Menu
Write a review
File a complaint
Intelius

Intelius review: refusal to delete my credit card and name information ( 166 comments)

S
Author of the review
11:12 am UTC
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment on this complaint.

On this website you register enter your information and then when you go and try to get the information for the reverse lookup it keeps putting you back into the login mode. they refused to delete my information and only disable my account from their side. they said their is no way for me to delete it on my own. they said they had to keep the credit card on record and my information for tax purposes when I told them I know you can no do it. if I am not a customer you can not use me for tax purposes and you do not use someone's information especially their credit card for tax purposes. then she said oh we just cant delete the information from our files our computer wont let us.

Intelius response
Oct 22, 2009 2:35 pm UTC
Intelius customer support contacts
Address

C/O Intelius, 500 108th Ave. NE, 16th Floor, Bellevue, WA, 98004, US

Website

www.intelius.com

File a complaint Write a review
View all Intelius contacts
It sounds like you have accepted a third party company’s offer that is advertised on the Intelius website. If you no longer wish to be enrolled in that third party company’s service, please call 888-445-2727 Monday – Friday 4:30am – 9:00pm PST. We will be more than happy to assist you.
Intelius response
Nov 02, 2009 1:22 pm UTC
Intelius customer support contacts
Address

C/O Intelius, 500 108th Ave. NE, 16th Floor, Bellevue, WA, 98004, US

Website

www.intelius.com

File a complaint Write a review
View all Intelius contacts
If you need further assistance, please call 888-445-2727 Monday – Friday 4:30am – 9:00pm PST. We will be more than happy to assist you.
Intelius response
Jun 30, 2010 4:36 pm UTC
Intelius customer support contacts
Address

C/O Intelius, 500 108th Ave. NE, 16th Floor, Bellevue, WA, 98004, US

Website

www.intelius.com

File a complaint Write a review
View all Intelius contacts
You can always use the "Forgot Password?" link to reset your password, if you forgot it.

Please call 888-445-2727 Monday – Friday 4:30am – 10:00pm PST. We will be more than happy to assist you with your account.
Intelius response
Dec 01, 2010 5:51 pm UTC
Intelius customer support contacts
Address

C/O Intelius, 500 108th Ave. NE, 16th Floor, Bellevue, WA, 98004, US

Website

www.intelius.com

File a complaint Write a review
View all Intelius contacts
If you select a promotional price on the Intelius website, you will also receive a free 7 day trial of Identity Protect. After the 7 day trial, it will convert to a regular subscription and bill out at $19.95 monthly.

However, there’s no obligation. If you determine within the 7 day trial that you no longer want Identity Protect, you can cancel your service anytime, online or over the phone with a customer support representative.

Please call 888-445-2727 Monday to Friday from 5am to 8pm and Saturday from 6am to 4:30pm. We will be more than happy to assist you with your account.

Unfortunately our call center was closed on 11/23/2010 due to a snow storm.
Intelius response
Jan 25, 2011 7:41 pm UTC
Intelius customer support contacts
Address

C/O Intelius, 500 108th Ave. NE, 16th Floor, Bellevue, WA, 98004, US

Website

www.intelius.com

File a complaint Write a review
View all Intelius contacts
It sounds like you have accepted the People Search offer that is advertised on the Intelius website. If you no longer wish to be enrolled in the People Search membership, please call 888-445-2727 Monday to Friday from 5am to 8pm and Saturday from 6am to 4:30pm. We will be more than happy to assist you.
Intelius response
Jan 25, 2011 7:51 pm UTC
Intelius customer support contacts
Address

C/O Intelius, 500 108th Ave. NE, 16th Floor, Bellevue, WA, 98004, US

Website

www.intelius.com

File a complaint Write a review
View all Intelius contacts
If you still require assistance, please call 888-445-2727 Monday to Friday from 5am to 8pm and Saturday from 6am to 4:30pm. We will be more than happy to assist you.
Intelius response
Jan 06, 2012 9:08 pm UTC
Intelius customer support contacts
Address

C/O Intelius, 500 108th Ave. NE, 16th Floor, Bellevue, WA, 98004, US

Website

www.intelius.com

File a complaint Write a review
View all Intelius contacts
Hello Deborah, I have reviewed your account and show that you recently received a refund of $4.99 for a phone report on 1/4/2012. If this is not in relation to your above complaint, please contact our customer service team at 888-445-2727. Otherwise, I will assume that we have resolved your concern. Thank you for your business.
Intelius response
Feb 27, 2012 9:53 pm UTC
Intelius customer support contacts
Address

C/O Intelius, 500 108th Ave. NE, 16th Floor, Bellevue, WA, 98004, US

Website

www.intelius.com

File a complaint Write a review
View all Intelius contacts
It sounds like you have accepted the People Search offer that is advertised on the Intelius website.

If you still need assistance with your account please visit the contact us page on the Intelius website for a variety of options to contact Customer Support.

www.intelius.com/emailcontact.php
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

166 comments
Add a comment
C
C
CAS1763
US
Send a message
Jun 27, 2012 7:44 am UTC

I am getting unauthorized charges on my card. I called intelius and stopped them months ago, they stopped and now they started up again. How can this be legal? They were sued by the state of washington and were supposed to change their behavior but apparently it did nothing. This company is nothing but a scam.

W
W
WestCoastLover
Vaughan, CA
Send a message
Jun 27, 2012 10:02 am UTC

Every time you get unauthorized payments, no matter from who, get a new card and number issued. Don't take chances or something like this can happen again.

I
I
Intelius_Customer_Support1
Seattle, US
Send a message
Jun 27, 2012 11:52 am UTC

We apologize for any inconvenience arising from the use of our service and would like the opportunity to assist you.

If you still need assistance, please visit the contact us page on the Intelius website for a variety of options to contact Customer Support.

www.intelius.com/emailcontact.php

We value your feedback and look forward to hearing from you.

H
H
How About That!
Richmond, US
Send a message
Mar 23, 2014 10:29 am UTC

I totally agree with you on that! These ### holes took my name and information and put it with many other peoples names that is not even related to me and I told them to take it off as they did that with my consent they would not even give me any response and was very rude and then they put my name again about two or three pages of names of people that I don't know. If that is not called abuse than I don't know what it! The problem is you can't complain to the police because if you do they use this company to do their dirty work and collect more information about you then they police and these scums will falsify your information and put false charges and other information about and then make you pay to remove it! What a bunch of extortionist! Just like mugshots.com, and [redacted] site owner have complaints by the hundreds against them and the law does nothing to remove these scums because these scums are protected by the FBI and local Police and Sheriff to help them to collect your private information so then they could abuse you and put the screws to you and you can't do a damn thing about it! Except to maybe file a complaint on the complaints board exposing their wrong doing and putting a dent on their big fat ego's!

H
H
How About That!
Richmond, US
Send a message
Mar 23, 2014 10:39 am UTC

Correction Intelius took my name and information and put it on their website without my consent and then did not give any response to not remove my information. Then when you tell the police they also will lie and say they are not responsible for that but they are the ones that use these scums to take your information and then put false information and false charges against you and refuse to take it off! But putting a complaint on here will serve as a reminder that criminal will always be criminal! Like them Intelius, FBI, CIA, SWAT, Police, Sheriffs all of them are guilty of this crime!

E
E
evbrins
Parker, US
Send a message
Jul 11, 2014 11:09 am UTC

I noticed on my bank statement a debit charged of $19.95 on my account by INO*INTELIUS.COM. I have no knowledge of
me authorizing this charge. Please remove me from any account immediately and credit my account for above charge
Thank You

Everett Brinson

More Intelius reviews & complaints

Intelius - stop billing me 207
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Intelius - intelius - beware it's a rip-off! 79
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Intelius - I was charged and have no idea what that is 49
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Intelius - repeated unauthorized charges 23
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Intelius - scam 31
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Intelius - rip off 10
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
View all Intelius reviews and complaints
  1. Intelius Contacts

  2. Intelius phone numbers
    Click up if you have successfully reached Intelius by calling +1 (888) 445-2727 phone number 0 0 users reported that they have successfully reached Intelius by calling +1 (888) 445-2727 phone number Click down if you have unsuccessfully reached Intelius by calling +1 (888) 445-2727 phone number 0 0 users reported that they have UNsuccessfully reached Intelius by calling +1 (888) 445-2727 phone number
    Click up if you have successfully reached Intelius by calling +1 (425) 974-6146 phone number 0 0 users reported that they have successfully reached Intelius by calling +1 (425) 974-6146 phone number Click down if you have unsuccessfully reached Intelius by calling +1 (425) 974-6146 phone number 0 0 users reported that they have UNsuccessfully reached Intelius by calling +1 (425) 974-6146 phone number
    Click up if you have successfully reached Intelius by calling +1 (425) 974-8875 phone number 0 0 users reported that they have successfully reached Intelius by calling +1 (425) 974-8875 phone number Click down if you have unsuccessfully reached Intelius by calling +1 (425) 974-8875 phone number 0 0 users reported that they have UNsuccessfully reached Intelius by calling +1 (425) 974-8875 phone number
    Founder
    Click up if you have successfully reached Intelius by calling +1 (877) 564-3253 phone number 0 0 users reported that they have successfully reached Intelius by calling +1 (877) 564-3253 phone number Click down if you have unsuccessfully reached Intelius by calling +1 (877) 564-3253 phone number 0 0 users reported that they have UNsuccessfully reached Intelius by calling +1 (877) 564-3253 phone number
    More phone numbers
  3. Intelius emails
  4. Intelius address
    C/O Intelius, 500 108th Ave. NE, 16th Floor, Bellevue, Washington, 98004, United States
  5. Intelius social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 18, 2026
  7. View all Intelius contacts