Having problems with

File a complaint and get it resolved. It’s quick, effective and absolutely free!
Proudly resolving consumer concerns since 2004 reviews first appeared on Complaints Board on Aug 16, 2012. The latest review USA Gold menthol 100 cigarettes are not packed tightly they bend and break was posted on Aug 15, 2021. has an average consumer rating of 1 stars from 18 reviews. has resolved 0 complaints. Customer Service Contacts

Chang Jiang Bei Lu 64#
China - 75089
Andy Liu Owner
Feng Wuye Owner is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Customer Service. Initial complaints should be directed to their team directly. You can find contact details for above. is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Discuss the issues you have had with and work with their customer service team to find a resolution. Complaints & Reviews

USA-Cigarettes.comUSA Gold menthol 100 cigarettes are not packed tightly they bend and break

Your menthol 100 cigarettes are packed so loosely resulting in bent and many times broken cigarettes. . This is a tobacco deficient product. Plus the loose tobacco burns much too fast. I do not feel that I am getting a good value for my money with this product. I have also spoken to many other users of your products and they all say the same thing to me. Many of my friends have stopped buying your cigarettes altogether, however I wanted to at lease tell you about this problem in hopes that USA might rectify the problem.

Millie King
2007 Fern St. Apt 401
Honolulu, HI 96826

Comment Guidelines

Add your opinion

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    USA-Cigarettes.comUSA gold blue

    I bought your cigarettes as usual and couldn't drag because of worms holes in my cigarette . Found all worms in whole pack . Complained to counterperson, they said they would tell rep. The rep told them nothing they could do. Really bad attitude I think.
    Do you not have quality control ? With all your company makes this is a ridiculous thing.
    Would like to know who has authority about this happening ? Why are you not inspecting the tobacco. Do your factories have worms ? Are your employees in danger ?

    Comment Guidelines

    Add your opinion

      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

      Nov 09, 2019 — taking my money and not sending the cigarettes

      I ordered from usa.cigarettes for 4 cartons and have not received anything not even a tracking number, they...

      Apr 04, 2019 — usa gold full flavor 100s

      My name is garrett, Ive been buying USA gold full flavor 100s for 10 years now, I have never had any problem... — order 26762

      On September 23, 2018 I placed an online order for 10 cartons of Carlton 120"s cigarettes. Like an idiot I...

      We are here to help

      • 16 years' experience in successful complaint resolution
      • Each complaint is handled individually by highly qualified experts
      • Honest and unbiased reviews
      • Last but not least, all our services are absolutely free — usa blue 100's

      I paid just over $60 for a carton of USA Blue 100's, and several cigarettes in each pack have the filter...

      Edgewood — broken cigarettes

      the last 6 packs of cigarettes I purchased had one cigarette broken or sliced open in each pack. I only now... — usa menthol lights 100s

      I have a pack of cigarettes here that a lot of them are not sealed or sliced open. I threw out some when I...

      Abbottstown — two cartons of cigarettes

      I didn't know that this was a scam website until I read a review it said thanks for my order but I didn't... — never received merchandise

      I found usa-cigarettes through a google search. The carton prices are extremely attractive, less than half... — 10 cartons of marlboro gold, on the 27th of april, 2017.

      I wire transferred the money for the Cartons on the 28th of April 2017 and have not gotten a response to my... — scam company

      I placed an order with this company about 8 weeks ago and so far nothing has been received. I have also tried... — ordered and paid for cigarettes and never received

      I purchased a carton of benson & Hedges cigarettes from the website on 11/29/2016...

      Hefei — never received my order

      Ordered 1 carton of benson and hedges. (Order # 52915) on 11/29/2016. Sent $42.50 via western union to xin...

      Hefei — ordered 10 cartons cigarettes

      11-06-15 ordered 10 cartons cigarettes and after paying for them no longer get any replies from them ( beware... — never heard from them any more

      It was my naive, on 10/09/15 I transfer money to via western union. I got a normal order... — never received order

      I ordered five cartons of cigarettes from this company via the Internet on 9/2/2012. I had misspelled the... — don't make the same mistake I did

      Ordered cigarettes from this site. They are in China. Website seems legit enough except they want you to...


      Unhappy consumers gather online at and have already logged thousands of complaints.
      If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
      One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
      A consumer site aimed at exposing unethical companies and business practices.
      ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
      You'll definitely get some directions on how customer service can best solve your problem.
      Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.