Imperial Tobacco Australia
reviews and complaints

I found top paper of cigarette accually in my cigarette .iemptied the tobacco out of it and found this.

I have had stems in my Riverstone pouches and would like a refund.

Hi, my housemate and I share tobacco, today he brought a fresh pouch and while I was rolling from the brand new pouch I happened to find aomething weird inaide of the 25g pouch, it is almost like a black squishy sponge like object in appearance and it is sticky, it breaks apart strangely. I am unsure as to what this is and would like to have the situation resolved please. I've not seen this in my rolling pouches before but I am unhappy with this outcome

Barcode [protected]
Purchased on the 18th October from South Rd, Ridleyton, Adelaide SA Ol
OTR - On The Run servo establishment
Later in week it was opened approx date 23rd October,
Whilst preparing a cigarette today, the 26th of October I have assumed I was pulling a thick piece of tobacco - as expected
To which Iv pulled out what I assume is a plastic material of some form
Unsure what to suggest, I was just a bit alarmed and should complain

I am extremely disappointed in the number of stalks/sticks that I am finding in my tobacco pouches. The attached photo shows the amount from half a pouch of tobacco purchased recently. It is incredibly frustrating due to the price and the effort required to siphon these out each time I wish to roll a cigarette. Pleas do something about it I don't want to change to another brand

bought 3 packets this week (24th 10 oct 2021 ) from smoekmart in Rutherford like normal for my fortnightly shop ...out of the 3 packets this was found inside all 3 ... a tar like substance that made me extremely sick ... the tar was found in all three packets ... the photo is what came out of just one packet ... the other 2 packets were the same ... basically was unsmokeable after a while ... big waste of money

Hi there just like to file a complaint
I've been smoking endless blue for a couple of years now and this pkt I recently brought I have come across something like a piece of jerkey in pkt
I will attach a picture

Thank you
Brock watman
[protected]
[protected]@live.com.au

I want it resolved asap and not going to look at it need 300 letters

Purchased bp servo parker and Simpson 20s red packet severely damaged operator refused to refund unopened packet disapointed so as I'm now a concerned ciggie butt head also I'm allergic to the blue balls that your putting in your buts, lol, funny or not it has been leaving a burning ring around the edge of lips. Do you or is there a swms available to the public or as a consumer I would hope that the particular item I've indicated its an unpleasant thought to think way is in the product as its not definned

Hi I purchased a packet of Parker and Simpson menthol 40s and the first cigarette I pulled from the packet had hole in it .

Hi the 3 pouches I have brought have Been very dry and have had a lot of storks in the packs don't usually have a problem with this brand that's why I have always brought but the last few have been pretty bad the photo is just a small amount I have always used your product and never had any problems and I thought I would be the right thing to let you know thank you for your time Justin

I opened up my pouch of 25g jps blue tobacco and inside was a brown thin cardboard in the shape of an arrow > I couldn't imagine what could have happened if I didn't find it and smoked it
My email is [protected]@hotmail.com

Regards Andrew

I found something that looks like tar in my 50gram packet of rolling tobacco it doesn't look like a lot but with the price of tobacco ATM it's annoying more then anything but also I thought it's something that should be brought to your attention. I purchased this at the BP service station in castletown not sure if it's a 1 off or it's in multiple packets of rolling tobacco

Thanks
Dayne bourne

Hi there, the last 3 pouches of 25 g tobacco I have brought have had a lot of lumps of tar in them which weigh slot more than the actual tobacco, I have taken a picture of what I've found in the most recent pouch, I don't want to stop purchasing your product but may have to, just wondering what can be done about this? Some kind of compensation would be appreciated as it is expensive and feel that I'm not getting what I pay for with these chunks in each pouch.
Kind regards
Jess Hodgson

Been smoking Parker & Simpson Red cigarettes for about 3 years now. Had the occasional cigarette with a tear in the paper somewhere along the cigarette which would effect the way the cigarette is consumed, nothing to complain about until today when I bought this park of 20's, about Halfway through the packet of cigarettes I noticed the filter end of the cigarette was getting moist quickly and felt weird in my mouth. Then I noticed the problem when I looked at my remaining cigarettes. See pictures attached. The filter end of the cigarettes have the "rolled paper" around the filter fitted incorrectly, over hanging on several cigarettes by 2-8mm. The quality and consumption of such was effected.
I have provided this feedback for Q/A so you may avoid this happening again. Thankyou

Date of purchase/incident: 17/10/2021

Purchased a sealed JPS gold pouch of tobacco on 17/10/2021.
Upon opening, the tobacco felt extremely dry resulting in difficulty rolling and keeping tobacco in the paper.

Normally, the tobacco from an unopened pack would feel slightly wet and fresh to the touch and remain this way until the pack is finished however this particular pack felt like I had left the tobacco out for a few days to dry out - it was crunchy and broke down to a dust-like consistency at the first touch.

I have never had an issue with JPS in all the years I have used this product but felt I needed to raise this as a complaint given I felt strongly about the quality of the product.

Details on the pack:
LEWL1x59LLQmN
OC180J1 1124

Hi,
I generally wouldn't complain but I've noticed in the last couple of packets I have bought there is atleast one cigarette that has a default I guess if that's what you would call it. It's like it's not airtight or there's a whole in it so when you attempt to smoke it it's like smoking just air. I mean like I said I wouldn't normally complain but with the price of cigarettes these days and how much I actually consume which is about a packet a day it does all add up. Anyway just thought I'd give you the heads up in case I'm not the only one.

Thanks again 😊

Upon getting half way through my white ox I've found leaves and pieces debris inside my packaging with my tobacco, which is not cheap to purchase as I've been smoking and supporting white ox for 30 years this is a little disappointing

Hey I just bought a packet of your gold 40 packs. Once I opened the plastic seal I found that one of the cigarettes didn't have a filter on it. I have attached photos. I look forward to your reply on this matter.

Thank you 

Adam Anderson 

Have been using champion ruby for years now without complaint but in the last six months have been getting balls of what seems to be like hash but from Tabasco. Hard resin putty like balls. Today I bought a pouch and it contained yet another but this was significantly bigger. My issue is these balls seem to be of a wheight that would alter the packet weight therefore probly not getting what I pay for. They are dear enough without losing out .

Hi there... I have had yet again another dud cigarette in my packet of 20s... I buy a week's worth at a time but seem to get at least 1 bad smoke in every 3rd pack the last couple months... I let it go as I know not everything can be perfect but I kept this one to show... A lot go out easily or are not wrapped on filter properly... This is my 2nd one in past week that is broken... I lit it and didn't see the issue til I looked to see why I couldn't work it properly... As you know they aren't cheap and all costs so wondering what can do about it or refund as having hole and slit in them isn't fair especially when aren't cheap...