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Imperial Tobacco Australia

Imperial Tobacco Australia review: Horizon white cigarettes 50 3

J
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9:36 pm EST
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My contact is:

Email [protected]@yahoo.com

Ph [protected]

I only smoke Horizon White and am possibly the only person in our small town that does. I believe our local IGA orders them with me in mind.

The last packet purchased I found impossible to keep lit and they did not seem to burn properly. I had to drag very hard to even get any satisfaction. I do know and understand Australian safety standard Trade Practices (Consumer Product Safety Standard) (Reduced Fire Risk Cigarettes) Regulations 2008 (Reduced Fire Risk Standard) and I have experienced when this happens, but these cigarettes are doing something completely different.

When I purchased my next packet these cigarettes were exactly the same, if not worse. From this second packet I have 3 half smoked cigarettes. I have attached a picture (the quality is so bad I’m not sure picture is the correct word). There was discoloration around the holes in the filter and the cigarette had unusual burn patterns on the outside.

The number on the bottom of the packets:

1. 3F15KQA 1109

2. 3F15KQA 1214

With the cost of cigarettes I need to get satisfaction from the product and that has not been the case with these last two packets.

Regards

Jane Jones

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Jan 22, 2024 10:19 pm EST
Imperial Tobacco Australia customer support contacts
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121 Winterstoke Road, Bristol, BS32LL, AU

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At Imperial Brands Australia we take consumers’ concerns about the quality of our products particularly seriously. We see from what you have written above that you have had a less than ideal experience with one of our products. Please contact us on our telephone number, which is located on the side of the packet in white print and quote ticket number 2289720731
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3 comments
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ChochoLoco
Antananarivo, AU
Feb 12, 2024 7:21 am EST
Verified customer This complaint was posted by a verified customer. Learn more

It’s the government trying to control us by making all the cities gross and u smokable in many different ways. Make a fuss! Let everyone know they are messing with our enjoyment under their shorty fun killing regime.

C
C
ChochoLoco
Antananarivo, AU
Feb 12, 2024 7:23 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of ChochoLoco

Try that again! They are making the ciggies unsmokable under their unbearable fun killing regime of crusty old environment destroying aholes they are more than happy to line their pockets instead of just ceasing to produce this absolute crap. It’s THEFT by the government itself.

J
J
jeffrey058
Sydney, GB
Aug 26, 2024 4:17 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I fully agree with your comments.Yes they love the billions they make out of our addictions to tabacco with that being said,I have tried several times lodging my complaint about JPS Superkings Red 20’s when they were split and badly filtered (see photos) I was told take them back for a refund HOW STUPID DO THEY TAKE US FOR every smoker knows you cannot get exchanges or refunds on cigarettes which you are always treated like the leaper when dealing with supermarkets about smokes

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  1. Imperial Tobacco Australia Contacts

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    1800 677 953
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