Valero
reviews and complaints

Filled my 2919 equinox on Sunday 4/14 at store 2741211. The pump did not print a receipt. I have never had ann issue with any Valero station so I let it go.

The amount was $23 but my credit card is showing $50. Completely empty my car only holds 12 gallons. So you can see this is an incorrect charge.

Wickey Creech

Ph 214.336.6158

Email [protected]@att.net

11/02/2023

Stripes #2193

5000 Padre Blvd

South Padre Island, Texas

This station never has receipts available at the pumps. If you want a receipt, you must walk inside, wait in line and ask for your receipt. Complete waste of time.

Exxon always had receipts available at the pump. It appears many of your stations lack leadership as it happens quite often.

James Wolfe

Hi, October 10th, 2023 I was trying to get $40 gas and a mikes hard lemonade strawberry pineapple tall can at this Valero. The gas pump was unavailable at pump 1 so I had to go inside to use my debit card. The total was $44.84 and after the purchase, I noticed that I was charged twice at ‘$44.84’! The manager said he doesn’t make mistakes and didn’t refund me! Now I had to go to bank and then now making a claim to get my money back that is rightfully mine! If only the manager credited back the money he accidentally took from me, then I wouldn’t have to stop everything I’m doing to fix his problems. He’s suppose to be manager!

On jan 16 2023 in the evening I had gone in [protected]@412 clay st in charleston, ms store and shop there. Just as I was leaving the check out counter, helded out the door. My foot had gotton tangle, under a rug at the door, which cause me to have a very bad fall there in the store. The store clerk that day, just stood and watch me struggle to get up off the floor I ask him to call 911 but no one call. A torn rug almost cost me my life in that store. That day. When I went to my doctor. And told them about what had happen. They sent me to xray. I call my local police dept to file a report of it. The man that was in the store a cup of days later, just lied. And said he did see not one fall. And been constant having problem out of those same people in charleston, which have create alot of problem and trouble in my family, the man in the store name zack. Is the one that was there that evening. And I had witness that day with me I notice charges on my debit card that should not be on there. Alot of strange thing going on.. With my bank cards also. I, m filling this complaint. Againt the store. To get closure

The kitchen at the Valero in Trinity tax is always closed either equipment is broke down or no staff or they went home by 5 pm. It’s hard to sale pizza for dinner when Yu are not operational or staffed this has been the case for a year now please explain how such a large company can accept the large number of sales to just stop. This store was packed with customers buying pizza and now no one knows what the next excuse will be to not provide pizza we all believe they don’t want to their lazy every day I call just to see what they say next flood someone called in. Oven broke no supplies meaning no doe it’s all different reason. This store use to have pizza everyday

Please check into this your losing money and customers this is a small town and word gets around and we will not coy the store

At 8:40 p.m. tonight I went to Valero at the corner of Pleasanton and Hutchins to fill up my vehicle with gas but there was nine vagrant people at standing at the entrance begging for money conducting their drug use so me along with several other customers got back in our vehicles and left y'all need to clean that store up and get the homeless people away or you're going to have no customers there they scare the customers away it is very unsafe for customers when there is people taunting them for money.

I went to get gas on a Saturday feb 19th only got 5 dollars worth because the pump was taking forever just to put gas in I went home and didn’t try to drive my car again until Monday morning to take my son to school and it would somewhat start but then shaking like crazy and just die I had my car towed to the dealership Tuesday and I found out the problem was because of bad gas put into my car this is very expensive to fix all over 5 dollars of bad gas

I use the Valero gas station at 1650 Wildcat Dr. in Portland, Texas. Just about every time that I fill up I do not get a receipt at the pump. It says "Clerk has receipt". This has happened to me on 12-8-22, 12-14-22, 12-21-22 & 0n 1-7-23. I am so tired of this happening. I have to go inside & wait in the line if I want a receipt. The employees in that Stripes store are too lazy to go put paper in the machines so people can get a receipt at the pump and go on with their day. Someone needs to tell the employees at this Valero to keep paper in the machines. I would think it is part of their job! I have many many years of being a customer of Diamond Shamrock / Valero. I am very disappointed with this Valero gas station on Wildcat Dr. Please have a talk with the employees there. Thank you.

i purchased a money order on January 2 ,2023 for the amount of $443 dollars. i started to put my address on the pay to line instead of the landlord name. now my landlord will not take the money order and the store will not cancel it and refund me or give me another one. i have the full money order but are told to claim it lose and pay $15.00 dollars to get the money in 30 to 60 days. that was my rent money and now looking at last fee as well. VALERO is a bad company for doing that!

Filled my vehicle with 14.448 gal of gas on the morning of Sept 26th, 2022 from the Valero station located at 1091 Market Pl., San Ramon, CA 94583. After driving halfway to work the vehicle started to experience engine knocking and reduced performance. Scheduled an appointment with my dealer on Oct 4th, 2022 and after inspection the gasoline was determined to be contaminated (bad gas). The repair included removal of the gasoline, and the cleaning of my vehicles fuel tank and system. This resulted in the need to rent a vehicle for the duration of the start of the problem until the repairs were complete adding additional cost. The vehicle was out of service and under repairs from Sept 26th thru Oct 10th 2022.

The total cost is was as follows:

Gasoline: $80.89 = 14.448gal @ $5.599/gal

Rental Car: $670.30

Vehicle Repairs: $1,334.88

Total Cost: $2,086.07

I mistakenly requested to fund 100,000, but paid in 10,000 with the acc. Provided for 100,000. since then it has not reflected on my dash board. Pls I need help. My phone number with which I funded is [protected].

I went in the balero on pearl lake rd in wrby ct and the manager or assistant was so rude and nasty. I have a temporary state paper permit and she refused ro take it. That wouldn't be an issue of she didn't have the attitude and mouth of a street bum. She told me she believed I printed thar I'd so we had words and it's OK for me to defend myself. She cussed me out like unbelievable. I did cuss her out vack because k ow one speaks to me this way. She told me I was a whole and ugly. Like who says that. Trust me she's ugly so I told her the same. But she should not be communicating that way to anyone. That would be why there rating all state the same issue. What a joke for a COmpany to let it run that way.

Today is August 21 2022

My husband and I had a really bad flat tire and went into the store at around 9:40 and it’s now 10:49 and she’s still not letting me inside the restroom. She said she’s cleaning it I said it’s ok I have a flat tire. Came in a couple of times and she said the same thing. I swear That restroom was clean and dry al ready. She didn’t want nobody to use it.

Store address is 6312 n service road in Waco Tx

I am filing a complaint with your store at Hwy 380 / Lakes of Lacima Blvd in Prosper, TX. The store is filthy, with trash cans overflowing. Also, there is trash of all types all over the grounds , front, side, and back.

Please have a local or district manager have this store manager flagged and given a warning, citation, or penalty for having such a trashed property.

I live in the neighborhood behind this store. If this is the way you are handling your store/gas stations, we would rather not have you in our community.

Thank you,

Darrin Hendley

1120 Cedar Springs Dr.

Prosper, TX 75078

My name is Christie Rodgers and I have Valero Card 6494 6296 and I purchased gas from a Local Valero station on July 19th for 32.69. After driving it a short distance to a local grocery store, I stopped, shopped for approx 15 min and went back out to my car (2013 Honda Civic) and it would barely run once started. I got it towed to my regular sevice place, Little Tire, and after several days they could not find out the problem. I had to have it towed from there to the local Honda dealer, who discovered what I thought might be the problem all along, I got contaminated gas from the dealer on Jefferson Davis Hwy in Stafford, VA, 6 miles from my house. The covers were off the pumps but others were using them, so I tried. The pumps were running very slowly, mine and the gentlemen opposite me. Now I have the two tows and a repair bill from Pohanka Honda for $495.00 to have the contaminated gas pumped out and repairs. I saw on their blog that others complained of bad gas also. I am destroying my credit card and will not used Valero again. Please reimburse for my damages.

July 20th at 9:45pm at this Valero on SW military & Barlite is by far the worst experience I’ve encountered tonight. As we walked into the store there are a bunch of people just standing around chatting with the clerk & the clerk was allowing people to take fountain drinks without paying & a lady to take whatever she needed. Not to judge but these people seemed like a bunch of drug addicted with lots of tattoos. We felt very uncomfortable and I’ve never experienced anything like that at this store before. I hope the corporate office gets to the bottom of this! Smh