Imperial Tobacco Australia
reviews and complaints

I bought a 15g pouch from Smokemart yesterday and pulled out a giant entire leaf from my pouch (I've included a photo below).

I've been loyal to your brand and always spoken highly of you, I've been smoking your pouches for so many years even with the massively increased prices that I can't afford with my low income. I don't pay such a high percentage of my wage to pull leaves out of my pouch.

I'm so disappointed..

:(

I purchased a carton of Parker Simpson red 40s from Woolworths Bennett springs on Saturday 10th September 2022.

I have had several smokes from the carton which appears to have defective filters. I have attached photos of the problem.

I cannot smoke them as they also have an imprint cut from where I assume the filter should be. Concerns of the chemicals in the filter not properly filtered not to mention the cost of paying for a product I have bought for years.

Brought a packet of parker and simpson blue thirties today 9/09/2022 at Woolworths batemams bay only to discover that some of the cigarettes in the packet were broken. Barcode [protected]

Hello

I have been buying menthol smokes which are normally really good but I have had a couple of packets that have had chunks of tabacco I burnt myself one I have dropped it on my shirt before

And yesterday 5/11/2022 I brought another packet from coke that had same issue but this time the piece in it this time pierced through moth side of paper

My husband and I smoke JPS, Blue and buy the 40's packets. We both smoke around 20 each a day and it is quite expensive. We are aged 64 and 67. The JPS BLUE 40's Filters have not been sealed correctly on many of the cigarettes in the packets we have purchased recently. At $63 a packet this is not acceptable. We are considering changing brands if the issue is not addressed. This has not happened in the past and I hope you can fix the problem and maybe offer a refund.

Found a large chuck in pouch weighing .63gm. Cannot be used to roll a cigarette.

Bought from The Red Deli. Taperoo S.A. 3/09/22 for $53.

I can barely afford to smoke as it is and I definitely cannot afford to throw it away. Normally your tobacco is excellent. I enjoy it very much. Serial no. -LEWL1H4bM2eeW2C301J10753

Thank you for taking the time to read my concern.

I've been a White Ox smoker since 2008 and have been disgusted with the decline in quality over the past 3 years. In Australia we are paying far to much ($120 for 50g) to be given poor quality, barky and branchy tobacco. What can be done about this and is there any compensation given for receiving such poor quality at such a high price. Surely there is some sort of quality control? Also twice in the past 2 months I have weighed pouches that didn't feel right. The first one was a 25g pouch that was unopened it weighed in at 18g. The second was a 50g that was taken from the clear wrapping and weighed 42g. Not happy!

Hello I'm in smoking White ox for about 5 years about 3 days ago I bought two pouches of 50g White ox tobacco and when I opened them they were extremely dry crumbly heaps of bark and hard twiggs in one of them and the other was as dry as the desert. It doesn't roll properly . Harsh when U smoke it and it's almost turning to dust. Not happy at all . Place of purchase wouldn't take them back .

Hi.

I just now brought a packet of the above cigarettes from the Spar store in Kalbar (barcode [protected]) and the one I just had (2nd one) and the paper around the filter was lose making the cigarette hard to smoke. I have a video of the smoke coming out from under the filter paper. I have checked and noticed a couple of the others are the same.

I have been smoking whiteox for 7 years and I’ve just purchased a whiteox 25g from the bp service station at morphett vale and when I opened and it was not whiteox tobacco and it was completely sealed and the pouch it looks more like Jps, it felt light, it smelt mouldy the colour was extremely light coloured and dry as we all know whiteox is dark in colour and moist. I’m really unhappy as I have been a customer for 7 years, I want this resolved as I purchase a whiteox pouch

Tuesday, 23rd of August 2022 - 9:40am NZT.

Saw what didn’t look like tobacco before I lit my smoke. Broke some of the smoke off and to my surprise, there was a yellow and black piece of plastic in my smoke. It looks like a shredded, but long piece of hazard tape. It has some brown substance stuck to the plastic in certain parts which looks like dried mud but could in fact be nicotine.

My partner and I have been smoking Champion tobacco for over ten years now. In that time, there have been a lot of changes in quality of the product and packaging.

I have to agree with a lot of the comments on this thread about the new style of pouch. It is stiff, awkward and the tobacco itself has been a dry hard little brick since this change. The ziplock is useless. I don't know anyone that uses it, as the dry tobacco gets caught in it. The extra long flap is annoying, I have always purchased the 50g pouch as I always hated the extra length on the flap of the smaller pouches.

This packaging is clearly not working. It is compromising the product. We are considering looking at alternative brands due to this.

Hi I purchased my tobacco as usual and while rolling the next day, I found a ‘clump’ of false eyelashes in amongst the tobacco I had in a paper. I’m thankful I saw something there and had a closer look, despite the fact smoking itself is a bit gross, I’m thankful it wasn’t a spider or something in there, but having a foreign item such as part of false eyelashes that has been attached to someone’s body in amongst my tobacco just made me feel sick. I have kept the pouch aside and purchased a different type and so far so good, but also wondering how many times I may not have seen a foreign object or consumed something equally as disturbing. Yuk.

i bought a a packet the other day and inside i found 8 cigarettes that only had half the filter on them..i always smoke this brand and this is the first time i had this problem..As cigarettes are not cheap i had to throw 8 away..Not happy..the barcode on the packet is 5043 2738..I'm sorry i do not have the receipt as i didnt think this would happen..I bought them at our local store in Little Grove, Albany, Western Australia..I havent bought another packet in case i find the same problem..Please help..

Been smoking this specific brand for quite a few years now, really enjoy the tobacco, however I keep gettin black tar like chunks in my tobacco that have no purpose but to be put in the bin, such a waste, and it all adds up to a few grams buy the time I finish the pouch, only reason to making this complaint is due to it happening way to many times.

I will continue smoking this brand but would appreciate a good out come.

Adding a pic of what I have removed from the pouch I have just purchased today.

I would like to be contacted via

mobile - [protected] or

Email - [protected]@yahoo.com.au

Thanks, Travis.

Dear Imperial, I have long enjoyed smoking Champion Ruby, however I have of late noticed some outlets selling the pouch in a stiff/zip locked pouch, and have found the tobacco inside to be crumbs rather than long strands of tobacco that roll well, and don't fall out of the paper as rolled...

I am wondering if this is an intentional change, or if I am just unlucky enough to have purchased a few pouches with lower quality tobacco than I am accustomed from Champion Ruby? ([protected]@hotmail.com)

I am a regular consumer. Unfortunately the value aspect of the pouch is diminished due to the tarry lumps distributed through the product which are unusable and have to be consigned to the bin. I estimate that 2 to three grammes of a 25 gramme pouch is waste. As a heavy smoker, I have had this experience with hundreds of Riverstone pouches, only continuing to purchase because I enjoy the blend. Please improve quality control so I'm not throwing expensive grammes in the bin.

for the past 8 years i have smoked jps blue ryo tobacco they used to be a decent and cheaply priced tobacco , not any more the quality has gone! i spend $200 a week on tobacco i have found there is more stick like pieces in the pouches aswell as really loose tobacco "crumb like" . as a long term smoker of your tobacco im not happy and will be looking for another brand !

I lodged a complaint on 19 July 2022 - 3 weeks ago. To date have not even received an acknowledgement - let alone any offer of a refund for the 2 packs that were dry.

I have since tried another - purchased from Coles in Sanctuary Lakes, Victoria this morning and again, the content was dry.

I now have a sore throat and have been forced to purchase another brand.

At $126 per pack, I have wasted in excess of $350!

FYI, the invoice from Coles this morning is receipt #1857 (9/8/22 at 9:28am).

As previously stated, I would be happy to return all this unwanted dry tobacco to you.

Hi in regards to the above tobacco listed I'm just writing to say how sick of all the bark and constantly how dry out the tobacco is I have raised it with Woolworths at stocklands in Wendouree on the 3rd of the 8th 2022 and they have told me to complain directly with the company I have smoked your cigarettes 4 years and I am finally sick of it if it isn't bark it is dried out if it isn't dried out it is big chunks of rolled black tar.