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1.6 1175 Reviews

Shell Complaints Summary

166 Resolved
1009 Unresolved
Our verdict: With Shell's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Shell reviews & complaints 1175

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12:37 pm EST
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Shell - Charges for 3 transactions for a $25.00 shell gas card that did not activate

On January 31, 2024 I was trying to purchase a $25.00 Shell Gas Card at the Shell Station at the Mackinaw City EZ Mart, 101 Jamet Street, Mackinaw City, MI 49701 Phone [protected]. Three times the register spit out "receipts" that state GIFT CARD ACTIVATION FAILED and that they were PENDING REFUNDS. At that point the clerk, a very nice young man whose name...

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8:45 am EST
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Shell Fuel card

bought a 25 fuel card from shell in new lisbon, wi and it has no value. i have called the store for weeks and am told to call back when the manager is in. reached julie yesterday and she will not activate the card i paid for, complaining about short staff, and doesnt have time. filed a dispute with shell verbally and in writing and they have not responded.

Claimed loss: 25

Desired outcome: activate the card i paid for

Confidential Information Hidden: This section contains confidential information visible to verified Shell representatives only. If you are affiliated with Shell, please claim your business to access these details.

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1:20 am EST
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Shell - Shell motorcycle oil 20/50

Hello Respected Shell Members : I am a happy Shell customer Since 2016. Always advices my Circle to use Shell as they are good quality, quantity and there Servies as well. On friday 17-Nov-2023 around 6 to 7 PM. I visited the Shell Pump which is near to Center Point building karachi, near iqra university main campus. I changed by 70CC bike oil. with RS...

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Is Shell legit?

Our verdict: Complaints Board's thorough examination reveals Shell as a legitimate entity with notable strengths. Despite a 14% resolution rate on customer complaints, which invites a closer look, Shell stands out for its commitment to quality and security. Clients considering Shell should delve into its customer service record to gauge compatibility with their expectations.

Shell earns 91% level of Trustworthiness

Perfect Trust Endorsement: Shell achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Shell. The company provides a physical address, 24 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Shell.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Shell website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Shell.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Shell.com you are considering visiting, which is associated with Shell, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Several positive reviews for Shell have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

Shell website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While Shell has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 14% of 1175 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Shell protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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7:06 pm EST
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Shell Nose ring cashier - rude!

I'm in Boardman Ohio. Stations at corner of Market St and Indianola Rd. I go into store, other custumers are inside. I almost didn't think cashier was by register, she was bent down leaning over counter. I greeted her politely then she says i SMELLED like popcorn. She even had the nerve to ask if i had been around popcorn. I reminded her others in store. I held my anger in and got through the transaction.

Just thinking maybe cashiers need to mind their business and make customers happy. Maybe use a tissue and blow the before work junk out of their nose before clocking in and interacting with customers!

Desired outcome: That Shell would hire decent cashiers. No complaints in the 5yrs been here until this.

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11:13 am EST
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Shell Customer service

I had a disturbing experience when I stopped to fill my gas tank at the Shell service station located at 6510 Lookout Rd, in Boulder, Colorado. I requested a printed receipt from the pump but did not receive one. I entered the station, where I said hello and asked the attendant for a receipt. The individual stared at me, did not respond with a greeting, and wanted the pump number. I didn’t know and stepped to the side to point at my car directly outside the window when I saw the pump number and responded with the number 12. The attendant printed the receipt and tossed it across the counter toward me. I raised my eyebrows and replied, “Thank you?” He continued staring. I said, “You do work here, don’t you?” He told me to leave. I asked him for his name, and he responded, “I don’t have to give you my name. Get out of here.”

I couldn’t believe it and leaned forward to search for a name tag (he wasn’t wearing one), commenting that I would file a report. He then lifted his left hand and displayed his middle finger. I said again, “You work here? He tersely responded, “I’ve been here more than a decade.”

If that’s true, it’s shocking. I left the station and commented again that I would file a report. The individual then followed me out the door to my car, where I was explaining what happened to my wife. He proceeded to take pictures of the front of my car as a threatening gesture. My wife and I were astonished.

My wife and I are senior citizens. In our many years of driving, we have never undergone such a negative event at a gas station — a Shell gas station, no less. Needless to state, this is not the way to do business, and we encourage Shell to communicate this event to the gas station owner for corrective action.

Claimed loss: We will not return to this station.

Desired outcome: Employee should be brought to account with corrective training.

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10:46 am EDT
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Shell Bad GM named will

It's now open and an awesome store but the GM named Will is the reason we will not return. We have waited for this store to reopen after the remodel, but Will is extremely rude and the inappropriate comments he makes to the employees is shameful. I am surprised that someone has not filed a complaint with Corporate because his condescending language borders on a lawsuit! Cheryl waited on us, and she was awesome, friendly and really made you feel important as a customer. Her knowledge of the products and handling checking out quickly and easy is fantastic. This one is a keeper, but Will should be FIRED! IMMEDIATELY! My husband is a lawyer and in shock over his treatment of these employees, not good for the store's grand opening for sure!

Desired outcome: Treat store employees with respect

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11:23 pm EDT
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Shell Gas pump price wrong

While at the gas station I selected the lo gas for 299 a gallon I was then asked if I wanted to receive 3 cents off. If I put it in my phone number. I select yes, put in my phone number. And the price changed to 296. I then place the nozzle into my tank to pump automatically and jumped in the car. Because I was filling up when I got out of my car to an amount of $67.12. My car is ARDX acura. I have never paid $67 more likely. $40-50 dollars to fill up my tank. I then went inside to explain to the attendant at the counter what happened? He just looked at me and said that I pressed the the powerV button, when I know that I did not. When I placed the pump into my tank. It's said $2.96. My receipt reads as duplicate, what is that so? I need Corporate to assist me in this matter please.

Claimed loss: Charge should have been $2.96 per gallon verses 4.559/ G.

Desired outcome: I would like a refund of the difference. I know exactly what happened at the pump.

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5:45 pm EDT
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Shell - Register/cashier attitude

Hello, My name is Teodor Paul, resident in Scottsdale, Arizona. I visited the Gas Station on 82nd Street and McDowel Road around 2 pm this afternoon, Sept. 18th 2023. The target was to play lottery and to have a coconut mexican ice. I gave one $2 winner ticket to the cashier, and 2 tickets for triple twist to be played ( a total of $20). First of all...

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5:29 pm EDT
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Shell Manager at the Shell on Hwy. 109 in Lebanon,Tn

I stopped to get gas around 10:30 p.m. on 9/16/2023, the manager who for some reason never speaks to me and as you can tell I’m a gold member and She’ll is where I get my gas,I put my rewards number in and it didn’t take it so I said let me try this other number and he said with a smirk on his face you can can’t try another number which I knew he was lying,I will NOT be belittled by any Store Manager and therefore I don’t see me visiting any Shell Establishment in the future unless this matter is dealt promptly.

Desired outcome: Terminate or at the very least reprimand this guy..

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10:20 pm EDT
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Shell the lack of the customer service and ignorance about safety issue.

Hello,

I would like to let you know about the incident at the shell gas station at 4001 n. Laramie, chicago il 60641 on sept. 01.2023. I was getting gas and when I was done, for some reason the pump didn't stop and the gas was splashing all around. I was soaked in gas. Pressed the assistance button and when nobody came I went inside. I told about the incident. I was in big shock. Nobody showed any interest in the customer well-being and the place safety.

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9:51 pm EDT
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Shell Gas

I went into the Shell gas station on 2423 Acton Rd. Wed September 13 at 8:35 pm and tried to get gas with rolled change. It was already embarrassing for me to have to use rolled change but to have the attendant refuse to except it and very rudely humiliate me was completely unprofessional and uncalled for. I will never use another shell because of this. I can understand not excepting change when there is a sign or notice saying such but when there is nothing displayed I didn't think it was allowed and then to be so rude and hateful on top of that is just completely unacceptable and uncalled for.1

Desired outcome: I really don't know what to say here because to treat someone the way I was treated when a lot of ppl are struggling and doing something like this just makes a hard situation that much more hard.

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3:02 am EDT
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Shell Product

Good day,

On 2023/09/05 I visited the shell filling station at honeydew on the corner of blueberry street to fill up on fuel before the fuel price hike at midnight.

I requested fuel for R600 which I buy every week which is 26,300 litres at the current fuel price before the price hike.

The attendant poured the fuel for R600 into my vehicle,

I paid for the fuel to the value of R600 as requested,to my dismay the slip showed only 24,460 litres had been poured.

Shell filling station in honeydew had increased the fuel levy before the prescribed time.

I went back the following morning to enquirer.the supervisor on duty,admitted to the price increase and refunded me R45,20.

So they robbed and admitted it.

How many other people did they also rob them of they’re hard earned money.

I am highly dissatisfied in the manner this happened,I had been robbed of R45,20 by the franchise.

Desired outcome: I would like an apology from management and compensation.

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Update by Gavin Letsie
Sep 11, 2023 11:28 am EDT

Resolved.

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2:48 pm EDT
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Shell - Cashier at 6900 North Main St. Columbia South Carolina

Hello my name is Patrick Young. At about or around 2:15 pm I entered the store to purchase a snack for my ride this evening. I picked up a bag of Jalapeno chips and approached the register and sat the item on the counter. The cashier the canned to the register and picked up the bag of chips and attempted to scan it. For whatever reason, the barcode didn't...

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9:36 am EDT
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Shell Gas cards

Hi There,

The Pickering Schell Station had people come from The Molson Indy that gave out gas cards of $25.00. Both my husband and I were there and we did not get one. Could you please send two to us as we support your station multi times in a month that all adds up in a year. This is not acceptable as we were there as well as others that did not get these gas cards. It was a promotion that was not fulfilled. I look forward to speaking with you.

Thank You

Tammy Roberts

Desired outcome: 2 Gas Cards of $25.00 Each Sent to my home1990 Whites RoadUnit 22Pickering [protected]@yahoo.caTammy.[protected]@gflenv.com

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8:01 pm EDT
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Shell Mechanic service

Beware of this garage!

This whole ordeal began in April, when I took my 2019 Chevrolet to them to replace the front and rear brake pads. Three months later, I hear a high pitch screeching noise every time I apply the brakes. Forced to take it to another mechanic on short notice, they tell me that the brake pads were not properly serviced causing it to seize and damage the rotor.

I also took my wife’s 2002 Toyota to them to replace the bearing (around the same time). After picking up the vehicle and driving it home on the highway, the car begins to shake violently (I was unable to take it back to them as they were closed for march break). I then take this to a friend’s mechanic, and they tell me that the bearing was not changed! Mind you I have paid for everything in full!

I will be filing a complaint with the better business bureau against this garage. Please stay away from this garage, they reinforce the negative stereotypes associated with mechanics!

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11:19 am EDT
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Shell Gas points redemption

On June 8th at approximately 11 am I went to the gas station at 4101 Connecticut ave in silver spring MD. I put in my giant rewards number in an attempt to redeem my gas rewards. However when I began to pump the pump was extremely slow. I had to get the attendant twice because in five minutes it had not even pumped a gallon. The attendant then informed me that someone had pulled off with the gas hose still attached and he thought he had fixed it. Well in the process I lost my 50 cents off because I could not wait for the hour it would take to pump and even though it was a negligent on the the attendant I was the one who was out of my rewards

Desired outcome: Reinstatement of my 40 cents off

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7:05 pm EDT
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Shell Shell 391 westport Ave Norwalk Ct 06851

3 times went there to get my shopping points
And used my debit card as cash not credit card
And they take my points and charge me credit card prices so they get the highest price and have no sign stating they will do that. they only do it when you use points. And lost my points once I plug them in so I cant get them back
Yes... rip off
12/3/2022
1/20/2023
7/4/2023

Desired outcome: There won't be one ,you know that

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1:32 am EDT
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Shell Michael working at 5500 Franconia RD Alexandria VA 22153

After putting 60 gas I go to the fair pump pay the 2 and pump all the tires. One was a little low the others where between 37psi-33psi. They all needed to be at 35PSI. When I drove off I realized all my tires are now below 28PSI. I walked In explained myself and showed my receipt to the attendant. He was helpful and pulled out the 2 from the register and the other attendee named Michael butted into our conversation and said "don't give it to him, What if he is a thief". Wow is this what you train your people to do, I am holding a receipt for 60plus dollars in gas and you have cameras all over your store. This is how you react to a customer.

I was shocked I told Michale in would report him. The other guy gave me the 2$ as Michael said " Report whoever you like I don't give a F__K. and they won't do [censored] about it. OK...

I walked outside and as I am getting into my car this guy Michael is writing down my tag number. I put my camera on him and he turns around quickly, them walks out. I asked him if he wanted my address I'm not threatened by this guy I even offered for him to try to come over to my house.

Customer service is not for everyone and when you overlook that you start loosing customers to other chains of gas stations,

Desired outcome: I don't know I am so angry I have been online leaving reviews everywhere because of this guy. What are you willing do. I even have pics of what my dashboard says about my tire pressure I just could not add it for some reason.

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6:19 pm EDT

Shell Card

Shell sucks they sell out American workers to the Philippines which is a total disaster. Better off talking to a rock.3Ttext me I said I have no cell phone that is why I HAD to talk to you. Of course, I said I wish Shell would use people in the A. Every person I know HATES that they have to. She hung up this is why so many people hate this sell-out.2 weeks ago they were to send replacement cards to my house with an updated address guess what they dropped the ball and sent it to the wrong address. They also said someone charged money. Then they said they will cancel and this time send it to the correct address. Might as well go talk to a rock again

Has to be shell offended if you use a capital

Desired outcome: Common sense, speaking and understanding English capable of doing a basic taskaddress of the company? Why I'm an individual, not a company

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Update by Gary The Marine
Jun 17, 2023 6:20 pm EDT

110 waste of people's time

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2:53 pm EDT

Shell Overcharge for fuel at Shell Timewise store #299 at 6750 FM 1463 Rd, Fulshear, Texas 77441

I purchased fuel at this station at 12:55 PM on 6/05/23, pump Number 11 and was charged for Vpower premium at $3.889 per gallon, but I chose Regular at $2.92 per gallon. I inserted my card and was asked if I would like the $.05 discount for being a Shell member. I said yes and inserted my card, then chose Regular fuel. I was told I would get $.03 discount per gallon. The regular price lit up and showed reduction from $2.95, down to $2.92 per gallon. Then filled up. Once full, the machine did not ask if I wanted a receipt (this is the fourth time recently at this station that I was not asked if I wanted a receipt). Then I noticed I was charged $60.76 for 15.623 gallons, which is $3.889 per gallon. I then went into the store to inquire why I was charged for premium, when I chose regular, and why didn’t the machine ask if I wanted a receipt. The manager on duty (Hamza Kahn) then came out and checked the machine and said it was alright, but he would fill out a complaint for me. Since he did not fill one out online (just wrote info on a sticky note), I personally smell a rat. I would like this addressed and I would like to be reimbursed for my roughly $15 overcharge. I also intend to report this to the Texas Weights and Measures. 4 times not being asked for a receipt is a little interesting. At any rate, I would like this addressed by Shell and would appreciate a response back. Regards, John Weust (retired from Marathon Oil Company). [protected]

Desired outcome: An answer back and reimbursement for my overcharge of $15. My receipt number is [protected].

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Shell In-depth Review

Company Overview: Shell is a globally recognized energy company that has been operating for over a century. With a strong presence in the oil and gas industry, Shell has established itself as a leader in providing energy solutions to customers worldwide.

Products and Services: Shell offers a wide range of products and services to meet the diverse needs of its customers. From petroleum and natural gas exploration to refining and marketing, Shell provides reliable and high-quality energy products to individuals and businesses.

Pricing and Value: While Shell's products may not always be the cheapest on the market, they offer excellent value for money. The company's commitment to quality and reliability ensures that customers get products that meet their expectations and deliver long-term value.

Customer Service: Shell prioritizes customer satisfaction and strives to provide exceptional customer service. Their knowledgeable and friendly staff are always ready to assist customers, whether it's answering queries or resolving any issues that may arise.

Convenience and Accessibility: Shell has an extensive network of service stations, making it convenient for customers to access their products and services. Whether you're in a bustling city or a remote area, you can count on Shell to provide you with the energy solutions you need.

Environmental Sustainability: Shell recognizes the importance of environmental sustainability and is committed to reducing its carbon footprint. The company invests in renewable energy sources and implements innovative technologies to minimize the environmental impact of its operations.

Innovation and Technology: Shell is at the forefront of innovation and technology in the energy industry. They continuously invest in research and development to discover new ways of extracting and utilizing energy efficiently, ensuring a sustainable future for generations to come.

Corporate Social Responsibility: Shell takes its corporate social responsibility seriously and actively contributes to the communities in which it operates. Through various initiatives, the company supports education, healthcare, and environmental conservation, making a positive impact on society.

Reputation and Trustworthiness: Shell has built a strong reputation for its reliability and trustworthiness. With a long history of delivering quality products and services, the company has earned the trust of its customers and stakeholders alike.

Competitor Analysis: In a highly competitive industry, Shell stands out as a formidable competitor. Its strong brand presence, commitment to innovation, and focus on customer satisfaction give it an edge over its rivals.

Overall Rating and Recommendation: Shell is a highly reputable and trustworthy energy company that offers a wide range of quality products and services. With its commitment to sustainability, innovation, and customer satisfaction, Shell is a recommended choice for individuals and businesses seeking reliable energy solutions.

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Shell contacts

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