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JCPenney Customer Care Service

JC Penney Company, Inc.

6501 Legacy Dr
United States - 75024-3612

Customer Support Phone Numbers

+1 800 322 1189 13 14

JCPenney Complaints & Reviews

JCPenney / JCPenney Gift Registry

Erin Campbell on Jul 24, 2017
I have had multiple family members and friends contacting me today asking why my JCPenney Registry is not working. When I try to log into my account to view my registry, my screen either freezes or shows 0 items in my registry. My wedding is in 5 days on July 29th and this is very...

JCPenney / mattress purchased, never delivered, but charged on credit card

Joseph Nonnast on Jul 24, 2017
The mattress was purchased on 7/1/2017 at the JCPenney store in Colorado Springs, CO. Order number: 086311872509. Customer: Linda Nonnast. We have the receipt. The mattress was never delivered and apparently cancelled by someone, but appeared on Linda's JC Penney charge card. Linda ha...

JCPenney / Customer Service in diamond department at the rockaway store nj

Merium 405 on Jul 24, 2017
I was shopping for the diamond jewelry on Sunday afternoon. A lovely lady named Mary Ellen was helping us. There was another employee there named Steven. He was watching our every move to a point where it made us very uncomfortable. My family and I were talking to each other in our native...

JCPenney / photo

Alishia Gordon on Jul 24, 2017
I scheduled my daughter to have pictures taken a week in advanced at the Stone Crest Mall location. When I arrived at the picture place the rep said that I had to come back or reschedule because the cameras were dead. so I decided to come back at the next available time which was several...

JCPenney / Online ordering and customer care

Nishia Jackson on Jul 24, 2017
Ugh!! I'm going to urge everyone to never order from JC Penny!! I was using the app as I had done many times before (It now has a new update) and I placed an order by accident with the wrong address and without my 30% discount. I immediately called customer care to cancel waited 30 min...

JCPenney / Rachal Nadine Morse

Maria8890 on Jul 23, 2017
Rachal Morse is a manager in the salon in Bakersfield, Ca, she has been having an affair with another employee who is married and got him to leave his wife and kids. They were secretly seeing each other behind the wife's back and lieing saying they were friends... he is currently living...

JC Penney / Ladies sandals

Ayesha S on Jul 23, 2017
I bought sandals from the JC Penney store at Stoneridge Mall, Pleasanton, CA. I wore the sandals twice and the brooch on one of the sandals almost came off. I took it back to the store. I also had the receipt. The lady at the register, (her name is Swarna) was so rude. She refused to take...

JCPenney / Salon

CaitlinC on Jul 23, 2017
Despite how expensive the salon is in comparison to others in my area, I've remained loyal to this salon because I like my stylists. However, the customer service at the front desk has continued to worsen. Today I called the salon and the girl who answered did not state her name and...

JCPenney / Jeans purchased

@juan on Jul 23, 2017
I purchased a jean at the clearance rack and when I got home i realized that the jeans price tag was difference than the price was in the tag. I called customer service and they told me that in can visit any JCP Store and the price can be adjusted which i did visit the store while i was at...

JCPenney / Jcp return

Harsh18 on Jul 22, 2017
I bought air mattress from jcpenney last today I returned bcoz of quality was not good while purchasing I used $50 from my rewards today when I returned they didn't gave me my rewards back though they said you loose $50 from this purchase before returning I asked the manager she said they...

JCPenney / Salon

Tina Weaver Johnson on Jul 22, 2017
I went to the ross park salon 2 months ago the manager had to show the stylist (Tila) how to do my cut. The manager sid most of the cut and i loved most of it. Today i returned with the same picture and that manager was not there so becca did my hair which took over a hour and my hair i...

JCPenney / Shoes

Vennious on Jul 22, 2017
I've been trying to get the shoe that they have on sale from like 3 different JC Penney's I can't get any help I tried to call St Petersburg has the shoe that I needed it was sjb Nora and black size nine shoe the number was 106 - 6531- 0034 I live in Winter Haven and I was at the Davenport...

JCPenney / Salon

JurateJ on Jul 21, 2017
If you do not want to DAMAGE YOUR hair do not use JcPenney salon service . Over bleach my hear did not touch up the roots the right way, REFUSE to do hair cut !!! On short hair took 3 hours just to do highlights . Was trying to reach corporate office, but they DO NOT CARE was hang up so...

JCPenney / Catalogue customer service

Diana Steinbring on Jul 21, 2017
Tried for two days..staying on phone several times..up to 45 min. My coupon was not applied to my catalogue order. Could not get to a real person. So order is being shipped without discount. I'm very unhappy. Been customer for 40 yrs. Now will have to drive 30 min to return order when it...

JCPenney / Picture of product misleading

TammyTowler on Jul 21, 2017
On 06/27/17, we ordered a Sealy Essentials Ivory Treasure mattress and box springs. When the ordered we were very disappointed to find out the mattress in much thinner that what is shown in the picture on the website. In the picture the mattress and box springs appear to be the same...

JCPenney / Merchandise Returns

Mslyn on Jul 21, 2017
I tried to send this complaint directly to JCP's online customer service but their email messaging service has been down for two days. I have shopped at JCP for 40+ years and my mother shopped JCP too. I buy A LOT and spend A LOT online and sometimes even buy the same clothing item in two...

JCPenney / Return with receipt

Sam Jordan on Jul 20, 2017
I purchased 4 items yesterday when store was closing and nothing fits. My return was declined the next day. I thought it was only if you do not have a receipt. What can I do this is wasted money? How long must I now wait to return them? This is a complaint: JCP Started a new policy about...

JCPenney / salon

Rajambal on Jul 19, 2017
Booked a manicure and pedicure appointment on 07/18/17 at 6.45 pm. First they did not have proper facilities to do the pedicure. 2 Did not have the right tools to do the job, so they did not do a complete pedicure (Did not scrub or remove dry skin etc) 3. Washed my feet in the same water...

JCPenney / mattress purchase and delivery

Mrs. Hmb on Jul 19, 2017
I am a JCP customer who resides in VA. I placed a phone order for mattresses for 90 yr. old mother in NC. The order was made from the 4th of July sale booklet. The order was made late June. The sale was on a Queen Set but I specified that my mom needs a Full set and 1 top mattress. I...

JCPenney / jcpenney structure

shishy on Jul 19, 2017
July 18, 2017 I am a customer who frequents the West County Mall JCPenney store in Des Peres, MO. I became upset in finding out that a few of the associates that were employed there either were let go or left. I found it odd that knowing these few employees from their great customer service...

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