Jackson Hewitt

I went to a local Jackson Hewitt location and spoke to a agent names Lisa [protected] who told me she was the district manager, she did my taxes and said the charge would be $300.00, I wasn't able to pay that at the time so she offered to file an extension so it would give me time to come back. I gave her all my original tax forms including my originals from my 401k & I also gave her my son's original tax document from his college because I wasn't sure if he needed to file, he was a full time student on a full athletic scholarship. I called after the extension was to expire and left her a voicemail requesting to just get our paperwork back, I was just going to try and do my taxes myself or find someone who could help me b/c $300.00 was too much for me to pay. I left her a voicemail. She called me back & left me a vm requesting my social security number and which office I filed in (Feb 9th 2016) . So I did as she asked. I waited for her to return my phone call and no call ever came. So I kept calling her and each time I documented what day I called and what time. Finally I left her a pretty urgent voicemail requesting that she call me back asap as she is keeping me from filing my taxes. She never called me back. So (Feb 16) I called again she finally answered & said that she is waiting for the District Manager to find the paperwork at the corporate office and that she will call me back later that day to let me know the status. I NEVER GOT A RETURN CALL! Feb 22nd I called her again left a voicemail. March 2nd I left her another voicemail & then immediately after I called the generic 800# and filed a complaint with Diana, she advised me I should expect a call within 48 hours. NO PHONE CALL! March 8th I called back and a rep names Andi advised me that my case was CLOSED, she asked me if anyone called me and I said NO that's why I am calling back now. So she reopens the case and says to give it 3 days till March 11 and if no one calls to call back. Today is March 12th, I just got off the phone with Jackson Hewitt and this time spoke to a rep named Pam, after placing me on a brief hold, told me that a manager "should" be calling me sometime today. Why cant they speak to me NOW!? I have called for over 2-3 months now, in the mean time I received a letter from IRS stating I haven't filed a return for 2014 .. YOU WOULD THINK Jackson Hewitt would have atleast notified IRS to let them know they are the reason why a return hasn't been filed! I asked Pam for contact information for Jackson Hewitt Corporate office, an address where I can write a letter or a corporate number. She begins to give me the address of the location where I went to file which was in a WALMART store in Union City Ca, I told her that is NOT a corporate address! That address is to WALMART .. She corrects herself and gives me address 100 Newpark Mall Newark CA 94560 SEARS store, again I do not believe that is a CORPORATE address as that is at our local mall inside Sears, she claims that is the "corporate office for that area". At this point I am past IRATE AND FRUSTRATED! not only would I like for Jackson Hewitt to file my taxes at NO CHARGE, I would like SOMEONE TO CALL ME BACK and I WOULD LIKE FOR SOMEONE AT JACKSON HEWITT TO ACCEPT ACCOUNTABILITY AND CALL THE IRS ON MY BEHALF!
I am willing to contact "7 On Your Side" which is a Local News Station that brings media attention to consumer's complaints. I wont stop until I get to the corporate office and they are made aware of how I am being treated, the negligence in keeping / storing my tax papers, and simply the bad business practice that this office has shown me. NO ONE IS CALLING ME BACK REGARDING MY ISSUE AND I NEED MY ORIGINAL FORMS BACK!

I had an appointment to get my taxes done at 3:30 p.m. I left work exactly 12 minutes early to make sure I plenty of time to get there. I arrived at the booth in Wal-mart at 3:25. Nobody was there and there was a sign that said they would be back by 4:00. I waited, giving them the benefit of the doubt that there was a mix-up. Finally at 4:15 p.m. I figured I had waited long enough and left, but I did leave a sign letting the person know that they had lost my business.

MY husband and I were just at this location this evening, two other couples ahead of us, we waited 2 1/2 hours. no taxes filed the lady put some one else ahead of us. I have been doing my taxes with your company for years. this is the service you provide now? if so you will loose customers. she kept saying I will be with you shortly 2 1/2 hours ? she is slow. I am not a happy customer. Terrible service. STILL NO TAXES DONE!

I'm very unhappy! this is how you treat long term customers? this is not satisfactory service.

Mike Keene, Vicky Keene, We was told we would receive our state check of 71.00 in my savings account but we never receive it and when we check it says it has all ready been deposited but no State check has been deposited in no account of mine we got our federal in the account we were to get our state in but something is wrong we have not received it so if it went in to an account it did not go into ours and that is our 71.00 not whoever account it went into and we want our state I hope this helps us if it don't we will not stop until we find out what happen to it .
Date Jan. 31 of 2015 is when we had them done at Jackson Hewett 1021 High Point Road Randleman N.C. 27317 No.19732
Michael D Keene and Vicky S Keene 39 Forest Brook Circle Asheboro N.C.27203
Michael D xxxx-xx-5413
Vicky S xxxx-xx-8572
Filing Married Filing Joint
Global Customer ID [protected]

Lies. Lies... Lies!
First, here's the phone number of the ceo's office: [protected].

Jackson-hewitt staff i've encountered in melbourne, fl are among the most incompetent, dishonest, untruthful individuals i've ever done business.. Three months of calls to franchise owner "pedro" and the reply is always, "he be here next week. "

I'm still waiting, pedro. Of course, he's located over a thousand miles from the fl office!

After years of using another preparer, I went to jh because the initial preparer claimed her office supported a $30 contribution to a charity where I volunteered. After doing my return, she said her office wasn't participating. What kind of sleaze has to use a charity in order to sucker a customer?

Two years later I learn she made a $4, 000.00 error in allowing relocation expenses when I was ineligible.

I filed my tax return last year with Jackson Hewitt and was charged a considerable amount of money; I figured that the reason was because of all the itemized deductions I had, so it made sense. This year, I decided to file again after talking to a Mr. Kirby. I had asked him how tax return fees were equated, he told me that it's based on the type of form. I told him how about a single person with no dependents, he says it would be approximately $80. I thought well maybe I will file again, since I was given a $40 coupon and also because it's in the place of business where I work. I file my tax return with a Jeffrey because Kirby wasn't there at the time. A simple tax return that should have taken about 30 minutes took well over an hour and a half. I told Jeffrey that Kirby had told me that my filing would be around $80 before the coupon at the beginning of our session. Towards the end of my filing, I'm told it would be $275 after the coupon. I ask Jeffrey that Kirby told me it would be around $80 before the coupon, Jeffrey just nods he's head says no it is not. At that moment, I should have picked up my things and walked away, but I''m not that type of person who would do that. I was already losing my patience. I was suckered-in paying. My boyfriend ends up calling their customer service number and inquires on how much a single file 1040EZ would run, the lady on the phone says it starts at $35. When my boyfriend explains to her that I was charged $315 before the coupon she responds with "no, that's too much." The next day, I talk to Jeffrey, he apparently knew what was going in regards to my situation. He explains to me why I was charged so much; he says that the reason was because of a student loan interest deduction that caused the computer system to file my taxes as a 1040 instead of a 1040EZ or 1040A, which would have cost me $76 actually and not $80. He continues by saying that he shouldn't have added my student loan interest deduction. He added by saying that there was no point in doing so since the deduction was so little. He apologized and said that he would treat me to coffee to make it up. My boyfriend and I go see Jeffrey again later that day. My boyfriend tells Jeffrey how I was given one price and then given another, Jeffrey tells my boyfriend to get out of his office after my boyfriend says, "it shouldn't have been that damn much. Jeffrey starts yelling saying, " don't threaten me!" He points his in my boyfriends face and in a loud tone says how he only gets paid $10 an hour. My boyfriend gets in contact with a customer service general manger by the name of Robert. Robert is aware of the situation after my boyfriend leaves a voice mail for him. I talk to Robert two days after and explain how I was given one price and then charged another. Robert says that he would have to contact Kirby to confirm it with him. I get a call back and of course Kirby denies it. Instead, Robert offers me a partial refund and a coupon to come back. I was so disgusted when given that offer; I then proceed to ask Robert for his corporate office telephone number.

i have never in all my years with your service been so upset. the ladys at your 8970 pensacola blvd. pensacola, fl. cost me money to amended there mess or my taxes.lack of knowing what the were doing, i was so up set i still do not know what i am getting back.to make things worse im wating for them to call me back a courtesy call my boss will call you next day i called them again went in oh we can do it..were sorry, oh you sure first you give me wrong information mess up my taxes .then you try to act like its not your falt then like i did my taxes and charge me 74.00$ for your miss information.then she hands me my amended and telles me to get an envelop and mail the other lady gives her the address.. what is wrong with this ? maria a. dombrowski [protected] i do need to hear back.

Jackson Hewitt rep told me to file my education credit with an amendment After I eletronically file my W2. Who would have known that the IRS said they should have processed the whole return with the educational tax credit and I would have gotten my refund before or on March 1 st. Now I have to wait until May to see my education credit. Jackson Hewitt lied and said I would get it earlier! When I spoke to Linda at Lebanon office she said the IRS would have sent my return back if I filed them on the 31 st of JanuRy. The IRS said they would never send them back! I asked for half my money back for lying and she refused. ! 14 years with JH they can go to hell !

I went to jackson hewitt last year no problems, this year the preparer didn't tell me about additional fees, we spoke 8 words during the whole time, did not even say his name, do not use jackson hewitt at all! It cost me $50.00 more than he told me. He just handed me the paperwork and after I got home and looked at it there were fees not even mentioned. Never use jackson hewitt!

I can not believe that I was dumb enough to do this to myself. I should have read everything about the card but the guy wanted me to hurry. He DID NOT tell me it was a loan. Did not hint at it, did not mention it. Just nothing. I had NO idea that I would have to pay back MY tax money. I am very angry, depressed, and crying. I will never ever do this again. My money has to be payed back somehow. With a part time job and bills. Jackson Hewitt you screwed me, and so many others! I will never ever go to you again. Ever.

My advice is to never get a Smart Card, or anything similar with other company's. I think it is a rip off! We work hard all year, then have to turn around and hand it over to the bank if using this card. Horrible!

Had taxes figured for 2009 and bought the gold Insurance. Got letter from IRS saying there was a mistake on my return. I contacted the office that did the return and they reviewed the return and would not cover the mistake. Don't fall for the gold insurance and I wouldn't recommend using them at all.

I filed my taxes on Jan 20th at the Main St office in Searcy, Ar. I filed electronically and got my federal check on time like I was suppose to. I seen on line where my status of my state tax said paper. I assumed it was mailed. Nobody at the office told me any different. So about a month after I filed I was looking thru my paperwork and it said the state was filed electronically. So I called the state and got on line and they said they had no info on me. So I went to the Main St office in Searcy, Ar and just so happened the lady that did my taxes was the only one there. She put me on phone with IRS and they had no info on me and then told her that. So she printed my paperwork and handed it to me in an envelope and said mail it. Well I tell you what you should have done to keep a customer but I seems like you don't care if you keep your customers. If they would have give me my $50.00 it coated to do my state I would have been satisfied but still upset because instead of getting my refund in 2 weeks it's going to be 6 to 8 weeks and I desperately needed my money. But I think y'all were unprofessional and really you should have give me all my money back and I would have been real pleased. You need to own up to your mistakes and bend over backwards for your customers or you won't be in business very much longer. But since I can't get no response or satisfaction out of y'all I will continue to write complaints all year long and tell all my friends and people I know what y'all did and did nothing about. Word of mouth travels. Sincerely, Jack

Be careful about taking your taxes to the Jackson Hewitt booths set up in the Wal-mart stores! We had a preparer at one location that took our taxes and filed them on her own system. When we called Jackson Hewitt they had no record of our information on file. The person that filed our taxes left and stole our money as well. We now have the IRS investigating where our money went. Seems that they just hire anyone off the street to do your taxes and when there is a problem you are on your own!