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JC Penney Customer Service Phone, Email, Contacts

JC Penney
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4.4 12 Reviews 1385 Complaints
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JC Penney Complaints 1385

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2:51 pm EST
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JC Penney Stafford men's underwear

These underwear have poor quality in manufacturing. Waist band on one pair unraveled after 1st wash. Second pair after 3 months. Third pair shows signs of unraveling. These are not cheap and even though my husband likes how they fit, I'm not sure we will buy any more. Maybe you should disclose this product has quality issues if you continue to market these over priced underwear in your stores.

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6:09 pm EST
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I purchased custom drapes for 28' wall costing $3, 465.57.. The sales woman told me the traverse rods were strong enough for that span. They were not. They broke. They will not replace or repair these rods. I am a 77 year old woman retired and on a fixed income. My husband is 85 and has ALZSHIMER'S. He needs these drapes to close to keep him calm. Can someone help me solve this unfair treatment from JC pPenney?

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4:42 pm EST
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JC Penney Chair Delivery

I ordered a rocking chair on 10/28/21 with a promise to call by 12/15/21 for delivery. I heard nothing after a month and a half of waiting. Called JCPenny and was put on hold for 20 min straight after explaining how disappointed I was with the lack of outreach from the organization on the delay. Was advised the manufacturer had delays and promised it would be delivered sometime after January 2022. Expressed my concern over no one owning the issue to communicate to the customer the status of the order and disappointed on the open-ended delivery date of sometime in 2022 (maybe I will get it by May 2022). Escalated to a second-tier phone supervisor who promised to call with an update from the manufacture by 12/24/21 (within a week of the call I am describing). I haven't heard back from anyone at JCPenny as of 12/27/21. I've spent an hour and a half of my personal time on JCPenny's issues already.

Desired outcome: Ownership from JCPenny to Keep the Customer Updated

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1:00 pm EST
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JC Penney JCP rewards/customer service

I had spent about $1, 600 worth of Jewelry before my wedding on November 2021, for which I had received $60 worth of JCP Rewards. I redeemed the $60 by spending another few hundred before the wedding and I acquired another $40 that needed to be spent before mid-December 2021.
After I came back from my wedding, I bought a ring that was on a sale for $140, I redeemed $40 by purchasing the Jewelry protection plan worth same amount. I paid through my JCP credit card. A few days later I received email saying there was issues with the payment - I tried calling JCP customer service, no answer - I tried logging in to fix the payment issue (use another credit card) but there was no way to do so - then I figured it was a spam email.
A few days later I receive email saying my purchase was canceled and that $40 worth of reward cannot be refunded! WTF JCP I spend almost $2, 000 on you guys and you con me into taking back the meagre 40 dollars worth of "reward" you give me for spending money on your store?

Worst experience was calling customer service afterwards - I tried explaining the situation and asking them why my credit card was cancelled and where my $40 is? NO response! they just keep repeating "no ma'aam we have not charged you anything" - after I kept explaining them "where is the $40 on my rewards" customer service rep said he can see it on my credit card and wanted to transfer me to Credit card department, after being re-verified on the credit card side, and explaining them the situation all over again, the rep. on credit card dept. immediately wanted to transfer me to customer service sayin (same rewards department that sent me over to them in first place) I told her I was sent to her from the same department - but she would not listen, she said she will talk to her manager and figure out why my credit card was declined - then she put me on hold and hung up on me while I was still on hold - I realized they hung up on me after some dumb survey came up asking me how the experience was - If only I could give them a -1 I would!
I am closing my JCP account this is ridiculous, no wonder JCP is going out of business!

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6:20 pm EST

JC Penney Customer service

On December 6th I placed an order. On the 10th I received a notice the item had shipped. I checked and a label had been created. I received two more notices that this item had shipped (label created only). On December 18th I called "customer service" to cancel as this item never left the warehouse and I would not have it when needed. I spoke to 3 different "customer service" reps. One told me the order would be cancelled and I would receive a refund. Today, December 22nd, I received another notice that the item has shipped. I called the "customer service" number again and was told that the reps couldn't cancel orders nor issue refunds. Two of the calls I made to customer service had children screaming in the background (as these reps work from home). None of them could solve the problem. I emailed customer service on Saturday, the 18th and today received an email back, telling me my item shipped. JC Penney has the absolute worst customer service I have ever encountered and will not shop there again.

Desired outcome: Cancel Order and Refund Money

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12:32 pm EDT
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JC Penney Set of ring with chain an earrings

They need to be considered an look at the jewelry they sale cause I brought a set an I had to return it cause one of the set had one side a different color an that's not fair to costumers stop cheating on costumers

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11:28 am EST
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I sent this email to The District Manager with no response. JC Penney Portraits Memorial City Mall Odems, Latrell Mon 12/13/2021 9:49 AM Good Morning, I hope all is well! This morning I have spoken to to Jason Peterson manager of the JC Penney at Memorial City Mall. We discussed my unfortunate experience on 12/12/2021. He states I should contact you...

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10:00 pm EST

JC Penney Wedding band

JCPenney lost my wedding ring! It was sent out for repairs as the diamond went missing after being married for 3 weeks. It came back and was a completely different ring. They acted like I was stupid and crazy. Eventually they believed me and ordered a replacement. Apparently that ring was lost also! After that, they did nothing to fix the issue and said it wasn't their problem. Terrible customer service.

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6:57 pm EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

JC Penney Mattress warranty replacement

We purchased a sealy mattress [protected] with cash on a gift card. It has a 10 year warranty. It is defective and needs to be replaced. The process of the replacement is to come up with another 800.00 along with a restocking charge before we can be reimbursed for the faulty mattress. The mattress cost 502.88 on sale and we don't have that much on the credit card.
Since the mattress is faulty then JCP should be sending a new replacement instead of us having to fork out money we already did. In my opinion this is wrong. There has to be another way.

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Update by Renna Runyon
Jan 01, 2022 1:33 pm EST

Mattress photo

Update by Renna Runyon
Dec 06, 2021 6:58 pm EST

Faulty Sealy Mattress

Resolved

Mattress replaced

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JCP is Deceiving
, US
Dec 04, 2023 3:33 pm EST

I am in a similar position with no resolve from Oct. 8th to date (12/4/2023). Via emailed instructions to replace the mattress under warranty, I was to purchase a new mattress costing the original amount ( or more ) however when I attempted to do this I did not have enough spending limit on my JCP charge account, opened in the early 80's. I had not used my account in years since JC Penney moved to a new location shortly after my original mattress purchase, now a 1 hour drive from me. I had to apply for a new JCP Master Card account which I did not want but had no choice. The purchase process took 3 solid hours in the store with a customer service rep labeled "Expert". After shipping/manufacturing delays the Warrantied Mattress was picked up, I paid $254 "Restocking Fee" and new mattress delivered. As promised I expected to be reimbursed the promised charged amount within 7 to 10 days. It has been nearly 3 weeks! Shame on you JCP. I have to make payments while waiting for reimbursement to an account charging me interest on a 18 month deferred interest charge. How is this legal?

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3:01 pm EST

JC Penney A ring purchased that is only 3 months old

I bought a bridal set in July 2021 and received it in August 2021... it is now November 2021 and one of the set's has fallen out (diamond) When I called to see if it can be fixed or exchanged I was told there was no warranty on it. Are you kidding me? This ring is 3 months old. I have reported you to the BBB. All I want is an exchange or it fixed. I am hoping we can resolve this matter. When you buy something do you expect it to be of good quality and last for more than 3 months? Your website was not clear on needing the protection you offer... most places offer protection after a warranty is out but yet you have NO warranty that is bad business. I will do everything in my power to let anybody and everybody know what a sorry company you are!

Desired outcome: Exchange or replace the diamond

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12:55 pm EST

JC Penney Suitcase

I will never shop nor will anyone from where I work shop at JCPenneys.

We bought a suitcase to carry a robot to a conference. The robot didn't fit, so we didn't use it.

When we got back from the conference 11/2- 11/6 and had time to return it 1-1/2 week later they refused to take it back. (11/16/21)

She said a strap was missing but it was there. She had it flip out of the bag.

She said the zipper was broke but when I try it after leaving it zip all the way up.

She said there was scratches but it was dust and I showed her how it would wipe off.

Nothing wrong with the suitcase, it was never used, tag was still on the suitcase. No wonder why JCPenneys is going under. Staff is terrible.

Desired outcome: Refund

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7:14 pm EST

JC Penney Bright Ideas Flyer

My name is Annette Maurer and I received your flyer in the mail. I would like to request that you change your style of advertising and issue mailings that tell us what your coupons offer and not the restrictions. I am 81 years old and read the "fine print" and gave up after three sentences. It is confusing and way too detailed. Do you really expect customers to process all the restrictions of your mere 30% off in store and JCPj.com Nov. 8-21 coupon. I was interested in purchasing a Timex Watch and thought that I would save some money and receive 30% off and even an additional 10%. I ask your advertisers to take the time and read your exclusions and explain to me what your motives are to your customers. Do you expect to get a response ( like me) and go to the store with expectations of a 30% off and then decide to buy the product anyway? What do you have to say. Please respond to my e-mail.

Desired outcome: A prompt response.

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8:48 am EDT

JC Penney return a item

Never try to return a item without your receipt. Don't know how they manage with Christmas returns but my gym pants is a nightmare. First attempt. Needed my JC Penny card. did not work. Second attempt. Produced my Card. No luck. A absolute pain. Stuck with product that dose not fit.

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5:40 pm EDT

JC Penney I have not receive my order

Order #[protected]
1.sterling silver 24 inch solid rope chain neglace product 24inch
2.sterling silver 20 inch solid rope necklace

Desired outcome: I am still waiting for my order

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10:40 pm EDT
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On 9/23/21 I was sold two incorrect items while shopping at JcPenney Sephora. I called customer service to inform them of this matter. This occurred at store 2941- in Moore, Oklahoma 2400 S Service Road with my transaction number 7190. I called Sephora JcPenney on Monday and spoke with DeeDee - when I explained to her that two of the items I had purchased...

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2:49 pm EDT
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JC Penney Filing a formal complaint~ online order #2021-2234-1150-7869

Greetings,
This my official first notification to file a formal complaint against the JCP online dep and several of the customer reps to include Supervisor Jade,

I placed an order for a party dress needed very importantly for a business event in Texas next week. I ordered in enough time for the "correct" order to be in and tried on in case of tailoring needed. However, today I received the "incorrect" order. instead of receiving my ordered paid party dress, I received two curtain panels.
As I calmly called the customer service line, because I needed for a fact they will properly assist me, Well, I was 100% wrong! They did everything of the opposite.
Some were rude, some were condescending as if it was my fault. There was no satisfied resolution for the loyal customer. Instead I receive unprofessional and unacceptable behavior.

I was to be double charged for an item that I never and received and was asked to drive to the store to return an item I NEVER ordered. Now, I did not have a problem with returning the items but to be charged $94 again with no information on my dress being delivered;

I'm a very dissatisfied customer and very disappointed with JCP overall.
I will not be ordering anymore items from this store. I will be informing my friends, family, colleagues, and business associates about this disservice.

Thank you in advance for your response to this email. I will also like for it to be escalated to the highest chain of management.

LaDonna Carol Buckmon Spratley
Business Owner: Lady Diamond, LLC

Desired outcome: Apology and Return Funds of my Dress

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deborah phillips
, US
Sep 09, 2021 7:56 pm EDT

Yes I have contacted customer service on three different occasion, this issue has been ongoing since [protected]. I simply need my refund on the order I placed I believe on July 30, 2021. My order was for ladies panties, the package received wasn't what I ordered, the package was 4 pair khaki shorts for children. I immediately contacted your customer service department, explain what had taken place. CS stated they would send me a return label thru my email, I stated that I didn't have a working printer, and that I was elderly, have chronic asthma, other health issues. So I ask if I could receive a return label via USPS, they stated they could do that. Remind you this has been on going problem since [protected]. Doing the mean time I reordered the panties, received them without any problems. Again I contacted customer service told them what happened, and I wanted to resolve this issue bc I was told I can't be refunded my money until they received the wrong package back. Today's date is [protected] no label received after speaking with another customer service rep on 9-2-2021 at 10:10AM with Kaia states apparently they forgot to put the label in the mail, and she was putting the label as we spoke, another untruth. I promise you once I receive my refund for the lost package, I have no plans to order anything from your company. This isn't a complexed issue, but it has gotten so messy bc your customer reps continue to be untruthful to me. Please help me resolve my problem. Thanks for listening. Order #[protected] my name-Deborah L Phillips 908 McDonald Ave. Apt 4, Hamlet, NC 28379. home phone [protected] cell [protected] email deborahlphillips1953@gmail.com. I await a response, thanks in advance.

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8:13 pm EDT
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I took my ring in. They've had it for 2 months. Called each week and went to the store. Was always told it's being repaired. Finally after 2 months they tell me it was damaged during repair... They said I would get a credit and would not be getting my ring back. [censored]. I told her I want my ring even if it wasn't fixed. My receipt says if not repaired...

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1:21 pm EDT

JC Penney No service therefore no product.

For years I have ordered online from JCPenney. I have never had a problem until now. There has never been an issue. They always took my money. Not this time for whatever reason. That is one of the problems. They can't give me a reason as to why I am unable to order. At one point a couple years ago, I had the unpleasant experience of a "porch pirate" who stole a return package which was placed on my front porch. JCP did reimburse me for which I was grateful. Apparently, all of the sudden, they are holding that against ME? New personnel? Need better personnel training? Really JCPenney? Very poor!

Desired outcome: Get your act together

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4:12 pm EDT
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JC Penney Penneys salon river hills mall mankato mn 56001

I had my hair done august 1 2021 was supposed to be done a dark auburn with red highlights when I got done I looked like alvira totally black no red highlights I was very upset it looked awful. It cost me 75.00. I want to fantastic sams the next day to have it fixed it cost me 140.00 to bleach and recolor to the colors I am used too. When I called to complain they told me that I was rude which I might have been because I was so upset over what they did. They said there was nothing they could do because I had it redone somewhere else> do I look like a fool? Would you go back there for a 2nd time? I asked them to reimberse the cost of there mistake and they refused to work with me. The manager whoever she is was very rude and they used to be the best place in town I can see why your stores are not doing well with people like her treating customers like crap she is like never there and is very rude my motto is the customer is always right! Never will return there

Desired outcome: My money back 75.00

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1:16 pm EDT

JC Penney Customer care

I sabra mccloud was on the phone for an hour 1/2 trying to see why I hadn't receive my warranty for sapphire earrings/neckless I was tranfered rep after rep with no help they said I needed a receipt in order to process the warranty I did't get a receipt with my order because of jcpenney not sending me a receipt now I have to do their job the first rep who assisted me pulled up every order told me how much items were and the ones that had a warranty she was the only one helpful.. Great job! Don't remember her name now I have to go to store to get a receipt I have receipt where I paid on my account to show them it's legit I never knew you had to go through so much trouble for a $10.00 warranties (2 items) I wasnt aware of it being emailed I pefer it be mailed calling corp I thought I would get justice that didn't work he needed receipt also I understand thats how it has to be processed in the near future jcpenney needs to put a receipt in the order before shipping this experience has been a headache.. I'm glad I dont get headaches

Desired outcome: email response [protected]@icloud.com

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About JC Penney

Screenshot JC Penney
JC Penney is a long-standing American department store chain that offers a variety of products for consumers. Their range includes clothing for men, women, and children, encompassing everything from everyday wear to special occasion outfits. In addition to apparel, JC Penney provides a selection of shoes, accessories, and jewelry to complement various styles and preferences.

The company also caters to home improvement needs with a broad assortment of home goods. This includes bedding, bath items, window treatments, and kitchenware. Furniture and home decor are also available, allowing customers to find pieces for different rooms in their homes.

JC Penney's services extend to beauty products and salon services, with some locations featuring in-store Sephora shops, offering cosmetics, skincare, and fragrance options. Additionally, the company provides portrait photography services at select stores, which can be used for family photos, special occasions, or professional headshots.

The retailer has made efforts to adapt to the convenience of online shopping, with their website, jcpenney.com, offering the full range of products and services. Customers can shop online and choose between shipping to their home or picking up their purchases at a local store, if available.

JC Penney aims to serve a wide customer base with its diverse product lines and services, striving to be a one-stop-shop for family and home needs.
How to file a complaint about JC Penney?

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1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have one, create a new account on the website.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with JC Penney in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with JC Penney. Include key areas of concern, relevant transaction details, steps taken to resolve the issue, the company's response, personal impact, and nature of the problem.

5. Attaching supporting documents:
- Attach any additional supporting documents that can help validate your complaint. Avoid including sensitive personal data in these documents.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it to ensure all necessary details are included.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button on the ComplaintsBoard.com website.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com to stay informed about the progress.

Ensure you follow these steps carefully to effectively file a complaint against JC Penney on ComplaintsBoard.com.

Overview of JC Penney complaint handling

JC Penney reviews first appeared on Complaints Board on Sep 1, 2006. The latest review No Reason To Shop Instore was posted on May 20, 2024. The latest complaint Mattress warranty replacement was resolved on Dec 06, 2021. JC Penney has an average consumer rating of 1 stars from 8290 reviews. JC Penney has resolved 145 complaints.
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  1. JC Penney Contacts

  2. JC Penney phone numbers
    +1 (800) 322-1189
    +1 (800) 322-1189
    Click up if you have successfully reached JC Penney by calling +1 (800) 322-1189 phone number 0 0 users reported that they have successfully reached JC Penney by calling +1 (800) 322-1189 phone number Click down if you have unsuccessfully reached JC Penney by calling +1 (800) 322-1189 phone number 0 0 users reported that they have UNsuccessfully reached JC Penney by calling +1 (800) 322-1189 phone number
    Customer Service
  3. JC Penney emails
  4. JC Penney address
    6501 Legacy Dr., Plano, Connecticut, 75024-3612, United States
  5. JC Penney social media
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    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
JC Penney Category
JC Penney is ranked 3 among 65 companies in the Department Stores category

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