 and had them delivered to me at my home 4002 W. Glades Dr in Myrtle Beach, Sc. She bought a size 6 and I needed a size 7. I went to JCP at the Coast Grand Mall and...

JCPenney / Jewelry associate

Cne6511 on May 5, 2017
There is one woman in the jewelry department who is very difficult to work with! Everyone else there is helpful and friendly, but this one woman is not helpful at all and extremely rude! Every time I go I try to take the appropriate paperwork, but on a couple occasions I have the wrong one...

JCPenney / I am complaining about my hair...

corene gutierrez on May 4, 2017
I got my hair done at the jcp salon Midland Texas. it was a horrible experience. I've never got my hair done in a salon or ever but I thought it was gonna be good and everything was gonna go good. First they claimed they put in my discount (but they really didn't). She lied and said it wa...

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