Menu
Register
Write a review File a complaint
Camel Customer Service Phone, Email, Contacts

Camel
reviews and complaints

camel.com
camel.com

Learn how the rating is calculated

1.0 246 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Camel complaints 246

ComplaintsBoard
J
10:26 pm EDT

Camel Camel 99

This is October 23, 2023. Has the recipe changed? The packaging is different and the cigarettes taste like they have been rolled in manure. I have somked Camel 99 for 28 years. I stuck with them even after the last recipe change a couple of years ago. However, this new recipe is horrible! I can't even smoke these anymore. What happened?The number on the package is 3EH3XV8

Desired outcome: Is there a different camel brand that isn't so strong? I don't want to buy anymore cigarettes and be dissapointed. Maybe some coupons to try different brands

Read full review of Camel
Hide full review
ComplaintsBoard
R
8:25 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Camel Snus frost SLT

Finally had enough! I'm a person that doesn't complain or take things back if they don't work as they were intended. But, I finally had enough after today. Hence, why I'm here today.

In these high price times I'm paying almost 15$ a tin of 15 pieces of snus. 6 of the 15 were not usable as the ends of the packets were not secured from the factory. And I could not find any way to contact the manufacturer over the defective product. I've had a few here and there not be sealed correctly, and I brushed it off. But after today losing almost half of a tin and wasted money... I'm not happy anymore and obviously can't do crap about it besides complain on here...ughhh

Ryan from Wisconsin

Desired outcome: Can't get ahold of manufacturer

Read full review of Camel
View 0 more photos
Hide full review
ComplaintsBoard
C
3:30 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Camel Tobacco packet

Hi, so everytime I open a 30 grams tobacco packet I just find a lot of long and big pieces of tobacco that are just impossible to use.

As you can see in the photo I found al of that in just that much tobacco that's left in the packet. I just have to throw it away. Everytime I open a new pack I just have to pick every piece out. This thing is becoming a regular thing with every packet.

Desired outcome: I would really appreciate a response, thank you

Read full review of Camel
View 0 more photos
Hide full review

Is Camel legit?

Our conclusion: After a detailed review, ComplaintsBoard finds Camel to be a trustworthy company. Although there's a 1% resolution rate for customer complaints, which deserves attention, Camel is known for their high standards and safety. If you're thinking about dealing with Camel, it's wise to check how they handle complaints.

Camel earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Camel.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

We looked up Camel and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Camel has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 1% of 246 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • There was some difficulty in evaluating or examining the information or data present on the camel.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • We conducted a search on social media and found several negative reviews related to Camel. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
P
6:19 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Camel Camel blue

I bought a packet of camel blue. As these are my prefered cigarettes only to find the packet not able to open. I have been a loyal customer of the brand for about 15 years when it was still camel lights, and this has never happened. I broke multiple cigarettes trying to open the packet and crushed some of the filters on the others. I am very unhappy about this. Serial number on the box is JJB17B17

Read full review of Camel
View 0 more photos
Hide full review
ComplaintsBoard
K
9:12 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Camel They will not take me off the mailing list!

I've already called and spoke with a supervisor to ask to be taken OFF the mailing list and email. I do not smoke cigarettes anymore and I do NOT enjoy seeing these ads in my mail. They say they're going to take you off the list and then they DON'T. I know this is probably impossible to solve now with everyone selling your data left and right but I wish I could stop receiving these ads!

Read full review of Camel
Hide full review
ComplaintsBoard
J
5:22 pm EDT

Camel Camel activate double

Good day. I have been smoking for years and I have noticed that in the last few months I get random packets that has a chemical taste to it. I know the taste because if I dye my hair at home I cant smoke without those plastic filters on for a few hours because of the chemicals that sticks to my hands.

This taste is similar, but not as strong as when I dye hair.

This cant be good, so disappointed in Camel, I can only smoke this specific flavour.

What is that taste and why? Very concerned and fed up of having to bin packets of smokes all the time that is crazy expensive.

Desired outcome: I would appreciate a response and at the end of the day I spend thousands on this brand.

Read full review of Camel
Hide full review
ComplaintsBoard
J
3:28 pm EST

Camel Camel blue and camel crush cigarettes cigarettes

1/22/23

I purchased a pack of camel lights and they tasted really gross, stale, and had a faded smell to them. If I read the Julian code on the back correctly they were manufactured pretty recently. I then went back to the store to buy camel crush blue non menthol. They tasted pretty good but almost half of them either had a defective crush ball or no crush at all.

Desired outcome: To have better quality control measures in place over all camel tobacco products

Read full review of Camel
Hide full review
ComplaintsBoard
T
5:45 am EST

Camel Camel 99 cigarettes

Been smoking camel 98s off and on for like 15 years and never any problems until the other day. I opened a pack of cigarettes and pull one of the cigerettes out and the cigerette tobacco was missing not all of it but like 4 of the cigerettes maybe five were all missing some tobacco it was noticeable but it's like someone rolled some of the tobacco out and the rest of the tobacco was loose it was really weird. I can't explain it but I just threw them away it wasn't the whole pack only like 5 of them.

Desired outcome: For it not to happen again cigeretes are to expensive these days

Read full review of Camel
Hide full review
ComplaintsBoard
R
11:23 am EST

Camel Camel crush

Camel Crush cigarettes

My pack was missing the crush on most of the cigarettes.

Bar code # [protected]

Pack #51i21j5

Do not remember the time of purchase and date of purchase

Approximately 12/1/2022 or 12/2/2022

Read full review of Camel
Hide full review
ComplaintsBoard
T
12:51 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Camel Cigarettes

Hi my name is Trina mcmahan I recently bought a carton of camel blue cigarettes for 80.14 at BP in Crestwood KY when I opened them and went to smoke one as I always do and have for 20 years now the taste was awful like they was stale, I have never complained about my cigarettes the whole 20 years of smokin them but this carton almost made me want to quit I took them back to bp and explained to them the problem they gave me a hard time would not refund me and told me to contact camel with my complaint I would like a refund immediatly I dont have 80 dollars to waste on somwthing I can't even smoke I mean the one cigarette I did smoke gave me a severe headache, I will not smoke another one please help take care of my issue. [protected]@gmail.com

Desired outcome: I would like a refund of the 80.14 I spent on these awful cigarettes.

Read full review of Camel
Hide full review
ComplaintsBoard
C
2:05 pm EDT

Camel Camel Crush

There obviously wasn't any brain activity in the designing of the Camel Crush packaging. Blue/Green Menthol/Non-menthol, Gree/Blue Menthol/More-menthol. All it does is confuse cashiers. Stand and watch a customer hold up the line while he has to explain the difference in the identity of the two different packages. Well one is green/blue and the other is blue/green. They'll ask are they menthol, and you reply yes but they're both menthol. The one with more green than blue on the packaging is menthol more menthol, the one with less green on the packaging is less menthol. The designer of this packaging was either over thinking, or not thinking at all. I quit buying Camel Crush because of all the confusion caused in trying to buy them. It says a lot about Camel, how could such a poor design make it through all the chains of command and to market. The object isn't to make two different cigarette packages to look the same, the object is to make the two look different so they can be easily distinguishable.

Desired outcome: New Design

Read full review of Camel
View 0 more photos
Hide full review
ComplaintsBoard
J
10:45 pm EDT

Camel Camel crush blue non menthol

Incidente information

Date:10/09/2022 8:49pm

Address:3269 S Archer Ave, Chicago, Illinois,60608

I my name is Jennifer Moya and I’ve been a loyal customer. I’ve been smoking this brand for 15 years. I purchased a pack of camel crush blue non menthol. They were old and they tasted stale. The tobacco was light white and they normal color was brown or dark brown. I’m upset because I purchased them for $17.50 a pack. They are expensive. What am I supposed to do. I have no cigarettes now and my payday ain’t until Friday. My phone number is [protected]. My email is [protected]@yahoo.com. My home address is 2962 S. Archer Ave, Chicago, Illinois,60608.

Desired outcome: Please can I get a refund. I would really appreciate it. I will still continue to purchase these because they are my favorite cigarettes.

Read full review of Camel
Hide full review
ComplaintsBoard
C
11:01 am EDT

Camel Customer service at Camel

Day before yesterday, I purchased my second pack of Camel Crush Rich. The first one out of the box was defective, as were a couple from the first pack a couple days prior. I figured dumb luck. By last night, September 24th, about half the cigarettes I tried crunched rather than popping, so I called customer service this afternoon.

After spending over half an hour on the phone, I was told that I need to send the remaining cigarettes to Camel in a postpaid mailer, and I will receive a coupon for BOGO pack free, as a reimbursement. That's going to cover the replacement of the defective pack, provided I purchase an additional pack. But there are a lot of other factors involved that have me disgruntled. After spending more than thirty minutes on the phone with the representative, burning the gasoline to go back to the store and PURCHASE a different kind of cigarettes, so that the defective ones can be sent back. I wasn't even going to go out. But due to the fact that I needed to go replace your defective cigarettes myself, I had to do my entire makeup routine, wasting several hours more of time which I would have been utilizing to do housework, and the cost of doing full face makeup in product is also considerable. Now I still have to watch my PO Box for a mailer, which means more gas to make trips to the post office to return your defective product.

I'm actually offended that none of this was even taken into consideration, yet I was asked to do a survey on my experience. I'm disappointed with Camel, and will be making a decision on possibly changing brands very soon. I have a very different view of your company after today's display of indifference towards customer satisfaction and brand loyalty.

Desired outcome: This was a major inconvenience over defective merchandise. But I'll leave the outcome up to you, in order to see if, as a long time loyal Camel consumer, I am valued as anything more than a future statistic.

Read full review of Camel
Hide full review
ComplaintsBoard
L
6:31 pm EDT

Camel Camel crush rich

I have very often purchased multiple cartons and individual packages which have defective cigarette's. The menthol crush ball within the filter either does not crush at all or only partially crushes, causing the cigarette's to taste awful and are unsmokable. This has happened every week for the last 6 months at different purchase locations, since I have changed over to this product. I would appreciate a resolve in this matter please.

Desired outcome: I WOULD APPRECIATE COMPENSATION FOR REPLACEMENT OF A MINIMUM OF 2 CARTONS.

Read full review of Camel
Hide full review
ComplaintsBoard
B
2:39 am EDT

Camel Camel blue or reds

I have been smoking for twenty years now and lately the cigarettes obviously have taken a turn for the worse. They will not stay lit you can light one and immediately it goes out and this occurs on all cigarettes and you have to keep lighting them as you smoke them each one half a dozen times till it's gone what an aggravation I simply hate it and consider switching to a different brand. I have enough to do already I'm self employed and don't need extra unnecessary bull sh... what's to be said in the decline of value here.

Desired outcome: Unsure at this time

Read full review of Camel
Hide full review
ComplaintsBoard
N
8:42 am EDT

Camel Camel crush non menthol carton smashed

I bought 2 cartons of camel crush non menthol from circle k in lake havasu city az and all of the packs where smashed and ripped open there was at least one carton that was un smoke able I try to contact circle k and there said to contact you guys can you all help me please the picture below is one of the packs I throw the catron away and the carton looked fine but the packs where not

Desired outcome: At least a carton of smokes that I can smoke

Read full review of Camel
View 0 more photos
Hide full review
ComplaintsBoard
H
9:33 am EDT

Camel Camel crush menthol

I bought a pack of cigarettes and the bottom of pack is ripped open and the sticker is on the inside of the part that's ripped

Read full review of Camel
View 0 more photos
Hide full review
ComplaintsBoard
B
5:29 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Camel Camel 99 Red

I have had an issue with the last several cartons of cigarettes I have bought for my fiance and I I paid almost $100x about 4 to nearly burn my house and everything I own down because of the faulty packing and the cherries constantly falling off. I have so many burns on my furniture and new car that I JUST BOUGHT. About to switch back to Marlboro

Desired outcome: I would love a quick response and it would be awesome if I could get an apology and Refund

Read full review of Camel
Hide full review
ComplaintsBoard
S
9:21 pm EDT

Camel Camel menthol wides

Today, 6/10/22 was the third-fourth time in as many weeks that I’ve purchased a pack of Camel Menthol Wides & found approx 2-4 cigarettes broken upon opening the pack. The package itself is never damaged, rather just several individual cigarettes in the pack are broken- always toward the top- near the Camel logo. The flaw is generally unnoticeable until you attempt to light it & realize it’s futile bc there’s a tear in the paper.

With cigarettes costing nearly $12 per pack, this is becoming annoyingly expensive.

Thank You,

Desired outcome: Please find out what’s causing this issue and remedy it ASAP please….. and it would be a bodacious gesture if you could compensate me with a couple coupons toward future packs of Camels.

Read full review of Camel
Hide full review
ComplaintsBoard
G
12:40 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Camel Camel sinus

Over the past few weeks approximately April 2022- may 2022 I have been having problems with pouches busting. I'm not sure if it's the seam or if if it's the wrapping is thinner. I have been using these pouches for about 3 years now and problem just started. These were bought at different locations in lawrenceburg,tn

Desired outcome: Some type of refund, apologize.

Read full review of Camel
View 0 more photos
Hide full review

Camel reviews 0

Looks like Camel has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Camel, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Camel

Screenshot Camel
Camel.com offers a range of tobacco products, primarily cigarettes, known for their distinctive blend of Turkish and domestic tobaccos. The brand has a long-standing history in the tobacco industry, providing various styles and flavors to adult smokers. Camel also incorporates innovative packaging and marketing strategies. Please note that tobacco products carry health risks and are intended for adults who are aware of these risks.
How to file a complaint about Camel?

Here is a guide on how to file a complaint against Camel (camel.com) on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have an account, log in to your ComplaintsBoard.com account. If not, create a new account on the website.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with the company in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Camel. Mention key areas such as any transactions, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data in these documents.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint or review.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps carefully to effectively file a complaint against Camel on ComplaintsBoard.com.

Overview of Camel complaint handling

Camel reviews first appeared on Complaints Board on Oct 2, 2006. The latest review Camel 99 was posted on Oct 23, 2023. The latest complaint favorite discontinued was resolved on Mar 10, 2014. Camel has an average consumer rating of 1 stars from 246 reviews. Camel has resolved 3 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Camel contacts

  2. Camel phone numbers
    +1 (800) 334-8157
    +1 (800) 334-8157
    Click up if you have successfully reached Camel by calling +1 (800) 334-8157 phone number 0 0 users reported that they have successfully reached Camel by calling +1 (800) 334-8157 phone number Click down if you have unsuccessfully reached Camel by calling +1 (800) 334-8157 phone number 0 0 users reported that they have UNsuccessfully reached Camel by calling +1 (800) 334-8157 phone number
  3. Camel address
    P.O. Box 2959, Winston Salem, North Carolina, 27102-2959, United States
  4. Camel social media
Camel Category
Camel is related to the Smoking and Tobacco category.

Most discussed Camel complaints

3 pac scam
4
(opinions to this review)

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.