Imperial Tobacco Australia

i have been calling customer service from last 3 week regarding my cigratte return but they dont have clear answer i was told they will contact me but never got phone call from them

it been 5 month and they have not issued credit to me and dont have any clear answer for it

I purchased a packet of white ox this week from my normal tobacconist in ballina, and the pich I got has a lot of pierces of tobacco that look and feel like bark, from 3mm long to one that is over 2 centemeters long, pictures attach

I purchased a packet of white Ox 25gm from TSG shop in Chatswood on the 18/9/24 , when I opened the packet the tobacco was very dry and had large pieces of woody bits, which was unsmokerable , it was very harsh on my throat and made my experience un-enjoyable.

Approximately 3.40 pm on the 8th of may 2024 I purchased a pkt of cigarettes. Horizon Blue classic 40's at My local supermarket at woolies DTC delcombe Victoria 3351. Upon opening my pkt a single cigarette was broken due to the packaging. With the amount ppl pay for their cigarettes I believe every pkt should be in tact and no broken cigarettes.

I purchased a packet of these cigarettes at Footscray Coles in Victoria around 8pm today. When I opened them about 15 minutes ago one of the cigarettes was broken in half but the bottom half of the cigarette was not in the packet. There was only the filter and half a cigarette.

Number on bottom of packet 3H29HQB 1751

I bought a patch of 50g white ox and there was this massive uncut piece of tobacco. How do I smoke this?

Thanks

Big chunks of tar through the tobacco. It tastes awful. It's happened a few times now. We have always smokes your brand and don't want to change. But that was pretty disappointing.

Stem all thru the tobacco

I brought a packet of Champion Ruby 50 g from Woolworths in Caroline Springs on the 20.02.23.

For some reason it came in the old packaging. The one that doesn't fold over twice and the tobacco was stale and dry. I'm losing so much tobacco when I roll one and it does not taste good.

More and more often finding large solid resin type chunks in product, no doubt contributing to the 25g pouch.