Jackson Hewitt
Reviews and Complaints

So on January 29 2020 I went into to Walmart and saw Jackson Hewitt set up, at the time they were not busy so I figured I'd give Jackson Hewitt a try because I normally go to H&R Block. The representative's name was Christina, she seemed like a nice women I gave her my W2s and she asked me if I was claiming any dependence I said no and she never asked me another question after that. Then about 15 minutes later she told me that my federal would be on my card in a couple hours top and she specifically said that the charge came of only federal not state nor did she inform me I could of paid upfront I didn't need a advance So I waited the night goes by still nothing so I call back the next t day and another woman told me 7 to 14 days now had she just been honest from the start I may not have done my taxes their. Now let's not forget I have two 1095c from both my jobs that she never even ask about so now my taxes are wrong. So on 02/13/20 I was concerned first of all my state taxes came first and they deducted 147.95 for the services okay I understand you guys need to be paid but I was told it came of my federal. So I called that day I was speaking with a man who was very rude I explained to him my concerns about my taxes not being correct because those forms for my health insurance had not been put in to my taxes and why did they take it out of my state when I was guaranteed it only came out of federal mind you my state taxes where only 257 so I was very upset I told him first of all I was lied to from the start she said my federal taxes would be on my card in 2 to 3 hours tops then he says it usually 24 hours I said well where is it then he said I don't know I'll look it says the 17 well why was I told 2 to 3 hours I was guaranteed that and further more she asked only one question didn't bother asking about my 1095c so I was upset and I told him Ithis is why I go to H&R block and he said and that's where you should be going! So then he asked what I wanted and at that time I wanted my bill reduced he then told me "you got the cheapest package can't get any lower then that" so I said well my gosh how much more do u have to pay to get your taxes done and he thousands. He was so rude I asked him if there was someone else I could speak to cause him and I were getting no where and he said no I'm it. At this point I want all my money back my taxes were done wrong I was lied to and treated horribly by your staff I will be filing a formal complaint if this is not resolved in a timely manner. I have already called the number for complaints and they said someone would get back to me and I'm still waiting
I'm applaud at this kind of behavior what kinda business has disrespectful employees like that. I hope to hear from you very soon
Thank you for your time.

First of all I was ten minutes early for my appointment, and the actual workers at Jackson Hewitt showed up to the office 10 minutes after they were supposed to open, secondly my appointment was scheduled for 11 am and nobody cares to start helping me until 12:15 pm. Thirdly I was late for work due the Jackson Hewitt employee not knowing how to complete his job and having to keep leaving and asking for help. I really hope there are not any errors on my tax return and two I hope Jackson Hewitt choose better employee s going forward because there is nothing professional about showing up to work late and leaving your customers waiting in a lobby for an hour when they have a whole appointment scheduled. I hope y'all do something to this ghetto [censored] office filled with employees who are stupid and slow.

My complaint is concerning the early refund american express is temporely down and I was informed that they are not sure if it will take a few days. Well some of us that have limited income really count on using this service to help those who are unable to save up enough to buy christmas gifts . Of course im angry, disappointed .Ive run into so many issues more then I care to say and I still remained a loyal custmer but this takes the cake it sucks so close to christmas.

We had our taxes prepared by jackson-hewitt the year before in redmond, washington and decided to have them prepare our taxes again for 2018 but in a different office due to us traveling. Patricia ryan and I arranged an appointment in dalton, georgia, february 27, 2019. We met with jennifer baldwin, the tax accountant, who prepared pat's taxes first. Her receipt number is, gas 11857. After jennifer prepared pat's taxes she started to prepare mine. Jennifer shared with us that she is new and still learning a lot and that her boss cindy is here to assist her if she needs any help with anything. An hour later jennifer quoted me, "you owe $67, 000 for 2018." I said, "what!?" jennifer admitted it sounds like too much and possibly a mistake has been made. She then asked for cindy's assistance. Cindy said she found a $2, 000 (two thousand dollar) error which brings it down to $65, 000. I said "this can't be." her reply, "I wouldn't lie to you. I wouldn't make this up. I've been doing this for forty years and operate other offices. I canceled, decided not to file and contacted a tax attorney. Anderson-bradshaw tax consultant (joshua kronick, [protected]) prepared my taxes and found I owe the i.R. S. For 2018, $1, 589. This huge mistake cost us $2, 150 for attorney fees. Not only was cindy arrogant but showed no interest in going any further with my complaint.

I used JH online tax service on 2/13/19 and needed to file two state taxes because I had moved from WI to MI. Federal and MI taxes were filed online and submitted without issue. However, WI state form was incorrect. The service filed a WI form 1 but a 1NPR for part time resident was actually needed. Since the WI form could not be submitted electronically, I researched the prepartation. The prepared form 1 showed I owed $128 but after completing the 1NPR, I was due $292. I paid $36.95 prep fee for each state and $49.95 for federal. I would like a $36.95 refund for the incorrect preparation of WI tax form since I ended up having to do it myself.

Ms. Elaine Smalls had her taxes done at a location on Boston Road, Bronx, New York. At that time it was not told to her exactly what she was signing and she signed a paper allowing Jackson Hewitt to sell her information. She would like something in writing stating that her information has been removed. Her case number is 52780 and we spoke to Princess.

Id like to make a complaint and incorrect information I was given when I filed my return. I'm paying 440.95 for my service I received. I wanted the refund advance witch was 49. Of that for the app. To get funds I was told my tax prep fees and the loan I received for 500 would be taken from my federal refund to pay for the tax service and yo repay my loan. I checked the state's where's my state return it said it was set to deposit [protected].$ witch was the amount I was set to get and the date arrived nothing the next day I had to contact an agent to see what had happened or if it was just taking a bit and the agent told me it was taken for repayment of the loan witch would of been ok if id been told the correct information at the office and another problem I feel is odd why would 339 be taken now instead of when my larger federal return was issued when the whole amount could be taken at once but now not only could I of used that 339 at the moment but I feel the need to watch more closely when funds are received for federal to make sure the correct amount is taken and not another mix up with information.

I live in Gulfport, Ms. I was told on the phone they closed at 7pm so i get to the office on 25th and im told they closed at 5pm and was turned away. I then walked 2 hours to the next location at the Walmart on highway 49 Gulfport ms and was told they closed at 5pm and the location says 7pm and was sent away. So to be safe, I made an anointment online for today at 1pm and again walked 2 hours to the location to see a hand written sign that said closed.

This service provided for assistance afterwards was unprofessional and the staff was rude. The staff name was Lindsay or Linda at this location. I applied for early advance refund and was given American express card and told was approved and the money would be on the card in 30 minutes. Never received the money and when I called to try to get resolved the lady who answered the phone Lindsay was rude, never returned my call back and unprofessional. At the end of day I have to call several times to get answers and called Meta Bank who provides the loan and was told my application was denied because I didn't want to refund for $4200. Just very unprofessional and not reliable.

i filed for my taxes in on of your office in ocala i was charged $500.00
i did not know it was going to cost me that much to file formy taxes that is outrageous nobody said anything to me i call your care team in vain i send mail to the office where i file and nobody bother to answer me and i am still waiting for somebody to talk to me
because i ve been reap off and i do think that isfairnt

Jackson Hewitt has prepared my taxes for years. The IRS audited me for 2015 and 2016. I have sought the help of the office that prepared my tax return. She gives me the run around and doesn't answer my texts or calls. She doesn't show up for appointments she makes to meet with me. This has been going on for over a year. The tax return preparer is Kay Moore with Jackson Hewitt. I keep receiving letter from the IRS and I keep taking them to her office. I never get to meet with her.

I worked at the Sturgis Michigan branch as a receptionist. The General and Assistant Managers are completely rude to their employees. I have a Facebook Messenger conversation that they verbally attacked me and cursed me out. I will NEVER work gor that company again! There was even a time when I was told I wasn't allowed to tell customers about a $200 promotion. They had to ask me personally because the company didn't want to have to pay the customers the money! Management all have attitudes towards employees. It's horrible!

I filed my taxex on April 23rd. No one recognized it was rejected until the 28th! I came in on the 28th to sign it again and it was already sent off to the wrong address because it was sent before being confirmed by me. I called my preparer and she hubg up on me told me i "better not throw her under the bus!" And said "there was nothing she could do. I still havebt received ny return its July 5th! I WANT MY PREP FEE BACK. Please contact me about that ASAP! THANKS
DONYELL WILSON
[protected]

Hello,

On 04/16/2018 your tax preparer, Tanya May, prepared my 2015, 2016, and 2017 tax returns. I received my 2017 refund since she filed electronically. I received a letter from the IRS requesting copies of all sources of income for 2015 and 2016. As such, I mailed the requested information to the IRS.

At the time I asked Ms. May why she was not including my W-2s and 1099s and she stated it was no longer required. Apparently she was incorrect. As of today the IRS website tells me my status is 'still being processed'. I've tried to call the IRS and cannot reach a person. I have called your Waxahachie, Texas office and they are closed.

At this stage I do not know if the faulty filing has triggered an IRS audit or not and I can't seem to find out.

I need help and I need help quickly. I put my trust in your preparer and paid for said services yet I fear that now attention to myself has been brought to the IRS because the source of income documents were not provided.

Please call me as soon as possible at [protected].

Respectfully,

William Wayne Ballard II

Date: 01/18 to now
Jackson Hewitt did not file all my w2's and it caused me not to get my refund until june of 2018. They are stating that I should have filed an amended return with them. How ever the irs is stating they would not accept the amended return. Now Jackson Hewitt is stating because I did not come into the store to complain about this issue they will not refund it. I filed complaints online with them and by leaving voice mails. I work in the hours they are open and do not have time to waste waiting 4 hours to get one issue resolved when it should have not have happened. I am request a refund of my filing fees from them and the manger is very rude and condescending refuses to refund them.

Toni the manager of the Hinesville, Georgia office completed my 2016 taxes. I filed taxes for 2017 and discovered the mistakes she made through another company. I contacted Toni via phone and she pulled up my taxes on the phone and noted her mistakes. She later sent me an email stating she had submitted paperwork for the return of my fees. I also went to Jackson Hewitt in NC to get my taxes amended. Now Toni is stating that there was no mistake made on my taxes. I'm still waiting on return of fees. I have proof of her email and my amended taxes.

We have used Jackson Hewitt for many many years. We have had the same person "Bob" prepare our taxes for the past few years. This year he seemed forgetful, scattered and not competent. The other person in the office overheard and observed this and helped him. It seemed he was showing early signs of dementia.

We received a letter by the IRS that for 2016, one of our W2 forms was not included with the tax return filed.
Bob is the person that prepared our taxes. Upon going to the local office in Michigan City, IN. we were informed that Bob no longer works there. We were informed that she would bump this up to her supervisor. This was 6/5 and the $1400 was due to the IRS on 6/20.

Hearing nothing from the local JH, nor the supervisor, my husband went to the local office today and was told "the supervisor cannot help you", you need to call cooperate. Then the supervisor on the line said "and good luck with that".

We are requesting a total refund for the money we paid to have our taxes prepared which was almost 400.00. Also we are expecting JH to pay for the penalties and interest that have been accrued.

In closing, we are very disappointed with the service we have received. We feel this is totally unacceptable.

Sincerely,
Dr. Patricia Hart
[protected]