Japan - 107-8556
Dated 25June, 2010
i would like to draw your kind attention that i purchased hero honda pleasure from Morani motors, Tonk road Jaipur on 7th July2009.i am facing the strating trouble from the date of purchase.I have registered the complain to the dealer about the defect . i was told the battery has to be replaced. i did not get any positive response from the dealer.
i do not understand the company which has brand name in the market, their dealers are not listening the customers properly. you are requested to look into this matter and instruct the dealer to ractify the problem as early as possible so the faith of the customers can be maintained.
Hoping for favourable response in this regard .
124/412, Agarwal Farm
Vehicle No.RJ-14 PS0265
Mobile no. [protected]
I would like to show my disappointment feeling regarding the bad feed back I received from your side regarding my Honda City Car 2009
- after leaving the regular check from your company by one week "although my care was stopped 4 days from that week without work", my car temp becomes very height and after I go again to the company, the responsible engineer said that the car is very good and I can get the car back without any problem appears, after making trouble they told me the truth that the care have a hug problem in its motor and I have to pay the cost of the repairing!!!
I was shocked by these news, 3 days ago I am trying to contact the engineer but he didn’t want to answer me " I tried to contact him by another number and he answered!!!"
Please advice in how to get my car back with healthy status again "it is now one week in the company without any clear action taken!!
Madakkal puthen veedu,
The Customer Care,
Honda Motorcycle & Scooter India (Pvt) Ltd,
Sub:- Complaint against poor service of Vahini Motors, Pallimukku, Kollam-10.
I purchased one Honda Aviator scooter(Model Code: SCV110GA) on 13/05/2010 from Vahini Motors, Pallimukku, Kollam. It started showing problems with self-start after 2 weeks so I informed them about the problem. The service person from Vahini came to my home and I was told that the battery needs to be recharged.
I gave the vehicle for first service and recharging the battery on 17/06/10. The service persons told me that they would give the scooter back after recharging the battery and first service on the same day evening. I was asked to provide my phone number so that they can inform me when the vehicle is ready. But nobody called me and I had to call them back the next day afternoon inquiring the status of the service. They replied that the vehicle is ready for delivery. I asked them why didn't they inform me when it was ready and they replied that they just forgot to call me.
After the first service and battery recharge, the self-start problem was solved but the same problem recurred after a few days. I informed them about the issue and I was told to bring the vehicle to their show room for another recharge. I gave the scooter for second recharge on 22/06/10 at 9:30 AM and they asked me to come back at 5 PM to take the vehicle back.
I reached the service centre at 6 PM traveling 20 km but they simply told me to come next day since the scooter is not ready as the battery was showing problem even after the recharge. I became angry and asked them why didn't you inform me so that I could have avoided traveling around 20 km. This time also they repeated the same answer that somebody forgot to call the customer. Being a valuable customer of Honda, I heard the same excuse two times in a row.
Again, there was no update from them so I called them today(23/06/10). They told me that I would be updated soon. After a few hours, one Mr.Sunil from the service department called me and informed that the battery needs to be replaced. He asked me to come there to collect the battery and a letter for getting the battery replaced. I told him that I can't spent my money, time and effort for getting the battery replaced as its the responsibility of the dealer. But he keeps saying that they can't provide any further assistance for replacing the battery other than giving the letter for replacement.
I got pissed off with their poor support and service. I request you to take necessary actions to get my battery replaced and advise your dealer not to behave like this to the valuable customers of Honda Motorcycle & Scooter India Pvt. Ltd.
For your reference, please see the details given below.
Model Code: SCV110GA, Model Name: Honda Aviator
Frame No: ME4JF21 3DA8052056
Engine No: JF21E 9058086
Dealer code: KL050001
Note: The Battery make and number is not even mentioned in the warranty registration card.
Dear sir, I have purchased a honda bike model shine from modern motor on dated 25-06 — 2009. chassis no -...
Whenever the motorcycle passes through even a small pit the bolt fitted in the Pillion Foot Rest at the left...
I have purchased a honda bike model shine from modern motor on dated 25-06 — 2009. Chassis no - me4jc366f98276582 & engine no - jc36e9423250. During running the bike, I was felt that abnormal sound was coming from engine. I have compliant about this problem to dealer and he accepted and told me it was due to misalignment of its tabbits. During first service they checked and replaced the clutch plate outer gear. But problem was still there. After almost 7 days, again I was gone to dealer workshop and complaint the problem was still persisting. They checked and accepted the problem and replaced again clutch plate outer gears (big and small both). At the same time the rajasthan site in charge of honda mr. Amol tiwari was also present there I was compliant him but he did not hear about the problem and tell me bike was ok and I don’t want to talk and altercation with you. I think this is not a way to deal with customer. Again three times I was complaint for same problem, they replaced some other part but problem is same. Please take of this matter seriously and take necessary action because now I have loose my patient other wise I will come through consumer court. I have spent one year for this matter. I am unhappy to purchase a honda bike. Again I am requested to you please take this matter seriously and take necessary action.
(pawan kumar pathak)
I purchase a honda aviater and purchase product extended warranty master policy no [protected]/06 by ganesham...
Ring piston & many more parts demege after service
Address of sale & service center-
8/3, badrish puram, sardhana road, kankar khera, meerut
Tel. no. [protected]
I have purchased the hero honda pleasure on dt. 19/10/2009, with engine no. Jf16ea9gh07647, and chasis no. Mbljf16ec9gh08524 respectively.
But I am regularly facing the problem while riding this scooter:
Everytime stopped inbetween while riding on road, getting rude sound above 40 speed & stops while riding, also not giving good mileage. Using more oil too.
Now it was run on 6022 km. Where we faced problem & rushed into the service centre where they found the block piston kit, rocker arm 2 and cam shaft 1 in damage condition.
Hence I want to replace the same into new, so that it should not create more problem in future.
Hope you will do the needful at earliest.
Suchita g. Naik
Latest update for Honda Navigation system (2010 Navteq) does no contain highway construction that is at least...
I have purchased Honda Aviator on 06-03-2009 from JSP Automotive, 5-7-73/1, Kukatpally, Opp. Metro, Hyderabad, Andhra Pradesh-500072.I have been complaining of couple of problem regarding the bike from 2nd service onwards.
The problems were rectified during the servicing and the problem used to occur again after 2-3 weeks after the servicing. In the 3rd service (07/09/2009), I have complained about the faulty battery.
At the time it was rejected saying battery is working fine and the problem was due to dust in the spark plug. I faced the same problem with the battery again and in the 4rth service [protected]) it was sent to warranty to the Exide dealer. The dealer instead of replacing the battery, he has rectified and sent it back. Initially it was working fine for 1 month and again the problem occurred with the battery. The problem was rectified saying the spark plug and filter needs to be replaced on 05-02-2010.As usual it works fine for 1 month and for past 2 weeks I am facing the problem with the battery again. Now JSP service center people are insisting to replace the battery saying it is not in warranty even though I have been complaining of the faulty battery from the beginning.
More over as the owner's manual issued to me at the time of purchase, the battery installed inside is of made AMCO-7A9398996 and I wasn't issued the battery warranty.
I am surprised to see, how the battery got changed to Exide after the purchase. The JSP sales team claims that the entry was by mistake and the Exide battery itself was installed at the time of purchase.
I am disappointed with the type of service I am receiving from the JSP Auto. Below are the problems I have been repeatedly facing with the bike
1. Faulty battery from the 3rd service onwards
2. Bike pulling back been 30-40 kmph speed
I was lucky enough to escape from the major accidents in the middle of heavy traffics in busy signals due to the above problems with the bike
I got all the servicing done at JSP Automotive. I request you to take necessary action and do the needful. Below are the required details
Owner's Name: Suresh Babu.P
Frame No: ME4JF21 - 2M88019318
Engine No: JF21E-0081248
Battery Make as per manual: AMCO-7A9398996 (In fact the battery installed is Exide make with same serial No.)
Dealer Code: AP010005
Thanks & Regards
I and my wife visited the Seetharam show room Raichur on 11.05.2010 to get the Ist service for the Herohonda CBZ extreme bike purchased 1 1/2 month back. Also to provide right side mirror which broke . Morning when it was given for service, mechanic has agreed to provide the mirror and informed to collect in the evening. When both of us went to collect the bike they told us that there is no stock of mirror. When enquired about the duration they need to supply, they spoke irrelevantly without curtasy. At least pleasing reply to the customer telling, ' you dont worry we will take immediate action to get one and will inform you soon for providing' could have given. When we are residing in such a remote place we have to depend on the dealer only. If they dont have patience to deal with the customer we feel, a sorry state of affair with the advance Hero honda reputation.
We hope this matter shall be dealt with the concerned and advice them to be curtosy to discuss with the customer properly.
When they dont attend properly with the executives what would be the fate of the other customers!!!
We understand because Hero Honda has its name unchallanged by any other bikes, immaterial of the customer care, people are crazy in buying though them.
Thank you for reading this complaint.
The board of directors, members of staff and the international awareness
Promotion department of the honda yes award congratulate you on your success as
One of our ten (10) star prize winner in this year' international awareness
Promotion (iap) 2010 held in london.
Your email address was randomly selected along with nine others from a database
Of over 1, 000, 000 email addresses drawn from the world-wide-web.
This makes you the proud owner of cash prize of (£750, 000.00gbp)
Kindly fill the verification form below and send it to dr stone morgan. Our
Claims department manager through email.
He has been mandated to offer you assistance and facilitate the urgent delivery
Of your prizes.
Dr stone morgan
Claims manager london.
1.) full name:
10.) winning no: honda :[protected]/23.
11) bonus no: [protected]
Enjoy your winnings!!!.
Engr. David, clack.
I bought hero honda hunk, I am happy about the features of byke but not imprese to speed, I want to increase the speed of my byke hunk at least above120 km/h, sir please suggest me
I had gone to servicing my motorcycle to the nearby Authorised herohonda servive center, Auto needs, Gurgaon on dt.26-04-10. When the person was serciving my bike i was seeing that he was draining petrol from my bike for 5 minutes. When i reached there and asked he said that due to shortage of oil for filter washing he was draining petrol. Then I asked the supervisor, when he asked the fitter he also replied the same. Then the fitter behaved me rudely & made ready the bile in 2 minutes. When I asked the servicing was complete, he replied yes. Then i brought my bike. I am seeing that my bike showing mileage 30km/hr & I am observing the engine hunting sound, causing acceletor playing more. I am very depressed after the servicing. Please advise me what to do?
All ready I have 3 hero honda motor cycle. Allso I have new model passen plus he is not giving avrage after 3 free service still problem is same I am requesting to you plz help me and provede me good service
Which is continue for hero honda motor cycle for buying
I bought a Hero Honda Splendor Plus Motorcycle from Jasodha Auto Gurgaon.From the first 2-3 days, Following problems started
1.Fire Pushing Problem
3.chain set problem'
5.bike automatically offs
I visited the Jasodha Auto and explained them the whole problem, they said we'll fix all your problems, they took the bike and they hardly took 15 mins in the service.when they gave back the bike to me said that all yours problems had been fixed.on the very day the abovementioned problems started again.I visited next day again and stated every thing.they assured me to fix the problems and did some work on my bike and returned to me . but the same problems accured again .
I have written to HeroHonda.com many times but no one has contacted me yet.I am very frustrated .
i purchased new cbz extreme on eighteenth december 2009 and had serviced it at eight hundred kilometers, before service i was getting about forty eight kilometers of mileage with in the city limits, but after service i am getting forty three kilometers of mileage and i am maintaining the average speed between 40-50km/hr and one more thing i am getting irritating sound of fuel gauge while driving if the petrol becomes less than one litres so kindly give me a proper solution for thse problems and help in smooth and cherish drive.because i had invested aroun seventy thousand on my vehicle...
We Purchased 2 Motor Cycle in April 2009 From Rishabh Auto Amritsar. Pb. Batala Road, Now at this year 2010 march one of our bike got damage from front in an accident. when i gave my bike to agency (Rishabh Auto) for the repair & replace the danaged parts. after claim the insurance company (National Insurance) when i went to recieve my bike I got strange to see the condition of my bike the part front speed meeter which was damage and got to replace by the agency was duplicate and the staring which was also damage told me that it is replaced but sorry to say it was also repaired and not changed. But the agency employee said that these are changed and new. But i am very sure that these parts are duplicate and fakf.
Dear sir it is my request to you to replace my duplicate parts and threat to the company authorized for suing fake parts Kindly take any action to these thief to stop these kind of activities
My bank loan for bike was sanctioned and coming month i was going to pay the First EMI but still i didnt get the bike from that dealer and they are saying that pay first EMI and bike will come in 20 days...
Always having a mantra as 20 days.. Whenever we ask for bike saying that bike will come in 20 days..
be careful and pay the amount after seeing and confirming the bike.