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USA-Cigarettes.com Complaints Summary

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22 Unresolved
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USA-Cigarettes.com complaints 22

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2:52 pm EST
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USA-Cigarettes.com USA gold lights in tan pack.

Lately, I have found the tobacco in the cigarettes to be packed very lose to the point that I'll light one up and I burns half way up because the tobacco has fallen out. Are they cutting back on the amount of tobacco in these cigarettes? This isn't a problem once in a while. It seems to happen all the time. What gives?

Important info is musding you say? The tobacco in each cigarette falls out like I have 1/2 of a cigarette. What else can I say? What more info can I give you?

Claimed loss: I'm wasting money.

Desired outcome: I'd like the cigarettes to be packed properly. Maybe a refund would be nice or coupons for money off. This is ridiculous.

Confidential Information Hidden: This section contains confidential information visible to verified USA-Cigarettes.com representatives only. If you are affiliated with USA-Cigarettes.com, please claim your business to access these details.

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3:49 am EDT

USA-Cigarettes.com 4 cartons of cigarettes for $160

Ordered these paid with crypto and I got ripped off. Serves me right

I bought four cartons of cigarettes for $160 using crypto and I didn’t research this company before I did that so it’s basically my fault that I got scammed.

I know chances are if something seems to be too good to be true it probably is.

I basically scammed myself 🙂

I know better. It is my fault I got scammed.

Desired outcome: I would desire to actually receive the product I bought

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Update by dagiles
May 05, 2023 3:57 am EDT

I purchased a product with crypto that I have not received, and do not expect to receive

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1:52 pm EST
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USA-Cigarettes.com Cigarettes with many small holes

I bought a pack of USA gold red shorts on Dec. 2nd 2021. All but four cigarettes in the pack had small holes in them, making it so you are unable to smoke the ones with the holes. Attached is a picture of a cigarette with the holes I'm explaining. I went to the Turkey Hill in West Pittston, Pennsylvania I purchased them from to show them and to try to have the issue resolved.

Desired outcome: A replacement pack

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5:35 am EDT

USA-Cigarettes.com USA Gold menthol 100 cigarettes are not packed tightly they bend and break

Your menthol 100 cigarettes are packed so loosely resulting in bent and many times broken cigarettes. . This is a tobacco deficient product. Plus the loose tobacco burns much too fast. I do not feel that I am getting a good value for my money with this product. I have also spoken to many other users of your products and they all say the same thing to me. Many of my friends have stopped buying your cigarettes altogether, however I wanted to at lease tell you about this problem in hopes that USA might rectify the problem.

Millie King
[protected]@me.com
2007 Fern St. Apt 401
Honolulu, HI 96826

Desired outcome: pack more tobacco in each cigarette.

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1:26 pm EST
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USA-Cigarettes.com USA gold blue

I bought your cigarettes as usual and couldn't drag because of worms holes in my cigarette . Found all worms in whole pack . Complained to counterperson, they said they would tell rep. The rep told them nothing they could do. Really bad attitude I think.
Do you not have quality control ? With all your company makes this is a ridiculous thing.
Would like to know who has authority about this happening ? Why are you not inspecting the tobacco. Do your factories have worms ? Are your employees in danger ?

Desired outcome: No worms

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10:09 am EDT

USA-Cigarettes.com Stealing bitcoins

They ask you pay in it bitcoins then refuse to answer emails to tell me why they are stealking my bitcoins.

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7:31 pm EST
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USA-Cigarettes.com taking my money and not sending the cigarettes

I ordered from usa.cigarettes for 4 cartons and have not received anything not even a tracking number, they switch my money to a seller named willie Nelson whom dont respond and neither does usa.cigarettes 5 email n response and it even says on there site everything confirmed but after that 3 weeks later nothing...I ordered on Oct 28 2019 my email is [protected]@gmail.com I hope to hear for this company usa.cigarettes but if I was u dont waste ur money till I write it was fixed

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sure Ice
, US
Apr 14, 2023 2:13 pm EDT
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Did you ever get it resolved?

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8:52 am EDT
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USA-Cigarettes.com usa gold full flavor 100s

My name is garrett, Ive been buying USA gold full flavor 100s for 10 years now, I have never had any problems until recently. The last 4 or 5 packs ive bought have had 5 to 6 damaged cigerettes in it. I have included a picture in this email. This cigerette below was one i just took out of my new pack i just opened. I wouldn't have contacted you if it was just a one time issue but it has been tje last few packs. I hope this email finds you well. Sincerely
Long time supporter

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donlee777
, US
Feb 03, 2020 10:19 pm EST

Stogie Express is a scam site. Do not buy from stogieexpress.com. The only thing they are good at is stealing your money and disappearing, just like Tobacco Capital and Cig Outfitters. Same owner Ken Baxter. Look up Whois, you can find his email if you want to give him a piece of your mind.

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donlee777
, US
Jan 28, 2020 12:15 am EST

Tobaccocapital.com and cigoutfitters.com are owned by the same person according to the web. Tobaccocapital.com disappeared, cigoutfitters.com never sent my product. Guess they will disappear soon with my money.

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donlee777
, US
Feb 03, 2020 10:20 pm EST
Replying to comment of donlee777

Cigoutfitters.com just disappeared too.

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Kanye Lover
, US
Jan 24, 2020 5:32 pm EST

Really? You have been using them for a couple months? I wonder how, since they just opened up on January 18th. They used to be tobaccocapital.com, which just happened to disappear last week, along with everyone's money. Now on January 18th, they show up as cigoutfitters.com, along with all these good reviews. These reviewers work for the scam company. DO NOT BUY FROM CIGOUTFITTERS.COM. They will just steal your money. The website is parked for free on Godaddy.com, and is actually up for sale. Which means it won't be around long, just like cigmania, tobaccocapital, and cigroad. They are located out of arizona, not kentucky as the website says. According to records, the website cigoutfitters.com make 15 cents a day, not a valued company. So all the money they take in through google pay is pocketed by greg port. greg port 93 @gmail.com. And do not ever use google pay. They are in on the scam also

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NancyOConnor
, US
Jan 23, 2020 11:42 pm EST

This Kanye person has lost their damn mind. I have been ordering from cigoutfitters.com for the last two months. I found their website through a friend. One person saying bad while everyone else is saying that this site is good? I stick by companies that are good to me. This Kanye must be either working for a competitor website or is a competitor website.

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Susan Dom
, US
Jan 24, 2020 10:44 pm EST

nancy, why would you care? You sound like you own the company, hehe. Kanye is not trying to sell a website, unlike you. This is a complaint board, not a seller's board. You should go to ebay with your lies.

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Kanye Lover
, US
Jan 27, 2020 12:07 am EST

yeh, I'm working for tobaccocapital.com.

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Jennjazlover
, US
Jan 21, 2020 1:55 am EST

cigoutfitters.com is a great company I do agree with you

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Kanye Lover
, US
Jan 22, 2020 11:58 pm EST

Jennjazlover got smoke coming out her a#@ !

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EmilyOCruz
, US
Jan 18, 2020 10:04 pm EST

cigoutfitters.com is the company that I use they ship with tracking and are quick to ship. I have been using them for a couple of months now.

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Kanye Lover
, US
Jan 22, 2020 11:57 pm EST
Replying to comment of EmilyOCruz

they just opened this week, how could you have been ordering from them for months? FAKE REVIEWER!

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DDoss
, US
Dec 20, 2019 12:09 pm EST

tobaccocapital.com is the company that I have been using for the last few months. They ship to me here in California withing just a few days. I am glad that I came across them.

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Kanye Lover
, US
Jan 24, 2020 5:35 pm EST
Replying to comment of DDoss

tobaccocapital.com, poof gone, along with the reviewers. Now they are cigoutfitters.com. Notice the timeline. All good reviews for tobaccocapital.com until dec 20th when they skipped town. Now all of a sudden all good reviews for cigoutfitters.com starting january 18th.

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VAterry
, US
Dec 15, 2019 4:31 pm EST

I live in New York and I buy from tobaccocapital.com

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JMBryson
, US
Nov 12, 2019 12:52 pm EST

tobaccocapital.com is the company that I buy from as well. They are an amazing company. I love saving so much money on cigarettes and only having to wait a few days to get them.

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BPratt
, US
Nov 10, 2019 4:27 pm EST

It is a shame to hear that people are getting ripped off. I only buy from tobaccocapital.com for this reason. Tobacco Capital is a legit company that has never made me distrust them. I will only use Tobacco Capital.

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4:55 pm EST
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Featured review
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On September 23, 2018 I placed an online order for 10 cartons of Carlton 120"s cigarettes. Like an idiot I wire transferred $324 per the instructions on the website. As of November 7, 2018 I have neither received the product I ordered nor have had a response to the numerous emails I've sent. I did receive Order Confirmation No. 26762 on September 26, 2018...

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4:15 pm EDT
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I paid just over $60 for a carton of USA Blue 100's, and several cigarettes in each pack have the filter pushed in way too far, leaving paper hanging off at the end that gets wet and nasty when you're smoking it. I am asking for a replacement, as I am a long time customer and would really appreciate compensation. I would like to have called if you weren't a...

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1:21 pm EDT
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the last 6 packs of cigarettes I purchased had one cigarette broken or sliced open in each pack. I only now decided to make a complaint cause I realized it was not accidentally happening but they are coming in the pack this way, as the first one i took out of this pack was broken. I am not sure if you are aware if this issue but cigarettes are expensive and...

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3:12 pm EDT
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I have a pack of cigarettes here that a lot of them are not sealed or sliced open. I threw out some when I was at work but here are 2 of them. I bought a whole carton of them and in the first pack there were 2 cigarettes not sealed that I threw away. As expensive as they are I really do not appreciate having to throw them out. And i'm not sure what i'm...

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10:30 pm EDT
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I didn't know that this was a scam website until I read a review it said thanks for my order but I didn't give them my card information so will I still receive them I don't want them I didn't see western union to china until I read a review I am not sending them anything if I get them i'll just write return to sender I hope I don't receive them I will not make the same mistake again

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6:25 pm EST
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I found usa-cigarettes through a google search. The carton prices are extremely attractive, less than half what one would pay in a discount store. I did a test and ordered 1 carton. They require Western Union payment which seemed odd and I don't remember having to declare I was 18 or older. On January 15, 2018 I received an order confirmation. on January...

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8:22 pm EDT
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I wire transferred the money for the Cartons on the 28th of April 2017 and have not gotten a response to my order completion. The money was paid, but, no one will respond to my requests for an answer as to where the purchased goods are or if they in fact just took my money. The order #84006 was placed on April 27th, 2017 and the money transfer went to the...

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1:34 pm EST
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I placed an order with this company about 8 weeks ago and so far nothing has been received. I have also tried to contact them several times, and every attempt was ignored. I have actually ordered from other companies that required Western Union payment and all went very smoothly. This is actually quite common with international cigarettes sales (all around...

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12:30 pm EST
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USA-Cigarettes.com ordered and paid for cigarettes and never received

I purchased a carton of benson & Hedges cigarettes from the website www.usa-cigarettes.com on 11/29/2016. They requested a Western Union money transfer. I sent 42.49 plus WU fee of 4.99 to XI Chen in China (MTCN # [protected] the WU Tracking #). The money was picked up in China the next day {11/30/2016).The website says that product will ship 1 to 2 days after receipt of the money. My order number on the site is #52915. I write this on 12/27/2016. The link on the site to 'Chat Live"does not work. I have sent them 7 messages but have not received a response. My order on their site says it's' pending'. I have found other complaints on the Internet about this very same web site, some losing 100's of dollars. I would like 1. My product or 2. My $ back 42.49 plus compensation. I request that their Web site be dismantled and removed. The physical address in China is :Chang Jiang Bei Lu 64# Hefei, China 230077. Phone # +[protected] ip address for www.usa-cigarettes.com is: 23.239.21.33 Thank-you,

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Cigarela c
, US
Jun 26, 2018 3:13 am EDT

Want to buy cheap marlboro red online? go for it - http://www.cigarela.com/

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3:33 pm EST

USA-Cigarettes.com never received my order

Ordered 1 carton of benson and hedges. (Order # 52915) on 11/29/2016. Sent $42.50 via western union to xin chen. (Mtcn [protected]). They received money but have not shipped. Refuse to answer e-mails.
Web site owners - andy liu & feng wuye
# +[protected]
$ sent to xin chen
Some have lost 100's of dollars. Why can't this website be flagged or blocked.

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5:00 pm EST
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USA-Cigarettes.com ordered 10 cartons cigarettes

11-06-15 ordered 10 cartons cigarettes and after paying for them no longer get any replies from them ( beware do not order from these crooks) china needs to set up place in china so people can complain to to stop these crooks paid $304.00 order#32514 10 cartons basic 100 menthol lights tracking # for money [protected] western union

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Rayburnvette
, US
Dec 10, 2019 8:43 pm EST

The prices alone should make it obvious its a ripoff. Where are all these computer geniuses who claim they can hack anything ? That site deserves to be hacked.

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Bernie Matias
, US
May 18, 2019 10:28 pm EDT

This is why I only buy from dirtcheapsmokes.com they are an actual American company not a Chinese company. My orders get to me here In New York within a week. They have free shipping as well as great customer service.

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8:55 am EST
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It was my naive, on 10/09/15 I transfer money to usa-cigarettes.com via western union. I got a normal order confirmation email. Never heard from them any more... ======confirmation email======== on fri, oct 9, 2015 at 1:12 pm, usa-cigarettes.com wrote: order confirmation from usa-cigarettes.com ben tuval thanks for shopping with us today! The following are...

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