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Liberty Tax Service Complaints & Reviews

Liberty Tax Service / tax services

Hi
Sep 13, 2019

Did my taxes February 10th 2019 the girl that did them messed my taxes up really bad and was off on refund 2000 dollars huge mistake got a lot less then took seven months to get my taxes because of her mistakes told me they would refund me the charge for doing my taxes then when I I got my...

Liberty Tax Service / liberty tax service

Te
Sep 12, 2019

I filed my taxes on February 11 for my 2018 tax return never had a problem with filing with liberty before the lady that did my taxes messed my taxes up bad first she didnt file a form that was suppost to be substituted for a w-2 form then she told me I was getting 6795 dollars back on...

Liberty Tax Service / myself

La
Sep 10, 2019

I called the Corp very rude when I'm going by what the IRS told me to let liberty tax has my wrong account number to get my income tax return sent to my bank account which it was liberty tax fault by missing numbers on my account number I've been waiting from February 2019 for my...

Liberty Tax Service / refund

Sh
Feb 21, 2019

I was charged close to $1000 dollars for my taxes. The person who did my taxes did not even go over review with me. Right away she put everything in an envelope and handed it over to me right away.I plan on taking this to the news and look into it. Im 52 years old never has anyone done...

Liberty Tax Service / about inconsistencies with giving out checks with two people's name to only one person

Me
Oct 26, 2018

I am very dissatisfied with liberty tax and will never do taxes with them again for giving tax check to only one party listed on the joint check when other years both people had to be there to sign for it. Very bad customer service . Called corporate headquarters and no one is able to...

Liberty Tax Service / 2017 taxes over charge

Ce
Aug 08, 2018

Hi my name is Cecilia Perez and I'm doing this complaint because I file for taxes 2017 the representative did not explain to me how much would they going to charge and I believe he charge me almost $1, 000 which is like $8 less and I've been calling they've been saying that they're going...

Liberty Tax Service / 4 months later and no return

Ls
Jun 13, 2018

Ive been more than patient (as if I had a choice) waiting on this return. I have been in touch with irs and republic bank. What I finally found out was that staff at liberty ignored all attempts to verify my information for republic back (middle man). I have now waited 4 months on a...

Liberty Tax Service / unethical behaviour/dishonesty

Nr
May 07, 2018

I been a loyal customer for 5+ years and have been taken care of me in the past. My recent return had a major error which cost almost all my money, so I'm coming to you so that you can direct m how I can file for need to be compensated by Liberty Tax. I came to for your professionalism and...

Liberty Tax Service / federal taxes

Ma
Apr 16, 2018

I had a lady name Kristin Davis to prepare my 2016 taxes, she stated that the fee would be $125.00...i kept this in my inbox for proof...After about 3 weeks..I could no longer contact Ms Davis...she wasnt answering her phone..or texts.She never returned any calls, i never knew if i wa...

Liberty Tax Service / tax preparation for 2017 tax year

Sh
Mar 06, 2018

I had my tax done at Liberty Tax Office in Roxboro, NC on January 6th, 2018. At the time Joanne Long stated to me that they were not yet excepting state returns and that mines would be transmitted as soon as they start excepting them. I began checking on my state return on the where s my...

Liberty Tax Service / tax preparation

Ph
Feb 11, 2018

I had my taxes prepared in for tax year 2016 at the Liberty Tax on Main Ave in Norwalk CT for my business and for my Mom's personal taxes. Both were done incorrectly and I had to pay another accountant $1500 to fix the business taxes and they corrected my Mom's taxes after she got an IRA...

Liberty Tax Service / customer service

Sh
Feb 09, 2018

As I was talking with a tax preparer at the Granite City IL Liberty Tax location on the evening of 2/5/18. A worker there by the name of Lindsay Davis upon seeing me at the facility called her mother Veda (Davis) Neer to come to that location knowing her mother had made false allegation...

Liberty Tax Service / I was charged 399.95 for my 1040ez without knowing till it was too late.

Ky
Jan 26, 2018

This placed charged me 399 dollars to just file my 1040 ez and I don't realize till they were handing me my paperwork and saying thank you. I was completely scammed and thought it was free to e file because the lady in the phone said it was cheaper than h and r block which was 60 dollar...

Liberty Tax Service / tax preparation for 2015

Mi
Jun 25, 2017

I had my business and personal taxes done on March 1, 2015 at the Liberty Tax 3419 West Division Street St Cloud MN Office Number 13883 by Brandi Taylor. I received a letter from the IRS on May 30th 2017 that I owed money for unpaid Self-employment tax. I called the St. Cloud Office to...

Liberty Tax Service / bad management

Ta
Feb 19, 2017

I have worked for the LTS location in Monroe NC for 2 years. An employee knowingly and fraudulently used my child's information to help a friend get EIC. The owner IS aware, with documented proof, of these actions. The owner has not only failed to help me correct this identity theft issue...

Liberty Tax Service / customer service and tax preparation

Ja
Feb 07, 2017

I went to get my taxes done at the norwalk ohio office and before I went I asked about claiming her oldest son and her since im the only one working and they said I could taking care of a kid that isnt mine and was told it would be about $150 well it was almost $100 more in fees and wa...

Liberty Tax Service / scam artist

Jn
Jan 30, 2017

Liberty tax easy loan is a scam! I filed my taxes on the 23rd and was trying to get the loan after paying over 450 dollars. I prequalified at Jackson Hewitt, never had an issue with my taxes, have good credit but I as denied but here is what happen, I get a call about 2hours after filing...

Liberty Tax Service / tax preparation fees.

Sa
Jan 28, 2017

I went to office 12368 to file our taxes. I asked about the cost before we began the filing process and I was led to believe it was about $50. Once we completes and signed we were told our cost was almost $500! This is ridiculous, we felt it was too late to change our mind. I am half...

Liberty Tax Service / tax preparation, fees poor customer service

Me
Mar 30, 2016

I went to Liberty Tax Service, Leavenworth KS, in 2014 to file for my 2013 & 2014 taxes. The filing fees were $300.00 per year. The tax preparer did not inform me that as a military spouse I did not have to pay state taxes to the state I was working in, therefore, I should have gotten the...

Liberty Tax Services / stole $441 dollars from me

Ar
Feb 24, 2016

I went to liberty tax service on torrance, ca tax preparation office 1253 w carson st torrance, ca 90502 spoke to sharid, and cassandra, they told me the cost was $81 dollars and on top of that they gave me $50.00 cash, because they explain it was part of their promotion. When i came to pick up...

Liberty Tax Service / my tax return money

Ms
Feb 16, 2016

I went to liberty tax first offf the fees are to much and they scared around the amount they charged when I asked them I am filing a complaint because I was in informed about the services fees while waiting for my tax money to hit my card liberty taxes took money off my card which they...

Liberty Tax Services / taxes unfiled still past extension for both personal and business taxes

Sh
Feb 09, 2016

Deeply disappointed in the Liberty Tax Ofc in Plainfield IL (Lincoln Hwy) My 2014 personal AND business taxes were apparently put under extension however come to find out he did not complete either one in the extension period... or anytime in 2015 either for that matter... I had been none...

Liberty Tax Service / non-payment for work.

Sa
Feb 08, 2016

I was devastated when Liberty Tax franchise owner refused to pay me. I contacted corporate because they really are supposed to make sure there franchises are representIng the brand. His name is Steven Tyler and he will lie cheat or whatever to get out of doing fair business. Corporate will...

Liberty Tax Service / my taxes when they did them in 2015

Kr
Jan 30, 2016

I went to liberty tax here in Fostoria Ohio to get my taxes done... never been there heard good things about them and was helping my cousin out cause of the $50 deal... anyways my complaint is that when the dude did my taxes he had given me the earned income credit for my son who live...

Liberty Tax Service In Ames Iowa / employees won't work there again

Re
Jan 16, 2016

I did not Receive my paychecks on time they were three days late and I did not receive my bonus check in 2015 and I had to work in freezing rain and blizzards and had to work outside at temps below 0 they would not give you breaks to warm up. I did not have this problem with them in...

Liberty Tax Service / 2014 return

Re
Oct 11, 2015

The nightmare started when they filed the wrong paperwork for my Ohio State taxes. They told me that Pennsylvania would pay my refund due to Ohio and it would be a wash. They thought this since I was due a large refund from Pennsylvania and I owed ohio. About 2 months after filing I get a...

Liberty Tax / gave me differnt refund amounts

An
Apr 13, 2015

I FILE taxs jan 24 mr. Dale ask me did I have insurance I sade yes he took my word And never told me I needed a 8962 and 1095 21 days later I found out my taxs were missing info I went Back to liberty and took the form after pull up my in they sade I would get 299 dollers I fax the info to...

Liberty Tax Service / tax

Un
Feb 26, 2015

Hi there my name is Jordan, I had a bad experience with an employee/tax preparer of Liberty Tax the previous week and I have written a review of the experience on numerous websites such as Yelp.com, the Liberty Tax complaint forum, and have even submitted a form of complaint to the IRS. The...

Liberty Tax / more money taken from me!

Mo
Feb 08, 2015

I have went to Liberty Tax for 8 years to have the do my taxes. After the girl who prepared them told me what my return amount wold be, I was like ok and this includes all fees taken out and she said yes. A few days later I received a call saying the IRS denied your taxes. The very next...

Liberty Tax / theft

Ch
May 06, 2014

I did my taxes at Sepulveda Culver City branch. The so called tax master with two different last name Ranjilla Singh and Ranjilla Isaacs, deceived me into signing on the docusignature and stealing $586 from my tax refund. She prepared my tax so she knew how low my income was last year but...

Liberty Tax Service / tax preparation

Ch
Aug 10, 2013

We went to this tax prep.co. To have our [protected] taxes prepared. We saw that we would be getting back quite a large sum of money. Much more then we expected. So we asked them to double check the figures due to our suspicion. They informed us that all was well. So we had them sent in...

Liberty Tax Services / incompetence

Sj
Jul 25, 2013

My wife and I had our taxes done by liberty tax services in east texas. My wife brought a coupon in that said teachers got their taxes free this week. The liberty people said if we would check in the one-half inch font at the bottom of the page, they aren't free at all. Fine. After being...

Liberty Tax Service, Wilson NC / sorry customer and employee relations

Ki
Apr 17, 2013

Beware of doing any type of business with this place. I have seen both sides (Customers/Employees) get screwed over. The customers are not treated with care unless they are big-shot wage earners. Low income customers are treated with no concern or care. The fees are outrageous and they do...

Liberty Tax / wrong information

Bi
Apr 12, 2013

Liberty TaxHello fellow readers I want to let others know how bad of a experience I had with this company. My wife and I had our taxes done and we had to come back up to have them do an injured spouse form. Well they filled the form out for us and we asked what we needed to do when we sent it back...

Liberty Tax / payroll

Pa
Apr 09, 2013

I received my payroll check in the amount of $537.06, and it was returned by maker's bank (JP Morgan Chase) and refused payment to me claiming it was a fraudulent signature on the check. I made a trip to my bank for confirmation and yes the check was returned as a fraudulent check, I am still out my $537.06 for my pay. Bad employer relations.

Liberty Tax Service / bad service/bad customer service

Ca
Mar 29, 2013

According to the paperwork I was given by Liberty Tax service “We guarantee our services 100% If you are not satisfied with our service, for any reason, we will refund your preparation fees.” This is a lie. Here is my story. I moved from New York to Florida in 2012. Being new to...

Liberty Tax Service / over charged/error taxes

Ni
Mar 28, 2013

Had taxes filled at their office. Was to receive refund for $3, 029 upon receiving my refund -862. Was told that was for preparation. Then found out through another tax service that my taxes had a couple of errors. Tried to see if I could get them to correct it to no avail. If feel that...

Liberty Tax / wasnt informed of other charges

Br
Mar 21, 2013

I being a college student went to a profeesional tax company liberty tax in staten islan on victory blvd they neglected to inform me of the charge from the bank that issued my refund and when I saw a deposit in my account had no idea where it came from. When I finally figured it out I...

Liberty Tax Services / false adverstisement

Di
Mar 19, 2013

I am extremely disappointment with the services provided by Liberty Tax, located on Main Street, Santa Ana Office, CA. This office is less than half a mile from my office, so the location is very desirable. Like most people, I was drawn in by the promise of 30% off the fees. I would...

Liberty Tax Service / unfair treatment of employees

Ch
Feb 27, 2013

I have ongoing issues of harassment, violations of employee’s labors laws, discrimination, unfair treatment, and that I have been lied to and reverted to a new contract without my approval or knowledge, and without my consent or signature so it's hard to know where to start. The...