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Shell Customer Care Service

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Complaints1000
Pending0
Resolved4

Royal Dutch Shell PLC

Carel van Bylandtlaan 16
The Hague
Michigan
Netherlands - 2596

Customer Support Phone Numbers

+31 70 377 9111(Netherlands) 27 18
+1 888 467 4355(United States) 429 111
+44 800 731 8888(United Kingdom) 15 3
+44 207 934 1234(United Kingdom) 6 4
+61 893 386 600(Australia) 5 2
+64 44 714 519(New Zealand) 1 0
+43 800 080 299(Austria) 3 0
+45 79 203 522(Denmark) 1 0
+33 157 606 100(France) 2 0
+49 40 809 080 513(Germany) 1 1
+353 972 7100(Ireland) 2 0
+39 200 695 000(Italy) 2 1
+31 900 202 2710(Netherlands) 2 0
+47 51 693 000(Norway) 2 0
+351 214 200 400(Portugal) 1 0
+7 499 923 2103(Russia) 2 0
+34 915 370 100(Spain) 1 1
+1 514 356 7000(Canada) 13 4
+27 119 967 000(South Africa) 7 3
+55 50 895 700(Mexico) 1 1
800 727 5270(Brazil) 1 0
+971 26 333 620(UAE) 1 0
+86 106 529 6616(China) 1 2
+81 332 181 771(Japan) 1 1
Addresses

The United States
1000 Main, 12th Floor, Houston, TX 77002

The United Kingdom
Shell Centre, London, SE1 7NA

Canada
400 de Maisonneuve Ouest, Suite 200, Montreal, QC H3A 1L4

Australia
562 Wellington Street, Perth WA 6000

New Zealand
Level 10, ASB Tower, 2 Hunter Street, Wellington

China
30F, China World Tower B, No. 1 Jianguomen Wai Avenue, Chaoyang District

Austria
Tech Gate, Donau-City-Straße 1, 1220 Vienna

Denmark
Egeskovvej 265, DK - 7000 Fredericia

France
307 rue Estienne d'Orves, 92708 Colombes Cedex

Ireland
Embassy House, Herbert Park Lane, Ballsbridge, Dublin D04 H6Y0

Italy
Via Vittor Pisani, 16 – 20124 Milano

Portugal
Rua Sanches Coelho, nº 3 – 8º andar, 1600-201, Lisboa

Spain 
Paseo de la Castellana 257, 6A planta, 28046 Madrid

Mexico 
Av. Paseo de las Palmas No.425, piso 3, Torre Optima 3, Col. Lomas de Chapultepec C.P. 11000

Brazil
Av. das Américas, 4.200, Bloco 6, Barra da Tijuca - Rio de Janeiro - RJ

United Arab Emirates
P.O. Box 46807, Abu Dhabi, UAE

Japan
16F Pacific Century Place Marunouchi, 1-11-1 Marunouchi, Chiyoda-ku, Tokyo, 100-6216, Japan
Plus

Shell Complaints & Reviews

Shell / Cashier non reaction/support of customers

Ju
Oct 13, 2019

Oct. 10, 2019 early even I had followed a handicapped friend to the gas station to pump her gas. Upon arrival, she pulled up to the pump and I parked off to the side. I went to her car to get the money for gas and proceeded to the cashier, where I interrupted a lively conversation of a...

Shell / Shell Gift Card

Gl
Oct 13, 2019

I checked the balance on my Gift Card this Morning, and it says that my Balance is frozen, or Stolen by an employee who works at the Shell gas Station in Arlington Heights, IL located on Rand Rd & Arlington Heights, Rd 2113 N Arlington Heights Rd, Arlington Heights, IL My Shell Gift Card...

Shell Gasoline Station / Shell gasoline/ contaminated with water unleaded gasoline

Go
Oct 12, 2019

Shell Gasoline StationOn Saturday October 05, 2019 around 3:30pm I pumped $48.63 dollars of unleaded regular gasoline at the Shell Gasoline Station located on 2402 Highland Ave. Highland, CA 92346. As soon as I started driving, my car lost all power. It would shake and make humming sounds. It would not go past...

Shell / gasoline purchase

Fr
Oct 10, 2019

I attempted to purchse gas this morning, October 10, 2019, at the Shell Station with my Chase debit card. I tried it several times. A notice on the pump ordered to me to go inside the store. The woman cashier spoke broken English which I had trouble understanding. She had shutoff the pump...

Shell / Air and water pump for fuel purchase

Pa
Oct 09, 2019

When I arrived with an almost flat tire I saw there was no button to engage the air. I went into the station to the attendant. I asked if he could help me get air in my flat tire. He stated "I'm out of tokens and it cost a quarter." I said "okay, I'll take that." He...

Shell / shell service predator

Je
Sep 29, 2019

So went there with my fiancé & daughter after going to the Dallas World Aquarium. While I got gas at this Shell off Lovers in Dallas, my fiancé & daughter went in to grab snacks. On their way out my fiancé caught the attendant working there following them out. He had just checked...

Shell / service

Sa
Sep 23, 2019

On 22 of September in morning time I was kicked out of the shell store for no reason.. untrained employee ask me to leave the store and never come back again .. I did not get the name of the employee but I know he brown skin Indian or paki I bought few ticket of football pools And it was 160...

Shell / employee interaction

Le
Sep 19, 2019

The shell gas station in Portland Oregon on 18145 SE Division St. has a gas attendant named Josh that was the most disrespectful, rude, downright offensive employee I have ever had to deal with at a gas station. After waiting for him to show up for 4 minutes (which in Oregon is a long...

Shell / limpopo

Kg
Sep 19, 2019

I've e got a complaint about bela bela and mokopane petrol compare to ones in pretoria and johannesburg. Every time I fill up in bela bela it finishes up quicker and when I head back I fill up at home in johannesburg and it lasts longer then usual. Would like to know why is there a...

Shell / food

Za
Sep 10, 2019

Ive noticed that when one comes into this overpriced "convenience" store, the staff members treat each person differently especially of they know you. Not only, on most occasions, there are never any pastries available & been told they're following orders from hq!! If there is one cashier...

Shell / tyler coma

Tr
Sep 09, 2019

I've been to this store several times. There's one girl name tamika . Her boyfriend fights anyone that he feels disrespects her. People are afraid to go to the store because of these people. The manager I have caught many different occasions under the influence on the job. There making it...

Shell / v power nitro+

An
Sep 05, 2019

ShellMy name is Anthony Wilson I was visiting family in baltimore I am from NY I went to shell station to fill up before I headed back to NY and after leaving station 2 blocks away I heard a pop and the car started shaking vigorously as I was at a red light. When I turned the corner the car...

Shell / customer service/sexual harassment

Ti
Sep 04, 2019

The cashier Ray in this location is the most obnoxious, and sexual harasser I have ever encountered in any of the times I have been to a gas station to get my car filled. I do not know how Shell employs such ill mannered employees who do not know the difference between doing their job and...

Shell / employee charged me twice and owner refuses to pay me back

Kp
Sep 03, 2019

I was at this location on 8/20/2019 at 00:59 hours. The cashier scanned my items and the total was $20.87. I paid by Mastercard and was approved. I received an Auth# 020779 and the cashier thanked me. So I went to my car. 30 seconds later, the cashier came to my car and said that my credit...

Shell / food service

S1
Aug 31, 2019

I sat and waited an hour or so for liver to be made. The clerk at the register told me they were waiting for the cook to get off break. It's been well over her break time and there is still no food being made. The clerk at the register offered to give me the number to call and see when...

Shell / double charged for gasoline

Ru
Aug 24, 2019

I attempted to fill my car with gas on 7/30/19 at the Georgia Ave. station. AS usual, I entered my credit card and received the response to see cashier inside. I entered the store and explained the statement to a Mr. Gentle who told me to pay him inside, which I did using the same credit...

Shell / fraud

Lu
Aug 20, 2019

I was recently charged twice $80 out of North Carolina Shell for lord knows what, which was caught by my bank and myself. This is the second time that this was done to our account, and both times it was from a Shell station out of North Carolina! We live here in a very small town and it...

Shell / Gas

So
Aug 20, 2019

I was using Pump 4, tab on the "regular", after I finish pumping my gas, I received my receipt. I noticed that I was charged incorrectly. so I looked at my receipt and I was charged for "premium" price. I went into the station to talk the cashier. he said that was not his probably. I told...

Shell / service

Ap
Aug 13, 2019

I visit here several times on a daily basis ! Most of the workers are rude and have no clue what is going on ! A couple of the workers are always on there cell phone with a line of angry customers ! 2nd shift is really bad with nothing stocked up and the bathrooms are a mess ! The manager...

Shell / jamie oliver sausage roll

Mi
Aug 10, 2019

ShellAt approximately 18.00hrs on Saturday 10th August, i entered the Shell Garage in Buckhurst hill, Essex. I purchased appx £25.00 of gas and 2 Jamie oliver sausage rolls, around 9pm my wife started to feel very nauseated, the sausage rolls were the only thing she has eaten all day, i have...

Shell / air service

Jt
Aug 01, 2019

Dropped in 1.50 to get air for tires, it didn't turn on. Attendant named "Sharp" said to NOT drop money in next time and that he will turn it on. I waited for a minute, it never came on. I went back and told him its not working and that I would have to push a button. There was no button...

Shell / service

Bu
Jul 29, 2019

The asst manager that works at this store, mind you I walked out today due to this lady. Her name is mindy. She is very rude, disrespectful even when customers are inside the store. To work with her it's hard, for the way she treat you. Like I said she don't care . The last time I checked...

Shell / no gas and pumps not operating

Mr
Jul 28, 2019

Exit 29 Shell station has pumps covered and only offers fuel to big trucks. There has been no gas available for about six months. A sign says "rennovating" but nothing changes. The Shell station on Habersham has not had Premium gas for several months. The attendant in the quick shop there...

Shell / customer service

Il
Jul 28, 2019

Each month I fill up my tank twice, never have any of the attendants given me satisfactory/excellent service. They never offer to check my oil, water, tyre pressure or even clean my windows. The only time they do it, is when I request it. The latest bad experience was today when I wanted...

Shell / product, customer service, customers always wrong

Da
Jul 23, 2019

The shell fuel station on Hickory ave in Harahan, LA. is charging me a different price every single time i go there!!! I am so VERY UPSET and disappointed in the way this one man owens several stations in the area and has treated his employees in an unprofessional, degraded manner. These...

Shell / unethical behaviour

Wa
Jul 22, 2019

On Saturday 20th of July i bought a gas Cylinder, Only got around to connecting it to my heater on 21th of July when i got home only to realize its empty, went back to the Gastation, called the owner at my expense, told me to come back today 22th of July to resolve the issue. Went back...

Shell / gas

Me
Jul 21, 2019

This shell gas station in Florida is charging customers double plus for gasoline. The sign is hidden so when ppl get gas they are fooled. You fill you tank and then realize the total per gallon...I gave the clerk $20 and got 2.7 gallons of gas. This is illegal to charge that amount of...

Shell / gas

Em
Jul 18, 2019

I got self serve gas at this gas station at approxiatmely 2;45 pm on July 18, 2019. The total of my sale was $20.10. When I checked my bank account on July 19, 2019, I was shock to see there was a debit from this Shell station of $30.10. I have tried to call this Shell station at [protected]...

Shell / shells in sacramento

Ap
Jul 15, 2019

Went to your local Shells, paid $60 for Premium gas went outside to pump my gas and the pump wasn't working, so i tried to redo the whole thing again still nothing, go inside to figure out what was the problem only to find out they put the money back on the card, didn't even give me the...

Shell / employee

Ve
Jul 07, 2019

Shell gas 5551 W Century Blvd, Los Angeles, CA 90045 . The Hispanic woman behind the counter should be FIRED ! She is rude and ignorant. She should not be working with the public. We had paid for our gas went to the pump and it wasn't working. Went back inside to find out why it's not...

Shell / £2 free fuel voucher

Ni
Jul 07, 2019

ShellI purchased £25 of diesel on the 06 June from a Shell garage in Bury which is 2 miles from me. I went to pay to be told I could not use the voucher as it was not a shell garage imagine my surprise!! I went there because the voucher expired on that day. I always get fuel from shell as i feel...

Shell / contaminated unleaded petrol

Wa
Jul 05, 2019

ShellI often have reason to go to the garage at HKS Staples Corner. On the 27th June I put in £10 worth and bought some items and a roll. I then went home which is closeby. Soon after I got in the car and headed to Asda in Wembley but the car lost power and could not go further so I dropped it back...

Shell Petrol Station Employee / service and verbal abuse

Ja
Jun 28, 2019

Shell Petrol Station EmployeeI'm complaining about an employee in one of your service stations on Cremorne Road in London at 2.20pm 28th June. I was asking to swap a pound coin for 2 x 50p's to use the tyre and air and have just been subjected to a torrent of absolutely unacceptable abuse from your employee. I took a...

Shell / threats from an employee

Sh
Jun 20, 2019

Newport Oregon shell I got threatened from an employee to have my teeth knocked out for asking to talk to a manager I was only coming it to let the manager know the fuel attendant was rude I called police and made a report and as waiting for the police to arrive the employee continued to...

Shell / employees

Ti
Jun 20, 2019

Store 6832 in Lockport IL I went into this store yesterday to buy a 7UP and a Mounds candy bar. I swiped my credit card and showed the lady my credit card for her to get the last 4 digits. I was on the phone at the time and couldn't verbally mention the last 4 digits on the card. The lady...

Shell / problem at the pump

Mi
Jun 17, 2019

ShellOn 6-15-19, 20:15, I pulled into the Shell gas station, 17500 Mack Ave, Grosse Pointe, MI. The fuel gauge on my 2017 Hyundai Sante Fe (18.8 gal capacity) was between 1/4 -1/2. At pump # 7, I put in 11.222 gal ($31.30), then the pump shut off as though full. I payed at Visa debit at the...

Shell / water in gasoline

Be
Jun 13, 2019

I filled up at a local Shell gas station Thursday evening June 6th, immediately after my car began breaking down. I barely made it home with a shaking car. The very next morning, a tow truck came to pick up my car. The driver said this same gas station has been the cause for many other...

Shell / manager on duty being racist am very rude I need to speak with someone as soon as possible

Tw
Jun 13, 2019

Went to get gas about 15 mins aho an the lady that was at the windo she veeyry nasty but first she was being racist when i pulled up the pumps were taken for the side that i needed to go on so i turned around an tried to pump gas that way she gets on the intercom says i cant turn your pump...

Shell / $100 gift card [protected]

Ca
Jun 10, 2019

I received a $100 Shell Gift Card, [protected] as a gift. We attempted to use it on a recent trip and it was declined. When I called the number on the back of the card I was told the card was never activated. My sister-in-law while on vacation in Florida purchased the card for us at a Shell...

Shell Gas Station / staff at the till at apsley shell petrol station.

Di
Jun 03, 2019

Shell Gas StationToday 3rd June 2019 I was at Shell patrol station Apsley Hemel Hempstead at around 5pm local time. I filled petrol in my car from number 6 and went inside the shop to pay with my daughter. As I was trying to take my card out from my wallet to pay. The guy at the till starting shining the...