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JC Penney Customer Service Phone, Email, Contacts

JC Penney
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4.4 12 Reviews 1385 Complaints
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JC Penney Complaints 1385

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7:57 pm EDT
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JC Penney customer service

I placed an order for a swim suit bottom web ID 2883175 and requested a size small based on the reviews. I also told the representative that I needed the item before July as I was going on vacation. The representative told me that I should receive it before then, and so I placed the order. I received an email confirmation and when I reviewed the order and saw that the size was incorrect, I immediately called again. I told the representative what happened and expected to have the order changed with the correct size, but instead was told that I had to place another order with the right size. She then said that once I get the wrong sized order, I can send it back and get a refund. I just do not understand why I should go through such a hassle, if it was not my error. The representative who took the order erroneously put in the order for a size Xtra small instead of a small. I have had this experience before with other vendors and instead of placing another order, the company had the correct order expedited to me, at no expense to me. I hope to hear from your management team in regard to my complaint, as once again, the representative got the size wrong and I should not have to place another order based on her inaccuracy.

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5:47 pm EDT

JC Penney pop kirkland women wedge sandal

I purchased this shoe on May 27, 2017. I wore the shoe for the first time on June 3 to an event. After having the shoe on for only approximately 2 hours I went to take a step the complete strap on the right came completely off. I called JC Penny to explain the situation with the shoe. I was told because I had worn the shoe I could not get a refund nor another pair. I feel this totally unfair considering the shoe was only worn once for no more the 2 hours.

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1:14 pm EDT

JC Penney reward card

I just received a reward postcard in the mail for $10.00. The reward card is good for 5/1 to 5/14/17. Today's date is June 10th. Boy am I glad I earned this reward! I've received JCP rewards in the past and they were never already expired. This is a thin postcard, but not real small. It might have been stuck somewhere in a mailbag, etc. But that is not my fault or responsibility.

Obviously I want a new reward card that hasn't already expired.

My JCP card number is [protected] 6 1

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2:48 am EDT
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JC Penney employee

I was recently in JcPenny do some shopping when I asked for help and the employee didn't respond when I asked for a fitting room, she ignored me. Then I noticed she had family going in the fitting room, putting things in their purses and she said nothing. As I was checking out she cashed me out and instead of smiling and greeting me she looked up and down at me and rolled her eyes. Her attitude was disgusting and rude. Her name tag said Val, I've never had bad experience there at all until today.

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8:09 pm EDT

JC Penney jewellery

I recently bought a diamond pendant jewelry for my niece from the JCP website online.
while buying the piece of gold there was
- no option for gift wrapping
-No option to write a message.
-no tracking number on website.
The piece of jewelry was left in a small packet at her doorstep without handing it over to someone or taking any signature.
My niece had no clue who had sent her jewelry.
There was no name on the parcel as to who had sent it.
I had called customer care everyday asking for the tracking number and she had no answer.
Ridiculous service for such an expensive gift.
When I called JC penny to complain today all the manager said was sorry for the inconvenience but if your nice received the parcel don't worry!
She had an absolute no care attitude.She blamed me that I had not paid extra for gift wrapping and also said that packets are posted through ups so she can't do much about how the parcel is sent.
Why no name on the parcel? She says you dint mention it while paying...seriously..I am a JCP member and paid 500$ for a Diamond pendant and I had logged into my account while shopping so they couldn't find my name in the billing also? And before speaking to the manager the person from customer care asked me..What are you expecting in return...what did he mean by saying that.Im not a beggar and don't expect money in return when I complain.
WILL NEVER BUY AGAIN FROM JCP !

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5:07 pm EDT
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JC Penney jp salon

Hello,

I wanted to advise of an recurring issue I have been having at your salon. Everytime I call this salon no one answers the phone or puts me on hold for 30 minutes and never gets back on. What's going on? Are they slacking? Or does JP need to get it together. That makes your business look so bad. I'm appalled. Please do something. I would like someone to call me regarding this. Thanks Monica.

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7:44 pm EDT

JC Penney sock tag

Well I got home and was going to wash my socks and come to find out the lady left the dang 'stealing tag' thing on my socks. I needed them tomorrow but ya know its already 8:30 when I discover this and you guys close at 9 and i live to far and have work and school! I am VERY mad and would like your staff to get some brains! I understand we make mistakes but seriously what the hay, how do you forget something like that you [censor]!

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10:54 am EDT
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

JC Penney catnapper recliner

On April 9, 2017, I ordered a motorized recliner (order number [protected]) from JC Penney. I am having surgery on my right arm on June 13, 2017 to reattached my bicep and my surgeon advised me to get the recliner to sleep in for the first week after my surgery. I am 73 years old and live alone on Social Security and Medicare. Today, June 7, 2017, the chair was delivered with no remote and no power box to plug in. The chair will not move at all. The delivery people said to call JC Penney and they would FedEX the power box and remote to me in time for my surgery. When I called the customer phone number I was told they would send some people to fix my problem but it would not be before my surgery. I advised the customer service agent that I needed this as soon as possible - before June 13 - and she said that wasn't going to happen.
Did I mention that I ordered this chair on April 9th and it is now June 6th? This is the worst thing that has happened since I have been your customer. I am so upset with JC Penney. How could you let this happen and not rush to fix it? I counted on your company. You let me down. I would like the power equipment delivered to me before June 12, 2017.

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Resolved

JC Penney is having someone come to my home to bring the remote and power pack and set it up for me. It will not be in time for my surgery but at least I can use the chair in the next 12 weeks of recovery.

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7:01 pm EDT
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JC Penney sephora

I ordered in the store last week and was specifically told 4-6 business days. I have been checking my order everyday since and it's said "pending" everyday. Its been about a week now. When I called to ask about the order a "Mary" gave me attitude, and I only asked if it was pending or not. She also told me it would be 8-10 business days. Why would I be told two different things? I ordered it through you because I was told 4-6 days. I'm not happy

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5:27 pm EDT
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JC Penney my babyboy 12m t-shirt

I ordered 11cloth items for my baby on 19may 2017, I received my order was 31may 2017 in that 1 was missed I didn't get Fc321-0240d.i contact customer care my calm was not connected I went to near by jcpenny store in my home place they said you can call and ask customer care upto now iam not getting any status about that item please check that I am jcpenny customer from 2years.i sent every photo of my order please check that attached photos on bottom.please send my item other wise refund my amount.

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12:24 am EDT

JC Penney sandra jewelry dept at jcp queens center mall

JCPenney
JCPenney Contacts & Information
Posted: Jun 6, 2017 by Andrea 10
SANDRA jewelry rep at queens center mall jcpenny
I had a horrible experience with the jewelry sales lady called SANDRA Colombian lady who also refused to give me her last name. Her distinguished attitude and rude comennts towards me because my little boy was crying a little bit towards a ballon that was on the store. Sandra he sales rep had a disrespectful attitude toward me my baby and my mother in law. People like her shouldn't be representing JCP.

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11:41 am EDT

JC Penney furniture order

Placed order in April 2017. Still have not received all pieces. Pieces were scheduled to be delivered 4 different occasions. Damaged my flower garden upon delivery. Delivered damaged furniture with obnoxious delivery men. Called customer service approximately 20 times and it's always not their fault or they can't do anything. Was promised 20% off never received. Promised calls back which I never received. Took multiple days off waiting for furniture that never showed up. I now have 3 of the 4 pieces a month in a half later, and multiple missed delivery dates. Customer service and supervisors are no help. Account has multiple notes on it with individuals' names of people that didn't help at all. Last attempt to make good with JCPenney before I air details on social media. I have been calm, patient, and courteous throughout this entire transaction and all of the story's I've been told and all of the occasions that I've been lied to. Resolution would be greatly appreciated and I'm getting no where with the customer service number. Spoke to Fae, Paris, Jordan, Lashea, Penney, and Mari just to name a few and nobody ever gets back to me although they promise they will. I've been humiliated being told that I was just going to rent the furniture. I have no idea why they would accuse me of that. I've had to live without furniture for weeks when I scheduled the disposal of the old with anticipated delivery of the new. My flower bed has been destroyed as the delivery guy struggled to hand screw in couch legs without predrilled holes. Yeah 1 leg took him an hour and it was crooked. Explained that to JCPenney and they told me a claim department agent would call me within 48 hours which never happened. I've dealt with belligerent and aggressive delivery people that made me sign for an order for couches without legs because they didn't bring a drill to get them in. I was promised the technician would come out next day to screw in the legs from a supervisor at xpo and heard nothing still(over 2 weeks ago). Calling xpo I get nothing but voicemail and leave messages that go into detail with no follow up ever. Every rep that I've spoken to makes me feel as though I'm in the wrong although I've never asked for anything. Again I have been understanding through this process but after a month in a half of phone calls and all that I've gone through I think I deserve a resolution. I work so to have to take multiple days off work with 4 promised deliveries that didn't come, call, or even touch base with me letting me know there was a problem I waited home for nothing for days that I took off of work. I was told the furniture was in the truck, was told it was lost, was told it was damaged, and was lied to by management at xpo when I did get ahold of them. They told me they were looking for it in a Whitehouse, meanwhile JCPenney rep told me the account had notes on it that the furniture was damaged. They spelled my first name wrong(small issue) but after many phone calls never fixed it after i mentioned it each time I called. JCPenney blamed xpo, xpo blamed JCPenney. They were only ever able to find me when I called in using my phone number [protected]. My name is Andrea Parra NOT Amanda. I really hope that I can stop here and get a suitable resolution without going any further.

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6:39 pm EDT

JC Penney mattress

JCPenney sold me a mattress and said that I had to put it on my car myself? Is there a policy against this poor customer service. Had the store not been closing within the next 10 minutes. I would have returned the mattress and went else where. Not to mention, I have a walking cane due to a bad hip and I am over 50 years old.

This was your forestville, maryland location. The poorest service ever.

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8:17 pm EDT
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JC Penney employee very rude / disrespectful

I went into sephora a couple nights ago & an employee was helping another customer, she needed a certain foundation for her but we where in the in front of the brand that she needed but the employee didn't even bother to say excuse me or anything and she just looked at me and moved her hand telling me to move out of the way . Nor after asking us if weneeded anything or not . She was very rude and disrespectful to us . You guys should not have employees working there that are going to act and treat your customers like [censor] . I had got the employees name : Rossly

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1:25 pm EDT
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JC Penney service exceptionally dry

As usual I went in yesterday morning with my family for Memorial Day having a family of five there isn't much time to take advantage of great sales I had a coupon good for 30percent off but they didn't take it so I ended up spending more than I thought and putting back items. I'm not feeling any love and I've been shopping here for over 20yrs. Maybe it's time to move on?[protected] hopefully you can help me remain a customer,

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12:58 pm EDT
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JC Penney associate

I was shopping at my local jcpenney store in massena ny.last week I seen this young lady making rude comments to other associates about how terrible of a job they were doing.I was discusted by the behavior and went up to her and asked what her name was and she told me none of my buisness. I asked around and got it her name was Jessica Shattuck, not quite sure how your company can employe someone so rude and disrespectful to customers and fellow associates

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7:35 pm EDT

JC Penney bad management

Hello, I am keeping my name confidential, but I am letting you know I went to a local JCPenney in Salinas, and I was in line. Their was a great associate attending her clients in the Mens register. So this man about 65 years old bought quite few things, He had 3 bags with clothes and shoes, he asked the associate may I leave this bags here please while I go find my wife that I lost her around here on the store, I payed already eather way. The associate very kindly said of course! No probleam go ahead and I will keep your bags here on the back while you come back. So this Manager comes and she told him no. That he can not keep his things here so preferably to take them. The associate said oh so are you going to make him take his things? He already payed hes coming back in a bit, and the manager justine i believe was her name laughed and said yea, once again the associate said if she was sure ? She said yes. So the poor guy carried his bags. Once i got to make a purchase with the cashier I told her if she was the manager? She said yes. And i told her thats a horrible management. Please someone let them know because their should be no way that because they are managers feel like they can get away with anything. I asked the associates name, which I forgot . I believe it was yaritsa and the managers name was justine I believe.

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3:17 pm EDT
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JC Penney pricing

Honor your online prices for in-store purchases like all other major retailers (walmart, target, bestbuy).  Do not try to offer a different sales promotion that increases your department's sales volume like buy 2 and get the 3rd for 1 cent.  Makes no sense when I can order for in-store pick-up at the same location for the lower online sales price. It also makes no sense when I have purchased items at this same location in-store and they have matched/honored the online sales price.  Do not try to pick and choose when to honor prices based on the current status of your departments sales volume. This is misleading and confusing to customers. The manager on duty 5/27/17 at 11am would not honor the price and tried to sale me on the different buy 2 get 1 for 1 cent special.  Told me I would never to order for in-store pick up to get the lower price.  Listed below from JCPenney website regarding pricing.

Do you match JCPenney.com prices?
Yes, we match JCPenney.com prices on in-store purchases and vice versa.  The extra 5% off applies only to competitor prices and does not apply to price-matched purchases between JCPenney and JCPenney.com.

Is your lowest price guarantee available in all locations?
Our lowest price guarantee is available for purchases in-store and online in the continental United States.  Purchases in Alaska and Puerto Rico are excluded.

Also you can't even submit a complaint online because the complaint system is always down.

http://www.jcpenney.com/jsp/customerservice/serviceContent.jsp?pageId=pg40014800010&lang=en

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1:08 pm EDT

JC Penney customer service pembroke lakes mall.

The worst customer service experience. I placed an order online and needed to change the pick up person. I have to call internationally and three times while I was in mid sentence two girls hung up on me. It was the customer service # for the pembroke lakes mall all [protected] option 0. I asked for a manager and the girl put the other one as the "manager" and when she couldn't, or more likely didn't know, how to help me she says "I need to transfer you to a manager." wasn't she the "manager?" the whole ordeal was frustrating for something so simple. Jcpenney needs to work on customer service because I will never order online from them again.

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7:13 pm EDT
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JC Penney store at volusia county, mall fl.

I have to say I've shopped at penney's my whole life and really never had any complaints, but after my trip yesterday at volusia county mall, Fl. I was so disgusted with the fitting rooms that were so nasty, clothes laying in every room. The liner from womens bathing suit bottoms were stuck on the floor. Just so gross. Then as we were heading out I had to use the ladies room. Oh my god, toilet paper all over the floor, toilets looked like they haven't been cleared in a long time, wet spots on the floor, puddles of water. I was worried about slipping and falling. I hope this store gets cleaned up because it will be awhile before i go back there. I hate to think that this is what penney's has become, a slum store. Good luck!

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About JC Penney

Screenshot JC Penney
JC Penney is a long-standing American department store chain that offers a variety of products for consumers. Their range includes clothing for men, women, and children, encompassing everything from everyday wear to special occasion outfits. In addition to apparel, JC Penney provides a selection of shoes, accessories, and jewelry to complement various styles and preferences.

The company also caters to home improvement needs with a broad assortment of home goods. This includes bedding, bath items, window treatments, and kitchenware. Furniture and home decor are also available, allowing customers to find pieces for different rooms in their homes.

JC Penney's services extend to beauty products and salon services, with some locations featuring in-store Sephora shops, offering cosmetics, skincare, and fragrance options. Additionally, the company provides portrait photography services at select stores, which can be used for family photos, special occasions, or professional headshots.

The retailer has made efforts to adapt to the convenience of online shopping, with their website, jcpenney.com, offering the full range of products and services. Customers can shop online and choose between shipping to their home or picking up their purchases at a local store, if available.

JC Penney aims to serve a wide customer base with its diverse product lines and services, striving to be a one-stop-shop for family and home needs.
How to file a complaint about JC Penney?

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1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have one, create a new account on the website.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with JC Penney in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with JC Penney. Include key areas of concern, relevant transaction details, steps taken to resolve the issue, the company's response, personal impact, and nature of the problem.

5. Attaching supporting documents:
- Attach any additional supporting documents that can help validate your complaint. Avoid including sensitive personal data in these documents.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it to ensure all necessary details are included.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button on the ComplaintsBoard.com website.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com to stay informed about the progress.

Ensure you follow these steps carefully to effectively file a complaint against JC Penney on ComplaintsBoard.com.

Overview of JC Penney complaint handling

JC Penney reviews first appeared on Complaints Board on Sep 1, 2006. The latest review No Reason To Shop Instore was posted on May 20, 2024. The latest complaint Mattress warranty replacement was resolved on Dec 06, 2021. JC Penney has an average consumer rating of 1 stars from 8290 reviews. JC Penney has resolved 145 complaints.
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  1. JC Penney Contacts

  2. JC Penney phone numbers
    +1 (800) 322-1189
    +1 (800) 322-1189
    Click up if you have successfully reached JC Penney by calling +1 (800) 322-1189 phone number 0 0 users reported that they have successfully reached JC Penney by calling +1 (800) 322-1189 phone number Click down if you have unsuccessfully reached JC Penney by calling +1 (800) 322-1189 phone number 0 0 users reported that they have UNsuccessfully reached JC Penney by calling +1 (800) 322-1189 phone number
    Customer Service
  3. JC Penney emails
  4. JC Penney address
    6501 Legacy Dr., Plano, Connecticut, 75024-3612, United States
  5. JC Penney social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
JC Penney Category
JC Penney is ranked 3 among 65 companies in the Department Stores category

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