Imperial Tobacco Australia
reviews and complaints

I live in Hobart and have been smoking champion Ruby for years now and have noticed that the pouches have been noticeably less full! I always purchase from the same tobacconist and it's getting more consistent. I've also noticed heaps of bark and black tar in the pouches. For such an expensive product and high grade tobacco I don't see much quality control!

Bought 2 cartons of Parker simpson cigarettes on Friday last week, have noticed that the smokes don't burn right, they break off and have been losing part of the smoke as they get a long ash on them and can't butt them, have to knock the end out and re light, this has been hapeneing with every smoke we both lite.

As we all know smokes are costly, so this is very poor quality of the product, also buying 2 cratons that all have an issue with is not good.

The last 3 packets I've had these big blobs of what seem like tar. The last packet had three quite big ones. I didn't worry but then the last packet has one so far but have only just opened it. It is clearly heavier and therfore not getting what I've paid for.

I buy from the same place every time which is smoke shop in Little Street Forster.

I usually buy 2 15gram packets a week. I hate smoking and hate the habit which i can't really afford. So I hate the feeling of being ripped off. Thanks

Since the change of the packaging, I've noticed that the amount of rolling tobacco is significantly noticeably smaller than it was previously with the old packaging. I used to get 4 days with a 25 gram pouch and since the new packaging, I can barely get 3 days. I still use the same filters, papers and using a rolling machine for consistency. When I bought a 20 gram pouch of Winfield Blue, I was curious of the size comparison of the 2 and I noticed that the 20 gram pouch was physically bigger than the 25 gram pouch, how is that possible? You need to return to the old style of pouch, fix the quality of your product becuase since the change of the packaging, as other customers has mentioned, the quality of your product has turned to crap and actually put 25 grams of rolling tobacco in your packages. This is meant to be a premium, quality rolling tobacco and it is definitely not anymore and I've been smoking Champion for about 6 years.

I have been finding large pieces of un-smokable plant material in every pouch of Champion Ruby 50g I have bought for quite some time now.

I have collected some; see picture below.

As I attempted to send this email, a screen appeared to say my message was short and unlikely to attract attention.

I am assuming that you receive, read, and act on all emails sent to your company, and there is not a need to additionally "attract attention".

Hi.

Over the last month I have had 3 packets of Parker & Simpson reds with torn cigarettes inside each of them.

With the price of cigarettes these days I find it beyond a joke that the quality of service that goes in to packing them for distribution is lacklustre.

I work hard for my money and choose to smoke but I don't like throwing money away.

To have 3 packets within a month all have the same issues from the same brand of tobacco is outrageous and disappointing. I doubt this will be resolved from here but I'll pursue it further elsewhere if need be.

Hi, I've been a white ox smoker for over 25 years & love the product but I'm letting you know I've collected over 2 packets of unsmokeable sticks & hard rock type tabacco. I just am disappointed. A lot of friends have changed to Durham because it's $30 in my local tobacconist 25 gr. Anyway I enjoy your product even though everyone tells me to quit lol. Thank you for any feed back. Jason Lincoln. 21/24 Lachlan street Liverpool NSW 2170.

Ive brought 3 pkts pf parker and simpson(Blue+firm touch filter) out of 2 pkts 4 cigarettes have had half tabacco falling out of of the cigarettes,we pay so much for these a pkt and expect to get all cigarettes in tack...fix the problem! Brought them from coles bridgewater tasmaina on the 20th november 2022 serial number 2f15q1159 please resolve your problem

Hi I’ve been smoking white ox tobacco for 16 years I’ve never once had a single problem with quality or price of this tobacco but in the 6 weeks I brought multiple pouch’s that’s have been in smokable and very under weight I have been collecting photos of these pouch’s along the way for you guys to review.

I never thought I’d say this but as of today and the pouch I brought this morning I will no longer be buying white ox and will also be telling people to not purchase it either

King regards Mr King

To whom it may concern,

My name is Paul, I have been smoking Horizion Blue 50gram pouches for years but recently I have noticed the large dry bits of tobacco have increased.

This is my 3rd packet I've bought and I have to say it's the worst one yet for having so many bits in it that I can't smoke.

For the money I'm now paying over a $100 a pouch I can't justify why I'm paying so much money when I can't smoke these bits of rubbish, I'm not even halfway through this pouch of tobacco and I've added a picture of what I've found so far.

I have never complained before but I'm on a pension and I don't feel I'm getting my monies worth.

For awhile now i have been finding black

tar like stuff and bark in my champion ruby pouches the tobacco also seems damper then it used to, this last packet of tobacco i got was absolutely filled with crap and im pretty disappointed.

I brought a pouch 25g champion rudy tobacco from smokemart Shop 11/145 Egan St, Kalgoorlie WA 6430 at roughly 6-630pm on the 10/10/2022. Once i got home i tried to roll a smoke and kept pulling chunks of bark out, considering the coat of them these days this is really poor.

Opened pack and got a suprise with one smoke having a piece of tobacco stuck under the paper of the filter and messed it up leaving a big gap, you cant smoke it. Second one has like a oil mark with tobacco stuck on it, im unable to remove the tobacco as it seems glued on by the oil. the packet was brought today 10 nov 2022 from a tobacconist in north tamworth, nsw

Over the past 12 months I have been smoking Riverstone Premium Rum Blend 25g tobacco, I have found large lumps of black tar clumps, sticks and large pieces of raw tobacco.

I am very disappointed in the quality of the tobacco I have been purchasing.

I have forwarded you some photos in attachments for you.

The cost of tobacco has risen considerably, and the quality needs to be worth the purchase. The samples I have sent you are only a small portion of what I have found.

Please do not hesitate to contact me if you would like to discuss further.

Kind Regards

Mr Peter Fratin

600 Western Highway

Ararat Victoria 3377

Australia

Mobile [protected]

Hi I've brought 2 packets of parker and Simpson smokes 1st packet of parker and Simpson 20s red had one smokes empty and the others were full smokes and then the other packet of parker and Simpson smokes were 40s red and that also had a empty smoke, now I've been smoking for a long time and never had this happen at any time. I've pay good money and I'm just not happy thanks

Pulling out a smoke from my packet the filter comes out and the rest of the smoke is still in the pack not even connected at $28.50 a packet this is the third packet that this has happened my name is Mick and my email address is [protected]@gmail.com phone number is [protected] if you need more information photos are provided as well of the cigarettes and of bar code and cigarette packet

For the 2nd time within the past few mths, I have found hard black lumps (which are not smokable) in my pouches of tobacco, I have been a customer of this brand for yrs & never had a problem. So to have found the same problem within mths makes me want to change brands

JPS Abundant Gold-25gram pouch

Serial number-9327 [protected].

Purchased from Coles Dianella plaza

On Wednesday the 12th October at around 7:30ishpm

Perth Western Australia

So after the company wrecked NZ Champion Ruby, I switched to Dr. Pat. Happy until the last 2 weeks...The tobacco in the last 2 weeks of packets has been cut much more finely than usual. Now half the tobacco falls out of the smoke when rolled! Its usual that you end up with fine cut dregs toward the end of the 50g packet, but recently it has been happening 3/4 of the way thru.

As I have said previously, dont respond that you "take our complaints seriously", I just want you guys to actually address the concerns.

I brought 10 packets this past 3 weeks and 2 of the packets have had bad cigarettes in it with filters not fitted properly and being hard to inhale from TSG and I’m highly disappointed because I’ve been smoking this brand for 2 years and haven’t had and issues other then these 2 packets in the recent weeks I love this brand but with the prices on the rise it is disappointing for the quality to be like this. Brought in Monday the 24/10/2022

Ok today I purchased a 39’s Gold packet of Parker & Simpson from Smokemart in Rockingham Shopping Center. Of course I don’t have the receipt bud it was at approximately 2:45pm Perth time. I always buy them from this shop. 90% of them have something wrong with the filters (extremely soft & squashed when being smoked) Do not seem to last half as long as they normally would.

It is outrageous how much they are here in Australia anyways, and when one or two have that awful taste icky funky taste, it’s bad enough but far go Parker & Simpson - this packet was ridiculous!

I switched to Parker n Simpson for just over two years , each 15g pack of tobacco last me just over a week between eight to nine days .

For a period of time once every few months I will get big chunk/s of something / hard sticks , it’s almost like the chunks are mini bark and the sticks are mini branches. There was a piece that weigh .80 g

I choose to just let it go and try not make a fuss of it , but now recently in the last three months I’ve been getting them in every second park or so and then now the last three in a row.

So now it’s really annoying.

Unfortunately I only have photos of the last three as I never had intention to complain before but now something needs to be said .

Date of last three recent purchased

23/10/2022

15/10/2022

06/10/2022

Location of 90% of all purchases

Perth , NOR [protected]) Postcode

Western Australia

27/10/2022