SUBMIT A COMPLAINT

Circle K

Circle K Stores Inc.

1130 W. Warner Rd, Bldg B
Tempe, South Carolina
United States - 85284

Customer Service

1877(Lithuania) 8 1
8800 555 4647(Russia) 5 0
+1 (602) 728-8000 0 0
+1 813 910 6800(Florida) 115 97
+1 330 630 6300(Great Lakes) 48 38
+1 850 454 1070(Gulf Coast) 59 39
+1 331 251 7300(Heartland) 32 31
+1 812 379 9227(Midwest) 76 49
+1 919 774 6700(South Atlantic) 41 28
+1 704 583 5700(Southeast) 112 71
+1 972 537 5885(Southwest) 51 42
+1 951 273 1175(West Coast) 46 29
+1 800 268 5574(Western Canada) 3 4
+1 888 999 9301(Central Canada & Quebec) 6 1
+1 800 361 2612(Eastern Quebec & Atlantic Division) 5 2
+1 506 382 8575(Moncton, New Brunswick) 2 0
+45 70 101 101(Denmark) 2 0
+372 675 7777(Estonia) 1 0
+353 12 028 888(Ireland) 6 1
+371 80 009 005(Latvia) 1 2
+47 22 962 000(Norway) 2 1
+48 222 552 255(Poland) 1 1
+46 84 296 300(Sweden) 1 1
Arizona Division
Po Box 52085, Phoenix, AZ 85072

Florida Division
12911 N. Telecom Parkway, Temple Terrace, Fl 33637

Great Lakes Division
935 E Tallmadge Ave., Akron, OH 44310

Gulf Coast Division
25 West Cedar Street Suite 100, Pensacola, Fl 32502

Heartland Division
550 Warrenville Rd Suite 400, Lisle, IL 60532

Midwest Division
Po Box 347, Columbus, IN 47202

South Atlantic Division
305 Gregson Dr., Cary, North Carolina

Southeast Division
2440 Whitehall Park Dr., Suite 800, Charlotte, NC 28273

Southwest Division
1199 South Beltline Road, Suite 160, Coppell, Texas 75019

West Coast Division
255 E. Rincon Suite № 119 Corona, CA 92879

Western Canada
№ 400, 229 – 33 Street NE, Calgary, AB, T2A 4Y6

Central Canada & Quebec
4204, boul. Industriel, Laval (Québec) H7L 0E3

Eastern Quebec & Atlantic Division 
825, Lebourgneuf Boulevard, Office 304, Quebec (Quebec), G2J 0B9

Moncton, New Brunswick
100, Cameron Street, Office 3000, Moncton, New Brunswick, E1C 5Y6
 
Denmark
Borgmester Christiansens Gade 50, 2450 - Copenhagen SV

Ireland
Circle K House, Beech Hill, Clonskeagh, Dublin 4

Latvia
Duntes iela 6, Riga, LV-1013

Lithuania
J. Jasinskio str. 16A, 03163 Vilnius 

Norway
Schweigaards gate 16, 0191 Oslo

Poland
o. Puławska 86, 02-603 Warsaw

Russia
Marata St., 69-71 A, Saint Petersburg, 191119, Russia

Complaints & Reviews

Employee attitude / mean to customer

My boyfriend bought beer 6 years from this gas station new guy working there is Racist Wouldn't sell the beer asked for his ID HE WOULDN'T ACCEPT IT BUSH GAVE THIS ID IT HERE IN AMERICA ADDRESS IS AMERICA NOT MEXICO WHEN I BOUGHT THE BEER HE DIDN'T ASK FOR ID OF MINE TWICE DIDN'T ASK BUT CAUSE MY BOYFRIEND MEXICO ASK FOR ID RACIST HE WAS HE THREW MY BOYFRIEND CHANGE AT HIM HARD IN HIS HAND HE WAS MEAN TO HIM AND ME HE TOLD ME GO PLEASE TELL YOUR EMPLOYEE TREAT THERE CUSTOMER MORE BETTER RESPECT THAN GETTING MAD AT CUSTUMERS HE COULD OF SAID IT NICE WAY HE WASN'T NICE TO US

chicken breakfast sandwich not cooked fully

On 3/06/2020 at or around 8 am -8:15 am I bought a chicken biscuit sandwich at the circle k on green spring...

Circle K

Bathroom/store cleanliness

The bathroom was absolutely disgusting. There was feces on the toilet and what looked like urine on the...

Unwelcome Advances

I am choosing to submit this complaint anonymously to protect the reputation of the employee.

I am hoping that Circle K is committed to creating and sustaining a workplace with integrity and respect for the dignity of others. With that said, I would like to submit a complaint regarding an employee by the name of J'Nae Fraser who is an employee at the corporate location in Tempe AZ (1130 W Warner Rd). J'Nae I believe works in the accounting department. To my understanding harassment can take a variety of forms and she has displayed unwelcome advances/flirtations with an
employee(s) at that location.

I expect employees in a professional setting such as your company to interact with each other and anyone doing business with your
company in a professional and respectful manner.

I do not have a desirable resolution but I am hoping you can take this concern into consideration.

Disrespectful worker

I asked to use the restroom she said it was broken I asked her was both restrooms broken she said yes. Which...

Over Charge of $1.96

Repeatedly the POS system OVER CHARGES for Marlboro Special Select cigarettes. Store# CK 4503 Invoice# 778591...

Circle K

employee

There is a young man that is a cashier at this location which should not working in the public eye! the young...

kiana

About a week after christmas I entered the store im a local man / customer or used to be I was approached by a young man he came right up into my face he then accused me several times not to be bugging his girlfriend I was very discusted by this event I am now seeking legal advice on the matter this is my second email to you. Immediate attention is needed to this email you have already got this complaint [protected]

  • Ar
    Aric Whitford Mar 25, 2020

    Hey my name is Aric my email is [email protected] I was the Cashier on duty the night of the occurrence, I dont know if corporate has looked into your emails but I personally banned him from the premises.

    0 Votes

Payment not received, unethical and Unprofessional behavior

Hi,

My name is Casi Michelle DeBlase work ID 3081930
‪[protected]‬
Email
[protected]@gmail.com- Preferred method of contact

Starting in January 2020, due to unknown charges made to my account through Comdata/ FinWist Solutions. I was informed that a new card was needed to be issued by the employer in order to have access to my balance. I informed them at this time that I was no longer an employee at the time, this didn't matter. I contacted former Managers, Veronica, Kathy at Fillmore and 1st Ave, as well as Haider from the store on 16th Broadway. I only received a reply from Kathy stating that I would need to go through HR payroll in order to fix the payment issues. I contacted payroll HR and left 2 messages and have not received a reply. I have also sent messages from Circle K website stating the urgency, thus being 2 weeks with little to no help from Circle K. I contacted cardholder services numerous times to let them know my situation, which they stated as before, they can not help me to contact Employer. Feb 27th Thursday in person at the training center located at Indian school and 11th to speak with Kathy from HR. She provided me with a replacement card. After numerous emails sent to and from HR, Payroll and District manager, discussing that my pay card needed to be added to Workday. Within emails further information was requested, Name and Work ID number. I sent information via email that I was CC to. My response was ignored. Kathy called to request the information again over the phone with my mother, she was only able to provide Kathy with my middle name not my employee number. I sent another email to HR Payroll and district manager the next morning February 28th Friday, to check on status but did not receive a response from either party again.

This has been handled very poorly with unethical and unprofessionally. It has been 3 weeks and the problem has not been fixed due to miscommunication, which is unlawfully keeping me from obtaining my paycheck. I have gone through all the necessary steps needed through HR and although I have completed all of these steps I have yet to get paid.

Desirable resolution? The problem is fixed immediately due to the prolonged time I have been patiently waiting.

cashier issue

i stop in this store every weekend and the cashier has a bad attitude.one weekend she thinks that i called the cops on her and i didnt .then she accused me of telling her boss on her and i didnt.im getting tired of getting accused from this cashier of something i had nothing to do with.im going to start stopping at another convenance so i dont have to deal with cashier

employee treating customer with much disrespect and in front of all other customers.

Shortly after 1 p.m. I was in 7951 Circle K on February 28, 2020. I decided to go to the bathroom. I walked...

gummy worms and bears

so i buy this product on a daily basis and i like to eat them color coordinated and i have noticed that the gummy bears only have 4 orange, a dozen green, half dozen blue, clear about 8 and about 6 red and the

gummy worms the orange and green there is 3 clear and red 7 and yellow and blue why is it that there is not an even amount of each color in every bag i think it would be right to have and even amount of every color if someone can please get back to me please my name is jack my email is [protected]@gmail.com

Reward program

Every time that I purchase anything at your stores the cashier begin entering their own phone number which doesn't not allow me to enter mine. I shop at circle k a minimum of once per day you have lots of deals but your employees are benefiting rather than your customers. They don't even ask if I want to enter my phone number they just start putting their own. I have nicely complained at several stores but no change.

CUSTOMER SERVICE/declined card and they still took money from my account.

On 12/31/19 I went into the circle k store #1967 at about 5pm to get $10 in gas and $20 cash back. The...

worker

I am writing to complain about the circle K in scio the workers in that place is so bad they have midnight...

customer service sucks manager

Walking to the store ask them can you change your 20 i've been here yeah i've never had a problem this lady is really nasty to me and the customer that was in front he was end up giving some money to them cuz I went to buy stuff when I went by stuff she said she didn't have money in the drawer how can you not have money in your drawer that's what I like to know anyway on top of that I just want to let you know the customer service behind me she sucks and I like something done about it always i'm not shopping anymore I don't need nine houses away [protected]

complaining about the workers at the store

Hello my name is Whitley Wilcox I am a frequent customer at the Circle K by my house the address is 5311...

store manager

On several occasions the store manager has been outside, in front of entrance doors; behaving in a very...

druggies and homeless people

Theirs homeless people who hang out camp out at the store last night theirs a homeless guy who has been 86...

cashier

I walked up to window around 12:30am on 01/28/2020 and the cashier was on his personal phone with his back...

cashier conduct

I visited the station on January 23rd (Thursday) at around 3 am to 3:10 am. I went into the station to...

bad attitude night employee

Well my sister went in she 22 I'm 29 she went to counter get a white grape cigar and this night employee...

the csr was on her phone and had a headphone in her ear.

The CSR at the register was on her phone when I walked up to the counter she did not acknowledge me for the...

clerk

On January 17 about2 o'clock I went to this store at 1902 Baldwin blvd. to fuel up my truck. I went in...

Circle K

employee (allison)

I have had a few run ins with this employee, Allison, and thought at first I caught her on a bad day. Thi...

gas

I went to this circle as I usually do for gas and I go in the store and pre pay. Well I did so as usual but...

complaint regarding staff member

Hi. My name is James Donegan. I am making a formal complaint to circle k regarding an employee's behaviour and my ill treatment I recieved from the employee including degrading defaming comments use of foul language and refusal of service. The employee made/uttered foul remarks against me and my character used foul language toward me had an overall aggressive atitude and manner and refused me service after I requested other items along with my purchase. I have 2 witnesses the taxi driver and his passenger where there and witnessed the abuse the staff member directed at me for no reason at all then threatening to ring the police when in fact and my witness stated this to the staff member that it was him in the wrong. The reciept states it was staff member Hassan of circle k richmond road Dublin Ireland that is responsible but I am making a formal complaint to find out who is at fault and why I was treated in such a manner by one of your employees. I have a recording of the employee and my witnesses do too. The time and date of the incident are as follows 11.55pm 13/01/20 to 00.05am 14/01/20 at circle k garage Richmond road Dublin Ireland served by staff member Hassan. I find this behaviour to be very concerning and would at all costs now be avoiding your establishment until these issues with staff have been addressed. I will be taking legal action against the employee as his actions were horrendous and have left me with no other alternative than to seek legal justice as his comments were false vulgar and damaging to my character. The abuse was unwarranted and it will not be tolerated. Please feel free to contact me by email regarding the issue I have raised regarding abuse by staff member of Circle k my email is [protected]@live. ie. Thank you

Yours sincerely James Donegan

manager and unsanitary conditions in store

I went to this Circle K on Sunday 1/12/2020 and it was closed! There was a lady outside that told me it was closed because nobody showed up for work, this was at approx 3:20pm. The store is filthy. The countertops around the coffee and where you fix your coffee are always filthy. The creamer for the coffee is soured most of the time. The milkshake machine has been out of order for over a year. When a line is long the Manager Melody will be outside smoking and will not come in and help wait on customers. The cashiers have their earbuds in talking on their cell phones constantly and do not greet the customers at all. I could go on and on but hopefully you get the idea that this store needs a new manager and a desperate cleaning and the cashiers need classes on customer service.

customer service

Today is Jan. 12 2020 I stop by this location right around 5:00 pm there was a guy working name Daniel he wa...

credit/atm

Customer service is poor that their are complaints to credit/ATM being down that their is no telephone...

management

My name is Ashley Burton, I am currently an employee of store #2279. Today, I was notified from a customer...

Circle K

employment (hostile work environment)

I am a former Assistant manager from store number 2279. I had an incident occur that I was wrongfully accused...

employees

Pertaining to an employee shift 6AM-1PM discrimination customers regarding their race, creed, color, not...

staff

December 31, 2019 at 1220 pm ; This situation occurred at the Circle K at 1619 Sycamore, Atwater, CA...

customer service

Every day I go to this circle k every day I am carded for cigarettes which I have no problem with how ever...

your employee of circle k at that location

Long Story Short! the employee there are RUDE and lazy! We went to get gas there on 12/28/2019 around 1:30pm...

employee

So I went there Christmas eve night to cash in some loto tickets and the employee was sitting outside on the...

Circle K

teller named kevin

I'm tired of going into your establishment and having to deal with a cashier whom is rude and...

management

Management treats us so badly they don't even do anything but play on their phones. I've been working there...

terrible customer service

So on Tuesday December 10 I was trying to pump gas and the pump wasn't taking my card so I came inside...