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Marlboro
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580 complaints
67 resolved 513 unresolved
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I
6:42 pm

Marlboro - Not staying lit

Says this issue was resolved, but Apparently this issue has definitely NOT been resolved. Myself and several people I know who all smoke Marlboro have had the exact same problem. Stop using the flame retardant or whatever it is that makes them go out. You light it, say 3 or 4 sentences speaking to someone and have to relight it. Super annoying! One cigarette should not need to be relit 3 times. Stop using those nasty chemicals

Desired outcome: Go back to using natural tobacco instead of all the nasty additives. I could understand paying $7 a pack for That.

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Marlboro - Beyond blue

Good Day

The last two packets of Marlboro Beyond Blue Ive bought, had more than 3 smokes each, that broke apart wasting a whole smoke due to thick pieces that does not burn at all. I can provide you with photos if neccesary. I am very dissapointed as I never had a issue with these smokes.

Please may you assist me in this matter?

FXHR8QNA8SF03130005

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N
10:28 am

Marlboro - Order 3 virtual visas from reward program got none

I contacted marlboro 4 actually 5 times concerning not receiving my 3 virtual visas for a total $25.. Ordered a $10 virtual visa nov. Along with a $5 virtual visa together. 2 months ago I ordered another $10 virtual visa. I contacted marlboro 5 x's and they said they were reissuing them. To date I got nothing but bullsh. T n lies from marlboro. I want my visa cards. As of today I cant even log into web site. I have been a loyal customer for over 30 yrs. And dont deserve this run around. I hope you can help me resolve this or I guess I will file complaints with bbb and the ftc and the attorney general. I am fed up

Desired outcome: want my 3 virtual visa cards 2×$10. And 1 @ $5 for a total of $25

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R
10:51 pm

Marlboro - Marlboro rewards new login

I tried to login today (March 31, 2022) to log my March rewards. My login and PW took me to a new page,

IMPROVED LOG-IN EXPERIENCE

I keep getting an error stating my email was invalid

I clicked on “forgot my login”. I received an email that verified my email. I clicked on “forgot my PW” and changed it.

Your new site will not let me in. Because of this, I now will miss out on my points

Desired outcome: I want to be able to access my account and log my rewards from March

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D
May 09, 2022 4:51 pm

Issues logging into my account. Every month I have this issue. Always says my username or password are invalid and then I have to change my password. I can’t confirm my email because I never get an email confirmation from marlboro with any link.

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L
6:38 pm

Marlboro - Quality

I bought 2 cartons of cigs at Super Quick like I do every week before heading out of town and I got to the hotel out of town and i open up one of the cartons of cigs and all of them had either a handful of broken cigs and in each pack and if they wasnt broke the cigs were stale as could be. Me being in a tight financial situation i couldnt exactly go buy more so i had to do what i could with what i had. Im very upset i have been buying marlboro since i first started smoking and never had this issue and now losing that much money is really hard in my financial positions.

Desired outcome: Please Refund

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J
5:35 pm

Marlboro - JBL tune 125 tws earbuds

Hello, to whom it may concern;

I received the JBL tune 125tws Bluetooth earbuds as a gift from my uncle Robert Smith. He ordered these with his Marlboro reward points close to a month's time from today's date I received the headphones still in the mailing package and they worked for 5 minutes. Trouble getting the right earbud to turn on or charge. I know this is a long shot as I am not the one that purchased them but I am 110% positive if you look up my Uncle Robert Smith in Potter Nebraska you will see I am telling the truth. If it is possible I would like a replacement set.

Please and thank you in advance!

My name is John K. Hajek, I am also a registered user for the Marlboro reward points program as well if that helps lol . I also tried troubleshooting with the company but as I did not purchase them from that company they came from you guys a referred me to you. I may have said this earlier the right earbud will not charge at all or power on and it is the controlling here but that turns them on and connects it to Bluetooth to be used so I am not even able to use the left earbud either. I took them out of the package followed the instructions used them for 5 minutes put them back inside the case went to work the next morning to find out that they no longer worked.

Further more I would like to to this opportunity to address you about your tobacco.

As I'm sure you are fully aware of this , Marlboro was is and will forever be a superior tobacco product to the rest of the market. I am proud to say I smoke Marlboro cigarettes

Sincerely

John K Hajek

1335 Osage St.

Sidney NE, 69162

Desired outcome: A replacement set would be great 👍

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K
7:45 pm

Marlboro - Marlboro lights

I purchased a carton of marlboro lights tonight knowing they had to change the name to marlboro gold label. I noticed they also changed the filter on them. Upon smoking one I instantly noticed it did not taste the same as before. I've been smoking for over 30 years so I know the smooth, light flavor they use to have. They are stronger now. Why would you change the formula as well? I guess I might as well smoke generics since they are a cheaper sore throat.

Desired outcome: please explain the changes made and if you will be going back to the normal filters and/or formula.

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H
8:10 pm

Marlboro - Marlboro southern cut

I have written this 4 times and it doesn't go through I refuse to keep writing comments and complaints that don't go through bottom line is I bought 15 packs of southern cut cigarettes from separate stores and they taste like garbage there not southern cut why am I paying for boxes that say southern cut but its not the same taste and probably not the same tobacco what ever it is im pissed this has all happened between January 11 -15 new Smyrna Beach Florida 4 backs where from the publix in edgewater Florida on US-1 the other 3 stores where gas stations in rhe area i know my ciggs and these are not them, I'm pissed all I wanted was to smoke my fucken cigarettes and I'm paying for shit tobacco that tastes like some bulgarian back door garbage why?

Desired outcome: I want my southern cut cigarettes

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G
4:50 pm

Marlboro - Very stale cigarettes

I just bought a pack of Marlboro 72 lights from the cenex gas station in Wahpeton, ND. After opening them and trying to smoke one I realized that they are super stale. When I brought them back, I was told nothing can be done. At a loss as to have this resolved. A box of cigarettes is $6.40. to receive a outdated product is unacceptable. The box # V292X14C5, the smokes code is CJG-BF7-L6G-LJG

Thank you for your time on the matter.

Sincerely,
Heather Larson
[email protected]
(701)781-4674

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K
10:51 pm

Marlboro - Rewards points

I've not been able 2 login after putting points on there for a few months I can no longer get it to open it just sits there and spins in the little circle. I would like to be able to login to add the other points that I have for December but have not been able to successfully do so all month long. I want to add the rest of my points and then use them I was going to actually get Christmas gifts with those points but you know I can't do that now!

Desired outcome: Want to get into my account and continue to add reward points

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T
2:36 am

Marlboro - My cigarettes keep going out

I have bought several cartons of 100 red/blacks and golds for my wife and I. We have to re light them several times, We have a few burn marks in our carpet and couch not sure what has changed. i Was working on my car I had one on the ground that went all the way to the filter with out puffing on it This has been going on for quite some time. As the price goes up its like I am not getting my moneys worth

Desired outcome: coupons

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Update by Tracy Moore 1960
Dec 14, 2021 2:38 am

I have bought several cartons of 100 red/blacks and golds for my wife and I. We have to re light them several times, We have a few burn marks in our carpet and couch not sure what has changed. i Was working on my car I had one on the ground that went all the way to the filter with out puffing on it This has been going on for quite some time. As the price goes up its like I am not getting my moneys worth

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Marlboro - Marlboro Gold

I bought a packet of cigerettes from Asda Walton Liverpool and opened them up and smoked one and found it to be stale.
I went on your website and found that they was made in LA10123319 which means they was made 101 days into the year that month is April and the year is 2019 that means they are 2 years 7 months old.
The cigerettes have realy made me feel very sick indeed.
[email protected]
Christopher Dreha 98 Gloucester Road North Liverpool 6 L6 4DT

Desired outcome: Replacement with a new pack of Marlborough Gold cigerettes

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R
12:23 pm

Marlboro - Marlboro Lights

Noticing for the past few months a different taste to the cigarettes and that taste stays in my mouth.. Also, unexplained diarrhea while smoking.
Been trying to quit so I hoped it was the fact that I was losing a taste for them but then find out via Duck Duck Go and this site, among others, that Phillip Morris is being investigated for salmonella in their cigarette brands, specifically Marlboro Lights!
If this company is trying to poison people they need to be held accountable for Crimes Against Humanity!

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J
4:02 pm

Marlboro - Carton of Marlboro special select 100's

Me and my brother go every Friday when we get paid and both buy a carton of marlboro red special selects, we smoke the same brand. Well his carton was fine, but I am very unhappy with mine. Half of my packs were crushed inside the carton with almost all the cigarettes broken inside the carton. And the carton was fine so you can tell it had to be done at the plant and not the store selling them cuz the carton was fine. I tried returning them to the store and was denied, because I had opened 1 of the packs. The ciggartes in the crushed packs also looked discolored almost brown like the had been wet and then dried and then sold to me. I am very angry, I pay about 70 bucks for my carton every week and now I have to turn around and go buy another cartoon cuz over half the packs were ruined and the store wont refund my money cuz toy can clearly see it was done during packaging. I am a very longtime Marlboro smoker and me and my brother buy a carton every week sometimes we end up buying 3 cartons and each get a carton and a half. I dont think this is right. The damaged packs also had holes in the filters, they were disgusting looking. Like someone had dropped them and got them wet and still packaged them in the carton. I really hope I can be reimbursed for my carton or something, I am out of close to 70 dollars and it's not my fault someone at your plant is sending out damaged packs. Please respond to me immediately or give my the name of a supervisor I can talk to or something I am furious about this . I have spend 1000s and 1000s of dollars on your cigarettes and never had a problem like this but I am furious you guys let a carton go out of your plant in that condition and it ended up in my hands being paid for by my hard earned money. Please respond to me about this matter. My name is jacob fleeman my number is 706-244-5329 my email is [email protected] I hope to hear from you soon

Desired outcome: Refund

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D

Marlboro - Marlboro 100 gold pack previous light 100s

I purchased a pack of gold pack 100s last night and just thought it was me when I smoked one as the night went on some one asked if that was my cigarette smelling like that. And it was. I read how to read the expiration date on the pack of Marlboro and it says V237Y14B5. Which according to what it says it's the 26th of Aug 2014
If I am wrong I apologize but they this pack was supposed to last me two days now I can't smoke the. Cause they are stale

Thank you for your attention

Denise McGinnis

Desired outcome: Refund or exchange for a pack

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M
5:47 am

Marlboro - Your Reward program failed to ship a product

I lost 6500 points because your people can't seem to ship out a reward that I redeemed points for.
Why can't the points be added back? Why can't you just ship something else of equal value or zippo lighter etc etc. This has been going on since July. See pic attached.
My email is [email protected]

I expect a resolution or I will continue to email, call, post online until I hear back.

Michele StClair

Desired outcome: Points added back or another reward shipped

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L
11:15 am

Marlboro - Marlboro 100's

Stores are not giving carton discounts. Should also include a senior discount. This happens in every store, everyday. I have complained before and Marlboro was going to send me coupons...AND I NEVER RECEIVED ANYTHING. To have been a customer for over 50 years I am seriously disappointed. You want more words to get your attention. I think you are billionaires living off the death of millions and it sickens me.

Desired outcome: Lower your prices, bring back our discounts or implement a senior discount.

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Marlboro - Marlboro Blue Ice

Good afternoon

I have been smoking Marlboro Blue Ice for years now and love it. But I'm sad to say the quality of the tobacco is now making me re think the product.
4 cartoons + a month is a high investment if you constantly burn or your clothes or the couch! Have a look at some pictures I took and this was only during the weekend and this morning.
May I ask the reason for this low quality tobacco being used for such an expensive product?
Kindly contact me on 072 596 4957.

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Marlboro - Marlboro cigarettes

I bought a carton of Marlboro Regulars like I always do every week and the packs were crushed but the carton was not so I don't understand how the packs would be crushed and they taste stale! I've been smoking and buying cartons every since I was 18 years old and never had this problem! Is there any way I can get some coupons or something because I buy cartons every week faithfully before I leave my work on Friday evenings! My manager said she can't refund my
Money cause there was a pack or 2 gone from the carton! The first couple packs were
Fine but when I got to the middle of the carton that's when they were bad! If you look at the packs it looks like they almost got wet but the cigarettes are not a few was broken also in one of the packs! I just hope Marlboro can resolve this issue because I pay almost $79 for a carton! I have 2 packs out of the same carton with different numbers on them shouldn't they be the same coming from the same Carton?
The first pack is : V134 Z1 1B7
2nd pack is : V 117 Y1 1B5

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P
11:32 am

Marlboro - Marlboro gold

I keep finding massive bits of wood in my cigarettes. I have taken pictures and still have them. They take up almost an entire cigarette sometimes. This is not good. It also can cause the head of the cig to deform and push out sideways when burning. Dangerous to flammable things near you. Can I speak to someone about this please? I have experienced this over and over.

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