JC Penney Company Customer Service


JC Penney Company, Inc.

6501 Legacy Dr.
United States - 75024-3612

Customer Support Phone Numbers


JC Penney Company Complaints & Reviews

JC Penney Company / wedding band and diamond engagement ring

Apr 13, 2019

Jim and I bought the rings at the Uniontown Mall Penney's.We spent just under $1, 000. The rings needed re%sized. The wedding band needed to go from a size 11 to a size 13. The diamond engagement ring needed re-sized from size 7 to size 7.5. It took two weeks for the re-sizing. When. we...

JC Penney Company / customer service

Apr 13, 2019

Today was the anniversary gift card/coupon giveaway to customers. The store opened at 10 and my daughter and I and another customer arrived about 3 to 5 minutes after the store opened and no cards to be given. The JCP employee told us that a bus with over 50 people were waiting at the...

JC Penney Company / stafford mens underwear, made in honduras rn3677 supplier 73630-6

Apr 9, 2019

Waist band shredding, also Hanes product, waist band stretching out, can't wear any more.Should replace both 3 packs. My e-mail is [email protected] .My address is DGuest 1802 S. 11 1/2 Road Harrietta Mi. 49638 It seems that you want people to get discouraged with sending a complaint...

JC Penney Company / missing $1.06 e certificate from my account and no response since dec 2018

Apr 9, 2019

It is my understanding that Gift Card and E- certificates do not have expiration dates but I submitted two emails to the JC Penney Gift Card inquiry stating that after a $23.94 order was placed on February 07, 2013 #K632-27830 STORE 7302-3 $1.06 should have been left on my account for...

JC Penney Company / men dress shirts

Apr 5, 2019

Your dress shirts suck! They have plastic within them that it is tough to clean my dress shirt collars and they might end up expensively ending up within the trash! Please, do make the changes to your men dress shirts, so that we can clean within The washing machine! I do not want to have to...

JC Penney Company / salon dispute

Apr 4, 2019

My mother, Juanita Granado and I, Olivia Zapata, had an Appointment with JcPenney Salon on Monday, 04/01/2019. It was a mother / daughter day, so we decided to both get perms on our hair. We got there at 11:30am. Our appointments were 12pm and 12:30pm, but both of us got seen at 12:35pm...

JC Penny / jewelry depot

Mar 24, 2019

I brought my ring in to JCPenny to get a diamond replaced and to get my ring rodium plated and when it came back my ring was hollowed out and so much lighter then when I brought it. This ring was my favorite ring and now I am so upset that anyone could do this and steal the gold out of it...

JC Penney Company / a pair of sandals

Mar 23, 2019 I bought a pair of sandals several weeks ago at the JC Penney in Tyler, Texas. When I got home, I realized that several pieces were...

JC Penney Company / jcp salon

Mar 12, 2019

So I went in to see about making an appointment for my hair at the salon the girl that was there set me up to come in last Saturday my appointment was at 1:15 p.m I was there til after 9 p.m she didn't do what I had asked for at all she had gave me a coupon prior to my visit for a 50...

JC Penney Company / order

Feb 28, 2019

On 2/18/19 I ordered a women's bralette #14-1373 - Order #2019-0495-4087-3843. The item was advertised as "Buy one get one free" on When I received the shipment today, there was only one bra in the package. When will JCP be sending the "free" bar? I am a Senior citizen and it i...

JC Penney Company / rebate

Feb 26, 2019

On November 26th, 2018 I purchase 4 items qualifying for a rebate. I mailed in all paperwork soon after and still haven't received my rebate. It is now 3 months later. I finally reached the appropriate contact and was told they didn't process it previously because they couldn't read the...

JC Penney Company / cooks 6 qt fast pot multi cooker

Feb 16, 2019

Ran this product as a Door Buster for $49.99 and none of the 3 Tucson Az had the item i got there before 3PM at the Irvington Spectram store and associate called the other stores and no one had it. I wasn, even offered a rain check and i was there when it turned 3PM. Hard to believe that...

JC Penney Company / ge dryer

Jan 30, 2019

I purchased a dryer from JC Penney with the understanding that the vent for the dryer would be on the side due to the confined area of the washer and dryer. When they installed it, they said they could only do from the back even though there was a slot on the side to use for the vent. As a...

JC Penney Company / rewards

Jan 29, 2019

I have purchased enough merchandise from JCP last year to have four ten dollar coupons to be used on future purchases however I am unable to access the rewards to use towards new purchases. Online info says I do not have reward points. I have called customer service three different time...

JC Penney Company / boys husky jeans

Jan 23, 2019

We have always bought Arizona husky jeans for my son because they are the only ones that fit the best. Over the past 5 years, we have bought several of these jeans and 95% of them have gotten holes or torn after only 1 or 2 uses. We assumed it was just our son being rough...being a boy...

JC Penney Company / employment/customer info abuse

Jan 12, 2019

Company has totally changed. Do not trust them with your employment, credit card info, to be honest or caring about anything but what time you clock out. Customer orders sit in stations days and weeks at a time but they don't care. Credit card numbers get thrown in the everyday trash...

JC Penney Company / showing a product that you do not have

Jan 9, 2019

I have purchased the Arizona Khaki Junior Pants for the last eight years from your company. However, for the past 10 months I go on the website almost daily and you show the pants but they are always out of stock. I have called customer service and they only could tell me to continue to...

JC Penney Company / jcp in wayne new jersey

Jan 5, 2019

My daughter just turned 19 years old couple months ago and she been working in jcp Wayne no for Almost 2 years, my daughter is very naive and well disciplined, never get in trouble, always been honest and friendly to everyone around her. She start working 2 years ago in the shoes department and...

JC Penney Company / faulty advertising

Jan 5, 2019

I have been a loyal jcpenny customer forever, using my pennys credit card most of the time. I signed up for text messages and have used these deals quite a bit. one recent text that came on Wednesday January 2nd clearly stated "Extra 50% off clearance already reduced up to 80% in store " My...

JCPenneys / online order

Jan 4, 2019

So I received my invoice order today invoice # c402-47167. I was really excited about getting 6pr of Arizona jeans for only $89.04 shipped to my door. And I just ordered these! Long story short I got home today and opened the package with excitement then I saw a ink tag as soon as I opened...

JC Penney Company / checking out is impossible

Jan 3, 2019

JCPENNEY Get it together before you have to go totally bankrupt I visited the Jcpenney in Florence Al today. I was purchasing hair products attempted to pay at the salon and was told that the register was broken and I would have to go to mens wear to pay which is now a returns register . A...

JC Penney Company / shipped wrong shoe not once but twice and then stated they were out of stock

Jan 3, 2019

I order a pair of Nike black, grey and gold shoes on 11-26. When the package arrived at my house, it was a solid pair of black shoes with a gold nike sign. I called customer service who told me to either return, go to nearest JCpenny and see if they had shoe in stock. I explained they did...

JC Penney Company / staff

Dec 28, 2018

My family was in the Katy store my mother and my self were going to some tops that the sign read buy one get one and we had both had quite a few... each! We had also had ask someone who worked for J.c Pennys and also told us it was buy one get one ! We were at the registers they were not...

JC Penny / online order

Dec 28, 2018

I ordered items online for Christmas presents. They were listed as in transit for 2 weeks then never delivered. We did not receive notification that it was not being delivered. We called them and were told that the package was lost. We would have to go to the store to get a credit...

JC Penney Company / unprofessional lod

Dec 27, 2018

I am a seasonal employee at your Bakersfield store and on December 21, 2018 a manager named Jocelyn was very rude to me. She unjustly and harshly criticised my work ethic because I was not selling enough credit cards and have a low APOT score. Even though I do try every single shift. She...

JC Penney Company / customer service

Dec 27, 2018

I don't use my JCPenney credit card very often but when I tried to use it this Christmas my purchase was declined. This did not make sense because I've always had a fairly high credit limit and I knew my 150.00 purchase would not have exceeded this limit. I used a different card for the...

JC Penney Company / customer service at your jefferson mall store 4803 outer loop rd louisville ky 40219

Dec 27, 2018

Hello, my name is Diane, and my fiancé and I were returning a Christmas gift on December the 26th, to the Jefferson Mall, JC Penney, that our daughter had purchased for her dad. She bought him a pair of Nike sweats, originally $55, but she got them on sale for $43. We approached the register...

JC Penney Company / exchange of merchandise.

Dec 26, 2018

On May 11, 2018, my husband bought me a pair of shoes at the Clermont, FL store. These were for the beginning of the school year (I work at a school) and was getting ready for that. In the meantime I was ordered by my doctor to take a special medication that are steroids. I started gaining...

JC Penney / cc credit on returned item

Dec 26, 2018

I returned 2 separate orders at the same time that I ordered online at the rocky mount, nc jc penney store for cc credit back to my jc penney card. This is a new card. My account was credited for one amount, but not both. I have the physical receipts that show I should be credited however...

JC Penney Company / refund/jcp app

Dec 24, 2018

The jcp app did not indicate that I had a pending payment so I double paid a bill on 12/14. When I called to get a refund on 12/17 I was told it could only be a check and i'd receive it in 5-15 briskness days. While that's annoying, and i'm disappointed that the money cannot be reversed...

JC Penney Company / coat zipper and split and treatment

Dec 15, 2018

I bought a coat at the Mankato, MN store. The zipper tore apart a few wears. I called the store asking to speak to HR about the treatment I have received. I called twice and left two messages and never received a call back. This is not professional if you can not return a phone call. I...

JC Penney / arizona loose fit jeans

Dec 13, 2018

Is there not a place that someone can purchase 38x32 Loose fit Arizona jeans. I have not been able to find them in any of the local JC Penney stores and when trying to order on-line this size( along with many others) says it is sold out. Are AZ jeans no longer being produced? I just need...

JC Penney Company / portrait studio

Dec 12, 2018

I had an appointment to take pictures of my kids at 7:30 pm and the store called me to say that the photographer had a family emergency and that I needed to show up by 6:30. I let him know that I had to pick up my kids from school at 3:30 then get them home to feed them and get them dressed and...

JC Penney Company / order placement and receipt/lack of customer service

Dec 11, 2018

Hello - I am not one to reach out to corporate media when voicing my concerns but if a response is not provided I will let this be shared over various media formats. It is time that companies wake up and listen to their customer's concerns: I have been a JC Penney's customer for over 40...

JC Penney Company / terrible customer service

Dec 11, 2018

On December 4, 2018 I placed an order to JC Penney for a pendant, order #2018338580118313. I received an e-mail notice that the package had been delivered. Well, I didn't have any packages on my front door, nor was there one in the mail box, so I immediately contacted JC Penney at...

JC Penney Company / "misplaced" order and charging me twice

Dec 9, 2018

I ordered an item on and received a notice that my card was charged and my item was shipped with an arrival date of December 5th. After almost a week had passed and my item was not here, I checked back online for status and there was no longer tracking/shipping information. I...

JC Penney Company / management

Dec 6, 2018

Your MI Fl store should just close now. Its headed that way anyway with the current management. They dont care about their employees or the store. Employees dont have what they need to do their jobs, including more employees. Printers dont work. Management cant help because 1 they dont...

JC Penney Company / order placed and not received

Dec 2, 2018

On 11/24 I placed an order via phone. The order number is 2018326581456733. It has not arrived yet. However, when tracking the order it has been tossed around Az. There are 18 moves that this order has made to date and it is not in my hands yet. I have never heard of this situation and I...

JC Penney Company / cleanliness of a store

Nov 25, 2018

On November 24, 2018 at 1030 a.m. my wife and I were in the JC Penny Store located in Southridge Mall in Greendale, Wisconsin. The store was in disarray. It looked like a tornado went through it. There were shoes and clothes dump in piles on the floor. There were wrappers and drink cups on...

JC Penney Company / the way I was treated

Nov 21, 2018

I have made 2 complaints on your store in Tulsa Oklahoma on how my girlfriend and I were treated rude and disrespectful my girlfriend loves your store and has a credit card with you but im not going to be degraded when im asking for a price on something im buying for my girlfriend because...