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Imperial Tobacco Australia

Imperial Tobacco Australia review: Quality of tobacco 1

L
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7:09 am EDT
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Regular customer of white ox tobacco, but the last few months, quality is absolutely rubbish, I am throwing out like sticks and bits of bark and hard lumps that just don't burn and when paying big money, definitely feel as if being taken advantage of and being sold lesser quality than normal, yeah, honestly not happy, last pouche was purchased from village tobacconist, Mt Gravatt Qld, I know the seller can't be blamed for the quality, as they don't manufacture and pack this product, seems they are lacking in quality control, which should be the most important thing they should be worried about and not just profit

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Jul 01, 2024 6:25 pm EDT
Imperial Tobacco Australia customer support contacts
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121 Winterstoke Road, Bristol, BS32LL, AU

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At Imperial Brands Australia we take consumers’ concerns about the quality of our products particularly seriously. We see from what you have written above that you have had a less than ideal experience with one of our products. Please contact us on our telephone number, which is located on the bottom/back of the pouch in white print.
Update by les julian
Jul 12, 2024 4:41 am EDT

Pics and my concern of quality of the 25g packs of whiteox tobacco I regularly purchase, has been sent throughto show, sorry for the late reply on my concerns, as I work 12 hr days and 6 to 7 a week, but, the quality of tobacco has dropped dramatically and price has only seemed to have increased, it seems every complaint I've read gets, oh we are sorry to hear and nothing changes, especially the quality and we just keep pulling out unusable sticks and hard lumps

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1 comments
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J
J
J. Bernier
Jul 01, 2024 6:47 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

It's clear that the quality has taken a nosedive. Time to stop accepting subpar products. Start exploring other brands or alternatives that maintain a higher standard. Don't settle for less just because you've been a loyal customer. Your money should go to a product that meets your expectations. Be vocal about your dissatisfaction, and if they don't step up their game, walk away and find a brand that values quality.

  1. Imperial Tobacco Australia Contacts

  2. Imperial Tobacco Australia phone numbers
    1800 677 953
    1800 677 953
    Click up if you have successfully reached Imperial Tobacco Australia by calling 1800 677 953 phone number 19 19 users reported that they have successfully reached Imperial Tobacco Australia by calling 1800 677 953 phone number Click down if you have unsuccessfully reached Imperial Tobacco Australia by calling 1800 677 953 phone number 17 17 users reported that they have UNsuccessfully reached Imperial Tobacco Australia by calling 1800 677 953 phone number
  3. Imperial Tobacco Australia emails
  4. Imperial Tobacco Australia address
    121 Winterstoke Road, Bristol, BS32LL, Australia
  5. Imperial Tobacco Australia social media
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    Jul 17, 2024
Imperial Tobacco Australia Category
Imperial Tobacco Australia is ranked 11 among 33 companies in the Smoking and Tobacco category