Direct Vapor
reviews and complaints

Initially, I was not pleased, they sent me the wrong item, yet invoice and billing for the correct item. I could not get a hold of anyone via phone, so I left a Google review. Within 2 days, I received a call from the company station they saw the review and wanted to remedy the situation. As in, get me the correct product! They sent it without charging me or making me send it the wrong item. It was in my hands the next week, so they made good on their promise so I say a solid 4/5 stars. Before they were -1 star! Thank you for the swift response, even though I had to post a review to get anywhere with the order complaint. Tried calling many times and was on hold for over 20min each time, selected the "call back" option then missed the call!

I would give Direct Vapor a much lower rating if it was possible. I believe there is false advertising going on because the website offers a 15% discount with email plus free shipping. The code that was provided did not work. After making a complaint with trustpilot, they had contacted me and sent me a $25 egift card. I tried to use it and still, it did not work. I was able to call customer service and get everything straightened out. The woman on the phone was very nice and helpful. However, I told her three times that I wanted a 6mg nicotine strength. I was really aggravated when my packaged arrived and I saw it was a 3mg nicotine strength. I'm very disappointed in Direct Vapors lack of competency and will never order anything from there again.

I purchased items worth $106 last October 30. Then on November 1 my card was compromised. About $4XX-XXX worth of items were purchased. I KNOW that this could only have been done by them because I haven't used my card on ANY purchase for months now aside from doordash. I have emailed them a couple times asking for the refund and even cancelled my order and they keep on saying that they'll return the refund within 2-5 business days. ITS BEEN A MONTH AND STILL NOTHING. THIS IS A SCAM WEBSITE AND THE BUSINESS AND BASICALLY A *** THEY TAKE YOUR CREDIT CARD INFO + YOUR PICTURE (info) then use your card without your knowledge. Really hope that somebody would look into this as a lot of people are being/have been scammed. SHUT DOWN THE WEBSITE.

When I realized my latest order was lost I reached out to them thru email (no contact number available). They responded fast, I reported the issue (with order number) and waited for a response. A few days later when I checked my email I found my request was closed! It had only been two or three days but I must have missed their response. I emailed back stating the issue was still unresolved and then for some strange reason they responded with information regarding an order in October. I placed this order in January! Since then they have become unresponsive and overall about $100 of my money is gone. I agree with the other reviews. This website used to be great but starting 2020 they have plummeted downhill. Lost in transit (product never recieved) but merchant never refunded or re-shipped the product.

Ordered a $146 shipment on 3/31 for a new vape and some supplies with $10 expedited 2-4 day shipping. I honestly didn't expect to get it immediately and totally understand delays with the coronavirus. However after 5 days of "Pre-Shipment" on the tracking, I emailed them for an update. 2 days later; no response. Package still didn't move. I emailed again, this time demanding an answer. They replied back in 20 minutes saying that if the package didn't move by the next day they would reship. Next day came, nothing. Then the following day (yesterday) I reached out asking if they plan to resend it. No response AGAIN. Wake up this morning to find my card got hacked and I had to shut it down. At this time I just want my money back or my package immediately. If not I'm going to be forced to go to my bank with this. Absolutely ridiculous.

I placed an order and it never showed. After about 8 emails and 4 phone calls I was told they sent it up to management and I would hear from them within 72 hours, that time has come and gone .. I have sent 2 more emails with no reply. They never offered to resend my order or to refund my money. They even tried to make it my fault saying the USPS tried to deliver but couldn't which was a lie. With the new law having to sign for deliver I stayed home for a 4 day period because they kept saying it be here the next day. I finally got tracking and it's been stuck in Calif for over a week. While they said oh it will be there tomorrow. I read other reviews I guess I'm not the first to have this problem. Buyer be ware. Oh I found my products cheaper else where . Don't try and get price match they don't stay true to that offer they offer either..

Cancelled my order within 30 minutes of ordering due to having too many troubles finding coils for my vapresso sky solo plus & regular. But to my surprise I received the replacement glass from my order in the mail. While irritating I don't want to go through the trouble of getting my money back as I still received the replacement glass even after canceling my order ( did not receive a refund to date ). But overall I experienced fast shipping with all items I ordered in great condition and exactly what they were said to be. On the other hand, customer service needs some serious work as the woman I spoke to after hours read the name on the order back to me and confirmed it was cancelled. But if I were to never had cancelled my order I'd say I was happy! Guess I just need to find some coils after I receive the other e-cig setup I ordered elsewhere.

Horrible company with terrible customer service. They can't respond to you in a reasonable amount of time. I tried to place an order for a couple of replacement coils and it said that it couldn't verify my ID for up to 24 to 48 hours. I went shopping and look for some other stuff and some juices and it process the second payment for almost $100. I tried to cancel and could not get a single reply from a single customer service representative. I log back in to spite my many emails requesting that the order be cancelled both of them are currently shipping in on their way. According to their website they won't be able to cancel or change the order in any way and that I can send the stuff back. Of course I haven't gotten that from a single person or gotten a reply to any of my emails. Honestly I would say shop at literally any other online source. Any other. Direct vapor is garbage.

I ordered 3 items from them on 4/23. Two were shipped and arrived within the stated time (the reason it gets two stars instead of one), and one item was back ordered. It's already frustrating enough to get through the money changing hands before you find out something you ordered is on back order. But after waiting almost a month I decided to get my item somewhere else. I have been trying to contact customer support which has been so far nonexistent. There is no chat, no phone number to speak to a live human, just an impersonal "help center" that doesn't help outside of its pre-programmed circular FAQ loop. Even though they supposedly have 24 hour support, it has been 5 days since I left a request to cancel the back ordered item and I have yet to get a real response. If you do business with these guys, just hope you get your stuff without problems, because no one is there to help you.

-Paid and placed order on 11/23 -Order shipped on 12/1 -Now been over two weeks and still nothing? No estimated delivery date either? How can I ensure that I am home/available to sign for the delivery if I have no expected delivery date?! -Phone support shutdown due to "High Call Volume", only option is to submit a support ticket (which I have done multiple times over the past 7 days) -Tried to determine carrier, led me to "WeShip Express" through my account on directvapor.com, but they are only a provider and sublet these deliveries out to 3rd party Logistics companies. They stated that they are unable to "provide the name of the carrier". Long story short, I paid for a product nearly a month ago, have been given no expected arrival date (adult signature required or else carrier takes item back to their facility), and have exhausted all applicable options to speak to Direct Vapor, but to no avail. No phone support, support tickets not responded to. Disappointed, I would like a replacement order shipped at no cost.

I have used this company around 3 other times. Had no issues. I placed an order on Nov 21 and ever since I have been getting the run around. I received a tracking number. The day the tracking number was showing on the website, it also showed delivery attempt and even had a time. That was not true because I was home the entire day. I spoke to someone after being on hold for over 45 min and they said they would follow up. I have emailed this company several times, all getting excuses. I had a lady call me 2 weeks ago stating she was giving the carrier a few days and would either reship or refund. She said she would call me on Wed Dec 9th and follow up. I never received a call. I received an email stating it was out for delivery and would be delivered Dec 9th. The carrier would call 30 minutes prior to delivery to ensure someone was home to sign. I still have not received a call. The carrier 5 string solutions is who supposedly is the carrier of my order. They are just as pathetic if direct vapor is telling the truth. Buyer beware.

I made a purchase of 12 items on 4/14 and have been trying to get in touch with support since 4/15 to update a shipping state issue I made. I understand the circumstances and waited the stated time but never heard anything back from support. The items shipped and were received today but it was only a partial order (7 of 12 items received) which was stated on the site, this is generally not an issues but it appears the company is selling items in quantities they do not have and customer service is nonexistent. Upon shipping I had to contact USPS to confirm the correct shipping state (which means support is receiving correspondences but are just not reaponding) at this point I'm looking for a refund for $63.05 which is the prorated difference of items I didn't receive, also factoring in the 15% discount on the order, shipping and tax. I hoped to work this out with the company directly but their non-replies have caused me to take action and I will take further action if a refund isn't provided because I am no longer interested in receiving the remaining 5 items due to the poor/nonexistent customer service

I ordered 3 packages of coils and 1 bottle of ejuice and during the checkout process the subtotal at the end told me $52.80 when I hit the submit button and agreed to the order. I get the confirmation email a little while later and it states that I'm being charged $70.93. Apparently they are charging $6.90 in shipping (even though they advertise Free Shipping over $39.) I understand that Oregon passed a law where we have to pay additional tax on what vapor products we buy so the $13.47 isn't their fault, BUT it was not shown on the confirmation screen as I was checking out on the website. I didn't see this price until AFTER I placed the order and it was in the confirmation email. I called as soon as I noticed but apparently you only have a 10 minute window in which to change or cancel the order, so now I am screwed out of additional money. If that shipping cost and that tax cost would have been shown in the checkout process, I would NOT have purchased the coils and ejuice because that's false advertisement on the shipping being FREE and $13.47 is almost as much as 1 of the items I purchased. I was offered by the customer service rep to ship the items back with an RMA number once it arrived but I would have to pay to ship it back to get a refund. This is very shady business practice and I will not be ordering from them again. Lesson learned.

I placed an order for 0.5 ohm coils received 0.3 coils. I had a vacation scheduled. So I was gone when I received them. I call customer service when I got back home to explain the situation. I wait on hold for 25 minutes so I chose to leave a number for them to call back. They call me back (which is great) I proceed to tell the gal what had happened. She told me that I needed to send an email to customer service with a picture of the wrong item. I did that while I was on the phone with her. I asked her if she could escalate the issue do to them sending the incorrect item. She told me no that they have a procedure that they follow. Every time I tried to tell her something she would allow me to talk for 2-4 minutes then interrupted me while I was speaking. So I asked to speak to a supervisor. She placed me on hold and came back on a minute later and said ma'am I just spoke to the supervisor and he said the same thing I just told you. I said I can't speak to him. She said no they don't have time. He is unavailable.. okay, so my thought is if he is unavailable how did he tell you what to say? I spend $128.91 with this company for them to just sweep their mistake under a rug. Telling me I can wait for the normal procedure. Then she proceeded to hang up on me. I'm done ordering from this company if they don't have any better customer service than this.

I still dont have my package. It was supposed to be here July 26th. It got to Portland and was stuck there for a week. The first time I called they told me that I had to wait 3 more days until it hit 7 days and they would escalate it. No problem. Then I called again 3 days later and they escalated it. Suddenly it moved a few days later. To saying it was here in Boise. On the 30th it said out for delivery. Its still not here. I call again. This time I get a lady who tells me that it has to be 20 days without moving. When I said that was not the case when I was calling last week, and that they escalated it, and it moved (if it really did move),and asked if she could see the notes from my last call, she said "well I don't have proof the manager did anything". I asked if I could have the name of the courier, so I could call them and pick it up. She states she doesn't have that either and I have to wait 20 days. So I asked for her manager. "Shes not here right now". Of course not. Absolutely unreal. They use a private courier who legitimately sucks. And I live in Boise and have to have signature by law and have been literally sleeping on my couch so I don't miss it since the 30th when the courier said "out for delivery" Im completely willing to pick it up or something but can't even get the name of the company they used. And where the *** did 20 days without movement come from? And I work in customer service. It was pretty clear the last woman I talked to did not want to do her job. The first two were extremely nice though. Give them a raise.

Company sucks! Lets start from the beginning. I ordered the Smok *** conical mesh coils .2 ohm (3 pack) after creating an account. Went through checkout and they took the $20 off my card. After they took my money they told me that I had to verify my age and identity, which isnt required in Illinois, just a birth date is needed. Fine. Sent pictures of my ID to prove im 26 and legally allowed to order this product, then the website said my ID shows im under 21... Uh what? So i called customer service and was on hold for 45 minutes then my ID and verification was approved. The shipping was quick but that is the ONLY good thing. I received my package but its the wrong coils. As mentioned I ordered the *** conical mesh .2 ohm 3 PACK, I received some *** RGC conical mesh .17 ohm 5 PACK. The only thing similar in the coils is the "conical mesh". I called customer service and the lady informed me that management will have to approve sending the correct coils and a shipping label to return these unusable coils because it was ordered from a "guest account". As also previously mentioned i created my account and purchased these coils from that account. The lady looked up said account and saw my purchase history THROUGH THAT ACCOUNT. This company is a scam. Im out $20 which wouldnt be a big deal but being a single mom of 2 in the midst of a pandemic that $20 means something. Im highly disappointed with this company and their procedures. Ill never order from this company again and i advise anyone reading this to read the reviews. They have 1.8/5 stars for a reason. I wish I looked them up with the Complaintsboard.com before ordering.

I ordered a product from Direct Vapor on the 18th of July 2022. They say they use 3rd party private shipping. I signed up to recieved text message delivery notifications so I will know when to be there to sign for the package. On the day the delivery said out for delivery on the website I never received a text message stating so. Their website says the package was attempted to be delivered at 2pm but after a check of my surveillance cameras no one attempted delivery. I have checked the website every day since then and it still says attempted all while no one has showed to attempt a delivery. At 3:14pm I checked the tracking again and it says that the package was attempted to be delivered at 7:12pm with a note that says customer not home. How can their be an attempted delivery for 7:12pm and it says customer not home when it's only 3:14pm. I honestly believe this site is a scam. They say my money cannot be refunded until they receive the package back which can take more than 21 days. They refuse to have the shipping company contact me so I can retrieve what I paid for. Yesterday on the phone they absolutely refused to have anyone contact me stating they won't because people are rude.

They sent the incorrect product and after attempting to correct the problem for two weeks they will not refund or send the correct product Upon receiving my order thy sent the wrong product. I called customer service and the service person did not understand or know anything about the product I was referring to. She said she needed to talk to a specialist. Then I was told to take a photo of what product i received and email it to them. At that time they would discern if i did receive the wrong product and rectify it if i was sent the wrong product. Two days later I have not received a response and upon telephoning them again i was told to be patient because it takes time for them to review emails. I waited all weekend and tried calling customer service today. I called three times with no answer and requested call backs. Nobody ever called back! Like I said, this is poor service. I have been dealing with them for 2 weeks and no results. Upon trying to resolve the issue I have had nothing but problems. Over the last two weeks I have corresponded by email 26 (Twenty Six) times, attempted to call by telephone 6 (six) times often receiving no answer and still have not resolved the issue.

Ordered from this company a month ago in early November. I was charged for the purchase but it never came. I have contacted them numerous times. Order #*** Placed on Nov.4, 2020 Total $59.06 Consists of coils, batteries and vape juice. First class USA shipping of 3-6 business days Last update from tracking was this: Pre-Shipment November 5 at 4:38 pm Shipping Label Created, USPS Awaiting Item LOUISVILLE, KY 40229 Tracking *** I have contacted Direct Vapor multiple times. They said that the order was shipped and that it was delayed due to it containing batteries, that USPS had to investigate it. When I contacted USPS on several occasions as well, I was informed that they were not in possession of the package, the merchant had only created a slip and they were still waiting to receive it. USPS suggested I contact Direct Vapor again and see where it was, that unless the tracking was updated to say they had it, then the status hasn't changed. Contacting Direct Vapor again, I asked them to send a replacement of my order or to refund my money. I have asked this several times and all they say is that they assure me the order has been shipped and its an issue with USPS now.

Hello, I am still waiting on my order to be delivered; there has been no update on tracking (package in transit for 2 weeks). Order #*** December 13. tracking number *** Paid $89.99 I wasn't aware of any "delay" or "new regulation" at the time I ordered. As I write this message, it still says on their website that the delivery will be completed within 3-8 business days. The same information was provided in the confirmation email I received after my purchase, and I can provide proof with dates. On their website, there is no CLEAR information about delivery or delays at all! I have yet to receive an email or phone call. On the checkout page, it reads "*New shipping regulations may cause delays." and no additional information is provided. What does this refer to? To quote the FTC: "You must provide a delay option notice if you can't ship within the originally promised time. The Rule lets you use a variety of ways to provide the notice, including e-mail, fax or phone. It's a good idea to keep a record of what your notice states, when you provide it, and the customer's response." It's impossible to contact a live agent; the online chat is a bot, the wait time to speak to a representative is 60+ minutes. How am I supposed to get the issue solved? I am requesting a total refund for this order. Thank you.

Vapordirect lead me to believe they were a functioning business that would send me products if purchased on their website. April 26 9:54:30 AM EDT. I made a purchase Order #*** I purchased 4 'Samsung 30Q INR18650 3000mAh Battery' Sku: [protected] using Shipping Method Select Shipping Method - Priority USA (2-4 *** $35.80 Shipping & Handling $9.95 Tax $3.26 Grand Total $49.01 I had buyers remorse from spending nearly twice as much at this site than the average price I found online and inquired about my order through the website's customer service. My order status was changed that day to complete. They changed the status to avoid a refund per their policy. I didn't receive more than an automated response saying they would contact me about my ticket within 24 hours. I received the first non-automated response on May 4th, 8 days after purchase point, 4 or 5 days after I opened a Ticket. The email said "The order shipped out on April 30th. We provided the tracking. Usps will have to inspect your order due to the batteries on this." All they have done except deposit my money was create a shipping label. Tracking # *** I don't believe I will receive my items and wouldn't trust them to refund my payment if I did ship them back.

My order never received. I have been corresponding thru email. I ordered on 12/26 & today is 1/18. Will not help me! Customer service is terrible. I placed an order with Directvapor on 12/26. I paid for expedited shipping (I believe 2-4 days) and received updated from *** saying my order was delivered. It was not. I understand with COVID things are a bit slow, so I waited 12 days before I emailed the company asking for my shipping cost to be refunded(i am fair so even if it didn't come in the 2-4days but came on the 10-11th day i wouldn't have asked for a refund). They emailed and said they issued me a refund for shipping on the 13th day, which I was grateful for. I've been emailing back and forth with customer service and they told me 20days,at that point it had been 18. I asked at what point do they step in as a company and do they right thing and they said 20days. I asked for a date when I can get a new shipment and I still haven't received a response. It's been 24 days(it'll be 25 before anyone sees this. I am disappointed because part of this order is a gift. I bought my mother in law a new kit and I needed the magnetic top that my local store doesn't have in stock. I bought it on 12/24 and still havent been table to give it to her. So I'm out money from my Directvapor order and my money from the gift I can't gift. Directvapor has great prices and I was excited to have found my new source for vape products. My ***, ***, and myself, all vape so this would've been a one stop shop for me and make my life so much easier. We all need the products, coils, and juices etc. so I am really disappointed.

Placed online order and paid for expedited shipping, credit card charged same day, have not received product. 4/1 - Online order placed for in stock products. Paid for expedited shipping. Website stated "Shipments may be delayed up to 48-hours due to high-demand." And "Overnight and 2-day express orders will be prioritized," 4/1 - Credit card charged total amount of $112.74. 4/2 - Submitted web request for order status and tracking number as it was not showing up in the order history of my account. 4/4 - Received email response, "Your order is being packed and will ship as soon as possible." 4/5 - Sent email requesting an estimated ship date and shipping information when available as the order doesn't show up in my account history on the website. 4/8 - Received email response, "You will receive and email when your order ships and when tracking updates." 4/9 - Received email requesting what I think of their customer service! 4/9 - Replied via email with the timeline above and advised that I would allow them a sufficient amount of time before contacting the Complaintsboard.com and my credit card company. 4/10 - Left review on ComplaintsBoard.com 4/12 - Forwarded sent email from 4/9 advising that I left a review on ComplaintsBoard.com. Advised that I would be filing a complaint with the Complaintsboard.com and contacting my credit card company if I did not receive confirmation that my order has shipped or proof that my credit card was refunded within 24-hours. 4/14 - Received email stating they are waiting on tracking information and provided an expedited shipping refund in the form of a gift card. 4/18 - No further information provided and the order does not show up in my account history.

I placed a purchase through www.DirectVapor.com back on November 2nd. The purchase price including shipping and tax came to a total of $103.81, The package was shipped through ***). According to the tracking information located on their website, https:***, the package was picked up from the merchant on November 4th. The merchant has falsified the ship date on their website by putting that the package shipped on November 8th. The courier originally showed that the package had arrived in my location of ***, KY on November 9th, but then after me contacting Direct Vapor several times through email the date changed to the package arriving in Campbellsville, KY on November 21st. I contacted the merchant several times requesting a refund due to not receiving my items after several weeks of waiting. They stated that they had to wait 21 business days before reshipping or issuing a refund. This is stated nowhere on their website at this time. I then waited the 21 business days and emailed them stating it had now been 21 business days and I have still not received the package and that I wanted a full refund including tax and shipping and the merchant has not responded for several days now. I have sent several emails looking for an update on my refund request with no response from the merchant. I also contacted the courier and they advised that due to a surge in packages at their warehouse deliveries were delayed and that they had put in a request for my delivery to be expedited. That was back on November 30th and I have still not received my package and they update the expected delivery date every day to the next day. I want a full refund including tax and shipping from this merchant ASAP. Shipping - Adult Signature on Delivery (3-8 Bussiness Days)

A shipping label was made Nov 30, an email was sent saying it was coming Dec 20, now tracking still says "in transit arriving late." I am still waiting on my order that I placed back on Nov 28 with a packing label created Nov 30. I have already sent an email about it once but have yet to hear anything about it. I had received an email December 9 saying my package was arriving the following day but it never came. When I checked the tracking info it said in transit but arriving late and it still says the same thing as of today. I'm really upset about this because if I knew it was going to take this long, even though shipping says it can take between 1-8 days, I wouldn't have ordered. My money went to them when I could have just walked down the street and bought some juice but I can't even do that now. I realize shipping takes longer around the holidays but if that was the case I never should have received an email December 9 confirming it's arrival the following day. This is the second time buying from this company and it will be my last. I found them online and what's crazy is that I always read reviews before I order from a new company but I obviously didn't this time otherwise I would have had my juice by now from someone else. I placed my first order and it came late, I also complained about that one to them and the response I got was "your order was delivered today actually". And they were right, it came the day they returned my email but I sent it the day before. Although you can't tell someone's demeanor through a message I felt it was a little rude with saying "actually" at the end like I was in the wrong. But this second order I am having the worst trouble with, way past it's delivery date. No new updates since Dec 9 on tracking, last location was *** at the distribution center that was Dec 6 and then it says arriving Dec 10, but with no location as to where it is currently. I guess you should never go for a sale or without reading reviews first!

There was nothing stating any delays in shipping. I emailed them and asked after ordering if I could cancel and they said it was too late. I ordered from the DirectVapor website on April 2nd at 2:03 a.m. The invoice number is ***. I ordered a Smok Novo 2 Vape Pod System, Color Cobra 7-Color (Sku 156559) for $18.95. I also ordered a Strawberry POM by Naked 100 E-liquid (60 mL) Nicotine Level 6 mg (Sku [protected]) for $17.95. The Grand Total for the transaction was $42.24. I also purchased 5-7 day shipping with tracking, which was an extra charge of $2.95 and there was tax that was in the amount of $2.39. I used my pre-paid debit card to complete the transaction. I emailed the first time, the same day, on April 2nd. I asked if there was a delay in shipping due to the virus pandemic. I got a generic email on the same day, April 2nd, at 3:27 p.m. stating that they received my email and would get back to me. I emailed again, on April 3rd and asked if I could cancel my order. When I found out there was a delay in shipping from them, I no longer wanted the products. They sent an email back on April 3rd at 5:10 p.m. and basically stated that I could check the status of my order online and again stated there was a delay in shipping. We have emailed back and forth several times since then. Each response I receive from DirectVapor is always very generic and it's very hard to tell if I'm even speaking to a real person. I believe I should be reimbursed of my money and be able to cancel my purchase because it was not stated at the time that I bought my items, that there was a delay in shipping. I see now, that they have added it to their website. I feel that it is false advertisement on their part. I have since bought what I need locally. I am very frustrated because I need that money so badly and feel I have been cheated. I may have said some things I shouldn't have or acted unprofessionally in my emails, but I feel robbed at this point from this company. I don't want their products, I just want my money back. And I think under these circumstances, I am owed it.

Order 2 products with over night shipping that cost additional 29.99. Their system change my mailing and billing address. November 20 I order 2 products online with overnight shipping. Their system change my billing and mailing address to my old address after I completed my order and had it sending overseas. I called within minutes after I saw this issue and before a label was created. They correct the shipping address. Waited a couple of days and called back just to be hung up on 2 times. Called for 3rd time and was told it was shipping to my current address. Told them I paid for overnight and wasn't here so they reimburse me my shipping fee. I called a week later stating still no package and told them it's going to my old address overseas and they didn't correct it and they denied. I called again beginning of dec and was told they will ship new package and do 2-3 day shipping and they promised it would be here by the end of the week. I called on Friday of the first week of December because I notice it hasn't shipped yet. They stated it's being ship and that USPS hasn't updated their system. Which I never had that problem. I saw today that my original package was indeed delivered to my old overseas address after they told me for weeks it wasn't. That package is being return back and my reshipped package is just now being processed after they found out for weeks that I been telling the truth. Direct Vapor customer service has been rude hanging up on me multiple times and denying any wrong doing. I've emailed them multiple times asking for help and get same bot response. They promise packages to be sent out same or next day after order has been made online. Their advertising has been false and misleading. They promise packages to be here on certain dates and that too has been a lie. They charge extra for shipping and they never arrive for what you paid for. This is not the first time they said 2-3 business days just to wait days after if not weeks. I would like to talk to someone higher than a supervisor that just hangs up on you because they aren't trained and professional enough to know how to help a customer. The owner(s) and management should be embarrassed in the misleading practices happening in their company.

Ordered before 1:00pm EDT Priority Express cutoff for same-day ship. DV failed to ship same-day and refuses to honor their term of our agreement. Order Date: 8/26 Order Confirmation Time: 12:33 PM EST Issue: Order was placed, processed and confirmed before 1:00pm EST and was not shipped same-day. Shipping method used (Priority Express) has a shipping term outlined in the checkout page stating this method has a cutoff for same-day shipping is 1:00 pm EST. Since this is not a *** shipment method, the 12:00 pm EST shipping cutoff does not apply. Purchase decision was based on the advertised 1:00pm EST shipping cutoff time. Without this term, I would have not made a purchase. By not adhering to this guideline, Direct Vapor is in breach of our purchase agreement. This fraudulent information is apparently used as a ploy to persuade shoppers. By promoting a same-day shipping, customers are deceived into making a purchase. My interaction with customer support was unfortunately lackluster. The representative failed to understand the noon shipping cutoff time is not applicable to Priority Express orders as the carrier is not ***. Instead of offering assistance, the representative abandoned our conversation and ceased to provide further help or connect me with a team lead, supervisor, manager, etc who could provide clarification and resolution to this matter. Direct Vapor appears to solicit consumers under false pretenses. With shipping durations being an important (if not most important) quality shoppers look for, this dishonesty and failure to adhere to their public policies is a blatant attempt to sway consumers. This form of retail deception results in profiting from fraudulent terms and conditions. As mentioned above, the only reason Direct Vapor earned a profit from my purchase is due to their 1PM cutoff time for same-day shipping. Without that, I would have continued shopping elsewhere. My money was lured through falsified information. According to the FTC, Direct Vapor operates under the Mail or Telephone Order Rule, which clearly states, "If you can't ship within the promised time (or within 30 days if you made no promise), you must notify the customer of the delay, provide a revised shipment date and explain his right to cancel and get a full and prompt refund." By failing to ship my product under the promised time of same-day shipping if ordered before 1PM EDT, Direct Vapor is in violation of FTC policies and a complaint will be filed with the FTC through the appropriate channels. Direct Vapor has done nothing to correct this situation and continues to falsely advertise the 1:00 PM EDT cutoff time for same-day *** Priority Express shipping.

I provided my shipping and billing address for my order, both different. My package was sent to my billing address where I do not have access to mail. I made a purchase on May 14th and was sent an email confirming order details, Order #*** for some vape products, my shipping address as stated in the email is ***, I also paid with a card the amount of $69.22. When I was sent the tracking info I checked as it was updated and realized my order was being sent to my billing address so I checked to make sure I gave the correct information to which I gave the correct information for shipping. I sent direct vapor several emails with several different responses all stating information back to me that I was telling them I knew about but was incorrect without a solution to fix the issue. So I called Direct vapor twice, I do not recall the first lady's name but she told me to call the post office and ask them to reroute my package for me and was really rude other than that she didn't solve my issue or help me further. The second lady I believe her name was Tammy, I talked to her on May 20th, and I explained to her the whole situation and the only thing she said she could do for me was give me an RMA # and that I could either pay to have to package shipped back to Direct vapor and she could put in the comments that once they receive the package back they could send it to my correct address and refund all shipping costs or I could pay to have it shipped from my billing address to my current address. Either way I wouldn't be able to get a refund for anything until they have the package back in their facility even though it was direct vapors fault it was sent the the wrong address in the first place when they were provided the correct information. I told her to go ahead and provide me an RMA so the package can be sent back and direct vapor can send it to me without shipping but now I have to wait for the package to be received by the residents at the billing address to do so and tracking states it's been out for delivery but not delivered since May 20th. I also told Tammy I didn't think it was fair that direct vapor messed up and now This is the only way it could be solved I did ask her initially if they would send out a new order to the correct address so I don't have to wait any longer because of their mistake and when I knew that the package was delivered to the billing address I would tell the residents to send it back to direct vapor but Tammy said they couldn't do that or give me a refund for anything until they had the package back in their hands. This is extremely frustrating for me and at this point I really just want a full refund so that I don't feel taken advantage of. I have never had a bad experience like this with any company I have dealt with. This was not my fault why am I expected to fix their problem and then pay full price minus shipping only for a package that should have already been in my hands.