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JCPenney Customer Care Service

J C Penney Company, Inc.

6501 Legacy Dr
United States - 75024-3612

Customer Support Phone Numbers


JCPenney Complaints & Reviews

JCPenney / humiliation

wow1222 on Feb 18, 2017
i work at the jcpennys in Amarillo and today 2/18/2017 a manager named haley was just picking on another girl i work with. first she came up to kids where we work and we are all standing there and she looks and charmonta and said why are y'all just standing there not recovering and...

JCPenney / Large appliances, washer and dryer set

Michele Williams-Massey on Feb 15, 2017
Original order number 2016-2485-4010-8779 The washer and dryer were ordered on Sept 4th. Please refer to the order number noted above. My daughter has been working on obtaining the stacking kit since shortly after delivery when she realized her laundry room doors would not open properly...

JCPenney / Jewelry

Kay xoxo on Feb 13, 2017
I got a sapphire ring from my parents for Christmas a few years ago. The ring was $30 and my mom got the LIFETIME warranty for $30 also. The stone fell out & the warranty says it covers stone replacement and now they are saying the stone replacement costs more then the ring so they won't...

JCPenney / Product and refund not received

Laura Marino Brickley on Feb 13, 2017
I ordered some PJ's on sale on 1/22/17. My credit card was immediately charged. And that was the last thing that happened. No order, no one answering the phone. Called the 800#, they connected me with the store. I finally drove to the store to pick up my order "I'm sorry, we are completely...

JCPenney / Biggest mistake I've ever made!

MadameBoo9920 on Feb 13, 2017
My order is still missing and I don't have access to their site! After two months of waiting I asked JCPenney to cancel my order and they said that was impossible because my order was shipped. They said that after I receive it I can send it back for a refund and that was the only thing...

JCPenney / Furniture

Mnl2229 on Feb 7, 2017
On the evening of 1/15/17 @ 9:30pm est I submitted an online order for a mattress & box spring for my daughter. Immediately after I submitted the order I realized I the mattress size was wrong. I called back and was on hold for 15 minutes. When I spoke to someone they told me the order had...

JCPenney / Modern bride rings

MichelleJameson on Feb 1, 2017
Purchased my wedding ring with the warranty. My ring has rose gold accents. I have had to refinish it several times and last week I had it done again. I put it on at the store and an hour later, all the rose gold color had come off again. This is very frustrating. My ring always look...

JCPenney / Hair color/dye

Jessica Monts on Jan 27, 2017
Hello, My name is Jessica Monts. I frequently patronize your salon services throughout SW Georgia and think the products used and customer service are awesome! The price of services are on the higher end but I don't mind as much. However today, I went to the Salon in Centerville, GA for a...

JCPenney / Service

Donna Hering on Jan 25, 2017
Frederick MD JCPenny at Francis Scott Key Mall, 25 Jan 2017, lunch time. I returned at item that was mailed to me in error. The customer service person taking returns was rude and abrasive to every single customer. I couldn't believe no managers noticed. Other employees were fine but I...

JC Penney / Rude, bully, dike, employee

Kelley Calzada on Jan 24, 2017
I was shopping dec. 2016 first express for kids $800 in cc then JCP to finish up another $500 as you can imagine I could not carry all bags so I had cousin and neice help me. All sudden getting ready to exit a Dike lady attacked me and my bags which I had several and said the girl that wa...

JCPenney / Top load washer

Caryl Robinson on Jan 23, 2017
I don't think that I've been so upset with Penny's ever. We went to JC Penney's on 01/11/2017 to buy a washer. The first one we picked out said it didn't come in white and on the floor there was a white one there. So then we picked out a LG top load washer and went to pay and they would not...

JCPenney / Appliances

Pbergin on Jan 19, 2017
If you are going to start selling appliances, then commit to it. First, your store in Sanford Florida does not have someone in the appliance department to answer the phone. I spent 2 days trying to reach someone at the store. Once at the store (1/17/2017) I was told representatives are...

JCPenney / Website problem and customer service

a. leary on Jan 19, 2017
I was missing my order when i tried to view it on the web site. I call 800-322-1189 and spoke to a representative on 1/13. She tried to help me locate my order which she could not locate in the same window I was viewing on my account, so she emailed me the order. We then tried to locate my...

JC Penney / Local store

Becky_Brasher on Jan 19, 2017
I have an almost 13 year old daughter in a wheelchair. In August, I took her and 2 of my other daughters shopping for clothes. The racks were so close together that I couldn't fit her wheelchair into the majority of the store. I couldn't get her close enough to clothes for her to look at...

JCPenney / 7974089 olivia leather roll arm sofa

Snowy46 on Jan 17, 2017
I tried to purchase online, three (3) of these sofas at 7:30 AM on 1/17/2017. The sale price shown on your website was $1180.00. When I added the 3 sofas to my bag it showed a price of $2360.00. I used the 40% off (Shop44) and I received the discount but I did not receive the sale price...

JCPenney / Order

jaya naidu on Jan 17, 2017
I placed an order on 01/05/17. The shipment was late. One of the items was missing which was a pillow. I never received it. Agent over the phone was willing to credit so when I questioned him, he did but sent me a check for the amount instead of crediting me on my paypal or giving me a...

Jcpenny's / Cleanliness/maintenance/organization of bathroom & store

Anne Gob on Jan 15, 2017
Hello! I was @ your Green Acres mall valley stream long island location...store very unorganized, cluttered & once again bathroom dirty &needs renovation & maintenance... For 26yrs I've been living in the neighborhood. Since my mom loves shopping @ JC penny's & I always accompany her Ive...

JCPenney / Burnt hair

padcolm on Jan 13, 2017
On 01072017 I had a hair appointment at the JC Penney Salon with an associate named Natalia. (store 0671). I had brought in a picture of the style I had wanted and instructed her I wanted a wave in my hair and a dye. She proceeded to do the perm, which was left in for 30 minutes. She never...

JCPenney / Customer service

Floresita Marina on Jan 13, 2017
I needed to go make a payment, I had a couple questions about the warranty I had gotten on my watch. They paged her to come help me and the first thing she said was, "you know you can go to another register if you need to do a payment." I know I could of went to another register, but I had...

JC Penney Optical / $390.00 in value groupon

Gianni2007 on Jan 13, 2017
These glasses were absolute garbage. Supposed to be Progressive lenses but I never could see well out of them. No way was this almost $400 worth of prescription glasses. They made me pay $10.00 on top of the Groupon and I think $10 pretty much covered the value of the glasses. I had them...

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