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Shell Customer Care Service

Royal Dutch Shell PLC

948 US-31
Traverse City
United States - 49685

Customer Support Phone Numbers

+1 888 467 4355 296 60
+1 713 767 5300 43 20
+31 70 377 9111(Netherlands) 13 11
Shell headquarters
Carel van Bylandtlaan 16, 2596 HR The Hague, The Netherlands

Postal address:
PO box 162, 2501 AN The Hague, The Netherlands

Shell Complaints & Reviews

Shell / costumer service 1022 maisonneuve e momtreal

Roym124 on Oct 16, 2017
Gas station 1022 boul de maisonneuve E montreal Qc I used to always go this gas station till now. I came and gave the clerc a 50$ bill for gas. The clerc held up the bill asking me If i thought that this was a good bill??? I work hard for my money so to ask me like i am a scammer ??? I...

Shell / cashiers who don't do their jobs.

Jamie Banks on Oct 15, 2017
I went into Shell on hwy 70 in James city to get a cigarello an so I asked for one and (Laura) the cashier tells me that they don't sell them. I tryied giving her my id an she just ignored it, I've bought them from this gas station before, and how are you going to tell me you don't sell...

Shell / shell cashier refused to call ambulance

Bakaerika on Oct 14, 2017
One of my family member felt sick while she was driving home from work and stopped at shell gas station for help. This happened at Saturday, October 14, 2017 afternoons around 1 pm in Newmarket, Ontario at leslie & Greenlane. By the time she went into the station she was already having...

Shell / this shell station

Jd jackson on Oct 14, 2017
We have devastating fires in Northern California and this shell gas station has done this. Price gouging, this is disgusting. People are heading south from fleeing their homes on a moments notice and this is a gas station right off the freeway. This is up there with the looters!!! Where i...

Shell / service

Tonya1030 on Oct 14, 2017
Poor customer service. The woman behind the desk literally yelled and Throwing her hands around poor self management. I will never come back to this store again.I was trying to resolve an issue with the pump however she didn’t seem to understand and begin to give me attitude so I walked away...

Shell / bad gas

Angela santiago on Oct 12, 2017
On Monday evening I went to get gas at the shell gas station on Martin Luther King and Highway 301, as I regularly go after work every week, I used pump number seven.On my way home my car start shaking and black smoke start coming from my mufler, the lights on my dash came on said check...

Shell / diesel

Hadi Hajjar on Oct 10, 2017
I am the owner of a company in Brooklyn. One of my truck drivers filled up his tank today October 10th 2017 from a Shell Gas station located on 461 Bloomfield Ave, in Bloomfield N.J.07003. He was charged $4.579 per gallon of diesel. The going on prices which we are paying during this month...

Shell Gas Station / purchase of products

Dan Preda on Oct 9, 2017
I was denied a purchase of a pack of cigarettes using a credit card I used several times before, by the operator Fahimi, who demanded either cash or a debit card for no acceptable reason. I demand a reprimand of this operator ASAP. Needless to say you have lost a loyal customer. This is a...

Shell / employee

Yolanda Clark on Oct 9, 2017
I arrive to Miami from a long trip from Georgia driving alone as a woman. I only stay for 10min in my car. This rude employee was knocking on my car door. Then i waited for 2minutes and can into the store to be service and i mention to him i just drove from a long drive from Georgia and i...

Shell / cashiers

johnvcote on Oct 8, 2017
3 times this year I have been short changed. I see your website it's just like your customer care behind the counter. okay my email to you was too short so let me make it right. One time I put money on the wrong pump and someone else got free gas they said that it was my fault and there'...

Shell / customer service

Ksearcy on Oct 8, 2017
The shell gas station 100 w hwy 80 somerset ky. I parked up by the door because it was pouring down rain. This was oct 8th 3:30pm. I got lottery and 2 coffees and cigs. I was told to move my car because I was blocking the gas pump. I took pictures there was nobody else in the parking lot...

Shell / customer service

VictoriaViramontes on Oct 8, 2017
On Friday October 6 2017. At around 930 I was there buying some stuff. Priscilla was a horrible horrible customer service representative. She was extremely rude and made me feel very uncomfortable and extremely unwelcomed. After I got home I called to try to talk to a manager. But she...

Shell / gas pump barrier

Jim Hocker on Oct 7, 2017
On the night of Sept. 18, 2017, I drove into a Shell gas station in Fayetteville, AR pulling a 29 ft. long travel trailer behind my pickup truck. I was tired from a long day of traveling, and I misjudged the amount I should have swung out to allow my trailer to clear the concrete barrier...

Shell / bad gas

Shaunette Zenon Johnson on Oct 7, 2017
Hello my name is Shaunette Johnson and I am a Hurricane Harvey Flood Victim. My Car was totaled due to water in gas at one of your locations in Houston on 90 Hollow Tree Lane 77090. Although I do have Car Insurance I do not have GAP. I was told to file a complaint with your company for further assistance. Please call me 832-800-0070 or 832-455-9223

Shell / oil price posting

Phyllis Rocher on Oct 7, 2017
I just stopped at the Travel Center Shell station on North Townsend in Montrose, Colorado. I was going to purchase oil for my car. No prices were posted on any of the oil. I ask the three girls behind the counter how much the oil cost and was informed that I had to bring them to the cash...

Shell Gas Station / cash charge

Ruth Schult on Oct 7, 2017
To whom this may concern; My name is Ruth E Schult I stopped by yesterday 10/06/17 to fill my tank with gas. I know it's not much, but, with all these things going on, I just want to be prepared in case of an emergency. Well, when making the payment I used my bank card and requested $20.00...

Shell / shell rewards

Nicole VanBeek on Oct 5, 2017
I go into shell in my town for the rewards program. My husband and I always stop before work to build up points and im so SICK of getting screwed out of my 3 to 5 cents off a gallon! If this program for the customers cant work right then why have it!! I want the points i am owed! Im to the...

Shell / payment

elvira lozoya on Oct 5, 2017
08/31/2017 Hello on this day there was a rumor of a shortage after Hurricane Harvey it was busy out on the road. I stop at this specific location because it is 2 minutes away from work I waited and when it was my turn I swipe my card and realized that the hose was not long enough to put ga...

Shell / the very rude & unprofessional cashier name dianna.

Princess N. on Oct 5, 2017
On 10/4/17 @ approximately 9:30pm my disabled son went inside of the Shell store to pay for our gas. After completion of pumping the gas, i asked him to go back in & buy $5.00 more of gas. He was filled w/ great anxiety & didn't want to go back inside because the cashier...

Shell / refusing to swipe my clicks clubcard

Manie Olivier on Oct 4, 2017
Good day I want to know why is Shell keurboom in Stilfontein able to refuse to swipe the clicks club cards of all customers. I was told by an attendant who threw in my petrol, that the owner is refusing to swipe our ( clients) clicks club cards. Apperantly he loses 12c per liter. He took...

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