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Marlboro Complaints Summary

67 Resolved
612 Unresolved
Our verdict: With Marlboro's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Marlboro complaints 679

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Newest Marlboro complaints

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9:05 pm EST
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Marlboro Rewards points used for cabelas gift card

I redeemed 29,000 of my marlboro rewards points on. $50 cabelas girt card which I have never received. I've gotten so many different answers to where and why haven't I received my gift cars. Some of the replies they have given me are:

It has shipped, we are currently out of stock on this item, this item is no longer available. So yeah thus has been a year and I still have not received my gift card or my rewards points back.

Desired outcome: Would love either my gift card or better yet my points back. You know how long it took to save 29,000 points??? A LONG [censored] TIME!!!!

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8:51 pm EST
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Marlboro $200 Visa gift card

I was sent an email back in June of 2023 that I had one a $200 Visa gift card. I was told for the last 7 months that I was going to be receiving it. I have never received it. I have made several phone calls. I have sent multiple emails. No one is getting back with me. I have talked to a few people who keep saying that I am going to be receiving it on such and such day but I have not

Desired outcome: My desired outcome is to finally receive the gift card that I was told by Marlboro that I had one 7 months ago

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8:17 pm EST
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Marlboro $200 Visa gift card

I was informed by Marlboro through email in June 2023 that I had won a $200 Visa gift card. I am still waiting for it and it is now January 2024. I have called multiple and multiple times and I have emailed even more multiple times. I was getting responses back in June July August and they were telling me different stories that I was going to be receiving it. And now the emails I am sending I am getting absolutely no response whatsoever.

Desired outcome: I want my $200 Visa gift card that Marlboro said I won in June 2023!! My phone number is [protected] call or text!!

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Is Marlboro legit?

Our verdict: Complaints Board's thorough examination reveals Marlboro as a legitimate entity with notable strengths. Despite a 9% resolution rate on customer complaints, which invites a closer look, Marlboro stands out for its commitment to quality and security. Clients considering Marlboro should delve into its customer service record to gauge compatibility with their expectations.

Marlboro earns 91% level of Trustworthiness

Perfect Trust Endorsement: Marlboro achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

Marlboro.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Marlboro website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Several positive reviews for Marlboro have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up Marlboro and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Adult content may be available on marlboro.com. It is important to be aware of potential risks and to use caution when accessing or engaging with such content.

However ComplaintsBoard has detected that:

  • While Marlboro has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 9% of 679 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to Marlboro. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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3:19 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

First off I know it has been some time but life happens ya know lol. Back in 2021 on 08.18.2021 to be exact I had my Marlboro points taken due to 180 days of inactivity which I wasn't aware was possible. Now the reason for this is bc I had my son who was a micro preemie, he was 3 1/2 months earlier and was in the NICU for several months then had therapy...

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8:00 am EST
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This review was chosen algorithmically as the most valued customer feedback.

I age bought mutiple pack of cigarettes from the same gas station they all have holes in them at the very top of the cigarette right above them m in marlboro it makes it in smokable and I have to trash the pack beacuse I can not smoke them they aren’t cheap and this is not a good thing for me at all and I would like this issue took care of or I will be switching brands

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4:37 am EDT

Marlboro Salesman not visiting store

Dear team … This is inform you guys that I m running a small mini supermarket which is located in Thane Ghodbhunder road ( HD mart ) I having isssue with the Salesman MR Dharmendra as first when he visited our store to take an order of Malboro cigarettes and have gaven 5 piece of each brand after that he have stop visting my store and after that 3/4 days I have call him many time he never use to attend my call and even I use to message then too he never use to reply me back and after that again I have drop him message he say me that distributor

Have denied him to not give a stock to me

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12:21 am EDT

Marlboro Marlboro rewards

This October will make a year now that I have tried to get my $50 visa card that I used many points on and I've emailed and called several times only to be lied to it's a shame that a company will do a customer this way after all the $ I've spent over the years and faithfully only smoking marlboro brand I have been told repeatedly that the cards were out of stock smh I find that the most ridiculous crap ever I mean atleast come up with a better lie than that

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6:42 pm EDT
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Marlboro Marlboro 83

While traveling through Arkansas, I stopped at the Walmart in McGehee on 09/25/2023 and bought 6 packs of Marlboro 83's. It unfortunately was after I had left the state that I realized that the packs I bought was several years old. 5 of the packs had a date of 2021 with a code of R160 Z14A3 and one pack that had a date of 2019, with a code of D158 Y92B4. To say that they are well past being stale and are unsmokable is an understatement! The taste was so terrible that I thought that I had a cold until I checked the date. There is no way that this should be allowed, especially at the current prices!

Desired outcome: An explanation of how cigarettes that are several years old are allowed to be sold.

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11:23 am EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

~~I know if you break it down w/the amount of points needed for an item? Everything's marked up 500% &more like the packs you/we buy that have the points. But I digress onto the current&recent experience... ~~Pleased w/what I have gotten so far. The only thing left that appealed to me was the TCL Sound Bar&plenty of points. Talking to one of their rep...

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8:22 am EDT
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Marlboro Marlboro blue beyond

Good Day.

Firstly I Must say that have been Enjoying the Marlboro Brand for Years, so thank you for that.

I am from South Africa and Like I Mentioned I have been Smoking Marlboro Cigarettes for a While, but lately it feels to me that we are getting bad Quality Cigarettes in South Africa.

I used to Smoke Marlboro Filter, then Moved to Marlboro Gold. And now I'm Smoking Marlboro Blue Beyond.In every Pack I've Bought from Different stores in the last three months, there always seems to be some kind of Problem. Either the Menthol Ball has been popped already or it Burns very Badly with thick Pieces inside.

I hate to Complain, but I would really like to see the Quality go Back to What it Used to be. I hope you guys can fix the Problem.

Thank you in advance.

Regards,

Walko.

Desired outcome: I would like to see The Quality Increased as soon as possible. Marlboro is expensive in South Africa, and I Would hate to have to switch to a different brand.

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9:08 am EDT
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Marlboro $200 Visa card reward has never been received

I have been waiting since June for my $200 Visa card reward. I don't have any other dates other is when I received my original email that I won it. And I received another email that at the end of August they would all be sent out. I received an email that all of those cards will be going out at the end of August this year. And now we are into the first half of September and I still haven't received it. Someone needs to get back with me ASAP

Desired outcome: My desired outcome is that I would finally receive my $200 Visa card reward

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10:17 am EDT
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Marlboro Marlboro light 100’s

My husband bought a pack of Marlboro light 100’s at our local TownPump this morning 09/12/23. I light one and it put a powdery substance on my tongue and it was hard to take a drag off it. I then put it out and discovered that there was a pin/needle whole in the filter and two more in the paper. Very concerned, scared, and disappointed. FSC 0 284652 9, V150F 34D1.

Desired outcome: Investigate this please!!

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8:55 am EDT
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Marlboro Marlboro rewards

I collected points for months. Put in for my $50 Visa gift card. I never received it. I contacted them 3 times. I kept getting told it just hadn't arrived yet. They said it was mailed on July 10, 2023. It is not September 5, 2023, and it still has not arrived. I told them it may have been stolen by my stalker. They said it just had not arrived. I asked for a tracking number, they said none was available. I can't believe they would not track a $50 item. They are in no way helping me and do not seem to take me seriously. I have received items from them in the past and none has ever taken this long.

Desired outcome: I want my $50 Visa and credit for all the time wasted and being blown off.

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7:47 am EDT
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Marlboro Marlboro gold fine cut tobacco

at 12:30 on 03/09/2023 I was rolling a cigarette with your tobacco product when I came across a stick (larger than a strand of tobacco and approx. half a pack of Wrigley's in size.

Had I not noticed this and put the stick inside my cigarette I'm unsure of what would have happened, however as I caught it I immediately thought that there must have been an issue with quality control.

Desired outcome: I'd appreciate a response and maybe some extra tobacco .. I dno what you want from me here .. I dont really make demands

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9:53 am EDT
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Marlboro promotion

At the end of 2021 Marlboro said to use up your points because it was going to be over...so I did and never got what I was saving for...the next year everything on Marlboro just kept going no problem...so I wasted all my points...And now I have one more month to go and I would have gotten the sound bar but bow it's gone from the list ...NOW WHAT...I want my sound bar...my email is...n.[protected]@yahoo.com

Desired outcome: If you happen to have a left over sound bar I would really appreciate it.....THANK YOU

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4:50 am EDT
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Marlboro Sweepstakes

In June of 2023 i entered into the Marlboro " Answer the call" sweepstakes. On June 5, 2023 I Received an email saying I had won the $1000 Cash prize in the sweepstakes. A couple days later I received a email asking me to fill out paperwork and tax forms for the $1000 I had won. I filled out all required paperwork and then waited. It has been almost 3 months and still nothing. I called customer service many times and all I get is the standard you have to wait 10 weeks for prizes to be sent out. It has been 10 weeks and still nothing! I would like to receive what I was assured I would get by Marlboro for winning the sweepstakes!

Desired outcome: Receive the $1000 check I won.

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5:30 pm EDT
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Marlboro Marlboro lite 100

Hello. I would like to notify you about an issue I had with a pack of lite 100s that I recently purchased. I bought 4 packs and one of the packs when I opened it had a broken one. So when I emptied it out there was 4 that were broken. I hate to use the word complain I’m letting you know is all. Due to the prices ugh lol I hate to have some that I can enjoy. If you like to email me you can at [protected]@yahoo.com

thank you

Desired outcome: All I would like is a replacement pack please

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10:49 am EDT

Marlboro Marlboro red 100s x 4 packs

I love Marlboro red 100s that all I bought but this last time August 7th 2023 at the smoke shop in milbridge Maine they was stale and the tobacco fell out of the cigarettes could not even smoke them. Amanda Clapp and my address is 29 McLean lane milbridge Maine 04658 my birthday is 12/22/1983. The numbers on the packs are the same v107 K34D5 on all 4 packs

Desired outcome: I would like free coupons and a apology letter

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6:11 pm EDT
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Marlboro Customer service

Yes I've been an avid Marlboro smoker for going over 20 years now I've been keeping your guys's miles and codes and getting stuff that you guys offer on your catalog. Well my son he's special and he's mental retarded and for over a year now all he talks about is your fader drone and I had emailed about 3-4 months ago asking begging if you guys be willing to take the points that I have now which is like 13,000 and bless my son with that drone for his birthday cuz it's all he wants and I beg completed and the customer service for Marlboro just blew me blew me off like me and my son wasn't nothing like my 20 years loyalty to you guys wasn't nothing he didn't he don't want no other drone from anybody else he wants your guy just fader drone and it broke my heart knowing that a multi-billion dollar company wouldn't take their time from a customer who was Louisville 20 years and of veteran would take care of my son Grant I smoke camel now because of it

Desired outcome: It'd be awesome if you guys would bless my son with that drone it would still make his day take all my points

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11:47 am EDT
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Marlboro Website

I use their website to input cigarette tops for their rewards program. I have not been able to do so for the last 5 days. I called cust. support and she told me to input by text with my cellphone. That takes forever.

Also, when I attempted to call them, I was forwarded to a yacky young woman trying to sell me a senior emergency panic button. I hung up and got her again. I waited and called one more time and finally got thru to a Marlboro cust. rep. I don't appreciate being harrassed by a person insisting I buy something I don't need. I then sent an email to [protected]@marlboro.com. I haven't heard back.

Christine Clark 9 13 1952.

Desired outcome: I want to be able to input the cig tops for the rewards they have posted.

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