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Shell Customer Care Service

Royal Dutch Shell PLC

948 US-31
Traverse City
United States - 49685

Customer Support Phone Numbers

+1 888 467 4355 111 29
+1 713 767 5300 22 9
+31 70 377 9111(Netherlands) 8 6
Shell headquarters
Carel van Bylandtlaan 16, 2596 HR The Hague, The Netherlands

Postal address:
PO box 162, 2501 AN The Hague, The Netherlands

Shell Complaints & Reviews

Shell / Propane exchange

caseybireley on Feb 18, 2017
Hello, I was just at the Shell Station at 2434 N Keystone Ave Indianapolis, IN 46218. I initially arrived at 6:24 pm. I purchased a propane tank from the assistant named Misty. I gave her my old tank as she opened the propane tank container. She handed me a tank that felt empty even though...

Shell / Bathroom and customer service

ElijahJoyce on Feb 18, 2017
We were traveling from London to Pikeville, KY, and we stopped at a shell gas station that had an apple market and lee's chicken attached, and I experienced the worst bathroom and display in a gas station ever. The bathroom walls were covered in feces and it was out of toilet paper, paper...

Shell / Car wash

Pam schreiber on Feb 17, 2017
Went to shell last night at 2455 South Street in Elgin. Added a car was on to my fast purchase. Entered code. Went in neutral and the belt under the wheels was not working. Car wash started as I drove in, since belt not moving me I had to move myself through. Because of this the timing wa...

Shell / Adulterated fuel @shell station-18618 champion forest drive, spring, texas 77379

The Hetherington Law Firm on Feb 16, 2017
My client sustained damage to 2014 Mercedes vehicle as a result of adulterated fuel (water in gasoline) dispensed by Shell Station located at 18618 Champion Forest Drive, Spring, Texas 77379 purchased on or about 2-09-2017 and discovered by Mercedes repair facility on 2-15-2017. Repair...

Shell / Poor customer service

drfowl on Feb 16, 2017
My name is Autrey Fowler... On 2/15/17 I entered the Shell Gas Station at 11108 Foothill Blvd. Rancho Cucamonga. I purchased gas and two sodas. I asked the attendant could I mix and match the sodas on sale...He promptly told me no...I purchased the sodas anyway. As I walked out of the...

Shell / Horrible gas station attendant

Tooth999 on Feb 15, 2017
I traveled to the shell gas station on Hudson St. in Columbus Ohio on February 15 around 11 pm. As I approached the store, the attendant held the door for a patron and then promptly locked me out. He told me to wait at the window. I stood there for almost 10 minutes, watching two other...

Shell / Gas card from winn dixie

NBSherwin on Feb 14, 2017
Purchased gas at the Station in LaBelle, Florida 57544555907 Had 20 cents per gallon discount from Winn Dixie - put in my Winn Dixie card and it did not work. Purchased 9.551 galleons at 2.359 per gallon. When I went into the office to get help I was told -"better luck next time." I want may...

Shell / Service at 2401 belair road

Ericadunsen on Feb 14, 2017
My name is Erica Dunsen. I work for the United States National Guard. Yesterday February 13th, 2016 On my way to the Aberdeen Proving Grounds I left my wallet. I stopped into 2401 Belair Road Fallston, Maryland to put what little I had in the tank. I was deeply embarrassed and humbled but...

Shell / A racial complaint

jalow higgins on Feb 11, 2017
On 02/07/2017, My husband went to the Shell store located at 501 Ave H E Arlington Texas, 76011. Where we purchased something with an EBT card . the total come up to 14.67 . There was not supposed to be taxes added. So on the 02/08/2017. He told they said to speak with a assistant manager...

Shell / No longer accepting shell credit card

CJmom on Feb 10, 2017
I have been using the same Shell Station for years and then all of the sudden, a few weeks ago, they advise they no longer take the Shell credit card. How is that possible? Is there a reason for that? The attendants won't answer the question. I will now apply for another competitor's card...

Shell / Receipts for gas constantly sent to the wrong email address

Patricia Antonelli on Feb 7, 2017
Receipts for gas purchases as Shell stations and at Seasons stores are being emails to pa@psh.com. That is the wrong email address. I have been taking steps to alert Shell, Shell credit cards and Fuel Rewards about my NEW email address (savin40@gmail.com) since mid-December 2016 with no...

Shell / Shell 91 v-plus fuel

Slicknick153 on Feb 6, 2017
I almost always purchase my 91 octane gas from the same gas station. Today, I was told by my tuner that it appears my car is running on 89 octane fuel. I believe this station made a big mistake or they are intentionally selling mis-labeled fuel. This could potentially be very damaging to...

Shell / Shell at spirit mountain casino oregon

Serena Woosley on Feb 4, 2017
The clerk at 4:00pm on February 4th one aloud someone who was intoxicated to buy alcohol. And then I told him $50 on my debit card with my .50 off and he gave me $15.00. I have a 35 gallon tank. I'm extremely upset about both situations. I was always a shell customer until today. Bought my...

Shell / Touchless car wash damage

Waqar15 on Feb 3, 2017
I was at a shell in Burlington and the arm that the touch less car wash utilizes decided to hit my car on the driver side door. I've asked for reimbursement from the gas station and they refused. They told me to get a lawyer and that they don't have time to waste. I pretty much stopped...

Shell / The water in the windshield wand squeegee bin

Lorie Haas on Feb 2, 2017
I stopped at the Shell station in Allen Texas to fill my tank and get a carwash. I needed to pre-treat my windshield and removed the sqeegee from the bucket and started applying it and I was almost struck down by the rancid and pudrid smell that was now splashed on me and my car!! I had to...

Shell / Rude employee

Jendonk on Feb 2, 2017
First I would just like to say that I normally do not make any type of formal complaints and I especially do not go to any great lengths to make a complaint about someone, however, this employee was so rude that is why I am making this complaint. On February 2nd 2017 at around 3:45 a.m. I...

Shell / Local shell station-eagle river, alaska

Bohujos on Feb 2, 2017
Let me begin by saying that I hope that when there is a complaint regarding a local station such is the one listed above, there is still some way of addressing the complaint board which will then get back to the local station owner to address the problem. In the early evening of January...

Shell / Customer service

jarrod_a_jones on Feb 1, 2017
I used to go to this shell almost everyday for 4 years. I refuse to now. One employee completely blew me away with his customer service and blatant disrespect. I contacted asked when the managers would be there. I was blown off. I had 2 other employees take my number and say they would...

Shell / Closing hours

Beconsistant on Jan 31, 2017
On Sunday Jan.29 I pulled into Shell on 3803 San Jacinto & Alabama in Houston Tex and they were closed. This has been an ongoing problem ever since the new managers took over. I have complained to the manager at the store before and the problem got a little better but now it seems to be...

Shell / Gas spill washed into storm drain

Debbie Garrett Adams on Jan 31, 2017
January 30, 2017 O’Lucky Truck Stop 11960 Hwy 59 North Livingston, TX 77385 TO WHOM IT MAY CONCERN: I am writing concerning an incident that occurred at your location on 1/20/17 at approximately 9:30 am. I pulled up to pump #7 in order to fill up and allow my dog a rest break. We got out of...

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