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1.6 103 Reviews

Valero Complaints Summary

15 Resolved
88 Unresolved
Our verdict: With Valero's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Valero reviews & complaints 103

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6:09 pm EDT

Valero Receipts Not Available

11/02/2023

Stripes #2193

5000 Padre Blvd

South Padre Island, Texas

This station never has receipts available at the pumps. If you want a receipt, you must walk inside, wait in line and ask for your receipt. Complete waste of time.

Exxon always had receipts available at the pump. It appears many of your stations lack leadership as it happens quite often.

James Wolfe

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7:03 pm EDT
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Valero Duplicate transaction

Hi, October 10th, 2023 I was trying to get $40 gas and a mikes hard lemonade strawberry pineapple tall can at this Valero. The gas pump was unavailable at pump 1 so I had to go inside to use my debit card. The total was $44.84 and after the purchase, I noticed that I was charged twice at ‘$44.84’! The manager said he doesn’t make mistakes and didn’t refund me! Now I had to go to bank and then now making a claim to get my money back that is rightfully mine! If only the manager credited back the money he accidentally took from me, then I wouldn’t have to stop everything I’m doing to fix his problems. He’s suppose to be manager!

Desired outcome: A refund and accountability on Valero customer service!

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4:47 pm EDT
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Valero Diesel fuel cut off valve/ rude "owner"

I visited the Valero location at the corner of Wickham and Sarno road in Melbourne Florida. The location does not have the proper hose for diesel fuel and there was no cut-off switch. I spilled maybe two gallons of diesel, ruined a pair of expensive shoes. Complained to the owner, we got involved in a heated argument. Anyway, I have always made it a point to buy my diesel at Valero. I own a diesel car (VW TDI) and a International car hauler.

I had to take the car to a car wash ($38.00) to get the diesel fuel off my car; the shoes I cleaned up myself (two hours).

The "owner" was making threatening remarks and I was worried about my personal safety; I was opening my gloevebox to retrieve my pistol. Figuring this rude man wasn't worth a bullet, I drove off.

I am bringing the lack of a safety issue to your attention. Wasted 2 gallons of diesel. As to the "owner", we were both guilty of language not befitting gentlemen. If I do not hear back, I intend to open a administrative complaint with the Florida Department of Agriculture; I believe his pumps have not had a recent inspection.

Sincerely,

Joe Welnack

Desired outcome: I would like a credit for the car wash ($38.00), the shoes are on me. Be aware that the diesel pump isn't the proper size for dispensing diesel. I am still going to file a complaint with the State of Florida.

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Is Valero legit?

Our verdict: Complaints Board's thorough examination reveals Valero as a legitimate entity with notable strengths. Despite a 14% resolution rate on customer complaints, which invites a closer look, Valero stands out for its commitment to quality and security. Clients considering Valero should delve into its customer service record to gauge compatibility with their expectations.

Valero earns 91% level of Trustworthiness

Perfect Trust Endorsement: Valero achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Valero. The company provides a physical address, phone number, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Valero.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Valero website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Valero.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up Valero and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Valero has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 14% of 103 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to Valero. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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8:24 pm EDT
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Valero Poor Customer Service

I needed gas for my car, and with a small traffic lane and parking area, I was patient for two cars ahead of me get their fuel, and leave, allowing me to pull forward to fuel up. I went inside as I needed to buy some Vuse Pods, and a Large Drink. The clerk and her supervisor were carrying on with a personal conversation, and I had to repeat my Order two more times! When she finally got it right, she asked for my ID for the tobacco products, and as I always do at this location, I showed her my Driver License through the wallet, where is is clearly visible. She said, "No! I need you to take it out!" I said to her, "Nobody else who works here makes me take it out, they just type the Birthdate...". She said, "No, you have to take it out and I have to hold it while I go get the tobacco products, and if you want to take it up with my"manager", she's right there!". Then she continued to embarrass me in front of the forming line behind me, and asked the manager if she was doing the right thing by demanding that I take out my ID before she goes to get the Tobacco products?! The "manager", of course sided with the clerk, and I was Humiliated! The customer behind me asked for Two Packs of Cigarettes and she grabbed them, and scanned them, WITHOUT giving him the Flack she gave to me! That is Unacceptable, and I want to file a Formal Complaint against the Store. She treated me subserviently and gave privilege to the man behind me in line. I am going to go to the top to make sure she Offers an apology, or she and the so-called Manager are removed from that location. I will make them feel, like I felt, in front of the Clientele that was in the store at the time. I will not hold back, and want action~506 Austin Highway, Alamo Heights, Tx78209

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11:31 am EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Valero - Dangerous conditions in the fueling area, failed diesel pumps

September 12, 2023, 1:01-1:07AM After arriving from a late flight, my husband and I arrived to fuel our grey truck with a camper shell on it and the first diesel pump would not work. He was able to get only a gallon out of it after multiple attempts. We then drove to another pump to try it thinking that maybe only one of the pumps was faulty. As he...

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4:18 pm EDT
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Valero A torn rug at the entrance door ,which cause me to have a very bad fall there in the store. In charleston ms

On jan 16 2023 in the evening I had gone in [protected]@412 clay st in charleston, ms store and shop there. Just as I was leaving the check out counter, helded out the door. My foot had gotton tangle, under a rug at the door, which cause me to have a very bad fall there in the store. The store clerk that day, just stood and watch me struggle to get up off the floor I ask him to call 911 but no one call. A torn rug almost cost me my life in that store. That day. When I went to my doctor. And told them about what had happen. They sent me to xray. I call my local police dept to file a report of it. The man that was in the store a cup of days later, just lied. And said he did see not one fall. And been constant having problem out of those same people in charleston, which have create alot of problem and trouble in my family, the man in the store name zack. Is the one that was there that evening. And I had witness that day with me I notice charges on my debit card that should not be on there. Alot of strange thing going on.. With my bank cards also. I, m filling this complaint. Againt the store. To get closure

Desired outcome: CLOSURE TO GET THEM OFF OF ME AND MY FAMILY

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8:38 pm EDT
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Valero Service at the front end of the store register

May 21st at 6:00 p.m. I have an Uber to stop by the gas station, there were no customers no line in the store, I was there for convenience to get one thing in and out I would be, two guys were behind the register talking Non-Stop, they did not acknowledge me would not look at me they were so into their conversation and their conversation could have waited because I thought it was a store there for convenience... I simply said excuse me my Uber is waiting for me... The one guy said"You can leave"... I said again my Uber is waiting for me... He said"there's the door"this guy really should lose his job for that! Total disrespect to the company

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7:00 pm EDT
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Valero Kitchen

The kitchen at the Valero in Trinity tax is always closed either equipment is broke down or no staff or they went home by 5 pm. It’s hard to sale pizza for dinner when Yu are not operational or staffed this has been the case for a year now please explain how such a large company can accept the large number of sales to just stop. This store was packed with customers buying pizza and now no one knows what the next excuse will be to not provide pizza we all believe they don’t want to their lazy every day I call just to see what they say next flood someone called in. Oven broke no supplies meaning no doe it’s all different reason. This store use to have pizza everyday

Please check into this your losing money and customers this is a small town and word gets around and we will not coy the store

Desired outcome: Have an operational staffed kitchen

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10:04 pm EST
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Valero Pleasanton rd [protected]@ Hutchins

At 8:40 p.m. tonight I went to Valero at the corner of Pleasanton and Hutchins to fill up my vehicle with gas but there was nine vagrant people at standing at the entrance begging for money conducting their drug use so me along with several other customers got back in our vehicles and left y'all need to clean that store up and get the homeless people away or you're going to have no customers there they scare the customers away it is very unsafe for customers when there is people taunting them for money.

Desired outcome: Would like y'all to clean up the Riff Raff outside of the store so paying customers could enter the store without vagrant people and bums begging for money and doing drugs outside the door

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10:45 am EST

Valero Bad gas

I went to get gas on a Saturday feb 19th only got 5 dollars worth because the pump was taking forever just to put gas in I went home and didn’t try to drive my car again until Monday morning to take my son to school and it would somewhat start but then shaking like crazy and just die I had my car towed to the dealership Tuesday and I found out the problem was because of bad gas put into my car this is very expensive to fix all over 5 dollars of bad gas

Desired outcome: I would like to be reimbursed for the damage done to my car The tow was $185The repair was $989.40Bad gas purchased $5.67

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1:37 pm EST

Valero no receipts at the pump. Clerk has receipt.

I use the Valero gas station at 1650 Wildcat Dr. in Portland, Texas. Just about every time that I fill up I do not get a receipt at the pump. It says "Clerk has receipt". This has happened to me on 12-8-22, 12-14-22, 12-21-22 & 0n 1-7-23. I am so tired of this happening. I have to go inside & wait in the line if I want a receipt. The employees in that Stripes store are too lazy to go put paper in the machines so people can get a receipt at the pump and go on with their day. Someone needs to tell the employees at this Valero to keep paper in the machines. I would think it is part of their job! I have many many years of being a customer of Diamond Shamrock / Valero. I am very disappointed with this Valero gas station on Wildcat Dr. Please have a talk with the employees there. Thank you.

Desired outcome: Would like to be able to get a receipt at the pump each time I fill up.

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2:47 pm EST

Valero money order

i purchased a money order on January 2 ,2023 for the amount of $443 dollars. i started to put my address on the pay to line instead of the landlord name. now my landlord will not take the money order and the store will not cancel it and refund me or give me another one. i have the full money order but are told to claim it lose and pay $15.00 dollars to get the money in 30 to 60 days. that was my rent money and now looking at last fee as well. VALERO is a bad company for doing that!

Desired outcome: refund or give me another money order

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2:26 pm EST

Valero Bad Gas from Pump

Filled my vehicle with 14.448 gal of gas on the morning of Sept 26th, 2022 from the Valero station located at 1091 Market Pl., San Ramon, CA 94583. After driving halfway to work the vehicle started to experience engine knocking and reduced performance. Scheduled an appointment with my dealer on Oct 4th, 2022 and after inspection the gasoline was determined to be contaminated (bad gas). The repair included removal of the gasoline, and the cleaning of my vehicles fuel tank and system. This resulted in the need to rent a vehicle for the duration of the start of the problem until the repairs were complete adding additional cost. The vehicle was out of service and under repairs from Sept 26th thru Oct 10th 2022.

The total cost is was as follows:

Gasoline: $80.89 = 14.448gal @ $5.599/gal

Rental Car: $670.30

Vehicle Repairs: $1,334.88

Total Cost: $2,086.07

Desired outcome: Reimbursement of gas cost, repair bill, and rental car cost.

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3:57 am EDT

Valero Deposit error

I mistakenly requested to fund 100,000, but paid in 10,000 with the acc. Provided for 100,000. since then it has not reflected on my dash board. Pls I need help. My phone number with which I funded is [protected].

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1:17 pm EDT
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Valero Very rude assistant who cussed me out

I went in the balero on pearl lake rd in wrby ct and the manager or assistant was so rude and nasty. I have a temporary state paper permit and she refused ro take it. That wouldn't be an issue of she didn't have the attitude and mouth of a street bum. She told me she believed I printed thar I'd so we had words and it's OK for me to defend myself. She cussed me out like unbelievable. I did cuss her out vack because k ow one speaks to me this way. She told me I was a whole and ugly. Like who says that. Trust me she's ugly so I told her the same. But she should not be communicating that way to anyone. That would be why there rating all state the same issue. What a joke for a COmpany to let it run that way.

Desired outcome: She needs to be removed immediately because if not that store is guaranteed to have some issue that ends up wrong. Someone needs ro ste0 up and do something

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Update by Poor excuse of a workplace
Aug 22, 2022 1:20 pm EDT

Valero on pearl lake rd has the most ignorant people working there. They think it'd okay to cuss me out. They are like bums who don't give two shots that they give bad poor service.

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11:57 pm EDT
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Valero This lady is a rude lady! She closed the restroom door and said it took her an hour to clean it. No gas and was super rude to clients.

Today is August 21 2022

My husband and I had a really bad flat tire and went into the store at around 9:40 and it’s now 10:49 and she’s still not letting me inside the restroom. She said she’s cleaning it I said it’s ok I have a flat tire. Came in a couple of times and she said the same thing. I swear That restroom was clean and dry al ready. She didn’t want nobody to use it.

Store address is 6312 n service road in Waco Tx

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2:17 pm EDT

Valero Valero/Circle K Store at Texas Hwy 380/Lakes of LaCima Blvd - Prosper, TX

I am filing a complaint with your store at Hwy 380 / Lakes of Lacima Blvd in Prosper, TX. The store is filthy, with trash cans overflowing. Also, there is trash of all types all over the grounds , front, side, and back.

Please have a local or district manager have this store manager flagged and given a warning, citation, or penalty for having such a trashed property.

I live in the neighborhood behind this store. If this is the way you are handling your store/gas stations, we would rather not have you in our community.

Thank you,

Darrin Hendley

1120 Cedar Springs Dr.

Prosper, TX 75078

Desired outcome: Have the store manager fined for littering in our community. Penalize them or shut them down, or get a different store manager/business owner. Take away their store license.

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10:22 am EDT
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Valero Bad Gas

My name is Christie Rodgers and I have Valero Card 6494 6296 and I purchased gas from a Local Valero station on July 19th for 32.69. After driving it a short distance to a local grocery store, I stopped, shopped for approx 15 min and went back out to my car (2013 Honda Civic) and it would barely run once started. I got it towed to my regular sevice place, Little Tire, and after several days they could not find out the problem. I had to have it towed from there to the local Honda dealer, who discovered what I thought might be the problem all along, I got contaminated gas from the dealer on Jefferson Davis Hwy in Stafford, VA, 6 miles from my house. The covers were off the pumps but others were using them, so I tried. The pumps were running very slowly, mine and the gentlemen opposite me. Now I have the two tows and a repair bill from Pohanka Honda for $495.00 to have the contaminated gas pumped out and repairs. I saw on their blog that others complained of bad gas also. I am destroying my credit card and will not used Valero again. Please reimburse for my damages.

Desired outcome: I would like a reimbursement of my repairs and the orginal gas I bought but I am sure that will never happen. and that is my point, this should have never happened.

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11:27 pm EDT

Valero Valero on sw military & barlite

July 20th at 9:45pm at this Valero on SW military & Barlite is by far the worst experience I’ve encountered tonight. As we walked into the store there are a bunch of people just standing around chatting with the clerk & the clerk was allowing people to take fountain drinks without paying & a lady to take whatever she needed. Not to judge but these people seemed like a bunch of drug addicted with lots of tattoos. We felt very uncomfortable and I’ve never experienced anything like that at this store before. I hope the corporate office gets to the bottom of this! Smh

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6:48 am EDT
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Valero Pricing. 10 cent reduction when using Valero Card

In the past, when I used my Valero card, the price shown on the pump reduced by 10 cents per gallon. Now the pumps do not do that. I'm told when I call customer service that the credit/price reduction is applied when the monthly bill is sent out. I don't find that to be true either. Why advertise a discount (for card use) if that is not a fact?

Now I get a notice that my 'complaint appears to be too short'. I've never heard of a complaint being too short. I'm complaining about nationwide false advertising if customers are NOT getting the discount at the pump that's advertised.

Desired outcome: I'd appreciate a response and a refund of all the price reductions I should have gotten over the past 12 months.

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