Intelius review: refusal to delete my credit card and name information ( 166 comments)

I'm thinking that the credit card companies may be in on this somehow, and here's why. After speaking to 5 reps at my credit card company disputing the charges, my CC company transferred me back to Value Max (or Value Club) and then they (Value Ckub)proceeded to tell me that all charges would be refunded. This was approximately 20 minutes after I previously called Value Club and they said they could only authorize one month fee - or $19.95. It's a pain, but if you call your company - I'm thinking you will probably also get your entire amound refunded.

I did not want your services all i wanted was a one time thing and i submitted no on wanting your service and to my suprise you all charged me for services i had said no to the order number is [protected]

Unscribe me now

krestep@yahoo.com

Maybe if you you weren't so dumb you could handle making phone calls to help your family. It amazes me how lazy you are. Just how hard is it for you to pick up the phone. Heck for that matter you can't handle looking up information on the internet with your computor. Can you even write a simple letter? Can you even read! I always wondered about why I always had to help out--I was told that you could not handle doing what needed to be done. So what is the deal, are you to lazy or is the fact that your stupid? Or is it that you just dont want to help. Lets face it Nancy you cant handle doing the right thing. I know I can.

Please credit back my account for the non authorized subscription of $19.95. In Feb. I cancelled anything
realted to Intelius and no charges where to be made. If you need my cancellation confirmation number
please let me know or if you need any other info to complete this transaciton.

I can be reached at slbb@frontiernet.net thank you for your time!

i am being billed $19.95 for a service i did not authorize you cannot get throuh on the phone. i want these charges removed. i am als going to contact the better business bureau.
d. sturiano

Please cancel my subscription to Intelius I no longer need your services. I see you charged my account for the month of March, I do not want to see any charges for April. Thank you for your prompt response. Virginia Vaughan.

I HAVE CALLED AND WAITED AND WAITED AND NO ONE ANSWERS!
I WANT TO CANCEL, BUT HOW CAN I GET THIS DONE WHEN THERE IS NOBODY TO TALK TO?
IF ANYBODY READS THIS, AND CAN CANCEL TODAY 3/9/2009
IT WOULD BE APPRECIATED.

I see I am not the only one that this un know 19.95 dollar a month false charge. I finally descoverd it today, , , , 160 dollars later. I called my credit card company up and complained. Americanexpress is looking into the fraud. I would like to know what else we can do about this company. They need to be taken down, and I will help in anyway. Any info would be apreciated.

You have taking money out of my account and I never autherized NOT ONCE i WANT IT STOPPED NOW AND MY MONEY BACK.

I HAVE TALKED TO MY BANK AND I CAN TAKE OTHER MATTERS.

EVEN ON THIS WEB PAGE THERE IS A SITE THAT I CAN TALK TO A LAWYER.

DO I NEED TO DO JUST THAT

THERE IS ONE CHARG FOR 19.95, ONE FOR 44.96 AND ONE FOR 8.90.

here is my e-mail address gramgrambaker@yahoo.com

Already sent my comment

you don't answer anything but just keep sending this page

Discontinue these charges now. I don't want any services from your scamming outfit. I never wanted any however, I'm sure somehow you squeezed this crap in some small print.

I better get a confirmation on the cancellation before any more money is deducted from my account or I will be speaking to my lawyer.

I was also scammed by Intelius. I tried to use the service for a 1 time search for 19.95 and now they are withdrawing from my account a 19.95 subscription fee. Not to mention I recieved NO info on the person I was inquiring on.

I have held for 20 min trying to contact customer service and when I tried to contact custserv@intelius.com I was informed there was no such web site.

I have been trying to cancel my membership with Intelius and want it done immediately as I thought I had cancelled from the start and I keep getting charged every month...totally unacceptable! I hope this can be resolved right away.

I'm having the exact same problem! All I did was accept a collect call from AT&T and paid AT&T. Intellius got my ATM # from them somehow. Then they gave it to a company called Valuemax (Valuemax told me they got it from Intellius). I'm being charged $19.95 by BOTH of them once a month. I
'm working with my bank on this. I never heard of Intellius until it was on my AT&T bill. I spoke with someone at AT&T's fraud division, but they said I had to speak to my bank and that THEY had to contact AT&T. I have no idea if they did or not. Yesterday I got a letter from my bank (Bank of America) and they said they couldn't determine that there were any unauthorised debts fom my account. I'm hot! Someone should stop these people!

Can you please tell me how and why you are withdrawing money for my French bank (and credit card) account.

Nina Sutton

They charged my account 19.95 when I had not authorized anyone to use my debit card, had to pay $26.00 to have my card reissued because of another piggyback from their site valuemax also tried to charge me $19.95 also without authorization.. Waited on phone for over 20 minutes to talk to some one from intelius/called my bank have to go in and fill out papers now against intelius to get my own money back. Mona Hackney

I am trying to remember having authorized these charges...Could you please remind me as to what these products / and or services are?

I was charged $90.00 for a simple backround check with gave me very little information and only let me use one state. I was very disappointed and upset that I spent all that money for little info. was led to believe that I could get all the information on this person but they lied and didn't give me much at all. I want my hard earned money back from this internet scam!

I subscribed for one time only to search my old lost fried for $9.95. and now they started charging me $19.95 every 13th of the month since 1-13-09 . I did not ask for another subsription. How can i cancl this and really dificult to contact them. Please Help...

My debit card is being charged everyday a different amount. For what, I don't know. Because I did a one time purchase and now they're charging me a lifetime for the BS info the was released. This Site truly sucks . REFUND MY MONEY BACK< HAVE YOU FORGOTTEN WE'RE IN A ECONOMICAL CRISIS AND I JUST DON"T APPRECIATE YOU GUYS TAKING MY MONEY SO EASY AND FREELY MOTHER###ERZ.

I'm still waiting for mine... and waiting...

Dame mi dinero! PRONTO

Yes...I have found that there are names that appear that are not trully at the place listed. My name, for example, shows up in Northern Jersey and I know for a fact there is nobody there with that name. Any ideas out there

a 95 cent transaction, next day hit with 19.95 bull [censored] charge, left my measly account negative too
DISPUTE THIS WITH YOUR BANK !, WELLS FARGO IMMEDIATLY REVERSED THE BS FEE !

yeah i have been cahrged and don't know why or what this is i have contacted my local d.a and the circut judge

In March 2009 I ordered a one time investigational search of an individual for $19.95. Since that time I have been charged $19.95
each month on my credit card bill for a INTELIUS subscription that
I never ordered and certainly did not agree to.

Exactly the same happend to me. I also wanted to lookup the address of a person and for that had to create an account. After about 6 months, I checked my credit card report and see charges every month for $20. In total this makes over $100. This is a complete joke! This is the same as stealing money. They should be sued immediately!

There is a charge for $19.95 for a subscription, I never subscribed too.
I heard they do this a lot, and IT MUST STOP!
This Is Credit Card Fraud

I signed up unwittingly for a subscription for which I did not authorize. I signed up per the Intelius employee for one address search at discounted rate of 5.90 and they signed me up for year subscription which they will not refund. ALso signed me up for 24 home secure program at [protected], so be careful. 24 home secure did refund me. BE CAREFUL

You can never reach anyone by phone. I did not authorize this charge of 19.95. I need it cancelled now.

Dear Sir/ Ms

I have requested several times that my subscription be cancelled yet the organisation still takes money from me. This is theft!

Please do something about this immediately

Thank you

Raimund Pohl

PS from my recent bank statement 10 Aug 2009    INT*IDPROTECT MNTR SVC [protected] USA FRGN AMT:. 19.95 U. S. DOLLAR 24.62

I have canceled my account with your company a few months ago and yet I am still being charged for 19.95 per month for service I do not want or recieve anymore please cancel my account and delete all information related to me from your records. If you do not I will seek legal action.

I was also charged for 19.95 some ID protection. By the way never use this search, they don't provide any true information. I hired a lawyer and they gave me back my money plus suffering cost and paid attorney's fee.

I used the service for a $.99 cent address lookup. I specifically did NOT check that I wanted their promoted service (Identity Protect).

Minutes later, I get an email welcoming me to the Identity Protect service - that is flat out a fraudulent business practice, and someone should report them to the state attorney general.

While attempting to make a purchase at the Intelius website, I was informed that my credit card was already in use. I want to know who, what, where and why. I did NOT authorize any other purchase. So you tell me what's going on.

I DON'T appreciate, nor tolerate, being stolen from ! This practice will be brought to the attention of our nations newspaper, dates and names included. We, the hard-working Americans that allow a business of this nature to grow and thrive in our country, will not allow ### to flourish In another country, they flat cut off your hands for stealing. Hmmm...sounds good to me.Who said you could use my credit card? Who's going to repay me? When?! I'm waiting...

recently i recieved a payment on my statement from this company i called my bank that let me know this was and gave me a phone number luck i got a rep at the bank that offered a three way call to them we got them ont he phone and they cancelled so i thought a refund was refunded but the next month i had to do the same they had charged mt account once again and i never was this people ever before

their website is www.intellius.com, you all should go there in reference to canceling your accounts with them, they'll never do it from here or you could always dispute the charge with your bank, that's how i received my money back...hopes this helps.

Intelius has taken $10.95 out of my account for 10 mths and I can not get them to stop this. I did not authorize this monthly deduction and Im furious over it. I want it stoped and I want my money back!