On Tuesday, July 20, 2021, I purchased roughly 11.5 gallons of the, "V Power" gasoline from the, 920 Ingleside Avenue location, in Baltimore (County), Maryland.
Originally, I visited the location on Monday, July 19, 2021, to fill up my vehicle; however, I noticed the "20 cents off premium gas on Tuesday" sign, located on the pump bay canopy, which prompted me to return the following day on July 20.
Upon returning, I noticed on the curbside sign that the price for the premium gas was not reduced, so I asked the female cashier inside why the price did not reflect the 20 cent discount. She said that it was already applied, which was not true because it was the same price as the day prior, but I was in a hurry and thought maybe the price would be different at the pump, but it wasn't...the only discount applied was 3 cents from my grocer (Giant).
I went back inside to inquire why the discount was not applied, and both the cashier and manager(eventually) informed me that the original cost per gallon was $4.14, which was completely false and not indicated on the curb sign for cash sales, which was displayed a current (and previous) cost of $3.94, but should have been $3.74, considering the 20 cent discount.
As I traveled throughout the area, I noticed other locations, in Owings Mills, Maryland, and even a couple of miles up the road at the Route 40 location,
reflected the discount in their curb signage. So, when I returned to the Ingleside station once again to complain to the manager, I noticed that the price was reduced on the curbside sign to $3.74, but the manager refused to honor my complaint and refund request for the difference in what I paid earlier.
This was clearly a case of intentional false advertising and deception, and very poor customer service!
Attached is a photo of the receipt from my original transaction, which shows the date and time, and the cost I paid per gallon, $3.91.