Indane / Indian Oil Corporation review: customer harassment! 93

With reference to the above, I received letter from above agency on Feb-2007. As per communication, I contacted agency with all required documents. They demanded Rs.3900/ (Rupees Three Thousand Nine Hundred!) and I paid it. I asked for the bill and the breakup details for the payment. I was denied and sent out. Since then I am contacting the customer service cell and the agency, but in vain.

Finally, the agency returned my money and canceled my waiting list number (2257), stating that, the Government has stopped the issue of new gas connections.

OMG! This is just so lame!

I transfered recently my gas connection from Rajkot to Jamnagar. When i go at ravi gas agency Jamnagar with transfer vouchers they told me that you have to wait for 1 years and more. If you complain ahead then you will not get never gas connection. From last one week my entire family had took lunch and dinner in hotels.

My consumer number is 17067, residing in Udupi, dist Udupi, agency name is Krishna Gas Agency, Krishna Complex, GB Panth Road, Udupi - 576101, Tel:[protected]/2523116. Please note that we have submitted our application for second gas cylinder in the year 2006 to be precise 28 April 2006 and now learned from your Mangalore office Mr. George phone: [protected] who told us twice that the distribution of second cylinder up to June last year has already been made and when contacted our agent refused. Once again today (24th April 2007) contacted got the same answer. It now appears to me that they are intentionally not releasing the second cylinder to me.

I am a consumer of M/s M M Enterprises having consumer no. 23593. I have been trying their Phone No. 040 [protected] to book a cylinder since morning today. All the time number is busy. Whenever ringing no response from the number. Can I have their correct numbers to book in future. Thanks

My family & I living in Bhiwadi industrial area, Alwar Distt, Rajasthan.

The Bhiwadi Indane Gas home delivery personals creates so many problems withe the customer.
The behavior & attitude of the home delivery service provider is very very poor. Their way of talking is irritating, they people have no culture and manners. The customer's afraid that local home delivery peoples. The home delivery personals do not deliver the cylinder in the first floor, they drop the cylinder in the ground floor. Our family ladies facing serious problems due to that kind of treatment by the home delivery personals.

I am a resident of Saravanampatty post, Coimbatore. I had booked for refilling gas at the Indane Gas Agency (Ambal), Amman Kovil Stop, Saravanampatty post, Coimbatore on 9th January 2007. They told that it will be delivered in four days. But still after 13 days, it is not delivered. I have inquired them over phone several times, and they say today will be delivered and so on. But still not yet delivered. So I assume that they have enough stocks, but selling at the backdoor for higher rates. I am also experiencing the lack of service from the INDANE GAS AGENCY. I am thinking to conduct a campaign against this GAS agency and make myself and our friends close all the connections with them and open it with Bharath GAS or some other.

Who is looking after all these complaints made through online? I could also see few other complaints also against this INDANE GAS. Did anyone taken any steps to correct this?

I am launching this complaint against Prarthna Enterprises for gas booking and distribution. First of call they never pick-up the phone. I tried on many working days for 30 minutes - 1 hour and it keeps ringing. Whenever they have to make an outgoing call, the phone get busy. If by chance they pick the call, then they are not friendly. They don't listen to you and try their best to disconnect the call asap. Also many times when we go to the agency personally and get our cylinder booked, it's not delivered.

They do these things so that they could sell the gas in black to commercial consumers.

Also when the cylinder is delivered, then either it's less weighted than standardized or it's partially filled with water to complete the gas. So, in place of 1 month, a cylinder gets over in 15-20 days.

They are making our lives hell.

I am posting this comment after being harassed for two years by Rohini Enterprises( an Indane Gas Agency in Rohini, Delhi).

Almost on every occasion there had been substantial delay and on top of it they keep their phone lines either switched off or off-hook so that no one can reach them through proper means. I suspect that some malpractice is going on and we consumers are made to suffer with perhaps no customer survey by IOCL in this regard. There should be some cell in IOCL where this type of complaints are addressed to.

I am harassed by the service provider of Indane GAS since last one year . We have to spend 15-20 days without gas in spite of having two cylinders . Facing the following problems regularly :

I am living in ANAND- Gujarat and your agent's agency name is Henish gas Agency,Near Borsad chokdi,Borsad Road, Anand-gujarat.

I am putting this complaint according to my booking of cyl. on 8/1/2007 . My customer number is 3525 and cash memo number is 25412.
Please look in matter and do needful for following:

1. Very much delay on GAS service . Took almost 20 - 25 days for Gas supply from the date of booking . After delivering one cylinder they normally took 10 - 15 days for booking of next cylinder.
2. The telephone line is always engaged & normally have to go physically for Gas booking / any other query.
3. The behavior & attitude of service provider is very very poor.
4. Sometime cylinders also come underweight.
5. Now a days merrige season is running so your valuable agent supplying cylinder in black and its proven by many customer on them but they said you can do whatever you can. By this you and your agent making money but what about us, who is your permanent customer.

Is this the " Indane Gas " treats its customers? I have never faced such harassment from any supplier like this before.

I am harassed by the service provider of Indane GAS since last couple of months . We have to spend 4-5 days without gas in spite of having two cylinders . Facing the following problems regularly :
1. Very much delay on GAS service . Took almost 20 - 25 days for Gas supply from the date of booking . After delivering one cylinder they normally took 10 - 15 days for booking of next cylinder.
2. The telephone line is always engaged & normally have to go physically for Gas booking / any other query.
3. The behavior & attitude of service provider is very very poor.
4. Sometime cylinders also come underweight.

Is this the " Indane Gas " treats its customers? I have never faced such harassment from any supplier like this before.

I am Dr.Timothy working in Christian Medical College, Vellore. By the new rules for getting new gas connection for the past 1months I am suffering a lot. In agency they are asking about Ration card or "No ration card certificate". But our government officials there are neither giving both after too many visits. And they are giving proper information how to get it also. Sir, because of the strict rules made due to lot of misuse of our cooking gas, people like us suffering a lot. We are wasting our valuable time in running here and there but till now no use.

I am residing at Chetput. T.U.C.S. is gas supplier for my area. I have booked for cylinder for replacement of empty cylinder, on 10th November, 2006. Still, I have not received. What going on there. Customers booked after me got. But I inquired many times. But no proper reply.

I am residing at Poonamallee, Chennai, India. KALA AGENCY is the provider of gas in our area. This KALA AGENCY employers are selling the gases to Shop Owners for around Rs 500. So that the peoples of this area is suffering a lot because of unavailability of gas. Door delivery is also stopped and the customers are going to the agency office for getting the gases.

For the past three months i am going to gas agency for getting my gas. But still no result.