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JC Penney

JC Penney review: Online order cancelled by JcPenney and money not returned to account

L
Author of the review
4:37 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
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I placed an order on March 15, 2025 at 12:29 pm, the amount of my purchase was $3,008.86. I received an email thanking me for placing my order and the funds were taken out of my account. Then on the same day at 7:52 i received an email that told me that my order has not been processed and not to worry that my card has not been charged. However, it is now March 19, 2025 and my funds have not been returned to my account and when I call [protected] I am told that there is no order and that JCPenney does not have my funds. I spoke with my bank and they confirmed that JcPenney did in fact pull the funds. I need help please!

Claimed loss: $3,008.86

Desired outcome: I want my money back in my account since JCPenned cancelled my order.

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  1. JC Penney Contacts

  2. JC Penney phone numbers
    +1 (800) 322-1189
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    Customer Service
  3. JC Penney emails
  4. JC Penney address
    6501 Legacy Dr., Plano, Connecticut, 75024-3612, United States
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  6. Stan
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    Oct 29, 2025
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JC Penney Category
JC Penney is ranked 3 among 67 companies in the Department Stores category
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