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JC Penney Customer Service Phone, Email, Contacts

JC Penney
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4.4 12 Reviews 1385 Complaints
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JC Penney Complaints 1385

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J
8:32 pm EST
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My husband and I just got married and were looking at mattresses to purchase. As we are pushing down on a couple of them with our hands to get a feel of them we were laughing and talking about our future and a worker nearby said we had to "find another place to go you can't play over here". Mind you we were not jumping nor lying on the mattresses or doing...

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2:15 am EST

JC Penney men’s jeans

Over the past year I have purchased around 6 or 7 pair of jeans from jcpenny here in Harrisonburg Va. I have always been a big fan of Arizona jeans. But now I am really considering never buying another pair or even buying anymore clothes from Jcpenny. I now out of the pairs I have bought over this year I have 3 pair now. Every pair I have had. Has split open around the back pocket or in the crotch of the jeans. And then it is a hassle to get anything switched out. I am really disappointed in Arizona jeans right now. You guys were my favorite jeans.

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4:31 pm EST
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JC Penney arizona women's luppo flat heel slip on booties

I purchased these booties for the inclement weather we have in the North East. I bought them in store at the Warwick Rhode Island location of JCP.These booties are unwearable due to the rubber smell which is overpowering. I am a valued regular customer of JCP and these booties are not in line with JCP quality. I would be happy to send them back to you for a store credit. Please advise.
Regards, Wendy H. Feinstein

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11:30 pm EST
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JC Penney arizona low rise bootcut jeans no longs!

Is their a reason why longs are no longer available? I am tall and a 30in inseam does not work. I've always bought arizona jeans in longs from jcpenney and loved them.  I'll have to shop elsewhere now for Jean's, but it sucks because Arizona were a great fit. I've looked at a bunch of places where Arizona jeans are sold and no longs are available anywhere. Tall people exist! I'd rather not have high water pants.

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All good.

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3:48 pm EST

JC Penney jeans

I have had these jeans for approximately three years and they are my best pair. I had just noticed today that they had a tear from the back seam of the seat of the pants and I had been walking around in public. It looks like the material got torn from the seam! Maybe it was a bad sewing of the back seam itself? The rest of the jean material is fine. I would like to get a replacement. Hopefully the same make and design. They are size 9
Tina Ames
173 Rt 16B
Ctr Ossipee NH
03814

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1:45 pm EST
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JC Penney eye glasses

I want to JCPenney's and had an exam and everything was fine I went back to get my glasses they said that they offered a 10% senior discount.
I found the glass frames that I liked and I was really excited about it they were $339 I have Vision Care that I pay for every month to the post office they cover $330 of my frames . That would be more than enough to be able to get the frames that I wanted use my insurance and use my discount that I was told they offer. I have very good vision coverage and when I went to leave I was told that I owed money I asked for and they said they only give a discount I mean about the insurance does not cover which is $9 so they were going to give me a $0.90 discount. I feel like I'm getting punished for having insurance if they offer a discount then I should be able need to use the discount with or without insurance.
They either give one or dont give one. I ended up settling for another pair of frames. When I went back to get them they had put it in the wrong prescription so they had to resend everything back in again. I did ask Venture explain why they only gave a discount on the $9 but nobody seemed to be able to tell me they said they were under contract with my insurance company another not I can go wherever I want glasses until they answer was bogus now $9 is $9 but $0.90 they're arguing with me for $0.90 I will tell everybody that I know what they did so instead of me being good referral they're not going to get any referrals

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12:58 pm EST
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JC Penney arizona boys coat

My son has had this coat for less than 2 months and the zipper recently fell off because some of the teeth are missing towards the bottom of the coat. I bought a larger size so he could grow in to it and also wear it next winter and now he can't even wear it this year because it will not zip up properly. I am unable to take it back to JC Penney because of their 45 day return policy. I would like a full refund or a new coat!

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7:41 pm EST
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On December 1, 2019, I wanted to purchase a sweater(item # 8424231) (in medium) (color: frost) for my granddaughter the only one that they had was on the mannequin the salesclerk said that it was company policy not to take it off it. So she said she would order one from another store and she checked to see if it was available and it was. (salesclerk #0023...

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7:45 am EST
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Purchased kitchen suite in oct 2018 along with warranties. Late oct/ early nov called in to file a claim for diswasher (heat system not working & mold on multiple dishes). Talked to multiple people of a span of weeks... Needed copies of receipts because nothing was on file under name or telephone number. Sent copies and was told that it would take approx 10...

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11:35 am EST
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I have been buying ambriell bra's for years from JCPENNEY in The Auburn Mall in upstate NY, I pay a lot of money, love The fit and I am big busted and need the support, The only complaint is that The underwire comes out and sticks me, I hand wash and dry and it has happened to everyone, The are expensive and you can't return a used bra. Some it happen...

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1:35 pm EST
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JC Penney arizona boys jeans/pants

My 7 yr old has had random holes poke through all of his Arizona jeans. All in the crotch/butt area and nothing along the seams. This is odd, and the only clothing that has done this in our family of 5. He is not have rough on clothing and the knees almost split with in a month of purchasing. First time purchasing and I will never purchase this brand again. CHEAP MATERIAL!

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3:28 pm EST

JC Penney men's pants

> Ordered 2 pairs of Haggar men's dress pants. Both were ordered in my size (36x31). One pair was fine. The other pair was the wrong color at AND wrong size - by a lot. Went online to request exchange or refund, fully expecting an easy process beginning with a printable UPS label or some such. Instead they expect me to package up the incorrect item, write up and explanation of what happened, take it to the Post office or UPS and ship off to JCP at my expense---and TRUST that I'll get a refund some day, with no mention of the shipping charge.
> To avoid all that, tried filling out a form I found online for JCP customer service that seemed perfect, except it crashes with a "Sorry our messaging system is not working, ...try later.
> Finally called 800 number and held for 5-10 minutes before getting an option to get a call back. They called back in 10 minutes, put me on hold, then disconnected.
> Gave pants to co-worker and will never buy for JCP again.

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2:32 pm EST

JC Penney order number 2019313412824270

I ordered Christmas presents from JC Penney website on 11/9/2019. Order# 2019313412824270. The items were a J. Ferrar kinit beanie, Claiborn Mens Y neck long sleeve cardigan, cubic zirconia 3 stone engagement ring, white sapphire pendant necklace and a mickey mouse pendant necklace.

I spoke to a JC Penney representative on 11/16/19 because I was wondering what was taking so long for my items to arrive. I was informed the items had been delivered to an old address: 1860 Corte Amarillo in Oceanside CA. an address where I no longer reside. I live in a different state now (see address below) and I explained to the representative I can not retrieve my packages. He gave me your UPS tracking info and number said maybe UPS could help me. Needless to say UPS was not helpful and said there is nothing they can do to recoup my money and they will not return to the address to pick up items unless instructed to do so by JC Penney.

I would like replacements on the items if possible or a credit for the 114.49 charged to my card. Please let me know if you are willing to help me recover the items or compensate me.

Thank you,
Melba Dubose-Donaway
3038 Blantyre Bend
Round Rock, TX 78664
[protected]@yahoo.com

P.S.
I waited several days to cool off because I also sent an e-mail to your customer service and got no response. also, I was very angry but did not want to take it out on a telephone operator who doesn't have any power to fix my issue.

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12:08 pm EST

JC Penney arizona jeans tearing after a few wears

I have bought at least a dozen pair of men's Arizona Jeans in the past year and EVERY pair except two of the darkest wash have torn on the inside of the back pocket. These are the original bootcut. VERY disappointed in the quality. These are the only jeans I can find for my son since he wears a 28x36. Lots of money wasted. Your jeans use to be better than this.

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RIco21
, US
Dec 27, 2019 10:07 am EST

Me too Same exact spot. Wore them 3 maybe 4 times. What will Arizona Jeans do for this? I cant take them back to JC Penny.

S
S
ScottKawiBoy1428
, US
Dec 04, 2019 3:30 pm EST

Same exact spot, left rear pocket ripped exactly like those 2 pictures, 5 pair of brand new jeans, wtf!

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10:25 pm EST
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I am a long time customer of my local Moreno Valley, ca mall J.C. Penney. On 2 occassions recently I was watched by an employee when shopping there. I'm appalled at this treatment after shopping there for the last 18 years. I hate I gave them my hard earned money. Something needs to be done. I want to sue this store for causing me emotional distress. I've...

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12:48 pm EST
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For as longs as I have been shopping at jcp and for the two years i've had the jcp credit card, i've never gotten that "extra" 20% or more off my puchase by using my jcp card! Never! I get the sales deals, and I get the standard coupons they offer, but i've never, ever, ever had that "extra 20% off or more by using your jcp credit card"!!! Does anybody else have this problem?

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6:15 am EST

JC Penney quality

I have St. John's Bay jeans and decided to order more pairs online since my size and the type was not in the store in Calumet City IL. I had to return them because one was marked with 2 different sizes and the other did not fit the same as the ones I had. Then I had to return an area rug because it came apart during the first wash. They are called, "Washable Rugs". I found a comforter that I really liked and ordered it. I didn't hear anything for a couple weeks and then contacted JC Penny after about a month. First there was no record of it then it was suddenly found after I told them how upset I was. I washed the comforter. All the bunting inside clumped up into bumps and it shrunk on the top side making it loose between the buttons sewn into it. It looks horrible. I am done with JC Penny.

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6:19 pm EST
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JC Penney girl’s black winter coat

I purchased an Arizona Jean Company winter coat for my daughter less than a month ago. I hoped it would be her winter jacket for the whole season. She has worn it about a dozen times and has not done anything strenuous in it- mostly just to and from school. She is generally not hard on her clothes either. Today I saw it already has 2 seams ripped out. I am generally disappointed in the quality for how much I spent on the coat.

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4:38 pm EDT

JC Penney fiesta and sina boots

I purchased these boots at the Century 3 Mall location in West Mifflin Pennsylvania. I have wore the Fiesta today in the rain and my feet were soaked! My sister wore the Sina and stepped in a puddle and her feet were soaked. Why would you sell boots in the East if they aren't waterproof? It is EXTREMELY uncomfortable to walk around with water in your shoe sloshing around! I bought these because I've worn similar boots for winter with absolutely NO PROBLEMS! I WILL NEVER BUY YOUR BOOTS AGAIN!

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8:31 am EDT
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JC Penney online order #[protected]

Re: order #[protected]

Didn't have shirts on sale in store, had to order on line.
Ordered 8 shirts, different colors.
Took 6 days to get email stating order was shipped.
Took 2 days to get email stating package was delivered.
Didn't get package.

Called in to say no package.
Was instructed to call back in 3 days if no package arrived. Was instructed to file a complaint was USPS.
Did not receive package in 3 days. Called back. Was instructed to call back "tomorrow" if still didn't arrive, due to weekend.

First attempt at USPS was unsuccessful, didn't know shipping from address and did not see the box for shipping address unknown. Second attempt to file a claim with USPS was successful and is in process.

Called back next day and was given a rude customer service operator. I was put on hold multiple times and kept being instructed to answer the same question repeatedly.

I was told I could have a refund. I said I wanted the shirts.
I became angry, frustrated and could no longer communicate adequately.
I told the service rep that I would hang up.

I still haven't gotten the shirts.

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About JC Penney

Screenshot JC Penney
JC Penney is a long-standing American department store chain that offers a variety of products for consumers. Their range includes clothing for men, women, and children, encompassing everything from everyday wear to special occasion outfits. In addition to apparel, JC Penney provides a selection of shoes, accessories, and jewelry to complement various styles and preferences.

The company also caters to home improvement needs with a broad assortment of home goods. This includes bedding, bath items, window treatments, and kitchenware. Furniture and home decor are also available, allowing customers to find pieces for different rooms in their homes.

JC Penney's services extend to beauty products and salon services, with some locations featuring in-store Sephora shops, offering cosmetics, skincare, and fragrance options. Additionally, the company provides portrait photography services at select stores, which can be used for family photos, special occasions, or professional headshots.

The retailer has made efforts to adapt to the convenience of online shopping, with their website, jcpenney.com, offering the full range of products and services. Customers can shop online and choose between shipping to their home or picking up their purchases at a local store, if available.

JC Penney aims to serve a wide customer base with its diverse product lines and services, striving to be a one-stop-shop for family and home needs.
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Ensure you follow these steps carefully to effectively file a complaint against JC Penney on ComplaintsBoard.com.

Overview of JC Penney complaint handling

JC Penney reviews first appeared on Complaints Board on Sep 1, 2006. The latest review No Reason To Shop Instore was posted on May 20, 2024. The latest complaint Mattress warranty replacement was resolved on Dec 06, 2021. JC Penney has an average consumer rating of 1 stars from 8290 reviews. JC Penney has resolved 145 complaints.
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  1. JC Penney Contacts

  2. JC Penney phone numbers
    +1 (800) 322-1189
    +1 (800) 322-1189
    Click up if you have successfully reached JC Penney by calling +1 (800) 322-1189 phone number 0 0 users reported that they have successfully reached JC Penney by calling +1 (800) 322-1189 phone number Click down if you have unsuccessfully reached JC Penney by calling +1 (800) 322-1189 phone number 0 0 users reported that they have UNsuccessfully reached JC Penney by calling +1 (800) 322-1189 phone number
    Customer Service
  3. JC Penney emails
  4. JC Penney address
    6501 Legacy Dr., Plano, Connecticut, 75024-3612, United States
  5. JC Penney social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
JC Penney Category
JC Penney is ranked 3 among 65 companies in the Department Stores category

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