Jackson Hewitt
reviews and complaints

I am furious disgusted & hurt (yvonne stallworth) in the red bank road office with the help of the other tax scammer mercedes phillips in the cincinnati oh facility are fraudulent scammers who didn't even know how to read a w2 not 1 w2! Yvonne stallworth held me up in the office for 3 hour's pretending like she knew what to do as if she knew how to read a w2 preparing to rob & scam me by adding premium packages & worry free bundles & extra things that I never asked for or gave consent to, she never even discussed explained nor did she even ask me about me wanting extra packages. I never requested anything extra, she started with were going to charge you $64.50 to do my taxes then switched it & jumped to $680.95 on paper when yvonne printed out the finish, just doing what they both wanted to do! Mercedes phillips preped the fraud watched the fraud & didn't even intervien as in being so professional to finish my taxes for her or have me switch to her to get me out the door properly & professionally. Yvonne didn't even have a name tag doing my taxes neither did mercedes they kept switching screens on my taxes as if my payout & charge was going to be one thing then then printed something totally different out. They are so hateful they charged me $680.95 to file 5 regular w2s with no business added they both were not competent enough to even be doing people's taxes not even to file my four others w2s from the previous year. I had to schedule another jackson hewitt appointment. After being charged almost $700 & waiting for 3 hour's when I was already prepared & organized. That red bank rd office needs to be shut down immediately!

They make jackson hewitt look terrible

I do not appreciate the latest commercial. I feel that it is very offensive, especially to the young kids. It is really not a very good way to promote business. I know I would pay extra to go else where just by the mere fact of your actions by publishing this very offensive, non appropriate commerical. Please remove this and express an apology, you will go far

Your ad stating "What the buck" is disgusting. The first time it comes on and I hear it, it sounds just like What the f---. What on earth are you thinking? Especially a tax service. I wouldn't give you my business based on that commercial alone. Do companies really feel this is the way society relates? Just everyone keep getting more and more crass and in the gutter. Grow up!

I find it offensive and vulgar for you to purposely use the word bucks to sound like the vulgar 4 letter word its meant to sound like in your recent commercial. You know what you were doing and it sounds exactly like F--- . It's distasteful and I want it taken off the air. Not everyone uses vulgar language, I don't find it funny, and several other I have spoken with regarding this commercial don't find it amusing as well in fact find it disgusting.

I'm not sure who the [censored] was who came up with the concept but he should be fired AFTER the [censored] exec who approved it. 150% low class trash. JH is now the absolute LAST company I'd want to do business with if your "Buck" campaign represents your business ethics. I believe the majority of the people in the country still has some semblance of morals. I don't find your trash amusing.

I realize you think you have found a "catchy" phrase for advertising, but perhaps you should think again. As a parent, I would not want my child repeating a phrase purposely designed to imitate a NASTY word...a socially unacceptable word! And I would not want my child to repeat that at school, be misunderstood, and get in deep trouble. In watching your ad, I only paid attention in order to find out what idiotic company would come up with such a stupid phrase...in order to bring my complaint to you. Will your ad get talked about? Yes! But only in a negative fashion. And for those sorry people who think your ad is clever, they are the same sorry saps that would never use your business anyway. YOU have cost yourself plenty. This WILL be an ad people will remember, but only in the most disgusted manner, remembering never to use your company for anything!

I am writing to express my concerns about the jackson hewitt advertisement on tv. I am extremely disgusted with the advertisement you are running on tv. I think the language is sending a wrong message to young listeners and abrasive to adults. I would never use your company after viewing the advertisement. I think you should pull the ad and fire the agency who thinks this is appropriate for the public.

I am so surprised that Jackson Hewitt would put such an offensive commercial on television. It definitely got attention, in a negative way. I would not use their tax service, because of the ad. It is sad that this would be a way to put your name out there. It is very unprofessional and in bad taste. We shouldn't have to worry about today's children hearing this and thinking that it is okay. I am offended as an adult.

The new company commercial; “What the buck”is distasteful and shows lack of professionalism. The twist on words is obvious and inappropriate for public airwaves that go into homes. It speaks volumes about the character of your overall company and what you will do in the attempt to make a dollar. What happened to decency. Who in your advertising dept approved or thought this was a decent way to attract business. It’s displays a sleaziness that is definitely not amusing or inviting. Shame on this company. Totally classless.

The ‘what the buck’ commercial recently released by Jackson Hewitt is both crude and totally inappropriate. There is no reason whatsoever that this or any other company has to use such coarse language. Though it may be implied, it is painfully obvious what is being suggested. If the people at this company have no interest in decency and the effect that this has on young people, the public does and I hope that they will let Jackson Hewitt know.

This commercial is so poor, I cannot understand why it is allowed to be broadcast on television! The audience is not always adults. Young children see this and misunderstand what is being said. If this is the way Jackson Hewitt chooses to advertise to get the viewers' attention, then there must be something extremely wrong with their business. Oh, it gets the viewers' attention, but the method used is insinuating and extremely crude. With all the words which could be used to get the attention of taxpayers, why

not cut this offensive commercial and insert one with more appropriate language? Horrible commercial!

I received several letters from the Comptroller of Maryland regarding taxes due for my 2021 returns and I paid what Jackson Hewitt calculated my taxes to be. I lived in Maryland part of the year and the rest of the year was in Florida. I contact them in October 22 when I received the first letter. Apparently they filed two tax returns and they needed to contact the Comptroller to rectify this situation. It wasn't until I return from the Christmas Holiday that I found out this was not resolved as I received two more letters from the Comptroller. I scheduled an appointment online with Jackson Hewitt for January 16, 2023 at their Port Orange location. Upon arriving I met with Bill who indicated I didn't have an appointment even though I showed him my confirmation. He was not able to help me. While I waited he called Misty at another location and I spoke to her and advised that they wasted my time as I made this appointment to come in and meet with someone who could fix my taxes. She indicated I didn't waste my time, yet my taxes are not fixed. I was told they would scan them in and send to a manager to handle. I contact them on January 18th to see who was handling and after getting the run around I was told that Ms. Lisa in the Daytona office would review and get back to me. I waited until today January 23, 2023 to contact her to see what is going on and was told I could not be transferred to her, and that I would have to go into the office.

The new tv commercial is disturbing. The catch phrase, "what the BUCK" is just not funny nor appreciated. I do not want to see little children walking around repeating this garbage phrase approved by some sick and low moral people. Take that horrible commercial down and work more on being a better company. I would NEVER use those people's services!

Jackson Hewitt’s television advertisement is very offensive! We are all familiar with the term that rhymes with “buck” and its connected phrase, and your latest commercial is in very poor taste. If you were going for humor, you missed the mark. I certainly would not use a tax preparer who so blatantly uses one consonant to implant a vulgar term into the minds of the public. Just thought you should know.

I receive about three calls a day for the past two years from people trying to get in touch with Jackson Hewitt for a conference call. My phone number is one hour from the number they are trying to reach and it is very frustrating. I have spoken to people at Jackson Hewitt, but no one has been able to help me

I have attached screenshots of numbers from all over the United States calling me because my phone number is one off from Jackson Hewitt’s number

Congratulations for being yet another entity that stoops to the lowest of levels to promote your company for the sake of the dollar. Your "buck" commercial (as though you may as well have said it) is immoral, disgusting, without character and a sick attempt to gain patronage. Congratulations on caving to a clientele that might think it clever or cute, without regard for the youth that may also be watching. In reality, it is truly disgusting and even if I had planned on ever using your business, you can be sure that will never happen now. I'll also spread the word to the decent folks out there who will likely also be offended by your vulgarity and crass inappropriateness.

I moved to Pennsylvania in 2020 and had Jackson Hewitt prepared and file my 2020 as well as my 2021 tax returns. I received a notice in the mail form the York/Adams County Pennsylvania that I did not file my county taxes. I was unaware at the time of having my taxes prepared since I was new living in the state of Pennsylvania and relied on Kimberly Rohrbaugh who claimed to be licensed to prepare Pennsylvania taxes to prepare all the proper taxes. I have called and left several messages with her office that prepared the taxes and they are refusing to call me back. I have called the main JH number and no one seems to be able to help me. I would appreciated some call me ASAP at [protected].

i went there to do my 2020 taxes they did fed then said state wouldnt accept state taxes so i thought they new what they where talking about i havent recieved any of ca stimilus or gas refunds so i went to zippy tax in 29 palms ca they put my ca state tax thru no problem but it was past deadline so i want refund from jackson hewitt for all my ca stimilus gas and middle class refunds i had nothing but problems with that office from start

I went to Jackson Hewitt in Longview Texas to get my taxes done for 2020. It was rejected when they e-filed because something was written in the wrong place.So I paid Jackson Hewitt again to paper file my taxes. After a year had gone by I began calling your Longview office to find out why nothing was showing on my taxes. Each time I call your office I was simply told that you don't know anything about it

And that I would have to stay in touch with the IRS. Now I'm June of 2022 I was told by the IRS to file again. I could never get any answers or help from your office. Even now it don't even show that they received my forms.I can't get any help of any kind.