Japan - 107-8556
October 15 2009 I took my Motorcycle to Streit's Motorsports for Transmission repairs. I was told it would be 2 weeks since the motor had to be removed and split to get to the transmission. I did not call them for 3 weeks so as to not rush them. When I called I was told that their Techs did not feel confident to take on this big job. After a few minutes of shock I called them back. I asked why I had not been called before this and told that. The Service manager said he thought the other person had called me and apologize. I appreciate the Techs not taking on a job they feel their training is not up for. I did call Honda Corp in California and unload about being kept out of the loop on my own bike. I was told they were looking for someone with experience to do the repairs. They sent my bike about 100 miles away to Champion Honda. But Champion was moving into a new building so it would be delayed. Then they needed a transmission jack and had to wait for it to come in. Now week" 9" I get a call from Honda Corp. By the way this is the 4Th person to handle my case. He says they have gotten the special tools and the engine and transmission are apart. Then he says the Tech working on the bike is going on vacation so it will be next year before they get it done. Dec 17 made it NINE weeks. My other transportation is a 1995 Hyundai Accent with 144, 209 miles on it. I live out in the country. Honda refuses to give me a loaner bike. My Gold Wing was 2 years old when it went into the shop. It has a 3 years fender to fender warranty. I have full coverage since it is not paid for. But no loaner bike! I feel Honda is building bikes and selling them without the proper amount of service trained Techs to cover warranted and customer required repairs. This is my 2ND Gold Wing and will be my LAST! I went to Motorcycle Mechanics Inst for a year. Harley pays for a Tech from dealerships to come to a training center. That Tech them goes back and trains the other Techs. Sounds like Honda needs to train more Techs. Sounds like I got a Gold Wing with less than 12, 000 miles for sale!
I bought a Honda Unicorn bike on Jun 2009. from the very first day the bike showed a very complex problem, when i start the bike it starts only when choke is applied while acclerating the engine stops, In morning times i need to start the vehicle and need to ride for at least 2-3 kms by putting choke. If I am not putting the choke it will show signs of getting stopped and if I apply accelerator also it is taking time to get the power.If I park the vehicle for some 2 hrs and then start again i have to applie choke for 2-3 kms. Because of this problems the handling of the bike is very difficult in signals and is very dangerous while trying to overtake the other vehicles as I can' t predict whether it will provide the acceleration or not. (Bcoz of this problem i met with an major accident on 24th Aug-09 by Gods grace am Alive.) When said about this problems to the honda people first they were telling like this is the problem with carburetor... already they have cleaned the carburetor but the problem still exists. The bike has done some 2500 km and for the half of the time I have to shuttle between the my office and honda workshop because of the bike problems.
Honda people have no answer for this problem.
If anybody know how to fix the problem plz. let me know, help me.
am trying to lodge a complaint with honda, plz tell me with whome should i contact.
I ([protected]) bought hero honda glamour (tn41t5889) from the hero honda dealer suguna, coimbatore. I completed first 3 free services but I all the services they are not consider about my complaint reagrding my bike and they done their poor service as usual. My bike exide battery got some problem within the 6 months. They were behave very mush irresponsible (ajith the person name incharge in service) and forward me to the exide battery center directly, even that job is their's. Now I am taking care of my own risks to replace my batter because of that is in warenty period. Please no one go for suguna, coimbatore to service for your bike.
I have stepped away from my frustration for a few weeks, so I can be a little more rational as I explain a very frustrating experience. I request that you read and understand the whole story so you too can understand the incompetence of the barber honda of bakersfield, ca, service department and why I am so frustrated at the expense I had to endure to get this problem resolved.
My wife had traveled to bakersfield, california from burlington, washington to help my brother who was working in bakersfield at the kern county fair. My wife called me to let me know our car, a 2004 honda civic ex, was not running correctly. We discussed what we should do. My brother had used a local mechanic and suggested we take the car to him and proposed it would be less expensive than the dealer. Since we have always had extremely good service from our local honda dealer here in burlington, and truly we expected to get the same excellent service from any honda dealer we decided we'd rather take our car to the honda dealer in bakersfield, barber honda.
My wife and my brother delivered the car to the barber honda service department on monday, september 28, 2009. Near the end of the day on monday I called the service department to see what they had found. I asked for the service department and they referred me to dustin the service tech. Dustin told me that they hadn't found anything yet. He said that they had put it on the computer and received a code suggesting the cam position sensor was bad.
I explained that it had just been replaced. He explained that they would check the sensor and that I should call the next day and they would know more.
I called around noon the next day, tuesday, september 29, 2009. Dustin told me that the cam sensor seemed to be ok. He told me that they had checked the compression and it was ok. We discussed the possibilities. He thought perhaps it could be a timing belt. I explained that the engine had just been replaced two months prior and that a new timing belt had been installed at that time. He also speculated that the catalytic converter could possibly be the problem. He assured me they would find the problem and I could contact them later.
I called after work the same day, tuesday. They had checked the timing belt and felt it was ok. Still no news. He told me that wednesday they would take the catalytic converter off and drive the car to see if that was the problem. I should call back the next day.
Wednesday I called at about 10:00 am. He had no news. I let him know I was not pressuring him, that I was curious. I asked if he could let me know when he found something. You can ask dustin, at no point did I get belligerent. By the time I got off work on wednesday I had heard nothing so I called. The service person told me that they had taken the catalytic converter off and the car still acting the same by starting to sputter at about 50 mph, so they were convinced that it wasn't the catalytic converter. He told me that they were at a loss and had contacted the honda techs. He told me that the techs suggested they check the keyway on the cam which they had done. It was ok.
I expressed my concern and that I thought it was possibly a communication problem between the computer, engine, and transmission? He clearly was not convinced and told me the techs also asked them to hook it to a computer and drive it. His explanation was that when the car started missing, with the computer hooked up, they would do an instantaneous reading of all systems. Hopefully this would expose some anomaly. He told me they would do that tomorrow, being thursday. I expressed my concern that I didnt want to bother them too much with my calls. He told me not to worry. He would be glad to answer my questions anytime.
I certainly didn't want to bug them too much so I waited till thursday early afternoon to call. When I called he told me that the tests that the factory wanted him to run were inconclusive. He said they were at a loss but they would figure it out. He told me to feel free to call later in the day.
I called at about 4 pm thursday. Dustin told me he had misinformed me when he told me they had checked the compression and vacuum earlier in the week. He said they checked the compression and vacuum this afternoon. He informed me that one cylinder had low compression and the vacuum was way too low. At this point he also informed me that the he thought the engine would need to be replaced. He told me he would have some options worked up and get them to me in the morning.
In the meantime I talked to my brother who is a mechanic and was in the area. He had driven the car prior to taking it to barber honda. I asked him about what he thought of their conclusion. Flatly he told me no way. I agree. Anyone familiar with the internal combustion engine can tell you that low compression doesn't make the engine miss and stall.in fact the engines we test, aircraft engines, usually there is no sign other than a decrease in power quite naturally at about the same ratio as the compression has decreased. When one cylinder is low, and the pressures he described were not that significant, only the power in that cylinder decreases. Since it was only one cylinder and the drop was not that significant there certainly should not have been the dramatic decrease in power as described by my wife and brother. Keep in mind I am still 1200 miles away and have made this deduction.
The next time I talked to dustin he informed me that the engine was bad and would need to be replaced. Honestly I couldn't believe it. We had recently replaced the engine. I called my honda dealer and asked about the warranty. Both mileage and time were just past warranty. At this point I asked my wife to take the car from the dealer and I would come retrieve it so I could take it to my local dealer.
Since I am in burlington, washington I had to make arrangements to get a tow dolly to bring my car home. It took two days to drive to bakersfield and two days to drive back home the 1200 miles each way.
When I arrived in bakersfield I drove our civic. Just as my wife and brother reported to me the car had good power until it reached the point where it needed to shift into drive. At that point, approximately 45-50 mph the car completely lost power and would barely run.
Since I was convinced that this problem was something other than the compression problem barber honda described to me, I decided to stay over till monday so I could talk to them. I had the car on the trailer and drove to the dealership. I asked for the service manager, his name was steve as I recall. After a very frustrating extended discussion steve told me and I quote him here, if the truth were to be know, if we would have had enough time, I think we would have found this car has an electrical problem. Enough time. Enough time. He didn't tell me anything like that on the phone. They told me the tests were complete and I needed to replace the engine. Perhaps he could have saved me a trip that ended up being 5 days long to retrieve my car.
You can only imagine my anger. He thinks it is an electrical problem and he suggested that I replace the engine??? Dustin did not communicate to me that they needed more time or further tests. He told me I needed to replace the engine. What kind of incompetence is that? I wanted to know more so I ask the service manager that very question. Why would you suggest that I replace the engine, thinking it was an electrical problem? He told me that it is what the honda service techs suggested. Where are they? He explained to me they were in torrance, california.
I fully let steve know my frustration. He is where my car is. He can touch it, he can listen to it, he can hook up to a computer, and he can drive it. I knew enough to know it didn't need the engine replaced. What was wrong with this service group? They depended on someone out of town that can't see the car, can't drive the car, and can't listen to the car.in addition to that he told me he believed it was an electrical problem!! And suggest that I have the engine replaced??? That made absolutely no sense. Had I done what they suggested at the prices they quoted I would have spent upward of 3 to 5 thousand dollars and still had a problem, because as I will explain, that was not the problem. Before I left, I also let him know car also had an exhaust leak it did not have when he received the car. He admitted that could be because they had removed the catalytic converter.
I wanted to find the owner of barber honda, to let him know how stupid this whole fiasco was, but he wouldn? T be in until later in the afternoon. I was definitely on a schedule and had to get home. I don't have vacation, I don't have sick leave, if I am not at work I don't get paid.
A long trip home and I delivered my car to sims honda in burlington, washington. Once they had it in the shop they knew what was wrong with in two hours. Before they did anything they checked the compression, after all that was why I needed to replace the engine? They told me they didn't know how barber could get the low compression and vacuum readings. It is fine? Vacuum was ok too!!
Does barber make up service woes so they can replace engines? This is an atrocious breach of the trust I had in honda dealers. If I had the where with all I would certainly sue barber honda for all my expenses and lost wages for this asinine attempt at being a honda service center.
Long story short the computer and catalytic converter were bad. Barber had even checked the catalytic converter. Sims showed me the converter. It rattled, obviously bad. Why couldn't barber find that? And the computer?? I am not a mechanic and that is what I would have checked first.
Next day I drove my honda away and it is running perfectly. Sims also had to fix stripped bolts the barber butchers stripped on the manifold when they removed the catalytic converter. I hope you can help me feel better about this incident. I am back driving my car to work every day. No problems. None. My problem is 4 nights in motels at $378, $398 in gas, 3 days wages at $480 a day, a tow dolly at $321, and bolts stripped in the manifold. That is a very conservative estimate which does not include all the various meals and other expenses one incurs with a trip of two thousand five hundred miles over 5 days.
I bought a used car; a 2006 ford explorer from this car dealership. When I test drove it, it had a low tire pressure sensor warning light on the dash. The salesman sal l. Said it was no problem and they would fix it for me. So I bought the car. Then a couple of days later when I picked up the car, it still had the warning light on. Sal said no problem that they filled the tires but it must be a bad sensor and I had to schedule a visit with their service department. A few days later I brought the car in for service and after having the car for two days, rita in the service deptartment said they weren't able to fix it and they had to have a ford dealership fix it and they would pay for it. But it required a manager's approval. It has been three weeks with me calling every other day to both the service manager rick holt and the sales manager mark stango and no one will return my calls. And no one else can help me. The car has now overheated twice in addition to the low tire pressure sensor problem. Good luck getting them to take car of it under warranty; which I have but they won't honor.
Motor cycle passion pro regd. No rj-27 8521 purchased on 09.10.2009 from m/s royal motors panchwati udaipur ([protected] shabbir). The
Buyer's name is mrs girjesh purohit w/o sh. Umesh chander purohit. By mistake the insurance paper are made in the name of mr
Girjesh purohit s/o umesh chander purohit which is incorrect. We immediately informed the dealer about the mistake.
The dealer neither listen properly nor making the necessary correction, rather misbehave with my uncle (the costumer). You are requested to look in to the
Matter and help my uncle for getting the proper document in respect of insurance paper to avoid unnecessarily hurashment by the authorities.
Looking for a favour please
I purchased a Hero Honda Motor Cycle - Passion Pro 6 month back. Suffering from the vehicle shaking during the driving. In first service it was told to me that steering problem.
In 2nd service told me that we have solved problem, but not solved it so I have checked from my private expert mechanic & he told that tyre problems. The movement of vehicle is not uniform . Vehicle vobles during driving.
I think this is totally cheating to customer
I purchase HEro honda PAssiom Pro in Aug. 09 in within first month battery started discharging at any time in a day. More than 5 min. never used self start button to start bike.
When asked to replace in service sdtation at ahmednagar they told it will tale 1 month to replace. This is what response to customer, neither they replace nor willing service bike in good condition. Even they ask money from 50 to 100 rs. depen on customer category to serve the bike in good condition.
Is hero honda not paying salary to employees? THis happened two times to me as i have purchased two bikes - first PLeasure & now PAssion pro. IN both cases battery downed in first month itself.
This is not expected from componey like this.
I want to complaint about the Hero Honda Service center(B.k.Motors A-81, G.T.Karnal Road Azadpur New Delhi.)
1. chain noise
2. fr/rear cowl loose & noisy
3. avg low
4. vibration in vehicle atfer 40km speed.
1 service 27.07.2009 km 782
2 service 19.10.2009 km 2785
My vehical No. GJ-23 R-8523.
My activa is put in service at Universal Honda, Laldarwaja, Ahmedabad, Gujarat. I have complained, for that 3days taken by your service station but they did not reply for exact problem, My activa stopped on the road & not statrted.
The service Manager said that you have not changed engine oil regularly so the problem occured. But it does not mean that you not served me.
Accident case happened & Naroda service station charge Rs.10, 000 from ICICI Lombard and Rs.2000/- from me whithout any duplicate bill. After taken so mach amout he did not provide any service to my activa given just washing only.
Right now my actva at your service satation can your any executive remain prasant over their & assure me your activa repair proparly as well my any parts is not stolen, Or not happen any Malapractice with me. If this time my activa not repair properly then I will sell my activa please save activa.
I bought my Honda CRV car last June 2009 from Mississauga Honda dealership that is located in Mississauga, Ontario, Canada. (2380 Motor way Blvd, Mississauga, ON, L5L 1X3)
When I bought my car I have been granted 3 years/60.000 Miles Free of Charge changing oil as part of my buying package.
when I asked whether this benefit must be written in the contract or not, the deal ship sale man said NO, you will be granted that directly whenever it is due and when you will come to the service center in due time.
I believed that and afterwards I discovered with lot of surprise that it was a trap just to have the deal done and to push me for buying the car...this was really frustrating and disappointing.
I called Honda Mississauga several times to resolve that with no success, at the end they told me that the sale man resigned so there is no way they can validate what I'm saying!, as if I'm inventing a story to get some dollars behind the dealership!!
The sale man had moved to another dealership location, I called him and refreshed his memory, he remembered everything saying that this discount was given by his manager at that time and accordingly he called the dealership to resolve the problem and confirm my recital!
Spite that, Mississauga Honda insisted to not respect its commitment saying if nothing is written, then there is no proof and accordingly they will not grant that free of charge oil changing...too poor behavior and attitude.
yesterday I had another trial where I escalated my complain to the manager level (unfortunately, I did that), I found not only lack of respect and courtesy but also lack of honesty/integrity.., wouldn't expect to have such level of communication in one of Honda dealership.
I wonder if Honda Japan is aware of such level of service in one of its dealerships in Canada or not? quite sure that Honda Japan is unaware of that and will take certain remedies when my voice arrives.
My Name is Maged Naguib
My e-mail address is [protected]@hotmail.com
My car is under 3 years old and under a warrenty. When I discovered a noice I took to honda to advice me of what to do. They asked me to leave the car which I did. They phoned me to say that the brake pads are worn and it is not covered by the warrenty which i accept.I did not want them to carry out the job because my local garage could have done the job £50 cheaper than what they quote me. When i went to pick the car up They demanded me to pay £47 for investigation. None of this was explained to me when I drop the car or else I would have thought twice about leaving the car. They said it is not their job to tell me the terms and conditions i should have asked.They have rip me off and i would not trust them again.
I am Sudhin kr. Pan from Durgapur. My residential address is 14/17 Kashiram das road. B-zone, Durgapur-713205, Ph- [protected].
On 20th august 2009, I have booked one Hero Honda Pleasure at Dutta Automobiles Pvt Ltd. Nachan road Durgapur-13. Document no: BCR-[protected]-7 Dt- 20-08-09 Serial no [ S5653 ].
But I am sorry to say that, still now I haven't received any bike and on 24.09.2009 at 5.25PM they informed me to collect the bike from their showroom.On the next day when I called them to collect the bike they said it has been sold to another party.Even they told me to withdraw the advanced money if necessary and buy any bike of any other company.
Now what shall I do?Shall I withdraw my advanced money?Or I hope you will take some action against this offense.
Sudhin Kumar Pan
I, Suresh Chandra Sahu, S/O Sri Somanath sahu, a proud owner of HONDA ACTIVA scooter, model code- SCV100Q,
with Registration no. OR07P- XXXX(HIDDEN), engine no-JF08E8994250, chassis no- ME4JF082H78815378, have a complain as
regard to your service as per details given below. I hope you ill take due attention to redress my grievances and
1. I bought my vehicle from “OM HONDA, TATA BENZ SQUARE, BERHAMPUR-760005, ORISSA, on
17/09/2007 and have done all servicing from the same dealer till date.
2. On 27/04/2009 my father took the vehicle to the same dealer for servicing and since then there have
been no servicing till date and till now my vehicle have not been given to any other servicing centre
except to the same authorized dealer of yours.
3. Nearly one year back I have observed that the tube given by your company was of self sealing type when I
met with a puncture of my rear wheel, which was really of great value to me and I was really grateful for
the great technology innovation by your company in my scooter.
4. Today I faced with another puncture in my scooter where to my disbelieve, I found that the whole air has
been leaked and when I removed the iron kneel from the tyre there was no self healing solution flowing.
Unable to help out myself I requested my local bike repairing shop to assist and the tyre was removed
from the vehicle and was taken for checkup, where to my horror I found that the tube was no more self
sealing type and were ordinary ones with already 3 punctures. It was also found that the front wheel had
also been replaced. I and my father who usually rides the vehicle recalled the past only to recall that the
only place where our vehicle was out of our close eyes was “The vehicle service centre of OM HONDA
during the 6th free service” and no where else.
5. I went to the Honda service centre today i.e. 16th oct 2009 to complain for the unethical conduct of
service centre staff during our free servicing and there I was made to meet with Mr Nilamadhab Satpati
(DMS operator) and Rajendra Behra (Sales Executive) to register my complain.
6. There I asked for the complain book to lodge my complain and I was given an old register with its pages
from 2 to 19 stapled (something already written there) and found only four complains registered from
September 2009 onwards only. The complain book had no name or seal of the company or service centre.
The complain book had no remarks written against any complains and the book was stapled from pages 2
to 19, which meant it was used for any other purpose and after its discard they are using to
unauthorizedly deceive customers from registering complain on authorized complain book.
7. I found they are using this tact to falsify genuine customer complains and letting them record the same
on rough registers and hence hiding genuine customer points from your eyes. I searched everywhere in
the showroom to find a complain procedure and its format or email id and found nothing on its
customer friendly walls. I talked to other staffs also and found nobody was interested in redressing my
complain, but only supporting the servicing staff saying “Such things cannot happen here”.
8. But the genuine doubt which arises here is that “The servicing staff takes care of our vehicle for more
than 4 hours in their dark servicing room where there is no access to the general customers and as I
believe there is 99% chance of my genuine parts being changed, which comes to our knowledge only
when we come across any problems involving these parts and we test our vehicle under a third party
inspector. To my disbelieve you the company “HONDA” under whose brand name they are doing all
these things have no full proof procedure for the innocent customers to lodge a formal complain with
you regarding the mischievous acts of theirs and hence a large part of their such acts must be remaining
unnoticed from you.”
9. As to date I have promised myself not to again get my scooter serviced under your service station due to
the above given reason and better depend on local scooter servicing centers as at least they will not be
able to replace my genuine parts in front of us, where I can believe my eyes better than your brand name
which do not even have a better way of receiving customer complains and suggestions.
10. As I have innocently believed your brand name, today I am forgiving myself for my mistake and would like
to question you why till date you are not interested to note what is the real complains from the
customers which can give a clear picture of the customers satisfaction level than to blindly believe on
dealers and service centers who are manipulating the customers complain to their exception level.
11. Herewith in the next pages please find the complain book photographed from my 1.3 MP camera showing
all written page details which shows how your service centers handle customer complains.
Suresh Chandra sahu
At- kanjiama Street
Lanjipalli, Berhampur- 8
i had purchased a herohonda karizma on dt. 14.07.2009 from SUNNY MOTORS kanika chhak, cuttack, orissa. on that date after 15 km there was a starting problem so for that it was not possible for me to take back the bike to my home, then on the next morning i asked the distributor about my problem, then he said me that there is a battery problem, so they changed it . but after few km i had faced the same problem .but afer consulting a mechanic i said the SUNNY MOTORS that the battery does not got charges at the time of running. but the said that we have no spares to check your bike, and you should have to wait for 8 days.after 10 days without driving the bike when i asked the distributor, he said there is a problem in rellay which was a manufacturing deffect. after changing the rellay, i have facing so many problem like
1. pick up problem
2. packing in engine
3. starting problem
4. not free flow of oil etc.
when i asked the distributor about my problem, they told me that it can be solved at the time of 2nd servicing.
so i want know after investing 75000 on a bike what i got except mentalharrasement.
so kindly take some action to satisfied the customer.
I have been very happy with my new Honda car and had hoped that the service area of the Dealer where I...
Honda Yes Promo Award Programme,
470, London Road,
Your e-mail has won you 750, 000GBP. Contact: Dr. Robert Dickson with
Your Name, 2.Address, 3.Mobile No, 4.Age, 5.Sex, 6.Occupation.
Mr. Anderson Cool.
Honda Yes Promo Coordinator 2009
Am a loyal customer of al-futtaim enterprises..
I also ensure my car is always sent to them for service on regular intervals..
I have faced severe service issues with them.
I own a honda cr-v 2009 option 1 with completely topped options.
Since my car was due for 5000 km on 04 oct 2009 I requsted the front line staff to check out small spot on my engeien cover they told me its bird drop and you need to re-paint the full cover, I wonder a qulaitey car after few days bird drop can dammage the paint I was surprise by paying more money for qality cars and less quality not affected by bird drops!!!
I made complaint on 13 sep and followed up on 4 oct on call center but to response from any one approicate if you solve my issues
Dubai - uae
P. O box 522
I have brought a new karisma hero honda from dealer in bangalore prakash motors.
I was not much satisfied with their delivary and service too. But then after first service I stared facing problems like : bike would get switched off in traffic, would not start at once.
There was some problem in noise too, then in 2nd servie they said some minor problem and they had kept my bike in their service center for 2 days.
Later they called me saying they want to replace the crank of my bike which is why the noise problem was.
But they replaced it with some old one.
Now I have been facing many problems like bike wont start,
Battery down. It will not start even after I kick start it 10 - 20 times.
I have dragged it so many times and jusd saved from major accidents.
Kindly address me to a consumer court so that I can file a case against hero honda and replace my bike.
Please help me out!!
My husband and I purchased a used 2004 Honda CVRV approximately a week ago. While in the financial person's office signing contracts, I reminded our salesman that we still had not received the CarFax he had promised us.
He said that he would get it and proceeded to the manager's office. Shortly thereafter he brought us the CarFax which stated the vehicle we just purchased had a clean history.
We went home and I decided to print a CarFax of my own, at which time we found out the vehicle had been in an accident. The dealership had altered the CarFax to hide the fact that the vehicle had been in an accident and subsequently had defrauded my husband and I.
It also turns out that the original sole owner lives in the town that I work in so I decided to pay him a visit and obtain a written signed statement that the vehicle was in an accident, was hit in the front and was extremely costly to fix.