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Shell Customer Care Service

Royal Dutch Shell PLC

948 US-31
Traverse City
United States - 49685

Customer Support Phone Numbers

+1 888 467 4355 193 40
+1 713 767 5300 31 12
+31 70 377 9111(Netherlands) 11 7
Shell headquarters
Carel van Bylandtlaan 16, 2596 HR The Hague, The Netherlands

Postal address:
PO box 162, 2501 AN The Hague, The Netherlands

Shell Complaints & Reviews

Shell Gas Station / Girl didnt know who to read a check

Terry& tabitha on May 26, 2017
I was at store 14 in North vernon indiana and try to write a check for 40 dollar and it didnt go throw bc she was putting my check neumber as the account number. Then i wrote a check for 30 dollar and show her what she did wrong and it went throw now they have try to sent the 40 dollar one...

Shell gas station 9970 Bellaire Blvd Houston Texas 77036 / unethical behavior

YurivYuriv on May 25, 2017
Worst experience at Shell in my 16 years coming to Shell here in Houston I have been a loyal patron of shell.I have never felt so humiliated disrespected and embarrassed in my life. My vehicle ran out of gas so I decided to stop here did not have my purse on me so I scrapped $0.50 worth of...

Shell / unethical behaviour

the real punisher on May 24, 2017
I would like to file a complaint to the employees of shell philippines regarding the very rude, very unprofessional, unethical attitude, conduct unbecoming and a clear violation of shell company core values and importance of regular customers. The shell philippines gas station branch...

Shell / discrimination / defamation of character

Megan Corley on May 24, 2017
First id like to say that this particular Shell station is privately owned, not part of a chain, but still uses Shell Gas and has the Shell emblem as well. So I'm not sure if this applies... if not, please guide me in the right direction. I started working at Shell/Manor Market last...

Shell / cashier

ewong247 on May 23, 2017
Hi, I would like to make complaint about a cashier at the shell location: C08641 located, address: 3381 Kennedy Rd, Scarborough, ON M1V 4Y1. I went to purchase fuel on May 22, 2017 at 20:13, please see receipt for reference. When I was paying, I was not greeted and did not feel a welcome...

Shell / the screens

fenfen on May 22, 2017
Hello, please fix all of the screens for the gas station. I cannot enter my Ralph's ALT ID. It has been like this for months, I don't think they are planning to fix them at all. When I clicked REWARDS, it just showed me 3 buttons to click but no options. I tried clicking 3 of them, and...

Shell / expired cliff bars

Youtrickedme on May 21, 2017
While driving through Indipendance, California, I stopped at the Shell station where I purchased two cliff bars. After driving away I took the first bite of a blueberry crisp bar and immediately thought something was off. After a few more bites I had to put the bar down because the earful...

Shell Gas Station / cashier sleeping in booth refuse to wake up...

Michael rodriguez Isaiah on May 21, 2017
Shell Station at 4391 Boston Post Rd Pelham, ny, 10803, At 3am Cashier was upset that she had to wakeup in order to help a customer pay for his gas with his gas card. So she started to get upset for the lack of sleep? Really, what is she working, if she so tired...what should a customer do...

Shell / Customer service. Overnight cashier rude/ refused service in 24 hr location

Ccbaseballshs on May 21, 2017
Just got off work to go to the Shell on Farwest Blvd in Austin Texas. It was just past midnight and the doors were locked likecthey normally are for late bight service, the the normal cashier was refusing to let anybody buy anything saying they were closed. He didnt give a reason was just...

Shell / re: 5085 redwood dr rohnert park ca 94928 # 57445330103

Ab77 on May 20, 2017
RE: 5085 Redwood Dr Rohnert Park Ca 94928 # 57445330103 Hi I am a long time fuel rewards customer, and I have always had great experiences with Shelł until yesterday May 19th 2017 at around 2:45pm on pump #3. My wife has recently broken her wrist and we were traveling up near Rohnert Park...

Shell / Cashier

Complainant29102 on May 18, 2017
I went in to the Shell gas station to purchase an item and needed to split my payment between my card and cash (which I was told was ok to do before being rung up) because I only had $1.37 on the card and overdrawing it costs me more money than I have. When the guy rung up my purchase, the...

Shell / drug selling

aprilkara on May 16, 2017
you have 2 employees working at the mccleary washington location..kristina shea and tiffeny norris have been selling illegal prescription drugs right out of your store..i already made a complaint to the local police station and they are now watching for suspicious activity..maybe you...

Shell / customer service

Gloria Elaine Davis on May 16, 2017
I was in the Shell Station located at 1072 Peachtree Industrial Blvd. at approximately 1:05 on May 16th, and had my service dog with me. When I went inside, the person behind the counter immediately told me that I could not bring my dog inside with me even though I showed him the service...

Shell / money has not been credited back to my card yet

Kimtarra Johnson on May 16, 2017
I went to the gas station on 921 North Miami Boulevard Durham North Carolina on May 11th 2017 the employee had to void it out because my rewards fuel card didn't go through the first time. So he credited my $15 from the first transaction and then charge my card another $15. But the first...

Shell / singapore airlines

Sumita Marwah Chugh on May 16, 2017
I fly to Singapore frequently. I was supposed to fly from Mumbai to Singapore in business class on 15 May 2017 (SQ423), 2 weeks after my trip to Singapore in end April (23 April- 27 April 2017). I arrived at the airport check in counter at Mumbai airport with my passport and ticket...

Shell / Gas

Enraged in Texas on May 15, 2017
I walked into Shell #820 in Houston Texas. On Veterans Memorial and Beltway 8. I was ignored and I continued to pay for my gas. I went outside and he never cut the pump on. When I went back inside, Vincent, the employee was still speaking to the other young lady. I advised him the pump wa...

Shell / About an employee switching off pump whilst filling up 4x4 and motor bike

Narelle Lewis on May 15, 2017
At Approximately 19.23pm on 14/5/2017 at the sunnyholt road Blacktown Site I was fuelling my motorcycle and a 4wd when the Console Operator turned off the pump when I finished fuelling my motorcycle and proceeded to fuel the 4wd. when I went into store to ask why Console Operator turned off...

Shell / discrimination complaint

Dustin Martin on May 13, 2017
I would like to file a discrimination complaint against the summit shell at address 5700 warm springs rd columbus, ga 31909. I visited this store around 11:08 p. M. The night of 5/13/17. I tried to cash in a ga lotto ticket and the cashier said that the lotto was closed. Ok, fine. I then...

Shell / carol frysinger

Dennis2387 on May 13, 2017
I was told I was no longer welcome at the shell store in Findlay Ohio on Tiffin avenue she says it's because I offered her employees drugs which one of the employees I don't even know who it was the other employee was married to my friend is how I knew her which no longer works there I...

Shell / gas

Chuckstruck6 on May 12, 2017
Got bad gas two cars one on 5/10/17 and5/11/17 both my car and truck are running. Poorly after getting gas at this station.this is too coincidental.one has lock gas cap so can't be anything different. I am adding some dry gas as water is comming out the tail pipe.please check before other...

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