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Marlboro Customer Service

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Philip Morris USA Inc.

New York
New York
United States

Customer Support Phone Numbers

1800 627 5267(Customer Service) 0 0
1800 898 2888(Customer Service) 0 0
Mon9:00 AM - 10:00 PM
Tue9:00 AM - 10:00 PM
Wed9:00 AM - 10:00 PM
Thu9:00 AM - 10:00 PM
Fri9:00 AM - 10:00 PM
Sat9:00 AM - 5:00 PM
Sun9:00 AM - 5:00 PM
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Marlboro Complaints & Reviews

Marlboro / App

Ta
Jun 16, 2019

This might be stupid to complain about, it's just a little annoying. I hate that Marlboro doesn't have an app!! Surprised me, I was trying to look for one. I didn't want to have to keep going to the browser. Then find the right browser et cetera. I love using the website & I use it a lot...

Marlboro / Marlboro rewards

Ti
Jun 15, 2019

I went onto the website and I can no longer see my points I have, which is over 15, 000. Also I do not see a place to enter my pack codes. What is happening? I am trying to build up my points for something good. Where are my points? I have spent alot of time entering pack codes, watching...

Marlboro / Bad taste

Sa
Jun 15, 2019

Need to be contacted urgent as I face a problem with Marlboro as I buy the box and through it after 2 cigarettes max due to the very bad taste . I feel that I through my money on the floor . I need to find a solution as the quality became so bad and your reputition form worse to worse...

Marlboro / marlboro beyond blue

Ry
Jun 05, 2019

Hello my name is Ryan and I can't smoke anything else but beyond blue! however, I noticed quite often in the past year (increasing) how certain menthol cigarettes in 1 pack are defect(iceball) and the taste isn't what it should be. I recently bought a big pack à 10packs. In all 5 packs I've...

Marlboro / menthol black 100s

Co
May 29, 2019

So this will be the 3rd time i am complaining and reaching out about your company not re calling the bad ciggerettes you have sent out . Regular marlboro menthol cigarettes with the gold lines are coming in the marlboro menthol black packs instead of marlboro black menthol with the blue...

Marlboro / marlboro menthol 100 regular

Ho
May 17, 2019

The last 10 packs I have bought, 5 from 2 different stores, have been so stale I could not smoke. I would like reimbursement at $6.25 to $6.75 per pack. I will not continue buying stale cigarettes and throwing g my money away. I am now trying other brands to see what I like and if they are...

Marlboro / marlboro red

An
May 02, 2019

I bought two packets of twenty Marlboro red (a pack for myself and a pack for my husband) I bought them from the Texaco garage in Coleford Gloucestershire on Thursday 2nd May at 9am. For some strange reason, the packet for myself tastes slightly menthol!! I'm not fond of menthol so I'm not...

Marlboro / marlboro black 100’s

Me
Apr 26, 2019

Marlboro red 100's in black 100's box. They give me a headache. Bought at uni-mart in Carrick pa. They said no refunds after opened. I thought it was a fluke, 3rd pack in 3 months, waited a month to hope the bad batch was gone. This is disappointing and at 850 a pack a waste of money. I...

Marlboro / menthol black shorts

Ay
Apr 26, 2019

As you can see in the pictures below, the cigarettes are completely different but, come from the same brand of cigarette. The blue label is the original and since you started the rewards (which I think is great) the cigarette taste different and I'm not a fan of that. If this could be...

Marlboro / marlboro black menthol 100s (wrong cigarettes inside box)

Co
Apr 24, 2019

So I live in harford county Maryland, i smoke Marlboro black menthol 100s, I have smoked this brand since they came out . So I have grown a custom to how they taste and look . The past hmmm...I'll say 2 to 3 months...stores that sell tobacco products walgreens, royal farms, sheetz, 711...

Marlboro / cigarettes

Br
Apr 17, 2019

I went to my local Walmart in Manchester Kentucky and bought a carton of Marlboro red + 7 more single packs which amounted to 17 packs of Marlboro reds I get home open up a pack of reds and they have been wet continue to open another pack another pack another pack when all said and done...

Marlboro / marlboro black menthol

Lg
Apr 16, 2019

I have been smoking Marlboro black menthols for 5 years now and I am extremely pissed off that they're regular menthols and not blacks I have bought them from various locations and none of them are blacks... Me and everyone else are going to switch if this doesn't get fixed soon! The...

Marlboro / cigarettes

Jo
Apr 15, 2019

Bought a pack of Marlboro blacks from Walmart and they're most certainly not Marlboro blacks!. They're Marlboro reds, why are we paying $10.50 a pack for false advertisement? I've been smoking Marlboro blacks for years and you can tell the difference between a Marlboro red & a Marlboro...

Marlboro / marb black 100’s

Br
Apr 10, 2019

I've purchased at least 6 packs of Marlboro black 100's, but every pack contained only Marlboro red 100's this problem is still going on and I have been contemplating just switching cigarette companies because of it, hopefully this will be resolved soon because it is frustrating to waste...

Marlboro / marlboro beyond blue

Ja
Apr 10, 2019

Good day It happened on more then one occasion that when i press the ice ball then it has been pressed already or there is not mental when i smoke . It almost happen with every second packet i buy . I smoke 3 packets a week and the taste is disgusting. It leaves a bad taste in your month . I...

Marlboro / your fire safe cigarette??

Wo
Mar 28, 2019

I'm so tired of the ciggarette ashes constantly falling all over! What kind of idiot alters a ciggarette and informs its consumers they are fire safety ciggarettes(FSC) when in all reality these things are more dangerous and than ever before! Fsc are hazardous!! If I cannot get a...

Marlboro / black full flavor shorts

Li
Mar 26, 2019

For about a month or so i've been noticing that when I buy my cigarettes they don't taste the same, look the same & don't even burn the same. I'm not sure what cigarettes they are honestly. But I know they aren't my cigarettes & i'm getting veryyyy...

Marlboro / black menthol

Ju
Mar 25, 2019

Wrong cigarettes in the pack for 2 or so months now. Any word on why? The new ones legit make me nauseous, sick, and heart race. I have smoked these for 4 or so years and I know the taste has been altered. Its frustrating to attempt to find the old style somewhere only to find the vendor...

Marlboro / marlboro black 100’s menthol

Je
Mar 22, 2019

I buy a pack of Marb black 100's menthol and I get a different cigarette in the pack everytime. They are not the cigarett that I want and I think if a customer buys a pack with the wrong product in the pack he/she should be able to get a refund. Either that or the distributor should make...

Marlboro / special select

As
Mar 19, 2019

I have been smoking special blends for years now. I just recently bought a pack of what I thought were my cigarettes but apparently.. Yall have changed the whole fucking cigarette and it tastes like shit. I dont like regular reds either bc of that funky after taste and they are too strong...

Marlboro / marlboro rewards, points and coupons

Gi
Mar 01, 2019

I was on the marlboro website to add points. I took photos and added point today.. I then clicked on the where it read add more! I read +750 points and clicked it.. I then noticed all of my points disappeared!! The ones I just added! I did not want to use points for coupons!!! Coupon...

Marlboro / menthol black 100s

Ca
Feb 26, 2019

Every pack that I buy that has the marlboro rewards code on it are not marlboro menthol blacks. They are marlboro menthols, which are disgusting. They are not bold enough. This is both in michigan and ohio. It's frustrating to pay for something and get something else! If you...

Marlboro lighters / I am complaining about your lighters

Mi
Feb 22, 2019

A sales lady approached me during your promotions at Yas Island, Iris. She was handing out lighters as part of her job where she offers you a lighter if you are a smoker. The lighter was on full and burnt my eyeslashes, eyes brows, and a small part of my hair on the right side of my...

Marlboro / the cigarettes

Fe
Feb 20, 2019

I recently purchased a pack of marlboro black menthol 100s and the cigarrtes in the pack are not the ones a purchsed. I just was wondering why it was not packaged right and to see if I could get a refund or something of that sort. I dont knownif im submitting this complaint to the right...

Marlboro / black red 100

Ml
Feb 18, 2019

Ever since you have added the new gold lines on the blacks they have been terrible! I feel like we have been bait and switched here. You get us hooked on a line and then changed them completely no new logo, I just paid 65$ on a carton of cigarettes that I don't even want to smoke and can...

Marlboro / marlboro black menthol 100

Da
Feb 15, 2019

For the last 2 weeks I have been buying Marlboro black menthol 100 an they have been have the wrong cigarettes in the box. They have Marlboro menthol in the packs not black menthol. I have spent over 200 dollars trying to find the right cigarettes. Marlboro black menthol 100 have blue...

Marlboro / marlboro blacks

Bi
Feb 13, 2019

Wth is going one with the marlboro blacks??? For the last 3 weeks I have been buying what I thought to be my cigarettes which are marlboro black red 100s but every time I open them they have regular marlboro reds in them. I pay entirely too much money for my cigarettes. Y'all made a big...

Marlboro / marlboro black

Ci
Feb 13, 2019

Every since the "new design" came out with the seal on top, the cigarettes taste awful and just not the same. I smoke blacks for a reason. If not corrected, Marlboro is going to loose all their buyers. I am done with this brand. Its been weeks and I cant do it anymore. The new ones are...

Marlboro / soft pack

De
Feb 11, 2019

I am a Male 72 yrs old 03/26/1945...I have been smoking Marlbro red short soft pack since I was 21 years old...I have went to 2 different stores to buy them...they tell Me that they quit making soft packs, I had asked them to order them for me. Just wanted to know if this is true. Also...

Marlboro / black 100s

Ta
Feb 11, 2019

I have bought 3 packs with the.50 cents off on the pack. I opened the cigarettes and come to find out hey are not blacks at all they are special blend red 100s. I just would like to know what is going on. I pay to smoke a certain type of cigarettes and that's the kind I want to smoke...

Marlboro / menthol black 100s

Na
Feb 10, 2019

Marlboro Menthol black 100s. I have bought 3 packs of these cigs that I have smoked forever. 3 packs, 3 different gas stations, 3 different towns. The cig should say Marlboro in blue. Instead its green and has double lines on it. Maybe a special blend? The paper is also silver instead of...

Marlboro / marlboro menthol black 100s

Al
Feb 08, 2019

I have smoked these cigarettes for years and am very disappointed. I went and bought 2 carton of these cigarettes 2/7/18 only to find that they have changed the cigarettes and are now rather nasty, they are more like the regular Menthol 100s which I don't buy for that reason. The normal...

Marlboro / marlboro menthol black 100s

Br
Feb 07, 2019

Every pack we buy now has marb menthol 100s in it, not menthol blacks. They are terrible. This has been going on for over 2 weeks. What's the deal? Qe spend good money every day to get a specific brand and now we cant even do that. This is very disappointing. Please fix this as I dont...

Marlboro / marlboro red beyond

Ly
Feb 06, 2019

This is now the 5th packet that I've bought that some of the sigarettes tastes like lemon. It is really disgusting. It almost tastes like the new Camel Switch sigarettes. If this happens again I will change the brand because the taste is really awful. I've opened the bubble of some of the...

Marlboro / menthol black 100s

Ka
Feb 06, 2019

I buy 2-3 packs of marlboro menthol blackl 100s daily ive noticed if they have the stamp on it it is NOT menthol blacks it has green writting with the rings i think they are menthol lights gave me an instant head ache ive wasted alot of money on these its getting very hard to find these...

Marlboro / marlboro black 100s cigarette packs

Hx
Feb 05, 2019

For the last 2 months or so I've been opening up my pack of blacks and discovering they aren't blacks at all, they are Marlboro red 100s instead. I really don't like reds so I'm very disappointed when I open up my favorite cigarettes, only to find my least favorite cigarettes. Once the...

Marlboro / marlboro black 100's

He
Feb 04, 2019

My husband and I both smoke Marlboro Black 100's. We purchase 4 packs every day! The last 2 1/2 weeks the cigarettes in the box are NOT blacks. They are red 100's. With two gold lines on filter. Very disappointed as we are spending quite a bit of money each day and not getting the product...

Marlboro / marlboro black 100’s

Zo
Feb 04, 2019

I went to buy Marlboro Black 100's this morning at the speedway in Eaton Ohio and I opened my pack and they were special blend 100's. I know I bought the right pack because it was a black 100's pack. But the cigarettes in the pack weren't correct. I know the difference from the two golden...

Marlboro / marlboro menthol blacks

As
Feb 04, 2019

I have been smoking Marlboro Menthol Blacks for 7 years now. I have occasionally smoked other cigs and none compare to the taste of the blacks. For the past few weeks my boyfriend and I have been getting regular menthols in our menthol black packs and it's very disappointing seeing as they...

Marlboro / marlboro black menthol 100's

Sh
Feb 03, 2019

Packs with the new points codes smoke and taste like a light menthol cigarette. I called customer service and they explained that they changed the filters, the lettering font and color as well as adding 2 golden rings on the filter. I was assured that they did not change the blend. I don't...