Jackson Hewitt reviews and complaints 1
View all 231 complaintsJackson Hewitt - thown to the wolves and abandoned
I used jackson hewitt to prepare my taxes for 2009 and have been paying for it ever since. My mother passed away that year and left me a small cd (Certificate of deposit) so I was a little intimidated about using a 1040 ez so I went ahead and paid the $200.00 to have it "professionally" done at this location so there would be no mistakes. The cd was filed as an ira somehow and there are substancial penalties for early withdrawl... Etc. The irs has taken so much from me already for this by way of withholding returns since then and now here yet again in 2013 for crying out loud, by way of wage garnishment for the same problem. I went to the little river office and was extremely, rudely told that " we don't make mistakes! It's the irs who made the mistake not us, you need to call them!" is'nt that what I paid $200.00 for... Not to have to deal with the irs.
They absolutely refuse to do anything about it. Today feb. 12, 2013 I was told by that horrible, rude, obnoxious woman at that jackson hewitt office, that all she is willing to do is send a check to me for $49.00 to cover one of the late fees and that is it. The irs is after thousands and they want it now. I am being treated like some kind of criminal by the jackson hewitt office and the irs. The only thing I am guilty of is paying jackson hewitt $200.00 to prepare my taxes. Beware! Save your money because they do not stand by their work at all. Anyone know a good lawyer for this situation?
She even had the nerve to insinuate that this whole thing is my fault. Like I am some sort of tax professional.
The complaint has been investigated and resolved to the customer’s satisfaction.
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Detroit, Mi. I had nothing but problems filing with Jackson Hewitt this year. There employees are poorly trained people. Tax business should always be DO IT RIGHT THE FIRST TIME! It took them three times and a delay in my return. I will NEVER tell anyone to get the Taxes done by them...