Imperial Tobacco Australia
Imperial Tobacco Australia Customer Service Contacts
Australia - BS32LL
Hi every time I buy a pouch I always find big chunks of uncut tobacco in them every single time! Feeling ripped off. Also the pouches are mostly underweight. The only reason I'm still buying your product is because its the only tobacco that doesn't give me major migraine headaches.. doesn't matter which smoke mart or supermarket I buy it from its the same big chunks and underweight.. see attached photo 5c piece included for size comparison. Cheers..
A 7cm piece of bark was found in my pouch. I have attached photos of this. Todays date: 8 April 2020 I...
Good afternoon, I am usually not one to complain, BUT the amount of wood/bark that I have been getting in my pouch of ox (25g&50g) has been getting more and more every time I buy a pouch. I have been smoking ox for 21 years and the amount wood/bark is just disgraceful.
My contact number is [protected]
Looking forward to your call.
I purchased a packet of Horizon 93mm blue today from my local smokemart. This is my normal brand and i endeavour to buy your brand every time i buy cigararettes. Unfortunately two of the cigarettes were squashed and really not usable. I have photographic evidence of this and am sorry to say this is not the first time this has occured. The Bar code is [protected].
Opened a packet of cigarettes to find a cigarette with holes in the paper and the end was missing a big chunk...
Purchased White Ox 25g pouch CTC Mortdale 21 March 2020. Supposedly a premium product with price to...
champion ruby bad taste, dry in pouch was unopened when i got it ... causes a sore throat ... black tobacco ...smoked champion for ten years this isnt the only pouch that has been terrible in the last year ...
I have gotten half a tobacco leave at the size of 4cm and Id like to get some sort of compensation out of it as I know it's not meant to be in there, my email address is [protected]@gmail.com if you could reply to this as soon as possible that would be appreciated, if there's no response on the email address my phone number is [protected], thanks.
Tobacco is an expensive product, despite health and governmental perspectives around smoking, this should not constitute poor quality.
JPS tobacco is extremely dry and flaky, so it burns at a fast pace and can be quite difficult to roll.
Where a 25gm pouch would often last a period of 4 days, a packet of JPS has only lasted for 2days. It's burns so quickly that you are left feeling you have only had half the rolled cigarette and therefore will often follow with another
I discovered a large chunk of hard black material in my tobacco. I have taken pictures of it. It's about 12mm long and 5mm wide, it has a ribbed texture on outer surface. It appears to be from inside a pipe and it is the largest chunk of black stuff I have found in tobacco. I think I may have smoked some of the smaller pieces before I discovered this large piece. I did not suffer any adverse reactions to it but I am not pleased with it.
Hi there, I'm not one to usually bother with this but tobacco is just to pricey not to unfortunately. Between myself and mum we smoke at least 4 25g a month and within the last 2 months... three have had such an off smell and the taste was so horrible, I've thrown them out they were that bad. I love capstan and don't wanna switch to anything but I can't keep throwing my money in the bin.
Hello I am witting in about the papers I have been buying are not sticking and unrolling apart while smoking, $1.60 I paid from Caltex service station for one packet, expensive but that is not the real issue here, annoying to have to mend you're cigarette paper, can't enjoy the smoke, is more frustrating then anything, i have changed papers for now
Hello I bought this packet of cigarettes and I've attached photos of the damaged cigarettes that make it impossible to smoke normally. The first few times I just figured one in the odd here and then but now it's more often and more in each packet. I look forward to hearing from you soon to resolve this situation that keeps repeating. Thanks for your time.
I bought a pouch of this tobacco at 7-Eleven in Glen Waverley Victoria and am very disappointed with the quality of the tobacco as it tastes like menthol for some reason.
I bought it on the 21st of February 2020. And for $30 I am very disappointed and can't even smoke it. I have smoke Champion Ruby for many years and this will be the last time that I buy it.
7 eleven Glen Waverley
Hi I purchased a 25g champion ruby and it was really dry and harsh to smoke, this is the 3rd packet in 3 weeks I have had like this, it is un smoke able as it hurts your throat, a bit disappointing at $50 a pack, what can I do about this as its too much money to be wasting, was purchased from puma petrol station in Kingsway in Perth, very disappointing
Cigarettes I bought the other day from the local supermarket had a big stick inside them I don't want to pay for the weight when there's big sticks inside the packets.
Not very happy about this what's happening on multiple occasions. I buy them for the IGA in Towerhill Road in Frankston South Victoria Australia
I would like to continue to buy your cigarettes but at this moment maybe change your quality control.
Not after any money, just a little bit disappointed I thought id let you know so hopefully you can improve. Bringing to your attention...
Every single cigarette I roll comes unstuck, EVERY SINGLE One. For the last 2 years. Stupidly I keep having faith in the product and thinking I just must be (increasingly) unlucky but enough u is enough. I'm constantly re rolling, trying to lick the paper closed again. I've tried minimum saliva, lots of saliva, nothing makes a difference. It's extremely frustrating and disappointing. I would say out of the last 300 smokes rolled in the preceding 2 weeks, 25 stuck as advertised, 150 could be some what salvageable with saliva saturation. The rest fell apart. I know it doesn't cost much but it adds up. ACCC clearly states a product should perform as advertised. I buy a packet every 2 days. Unless I get some recourse I'm going to start an extensive social media campaign exposing tally ho, and will engage my lawyer I have on a retainer to pursue this through ACCC on my behalf