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JC Penney Company Customer Care Service

JC Penney Company, Inc.

6501 Legacy Dr
United States - 75024-3612

Customer Support Phone Numbers

+1 800 322 1189 38 61

JC Penney Company Complaints & Reviews

JC Penney Company / I appropriate music playing at riverton, utah store.

Laura Rowley on Jan 15, 2018
I was disappointed that music playing in your store was a Taylor Swift song with numerous swear words. This bothered me as well as my kids. I am not the only one bothered or offended by these kind of songs. You will not have customers ever bothered by music that does not swear so I do not...

JC Penney Company / women tall pants

michgil on Jan 13, 2018
order number: 2017-2105-8057-7882 order number: 2016-1875-1013-9804 Most recent order numbers Every pair of Stylus jeans I have purchased from you have had the zipper break within or just past a year from purchasing them. That is also the case with the women's tall blue dress pants I...

JC Penney Company / received medical supplies!!!

Fooooley on Jan 11, 2018
Instead of nice fluffy towels, I received a box of IV drips, bulk pamphlets and a bulk sealed (thank goodness) package of Clinisol! These are pharma products, not towels! When I called their third party "returns" group, the lady kept telling me she had "the worst headache" and just told me...

JC Penney Company / comforter and sheet set

Tiffany Powell berry on Jan 10, 2018
This has been the worst experience I've ever had from jc penny. 1st the eta was Monday which all of a sudden changed to Wed. When i called and talked to a supervisor she acted as if I was bothering her. Then when I called the store 2 days straight I finally got someone who was just a...

JC Penney Company / never got my shirt but bank account was charged

CustomerReview7 on Jan 10, 2018
Hi, I ordered a shirt online at jcpenney.com Dec. 24, 2017. Was suppose to be delivered to store for pickup Jan. 4 and today is Jan. 10 and still no shirt showing delivered in the system when I called the store. My back account was charged back in Dec. yet associate told me she was sorry...

JC Penney Company / unhappy /where's my order? 2017-3475-8074 - 7915

Where is my paid order on Jan 9, 2018
I ordered a TV through the JCPenney's app. the day after Thanksgiving Black Friday. Week later the confirmation did not look right and I was told order got messed up, so on 12/5 I was offered a different TV. Order confirmation 2017-3396-2019-966, after waiting a week and then calling..That...

JC Penney Company / tyrone mall senior citizen fraud

Jay Fazakerley on Jan 8, 2018
Always go to JC Penney in January for "white" linen sales. Sign indicated "40% Discount for Retail Priced Home Items $40 or more). Selected two bathroom towels (item 740-4087-0067 priced at $18) and a packet of eight washcloths (item 740-1010-0059 at $6...totaling $42 retail. Cashier...

JCPenny / boys arizona jeans

Lakeisha Jenkins on Jan 8, 2018
I purchased 3 pair of jeans for my son. When I looked at them they seem fine. My son son tried them on he said they hurt. The jeans felt like sand paper really tough. I put them in the washer with fabric softener they still felt the same way. I would like to get my money back and I will...

JC Penney Company / returns alexa

Jennyb1863 on Jan 8, 2018
I purchased 3 Alexas on Black Friday as Christmas gifts for $39.99 each! Well one of them would not charge, it had an issue in the Alexa itself. I called to get a replacement and was informed they would refund my money but if I wanted it replaced I would have to pay FULL PRICE ($99.00) for...

JC Penney Company / issues with wedding ring repair and service

JWBCamper on Jan 6, 2018
Sir/Ma'am, I have been purchasing jewelry from your JCPenny Store (2910) located at 7751 Towne Center Pkwy, Papillion NE 68046 for many years. In fact, I purchased my wife's wedding ring from this location in 2009, and always working through Mrs. Venessa, the jewelry customer service rep...

JC Penney Company / employee

Madeline Vasquez on Jan 4, 2018
Me and my husband came to jcp the other day looking for jeans for my son. We needed some help so I asked the first associate I saw. Her name was helen. She was so rude it's unbelievable she even works there!! I asked her for her help and she rolled her eyes and walked off! That was very...

JC Penney Company / customer service

Brittany eichelberger on Jan 2, 2018
About a week ago I was in the Montgomery IL location for a return. I was returning a pair of boots I had purchased 7 days prior to the date of my return. I could not find my receipt and understood the return policy of reciving the lowest price in the last 45 days. I originally paid 25.00...

JC Penney Company / order tracking and customer service

Mslickalot88 on Jan 2, 2018
I ordered a sweater on the 22nd received a email on the 23rd saying it was shipped and would receive it by the 2nd. I have tried tracking my order for a week and can not get any information other then the date it was shipped. I called customer service and after finally getting through...

JC Penney Company / cordless roman shade

cpsguy on Jan 2, 2018
On 12/18/2107 I ordered a set of blinds. I received all of them and installed them. Within less that 2 weeks one of them failed. This is where the horror begins. I place a call to customer service and was on hold for well over an hour. When I finally get someone on the phone, she inform...

JC Penney Company / missing item in order

jljack57 on Dec 31, 2017
I ordered a number of items from JCP and they were shipped in two separate packages. The last one was received right before the holidays and I have just now opened it. It is missing one of the items listed. I contacted JCP this morning and I was told that it was delivered by UPS and give...

JC Penney Company / salon

Kimpon on Dec 30, 2017
Dec.30.2017 I Robriesha Ladler went to the salon to get my hair deep conditioned. Upon getting the service I asked the stylist about the price of blow dry and she in formed me that it would be $25. Meanwhile the stylist is roughly combing my hair, ripping a lot of my hair out. I told her that...

JC Penney Company / poor management behavior

Bree Powers on Dec 30, 2017
I arrived at the Middlesboro Kentucky JC Penny this morning at 10:00am. The doors were not unlocked until 10:08am. The delay came from a manager named Penny. She saw me standing there but continued her conversation which seemed to be small talk. When she unlocked the door she did not...

JC Penney Company / arizona shoes

Mom123455 on Dec 30, 2017
During your Black Friday sale I purchased a few pairs of boots for my girls! If I would have known how cheap they were made I wouldn't have spent the money I would have rather bought boots that last! The buckeles have broken and the shoes look like hell after about 5 wears! If your going...

JC Penney Company / kitchenaid stand mixer

Roger F. Kornowski on Dec 30, 2017
I complained somewhere before about you not having or pretending to have my mixer shipped by creating a UPS fake tracking number and waiting for product to arrive! And the three calls I made and waited over a total of three hours hanging on the phone before I finally got to get my money...

JC Penney Company / the stores

Mycike on Dec 29, 2017
My name is Mycah Smith and I recently visited two of your stores. One store was located in Kingsport, Tn at the Fort Henry Mall and the other was in Johnson City, Tn. I was very disappointed in both stores. They were both had articles of clothing strewn about and was very unorganized...

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