KandyPens’s earns a 1.7-star rating from 12 reviews, showing that the majority of vaping enthusiasts are dissatisfied with their products.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
I have the same problem with kandy pens
They lie about everything the company is a scam bags, i have the same problem, kandy pens is a police case
Hubby's Vape Pen
My hubs has a vape pen that he uses constantly. I wanted to rant about it here because it's really convenient and has helped him quit smoking. I don't mind the vape smell much at all and it goes away within 5 seconds anyways. I couldn't stand the smell of smoke! Kandypens.com has the Rubi, and I plan on buying him that for his bday coming up!
KandyPens Complaints 10
KandyPens Warranty Review: Lifetime Protection or Frustrating Experience?
I wanna share my thoughts about KandyPens and their warranty offer. They offer a lifetime warranty on the batteries which is kinda cool cuz when you're investing in something like this you want it to last, amirite? But my experience with them so far has been pretty whack. I tried hitting them up through email and phone but never heard anything back. It's mad frustrating cause I got questions and whatnot and I need some answers! Personally, I would go with Kind Pens instead. At least they're responsive and seem to actually care about their customers.
Disappointing experience with KandyPens Crystal Vape Pen: Hot mouthpiece and poor customer service
Okay, so I gotta give my two cents on KandyPens. I was excited to try out their Crystal Vape Pen, but dang was I disappointed. The mouthpiece got hotter than a jalapeno in the middle of July and ended up burning my lip. Like, ouch! I was hoping to return it, but they won't let me which sucks because now I can't use it at all. Honestly, their customer service could use a little work if you ask me. So, my advice? Stay away from this company if you can.
Terrible experience with KandyPens - Oura was janky & credit card info stolen by their customer service
I gotta say, I had a really crappy experience with KandyPens. So I went ahead and ordered their Oura, but that thing was totally janky. I don't think I ever managed to get a clean hit off that thing, and it just broke down on me like right away. But that's not even the worst part. A few months later, somebody went ahead and stole my credit card number and used it to order a bunch of food on grubhub. And I just got a notification from KandyPens customer service on 4/23/2020, which is insane because that theft happened way back in November. Honestly, I'm not too stoked on this company and I think people would be better off avoiding them. There's gotta be better options out there.
Is KandyPens Legit?
KandyPens earns a trustworthiness rating of 87%
Highly reliable. Use their services with confidence, yet trust but verify.
We found clear and detailed contact information for KandyPens. The company provides a physical address, phone number, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
KandyPens has received 4 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Kandypens.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Kandypens.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
A trust mark has been identified for a kandypens.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.
KandyPens as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Kandypens.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- KandyPens's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 0% of 13 complaints being resolved.
- The website belonging to KandyPens has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
- Our research indicates that KandyPens is associated with high-end brands, a sign of commitment to quality. We encourage you to read through the reviews and complaints to gain a more comprehensive understanding of their offerings and customer experiences.
- We conducted a search on social media and found several negative reviews related to KandyPens. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
KandyPens Pricing Unethical? Try Ganja Estates for Quality Products at Reasonable Prices
Y'all seriously gotta get it together, KandyPens. What's up with these outrageous prices during these tough times? It's wack and dishonest if you ask me. Lucky for me, I found a legit company, Ganja Estates, that offers high quality products at reasonable prices. They don't waste my time with their speedy delivery and I trust them with my money. Do yourself a favor and skip out on KandyPens - go to Ganja Estates instead.
KandyPens Review: Avoid the Hassle, Don't Waste Your Money
Alright, so let me tell you about my experience with this company called KandyPens. Honestly, if you receive a damaged item and the packaging is open, they won't accept any exchange or refund. I mean, what's the point of spending your hard-earned cash on something that's already broken upon arrival?
Not only that, their customer service is just straight-up confusing. They'll have you going around in circles without any clear resolution. It's like talking to a wall!
Personally, I find this kind of service to be absolutely appalling. Who wants to deal with drama like this? If you're like me and can't stand that kind of hassle, I say avoid this company altogether. They're only after your money and could care less if their product works or not.
So, to sum it up, my recommendation is: do not buy KandyPens. Trust me, it's not worth the hassle.
KandyPens Review: Questionable Customer Service & Policies
Yo, let me tell you about my experience with KandyPens. So, I ordered something from their website and then changed my mind like 2 mins later. But they wouldn't let me cancel it, which is just straight up whack. Instead, they were like, "oh, you gotta return it and pay shipping, but then we'll charge you an extra 30 bucks for handling." Like, what the heck man? That's some shady stuff right there. I'm definitely going to complain to my credit card company and the Better Business Bureau about their sneaky ways. Don't be fooled by KandyPens, people.
Review of KandyPens Customer Service & Recommendation for Ganja-Estates.com
KandyPens is an online store where you can get yourself some really cool gadgets that will definitely elevate your vaping experience. However, after a bad run-in with their customer service representative, my experience with them was not so great. I had a few questions that I needed answering and I wrote to their customer service, but I never got a reply. It really felt like I was talking to a wall and it made me wonder if they were all just a bunch of scammers.
After this disappointing experience with KandyPens, I decided to take my business elsewhere. I heard about this website called ganja-estates.com and decided to give them a try. I placed an order and was given a tracking number. I checked the tracking number online and it said that my package was on its way. Then, a UPS shipping agency representative called me and let me know that my package would be arriving in just 2 days. Wow! I was really thrilled with the fast and reliable service that ganja-estates.com provided.
In conclusion, if you're looking for a great online store where you can buy vaping gadgets, KandyPens might not be the best choice due to their poor customer service. However, ganja-estates.com is a reliable and legit website that will not disappoint you.
Disappointing Device and Customer Service: My Experience with KandyPens
I gotta say, I'm pretty disappointed with my experience with KandyPens. The session I had with my device just never seemed to work right from the start. I tried reaching out to their support team, and after a lot of back and forth, they finally sent me some new atomizers...but even those didn't get the job done. To top it off, they refused to refund my money even though I had only had the device for less than a month.
On top of that, their customer service has been pretty upsetting. When I tried to explain my frustrations on the phone, the guy I spoke to kept laughing at me. I mean, come on...that's just not cool. And to make matters worse, when I tried posting negative reviews on their website, they just went ahead and deleted them.
All in all, I have to say it's been a pretty terrible experience. The device itself never worked properly, and the customer service was just downright rude and unhelpful. Save yourself the trouble and try a different brand.
KandyPens Review: Great Product, Terrible Security - Beware!
So, I decided to try KandyPens after reading some good reviews online. I was pretty pleased with my purchase, but then a notification popped up telling me that my card number had been stolen, along with the security code. Can you believe it? WTF, right?
Once I got a new card, it was clear that my old card had been used on a square device by someone who wasn't me. Luckily, I reported the theft and nothing happened, but seriously, this isn't the kind of problem you want from a company you're doing business with.
I did some additional research and it looks like KandyPens has had these problems for a while now. It's not just me. So, while I gave them three stars for good and bad, I wouldn't recommend them until they really beef up their security game.
It's a shame, because I was really happy with my initial purchase. But when you can't trust the company you're doing business with to protect your payment information, it's just not worth the risk.
Nightmare Experience with KandyPens: Poor Product and Customer Service
KandyPens is not a company I would suggest doing business with. Let me tell you my experience with their product and customer service, it was a nightmare. I was so excited to receive my brand new Session vape pen, but my excitement disappeared quickly. When I took the Session out of the box, charged it up, and tried to turn it on, nothing happened - it wouldn't work. I was quite disappointed with this and immediately reached out to KandyPens for a refund, but they told me since I already opened the package, I couldn't get a refund. Seriously? How was I supposed to know it wouldn't work unless I plugged it in?
As an alternative, KandyPens offered me their so-called "highest level of support" even though the item had never worked. I wasn't thrilled about this, but I accepted it. But instead of solving my problem, they just gave me the runaround, and I felt like I was getting nowhere. I didn't feel like I was being taken seriously as a customer.
Overall, my experience with KandyPens was really terrible. They refused to honor my request for a refund, and their "highest level of support" didn't seem all that high. Frankly, I'm not sure how they can keep selling products and stay in business with such poor customer service. I would advise anyone to avoid this company, and their products like the plague.
Overview of KandyPens complaint handling
-
KandyPens Contacts
-
KandyPens phone numbers+1 (855) 526-3904+1 (855) 526-3904Click up if you have successfully reached KandyPens by calling +1 (855) 526-3904 phone number 0 0 users reported that they have successfully reached KandyPens by calling +1 (855) 526-3904 phone number Click down if you have unsuccessfully reached KandyPens by calling +1 (855) 526-3904 phone number 0 0 users reported that they have UNsuccessfully reached KandyPens by calling +1 (855) 526-3904 phone number
-
KandyPens emailssupport@kandypens.com100%Confidence score: 100%
-
KandyPens address14255 N. 79th St. Ste. 8 & 9, Scottsdale, Arizona, 85260, United States
-
KandyPens social media
-
Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 16, 2025
- View all KandyPens contacts




Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!