Jack In The Box
reviews and complaints

I ordered a hamburger meal, small fries and coke. Received fries spilled out in bottom of sack, not hot. Not even Luke warm. The fries were short on quantity too. The hamburger was Luke warm. I went to same outlet yesterday and was also not hot for same order. I have been a customer for jackinthebox since hamburgers were 18 cents each. I would like a replacement order for the 2 meals.

The outlet is located at 7th and Fry Blvd in Sierra Vista, Arizona. 85635
Thanks,

Lou Tompkins
[protected]
555 n 7th st apt 117
Sierra Vista, AZ 85635

On 2/01/23, 9:14 A.M., at Location # 806, in San Antonio, TX, I ordered 2 Breakfast Jacks, at the Druve-thru, & had to return to window to advise employee there was no egg, in either sandwich, only meat & cheese. See Order #181. I was given 2 eggs, in a container & expected to make sandwiches, while driving. I gave everything, except bun, to my dog.

I work here and all of my co workers are rude as [censored]. They really don't care about the costumer at all and they make fun of me because I'm the only person born and raise in America. They come at me for everything especially when it comes to dealing with the costumers because they have a hard time speaking English. I don't have any hate to foreigners but it's just the pressure and hate I'm getting all because I'm the only full English speaker. There also very slow pace and talk to much. I'm still working here cuz it's the only job that I could get and the closest.

Hi, I am or rather was an employee of yours, in cedar city, Utah. You have a group of mean Mexicans running the store forcing all white hires out. they reuse things they drop on the ground even the paper that goes over your food. they can't speak English and get angry when you can't understand them. they constantly berate and put down. It truly is disgusting what's going on in there.

On 12/19 at 7;52 i went to jack in the box in redwood city 1205 Broadway St, Redwood City, CA 94063 before i went to work i went to the drive thur i orderd an ice coffee , frencch fries and a breafast sauage croissant . when i recived my food my fries where hot but where very hard i asked the lady if she could re due my fries she told me they where just made i told her it was hardness of the fries she told me to park in # 1 she comes out about 30 sec late rand they are even harder . i took them back in and asked for my money back she was very Rude from the jump. i i asked for her name she walked away told me she wouldnt give me her name . my receipt said maria. this is not ok i work hard for my money and i just wanted to get food before my busy day at work.

alexandria moore

[protected]@gmail.com

[protected]

Store on 9147 E Broadway Rd, Mesa, AZ 85208.

I received complimentary coupons and one of the TL/manager (not sure) told me to go the store I got them but yet they were given to me to use them at any jack. He did not even tried to put the number in to take the coupon, he just looked at it and said he couldn't take it. He did want me to pay for meals that were complimentary just because he didn't want to accept it. It is really rude to have courtesy coupons and them not taking it just to not lose money.

Store number 4340

There are 2 price signs. First one is before you get to the speaker to order.

At this location the first sign showed 6.99 for a number 27 extreme sausage combo.

When I got to the order speaker and sign it showed 7.29.

When I asked they said the higher price was the correct one.

Once I got to window I mention they should be honoring the lower price advertised till they change it.

I was told they were too busy to change it. (Nonsense)

This is technically false advertising or bait and switch. I know it is only .30 but when you are on limited income .30 is alot.

Also there is no price shown if you want oj or milk at all so you can't forecast what you will be paying. You just see it at window.

My email address

[protected]@gmail.com

[protected]

My husband and I went to the Jack in the Box at 1845 W Craig Rd. North Las Vegas NV last night at 1 something in the am after he got off of work. We tried to order the seasonal Hot Cocoa milkshake, they lied and told us they don't sell it anymore which we're obviously not stupid and know it's the beginning of winter. I also had just bought one a couple of days prior for my son. We told them the signs are still up for it & they said they have to take them down, we also see them hand the exact shake to the car in front of us, which was even more a slap in the face, so they just didn't want to have to make another one. So, they lied so they could make their shift easier and they just argued with us when told they were wrong. The 2 times prior I got one for my son I even threw the worker a tip because I know the ice cream machine is a pain and it seemed like he was working alone.

Ordered chicken sandwich with cheese, easy mustard,easy pickle. I got home and not only were my Large French fries only half full but there was no chicken on the sandwich. I walked in the next day and spoke with the manager about the incident and they asked if I had my receipt which I proceeded to give them. Not only did they charge me for another full order they missed up the sandwich again. There was no cheese, no mustard, and no pickles. The French fries were once again only half full. Today I went and ordered the exact same order with the exception that I got curly fries. I ordered a large and for the 3rd time the French frie container was only half full. I used to never have this problem with this store and not only were the fries half full but every single time they were horribly cold and old. When I called them yesterday about my order having no cheese which I did pay for by the way. They said there was nothing they could do for me. Why can I be charged for items that they messed up and I just have to suck it up? This is unacceptable service. I don't know if this particular Location is under new management or not but it's terrible. I would Occasionally getting order incorrectly from this location but the manager would always make it right and they were very nice. A customer shouldn't be treated this way. Unacceptable.

there’s a sign in the front saying the store is closed from 4am to 430am for POS updating or something like that, so why is the store closed at 3am?! that’s a whole hour before the posted time, the lights are on, the open sign is lit up, the employees are in there & are able to talk into the intercom to tell me that the store is closed. okay…but why?! so annoying. i wouldn’t have driven all the way over there if i was told they would be closed an hour earlier than the time posted

At 7am Sunday November 27th I drove up to the drivethru in El Dorado Hills ordering a extreme sausage combo with black coffee. Everything seemed okay and no issues. I pull up after waiting behind another and the guy processes my order no issues. He asks again about my coffee, I reiterate I requested black coffee. I watch this young man put the coffee to his lips and spit into it just after pouring it before putting the lid on and handing it to me.

I work in a hospital full of rsv, flu, and covid patients, and this person is spitting into the coffee of members of the community. Is he sick? Having a bad day? Either way I did nothing to this person and can only imagine what happens when someone does actively upset him.

Shame on this man, I genuinely hope something is done.

I went to the Jack In The Box at 7015 Broadway in Lemon Grove, CA. I have been here several times before and the service just keeps getting worse and worse. First of all, no one had a name tag on and a guest had walked up to the counter to get some Ketchup and stood there for 5 minutes before someone even helped him. I waited approximately 5 minutes just to order with no one in front of me. The girl in the kitchen area took a handful of frozen hash browns (no gloves, bare hands) and threw them into cold dirty grease. Then the manager came in, looked at the hash browns and shook her head. Then she proceeded to take out the hash browns and put 2 of them in by bag. The hash brown wrapper had at least a quarter inch pool of dirty grease in the bottom of it. I didn't have time to get my money back as I was on my way to work. It was absolutely disgusting. They also let some of the homeless people in at night and feed them for free.

On November 21, 2022 I mobile order lunch to be picked up at 1:05 as I had an appt at 1:30 upon getting to JITB I walked in and seen a man already waiting at the mobile order line- He stated he’d been there for almost 10 min already and no one had come up. So I waited about 3 min before yelling “ Hello, is anybody working the counter? “ there were a few ladies that ignored me ( possibly a language barrier) as I speak only English and they were all speaking Spanish. Finally someone said be right with you. Fast forward 20 min and still nothing. I started to yell that I was already late for my appt and this was ridiculous. I’m sorry but it is! My appt was cancelled and now i am stuck with a $30 non cancellation fee- THANKS A LOT. All I ordered was a Jumbo Jack w/ cheese and 2 tacos. The order was clearly ready- and took 20 seconds to pack up. Almost 30 min for a 20 sec job

I ordered the chicken hashbrown box. I ordered a coke to go with it. Pulled up to window. Took my card gave it back and as she turned away she asked me to pull around. Oh gave me a cherry coke. I gave it back and said I ordered a coke. He brought back out and said I gave you Dr pepper because we don't have coke. Why would you assume that was okay. Get home to eat food. Fries tasted like they were from night before. Tried to call and of course no answer. Oh and no receipt. Tried to call corporate and no answer this is ridiculous. If I am going to pay for food. At least make it fresh and the soda we'll if you dont have it ask what they want. I would like a replacement and a apology. I hate going to the location on Madison in granite city il. But I was just across the street . Please respond to this complaint

My address is 2853 Iowa street. Granite city il 62040.

My name is Susan mains

I just went to drive thru on 9133 North Freeway Fort Worth presidio town crossing I place my order supreme crosson onion rings and orange juice my whole order was cold I come back and ask for replacement the lady that open the window was very rude disrespectful she started to open on the food touching on it and asking me what’s wrong I told her is cold the bread was hard she starred to make faces and taking Spanish saying this B*** eat on this and bring it back I give her my recipe she snatch it from my hand and continued talking to the other co worked with the window open I understand everything she said I request at manager she said she was the manager rude and a disrespectful way I ask for my receipt back she didn’t know where she put it she start looking on the trash can and can’t find it then a very friendly guys come to the window and apologize to me and the lady continue talking smack on front of him too I need this to be fix ASAP I need somebody to call me about this

Thank you

Belinda ward [protected]

On 11/14/22 @7:37am I went through the drive thru for breakfast for my daughter and I when this young man tried scamming me of my change! Myu total was $12.12, and I handed him a $20.25 he hands me back $0.13 and that's it when asking him where the rest of my change? he stated he had no change I responded well if you don't have change, you should not have taken my money where is the rest (I stated then give me the $20. back and I will pay with my card? he laughs and closes the window; he proceeds to hand me my food and I state give me my change back you owe me $8. 00 or give me my $20.00 back and I don't want your food now I then stated I am not moving till you pay me what you owe, he then laughs at me again gets into his cash register and hands me my $8.00 dollars. ARE YOU KIDDING ME!

this young man how many others has he done this to and who does he think he is trying to scam of my hard-working money. I am so upset

I went to the jack in the box located at 25520 aldine-westfield rd. Spring, tx 77373 through the drive thru. The kid was rude (white kid with curly hair and young) and then he didn't even put napkins in the bag for me or my sweet and sour condiment like I asked him for. For as much as I pay for one meal (10.06) it should be better customer service. This kid always is rude, doesn't even smile and is just ridiculous... Maybe he needs a different job! Do better jack in the box! I will no longer do business with y'all. I have given this company plenty of chances and each time this location fails. I will go to chick fil le... They may be more expensive but their customer service excels way past this location's customer service!

Visited Jack in the box located at 2030 W AVENUE K

LANCASTER, CA 93536 on 11 Nov 2022 at 03:15am. When entering the 24 hour drive thru, I was told that I could not be served because "our computers are being updated".

- This is the 3rd incident within 6 months. Last 2 visits within a 6-month period were at 04:30am and 05:15am, same location.

Recommend a back-up plan to utilize pen and paper to record my order/payment information and enter into your system when it comes back online. I would have paid in cash as well, so another option is to utilize a calculator or maybe a cell phone to figure out the costs of orders.