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Customer Service

+31 70 377 9111 (Netherlands)
+1 888 467 4355 (United States)
+44 800 731 8888 (United Kingdom)
+44 207 934 1234 (United Kingdom)
+61 893 386 600 (Australia)
+64 44 714 519 (New Zealand)
+43 800 080 299 (Austria)
+45 79 203 522 (Denmark)
+353 972 7100 (Ireland)
+31 900 202 2710 (Netherlands)
+351 214 200 400 (Portugal)
+27 119 967 000 (South Africa)
800 727 5270 (Brazil)
Carel van Bylandtlaan 16
The Hague
Netherlands - 2596
Addresses

The United States
1000 Main, 12th Floor, Houston, TX 77002

The United Kingdom
Shell Centre, London, SE1 7NA

Canada
400 de Maisonneuve Ouest, Suite 200, Montreal, QC H3A 1L4

Australia
562 Wellington Street, Perth WA 6000

New Zealand
Level 10, ASB Tower, 2 Hunter Street, Wellington

China
30F, China World Tower B, No. 1 Jianguomen Wai Avenue, Chaoyang District

Austria
Tech Gate, Donau-City-Straße 1, 1220 Vienna

Denmark
Egeskovvej 265, DK - 7000 Fredericia

France
307 rue Estienne d'Orves, 92708 Colombes Cedex

Ireland
Embassy House, Herbert Park Lane, Ballsbridge, Dublin D04 H6Y0

Italy
Via Vittor Pisani, 16 – 20124 Milano

Portugal
Rua Sanches Coelho, nº 3 – 8º andar, 1600-201, Lisboa

Spain 
Paseo de la Castellana 257, 6A planta, 28046 Madrid

Mexico 
Av. Paseo de las Palmas No.425, piso 3, Torre Optima 3, Col. Lomas de Chapultepec C.P. 11000

Brazil
Av. das Américas, 4.200, Bloco 6, Barra da Tijuca - Rio de Janeiro - RJ

United Arab Emirates
P.O. Box 46807, Abu Dhabi, UAE

Japan
16F Pacific Century Place Marunouchi, 1-11-1 Marunouchi, Chiyoda-ku, Tokyo, 100-6216, Japan

Complaints & Reviews

Shell Gas Station — My fence has been ruined due to people jumping it to get to the store!

They're too lazy to walk to the end of the street to get to the end of the fence. The fence is now...

Shell — Service of a manager

on 16th August 2020, i went to Hermanus Shell Garage to fill up Petrol in my car. The total amount was R350...

Shell — overcharged by gas pump

I filled my car at a Shell station today (Thursday, March 19, 2020) located at 4750 Donald Ross Road, Palm...

ShellBuckhorn, PA Shell stations maintenance of their gas pumps sucks.

When you go to get gas at the Shell station in Buckhorn, PA, you have to play the "which pump will accept the card today" game. A number of the pumps do not accept the card. The Buckhorn, PA station is located on a hill, and it is ALWAYS windy out there-EXTREMELY WINDY. If it is cold that day, the wind chill is terrible. I know the manager of the station can't control the weather, but he can fix the pumps so you don't have to change pumps until you find one that accepts the card. The station is usually busy, and you have to jockey for position to get to a pump that accepts my Shell card.

I would like Shell to contact the manager of the Buckhorn, PA station and STRONGLY SUGGEST that he get the pumps fixed, so that all the pumps will accept the Shell card.

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    Shell — Employee

    Both of the employees in your store refused to give me there names and I was blatantly ignored by them...

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    Shell — gas station

    In a second bad experience with this attendant and station, I was charged 2.899/gal instead of advertised...

    ShellFreelotto

    Mi chiamo Massimo Carducci sono italiano residente in Italia in Via Luigi sbano n17 nel 2007 2008 ricevo un messaggio dal freelotto regnio unito dove sono vincitore di un milione di euro e dall ora ancora non ho ricevuto nessuna vincita come [censored]io mi potete aiutare grazie

    Freelotto

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      Shell — credit authorization and workers

      We stopped for diesel on Saturday Jan 4, 2020. I went in to pay because the pump credit card processing...

      Iowa Park

      Shellgas card for $50

      Last year I bought a $50 Shell gas card . I used it last week and was told it was used in April of 2019 in Redlands, Caliirornia.

      I live in NJ and have never been to that State since 1983. Since I have the card and was told it has to be personally swiped, how is this possible, please?

      Clearly something is wrong.
      The number of the card is [protected].

      My name is Mitchell Berger
      24 Park Ave
      West Orange, NJ 07052
      [protected]

      I bought a $50 credit gas card last year.
      I needed it to use it the other day and what a shock to find out your co states it was used in Aptl of 2019 in Redlands Californaior

      email: [protected]@mhberger.com

      Do I need to provide you proof i was not in California that date.

      Thank you.

      Mitchell Berger.

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        Shell — staff aggressive behavior towards customers

        I drove in to the station 4 Dec at around 21:40. Took the nozzle and put it to start pumping the car - the...

        Shell Gas — gave phony non-existent manual air miles

        Re: REG: 2, CSH: Singh, Nari TRAN: 6195067 On October 17, 2019 at 13:32:22 hours, Shell Gas cashier Nari...

        Mississauga

        Clover/ Shell — clover sip up drinking yogurt expired

        To whom it may concern on the 28th November 2019 @ 07:06 i bought a clover sip up drinking yogurt at the...

        Shell — overcharge

        I pre paid inside with my debit card for $5. I put the nozzle in the tank while I delt with my daughter...

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        Shell — unethical behavior and rip off

        I was holidaying in Orlando Florida at Marriott suites at 8623 Vineland Ave and as we rented a car to travel...

        Shell — ignoring the safety of a customer

        on the morning of 11-4, at about 4:45 a.m., my low air light went on. your station, on main street, was the...

        Clinton

        Shellgas attendant, vacuum

        This happened in Florida on the corner of State Road 60 and Valrico Road you have a gas station that's there my wife has 6 months pregnant have problem putting in air on her Tire because your vacuum took her money it is very disappointing time at work in my wife it's explaining to me and when she went to talk to the attendant he was extremely rude and did not want to give her the little bit of change that she put in that vacuum but got into an argument with my wife it is disappointing to hear that your attendant or owner of this establishment it's very rude look at all the comments that it's been going on with this gas station please do something about it it is very disappointing to hear that this happened to a pregnant woman I could imagine it happening to other people the same way I am writing to you because this is very alarming to me and I'm her husband I will not ever stop at that gas station and I will post it on my Facebook accounts and let all my friends not to stop there neither hopefully you guys will do something about this yours truly very disappointing husband

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          Shell — the entire inside of the store

          October 21, 2019 1:28 pm Walking in the door inside and the smell from the doorway nearly made me and my...

          Marion

          Shell — staff working

          This morning I entered the Shell Station on 601 FESSLERS LN, [protected], NASHVILLE, US at 7:45am. The young...

          Shell — cashier non reactive/support of customers

          Oct. 10, 2019 early even I had followed a handicapped friend to the gas station to pump her gas. Upon...

          Shellshell gift card

          I checked the balance on my Gift Card this Morning, and it says that my Balance is frozen, or Stolen by an employee who works at the Shell gas Station in Arlington Heights, IL located on Rand Rd & Arlington Heights, Rd 2113 N Arlington Heights Rd, Arlington Heights, IL My Shell Gift Card number is: [protected] $ 25, it obviously was stolen by an employee working at that gas station. Please contact me via E Mail or Phone, [protected] [protected]@yahoo.com Thank you. Sincerely, Gloria T Czigle

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