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JC Penney Company Customer Care Service

JC Penney Company, Inc.

6501 Legacy Dr
United States - 75024-3612

Customer Support Phone Numbers

+1 800 322 1189 27 38

JC Penney Company Complaints & Reviews

JC Penney Company / Customer service at JCPenney location at Shops at Montebello

Joci12 on Oct 21, 2017
On the afternoon of October 21, 2017 my boyfriend and I walked into JC Penney at the shops at Montebello. Upon arriving we began to look at the shoes I wandered off to look at girl shoes meanwhile he tried some shoes on immediately an employee came from out of nowhere and made it a point...

JC Penney Company / The appearance of your Waldorf, Md store

Chris Thompson on Oct 21, 2017
Please see the attached photos of this dump. It appears no one has spent any time nor attention to the men’s section. The photos say enough. Looks like a tornado went through there! I used to spend a lot of money in this store as well as my father. These days there are no ties married with...

JC Penney Company / Employee

Alex Marco on Oct 20, 2017
I would like to put in a written complaint about a cashier called Esmeralda working on 10/19/17 around 7:00 PM at the children's cashier. I was next in line waiting (under the sign that says line starts here) and this cashier decides to help some other lady who cut in line. When I stated...

JC Penney Company / seiko watch repair by jcp and misinformation - or fraud

Ronald Migut on Oct 19, 2017
On Sept 26th I asked a (Queens Center NY Mall) JCP rep if they replaced watch batteries (I bought my Seiko several years ago at JCP and left it in a drawer for over a year and it had stopped). The rep said 'yes, but come in the next day because someone would be there who can close the back...

JC Penney Company / kids jeans

Kel p on Oct 18, 2017
My daughter got a pair of jeans as a gift and they were to small. We didn't get a receipt (my grandma had bought them for her.) Anyway, I went to take them back and was told I would get $0.31 for them. I guess if you don't have a receipt you get them at the lowest cost they were sold at. I...

JC Penney Company / local store

Lululemon on Oct 17, 2017
Yesterday we shopped at JCP. While my kids were trying on clothes my husband was looking through a rack and the first pair of shorts where odd looking. We looked at them and they were actually someone's old shorts. Meaning someone took JCP shorts and hung up their old stained shorts! Thi...

JC Penney Company / salon - cut and highlight

Suzy Duncan on Oct 16, 2017
Good afternoon. Just to start out, I did fill out the customer survey from my receipt and asked to be contacted, but nothing came from it. I made an appointment at the JCPenney Salon at the Deerbrook mall via web for Saturday October 7, 2017 at 12pm CDT. I was told the service would be...

JC Penney Company / online ordering

pritch991 on Oct 16, 2017
Ordered a bogo recliner set on Columbus day sale. Selected 1 figuring pay for one would include a free one also. Delivery company called few days later saying they had my chair. Called to verify they only had one and called customer service at Penney's. Was told I only selected 1 not 2 and...

JC Penney Company / salon service

Samantha Westbrook on Oct 16, 2017
Hello my name is Samantha Westbrook. My mother Carole and myself had an appointment satuday October 14 at our local jcpenny salon in Wilton ny in which my mother was to get a hair cut and have her hair straightened while I wanted an updo for a wedding we were attending later that day. From...

JC Penney Company / customer service

Janie Gonzales on Oct 14, 2017
I went and bought some items I’m upset cuz after I walked out of store I say a friend and I told her about my buys and she mentioned to me about the Scratch & Save I was like uhhhh cashier didn’t tell me anything about that. All I gotta say is WOW I could have saved more. And sadly there...

JC Penney Company / online ordering

Christine Kirkland on Oct 10, 2017
This is not the first time I have had issues with online ordering, but now I am completely at loss for the way my situation is going. I had placed an order on September 18, I payed for it to be shipped to my home, when I received it the order was wrong i ordered long pants they sent me...

JC Penney Company / shopping experience

SidCass on Oct 10, 2017
A friend and I went shopping at the JCPenny at the Richland Mall in Mansfield, OH around 3:00-3:30 today (Oct. 10). We were looking around Sephora, trying out products and I could remember exactly what all I needed. I was pushing my daughter around in a stroller so I had two products in...

JC Penney Company / credit card acct

Kaking on Oct 10, 2017
I cannot remember my password to pay bill online. I would like to be in touch with someone who can help me. I have spoken to customers service twice and chat twice and these are the stupidest people. I tried to tell them I need to reset the password and when I try to reset, the program...

JC Penney Company / mastercard

Terry-Tony Solis on Oct 9, 2017
Below is correspondence with Shumacker Clinical Partners requesting a refund for payment made in error to them. The emails are shown from most current to previous emails sent. Any help you can provide is greatly appreciated. This is second email sent 10/9/17 From: Solis Date: October 9...

JC Penney Company / online orders

Vena Murphy on Oct 9, 2017
I have been a JCPenny customer for some years. This is the second time I have placed an online order and had to contact customer service immediately. I asked the associate to cancel the order or have it rerouted to my house or to the persons house who I bought for. The associate told me...

JC Penney Company / penneys credit card co.

Pam Belding on Oct 8, 2017
On 8-4-16 I purchased 5 pairs of shorts on line. I had some trouble getting the order to go through, but finally it did go through. The price was $56.13. When package arrived the price did not reflect the extra discount and was charged $69.70. This problem was resolved at catalog counter...

JC Penney Company / order that was done on september 21,20017

Lavern Miller on Oct 8, 2017
Save for later Remove FREE Same Day Pickup select to view availabilityChange Ship to Store for FREE or Ship to Home Est. Delivery:Oct 12th - Oct 16th Hanes Men's ComfortBlend® FreshIQ™ ComfortFlex® Waistband Boxer Brief 4-Pack Hanes Men's ComfortBlend® FreshIQ™ ComfortFlex® Waistband Boxer Brief...

JCPennys / furniture

Kdstew32 on Oct 8, 2017
The website has a recliner originally $680 on sale for $379 and buy one get one free. Yesterday I called because it wasn't ringing up in my cart correctly and they fixed it but there was a truck charge I wasn't expecting did I held off. Last night I went ahead and purchased but...

JC Penney Company / dressing room code

evyjets on Oct 8, 2017
Guess dressing rooms are now coed? I had a man in my dressing hanging over the door next me. When I came out and told your people their's a gentleman in the dressing room your people did nothing about it. Ever hear of security? Well, I will no longer be a JCPenney customer. I refuse to...

JC Penney Company / frustrating customer service experience

Chi-Chi Akpan on Oct 6, 2017
Hello, My name is Chiehiura Akpan. I have been a JCPenny customer for some years. I usually do my shopping online because it's more convenient for me. Yesterday (October 5), I ordered about four non-stick cookware items just before midnight. When I hit the place order button, i realized that...

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