McCluskey Chevrolet
reviews and complaints

Do NOT waste your time shopping for any vehicle through McCluskey Chevrolet. They are awful at responding back to your inquiry and even with several different follow up attempts through several methods. It's insane, normally the dealership would be the one contacting you after you show interest in purchasing a vehicle but sadly McCluskey doesn't seem to be that way.

I purchased from them back in August 2020 and due to living a great deal away had to do everything online and have the vehicle delivered to me, upon delivery the vehicle was driven to me when that wasn't discussed. I was under the impression it would be arriving on a flat bed but no, so after getting past that and being annoyed that unnecessary mileage was added, the vehicle then was missing a key(that was promised in my contract-even though it was a used vehockey) and I had to go through tooth and nail to get a second key sent to me-no charge as well as follow up multiple times to get my plates back(I traded in a vehicle as well and they had it to drive it back to dealership, which I also wasn't aware of) Fast forward three years later and I attempt to purchase from again, thinking it's been some time and maybe they've improved. Guess what? That answer is nope, they haven't. Same routine of not following up but being told through messages as well as calling in that someone would and for me, "Not to worry!" I'm trying to purchase a vehicle and not the other way around so I'm not worried.

This dealership is just extremely unprofessional and I guess I should take this as a blessing in disguise and shop elsewhere. Also the Sales Rep Glen Schuchart is awful. DO NOT DEAL WITH HIM. He can't respond back to your inquiries what so ever. So in other words, Thanks McCluskey for not making a sale and losing a repeat customer. Please adjust how you treat your repeat and potential customers going forward.

These crooks put 5 hard inquires on my credit report. I have never even tried to get a car from them and they ran my credit 5 different times and then tried to say they didn't do it even though I have paperwork showing their name on it

I have never in my life had to deal with a company so DISHONEST! I honestly wish I would have read the reviews on here before ever dealing with them. It's like we're all singing the same song with nothing being done about it. Glen S is a con man and it seems the con company is standing behind him. Don't ever do business with these people! Ever! This place should be closed down the way they are deceiving people.

Tried to return our 2021 vehicle the day after getting it and trade to something we wanted. We live on a big hill in the country wanted a V6 old trucks and all-wheel or four-wheel this car didn't have it we got absolutely no help was only gave one option to choose a used car we tried to reported instead was called from the manager at McCluskey who we dealt with couldn't hardly get a word in with this man he was running his mouth so bad can't wait to never ever deal with this place again too bad I went to them first they are absolutely terrible do not recommend going here for a vehicle if you have one problem with it you will get no help

The company I financed my car through is trying to repossess my car after sending me a letter stating not to make my next car payment because they no longer held an account for me. I tried to contact multiple people via phone and email with Mccluskey to resolve the issue. I never received a call back nor a email. After months of trying with no resolution I received a call from the original salesman Glenn stating that my contract was canceled because of credit. He asked that I give him 1200 more dollars as a down payment which I did not have and would not have given if I did considering I had been driving the car for over 8 months at that point. I have been consistently lied to and ignored. I have done my part and tried to work with this company to avoid conflict to no avail. I have signed two contracts and refused to sign a third. As a result Glen and other employees of Mccluskey have been calling me and all of my references offering compensation to locate the vehicle. I did nothing wrong and don't think that I should lose out on the down payment, payments made or multiple repairs I have made to the vehicle. Also, the car that they are trying to locate is NOT the car that I am currently driving. As I stated I have signed two contracts, and the car they are looking for is from the first contract and is supposed to be null and voided as of January . There is way more that has happened in the year I have dealt with this company that can be backed up with proof.

I Was contacted by Linda at McCluskey Coleraine Oh. She had a good car for me it was what I was looking for. A 2018 Malibu with 22,000 miles and clean Carfax with warranty's till 30,000 miles. It had one recall that needed to be done so 6 days after picking up the Malibu. I took it to McCluskey auto mall. There i was told by there mechanic the car had been in a bad car accident and fixed under the table so it would not go on its carfax. I then reached out to Linda at the Cloeraine store, Linda who I had gotten car from and explained. That the McCluskey auto shop had found the damage to the car. It also need a new radiator and hoses and the transmission was leaking plus most the parts in the front end of the car was not Chevrolet parts. She informed me that they where lying to me and that was not the case. I told her, I no longer felt comfortable buying this car in witch she told me there was nothing that could be done.At this point I had only had the car for 6 days. A couple days later I was on the phone with bank to get my payments set up. They informed me that if i had not made me first payment I can return the car at that point I told the bank that is what i wanted to do. With in the hour the dealership became very pushy and Threatening saying they was going to keep my deposit in witch I still have not gotten back! When I dropped the car off the next day I told the GM that had added the findings to the carfax. He told me that is fine they was just going to sell the car back to the auction where they bought it from.

Before I purchased a car from this dealership the dealership and all personnel were extremely nice, pleasant and eager to help. Not only did I have to clean the car because it smelled of cigarette smoke from the delivery driver, but during a text exchange with the sales individual, he indicated that the car only came with one key but told me they would pay for another key for me. I contacted several dealerships in the area and asked the cheapest dealership if they could send a quote or an invoice to the sales person so he could get it taken care of for me. He said his manager approved the purchase of the key and sent me a signed invoice indicating such. This text exchange for confirmation of the key purchase was done on Tuesday September 8th. On Thursday September 17th, the salesperson reached out to me indicating that they tried to purchase a key for me but they were unable to with that dealership but that they would try again the same day. I told him if it was a continued issue, I would contact another dealership for solvency and he (the salesperson) said that if it didn't work with the original quote or dealership that we would try another one. On Tuesday September 22nd I reached out to the salesperson and I have not heard a response. I followed up again with the salesperson on Thursday September 24th, again no response. I called the dealership on Friday September 25th and left the General Manager Todd a voicemail, no response. On Wednesday September 30th, I submitted a form to them on their website indicating multiple times I have contacted them and the issue and again no response. On Friday, October 9th, I again called the dealership and unable to speak to Todd the General Manager, I left yet another voicemail. Today is October 12th and the dealership and all personnel have ignored me.

Transaction date was 9/22. Traded in my old *** sportier black with $500 for deposit. McCluskey Chevrolet/Online.cars was to provide a *** sportier to help build my credit up from filing bankruptcy. The nature of this dispute is that I have been threatened three times now they were coming to pick up the *** due to me being out from Covid and unable to give them another 40 hour paycheck after they with Drew my paperwork from the bank. Also the nature of this dispute is that I have been threatened by their employee Tony F in the threats of returning my vehicle without my $500 deposit due to me refusing their ***. Due to me being threaded by him to come and get this vehicle, I went ahead and requested for my vehicle be returned along with my deposit due to me having another dealership that gave me a better offer with no down payment. This employer because very aggressive towards me and told me that he wants playing any games with when they are the best dealer to be with. I then spoken to his supervisor about this matter and was told to just deal with him only and when I gotten my 40 hour check to give him a call due to him taking over my files and that he would be speaking with Mr. F about his actions. As of Monday November 22 I received a threatening text message from Tony F stating the statement below. I have all documents showing the transaction has been approved and now I am unable to get my plates for this vehicle due to the dealership withdrawal the paperwork from the bank. As of 11/06 this vehicle has been undrivable due to things not being sent into my license branch for me to get plates for this vehicle. I am will to provide even more information if there is more needed during the time of review. Thank you for your time.

I went to McCluskey to turn in my lease. I asked to buy out the lease, salesperson said it would be more to my advantage to buy a new car. I asked for the newer version of the leased car, salesperson stated they didn't have any and couldn't guarantee getting one. He then led me to a Chevy Malibu. I purchased the vehicle on March 13th. The dealer had the car on March 17th to tint the windows. On March 20th, I was 5.5 hours from home when the car broke down on me about 11:30 pm. This was day 6 after purchase. The car was towed to *** Chevrolet in ***. Onstar would not transport me back to Ohio and someone drove 5.5 hours one way to pick me up and take me home. On March 22, *** contacted me and told me they would figure out what the malfunction was and get back with me. Also on March 22, I contacted Zack H at McCuskey to report the problem. He told me it was too late to bring the car back and I needed to wait to see what the problem was. He also would not contact *** to send me my personal belongings out of the car. From that day forward, I have contacted several people at McCluskey, who would not do anything to fix this situation. I then contacted GM and spoke with someone who assigned me a case number and liasiaon to rectify the problem. It is now, April 1st, the car is still in ***, parts on back order, and I have been told by their service department the car had a bad transmission. I have continued to make phone calls and send emails for a resolution and the situation continues to be ongoing. I offered to buy my previous car (turned in on lease) back. It is unacceptable to take this car back after driving the car 6 days and the transmission going bad. I have informed them that it is also unacceptable to give me another Malibu as I do not feel safe in the vehicle and it is not a dependable vehicle.

My parked 2018 *** was hit on 8/15. I was directed by the insurance company to take it to McClusky collision center for repair. The shop called me after a few days saying the car was ready for pick up. The car was in the repair bay when I picked it up so I didn't notice that the bumper and both side panels did not match the rest of the car. I was given a 2nd appointment to bring the car back and after a few days was called and told to pick it up again. Once I got the car home, I noticed that the bumper still did not match. It looked exactly the same. I was told to bring the car in for a 3rd time and after a few days was contacted and told to pick the car up again. This time the bumper did match but I noticed the car had a high gloss on it. I asked about it and was told that they washed the car for me but they actually put something on it that made it shiny. I noticed while driving home that there was overwhelming fumes in the car so I parked it for a few days to air it out. Once I started driving the car again I noticed cloudy, dry streaks all over the car. I took the car back a 4th time to show them and was told that they just needed to buff them out. When I picked the car up the 4th time I asked for paperwork showing what work was done on each visit. Chad told me that he couldn't do that so I took what paperwork he gave me which just had general repair information on it and left. Six weeks later the same cloudy streaks reappeared all over the vehicle so I called them again. I asked Chad to please just paint the car, he responded that they can't unless I pay for it. The person who hit me had insurance that paid McClusky more than $2,200 to correctly repair my car. I was told to bring my car in so they can look at it for a 5th time but I have very little faith that McClusky will fix my car correctly. The insurance company is not returning my calls so I'm stuck with a 2 year old car with streaks all over it.

Scheduled an appointment on JAN 14th 2022 to go look at a specific car the dealer had on their sight and requested I be called before my appointment to verify it was available. Never did receive a call so I called them as I didn't want to go without knowing if vehicle was available and they said the car was "recently" sold but they had plenty of other vehicles to show me. A week or two later while still looking for a car the Mccluskey Ad popped up again so I inquired again thinking maybe the sale the spoke of fell thru. To my surprise I got the exact same response that the car was "recently sold but they had plenty of cars to show me. After feeling like the old Bait and Switch tatic was being used I looked back at the Ad and the Carfax report that was attached to the Ad (which I attached for reference) and appears the dealer has had this Car for sale since May so I doubt it was "recently" sold as they say. Then today I get a text from Mccluskey saying I was interested in getting text from them which at this point has been about three weeks since my Initial inquiry into the car and I replied back to the person the seem to be a Bait and Switch Dealer and I seriously doubt that they had "recently" sold the car I orginally inquired about as it was still showing on their website this long after my initial inquiry. The dealer needs to quit misleading people advertising a vehicle they don't have just to lure people in to try and sell them something else. I would have thought being an actual Chevy dealership they would be more reputable and not try and use the old bait and switch tactic. Right before writing this complaint I checked the dealers site and the vehicle is still Listed(copy attached). The dealer needs to get any vehicle on their site deleted once sold. Again from the Carfax report that states they listed that vehicle for sale in May there is no doubt in my mind the dealer is trying to bait people into the dealership.

On 9/27 I purchased a vehicle from McCluskey Chevrolet with Tony F. After the car was delivered I was told that I would get the paperwork along with a check for the fees to register my vehicle in *** where I reside. My temporary tag expired as of yesterday 11/11. I called today and spoke with Destiny W a title clerk who said that they did not have the title and they were waiting on it from the auction where the vehicle was purchased. She then said that they are only allowed to issue one temporary tag and that I should go to my local tax office to see if they would issue me another temporary tag. I went to my local tax collector's office only to be told that they can't do anything without a title and that it's as if the car doesn't exist because they have no title. I again tried to contact the dealership to resolve this issue as well as my former salesperson Tony to no avail. I contacted my finance company *** and spoke with *** in their title department who then contacted them. *** called me back after having spoken to Mandy another title clerk and then the Manager ***. *** stated that the manager *** said that were a few things they could offer me such a dealer tag or rental car until they are able to secure the title and get the car registered. *** told me to call back and speak with *** and he would take care of things for me. While on the phone with ***, Tony(My salesperson) called me back and asked that I return his call. I called Tony and he didn't answer. I also tried to contact *** and was told that he was unavailable as well. Destiny called me back and said that they will need to order a new title but the person who does that is gone and won't be back until Monday. That doesn't help me if my tag is still expired and I can drive my car. She again suggests going to my local tax collector's office. Now I can't drive a vehicle that I am paying for because my tag is expired. How will I get to work?

Jan 21 my car overheated and I found cross contamination of oil and coolant. I immediately parked the car and had it towed to McCluskey. After 11 days in the shop it was diagnosed as a water pump, coolant reservoir, oil cooler and hoses and clamps totaling $2100. I was anticipating it being a head problem and having to get a whole new car but when they said it wasn't, so this seemed like the better option. A get my car back on Feb 1 with oil and grease hand prints on the dash and door, the oil sticker not replaced, the oil life not reset and the tires not checked or rotated. 3 weeks later on Feb 26th I notice a huge oil leak so I pop the hood and once again I have cross contamination of oil and coolant. I call to get it in thinking they did not connect something properly and the soonest they could get me in was Mar 7th with a loaner. I take it in and they take it back and I do the paperwork and head over to get the loaner only to be told they wouldnt give me one due to insurance reasons that were not disclosed to me. I was told I could get reimbursed for up to 3 days but enterprise had already closed so I was stranded. I was able to get a ride but was late for work the next morning getting my rental. Come to find out the problem was misdiagnosed and in the inspection video the tech admits what he thought was the oil cooler leaking was wrong and it was the head gasket. Lifetime powertrain will not cover it and what was a $550 problem has turned into a $4,070 problem. Had this been correctly diagnosed I would have never invested anything into a car that has 232k miles on it. I am asking for good customer service in making it right and replacing the engine with a used engine with 91k miles on it and the flush, fluids, and new hoses for $2,070.64. This is still way more than I would have paid the first time but I have been forced into this position. I have now been out of a car a total of 29 days and counting and the headache and stress this has caused is unacceptable.

Saturday May 15th, I went to McCluskey Chevrolet to discuss trading in our 2019 *** in for a 2020 ***. The salesman let me take the vehicle home to test drive. I came in the next day with my husband to sign the credit release form. I waited for an hour and the salesman said he got some "approvals" but he wanted *** and their "system was down." *** is who the *** is through. I waited and didn't hear anything. I drove the *** to work and get a call from the salesman saying "I can't get you in the ***, but I can get you in a ***." I said no and that I would return the ***. I returned the ***. Meanwhile, the entire time from Sunday to Tuesday, my credit alerts are going crazy. Multiple different inquiries for the same bank even. I have 15 hits on my credit report in order to purchase a vehicle that I am now told was too expensive. Not too expensive for my income by any means. I feel I was tricked and that they sought an approval after they knew I would not be approved for the ***. They were hoping I would be desperate and go for the ***. They knew Sunday that I was not going to be approved for the *** and led me on to try to get me into the ***. My credit score has dropped 14 points over night due to the game they played. Today, I call and speak with the finance department and I am told that we would have to trade in two vehicles to get a $29,000 loan... Why do I need to be on the loan at all? My husband whose name the *** is in, is the sole signer on the *** and makes enough money to afford the vehicle himself. I did not need to be on the loan. I suspect I was put on the application and they are pushing for me to be on it because my husband also wants a new truck. If he solely signs for this loan, he ruins his hopes for a truck. So in order to maximize their sales, they kept me on the application. The only bank that will approve with me on the loan is *** because I have two loans. *** would have approved *** all by himself easy. I want the hits from my credit removed and I want the vehicle in ***' name only trading in the *** that is in his name only. I keep getting different answers at this point from everyone we talk to at the dealership. Trust is gone.

I purchased a 2012 *** on online. Cars.com which is McCluskey Chevrolet. It took five days to get the loan to go through an approved. $4,000 cash down to get my vehicle. They've delivered the vehicle on May 22nd. I signed all the paperwork. I thought everything was fine and I was going to make my payment on May 6th to *** as scheduled. I called *** did the client interview and was told everything looks great. 16 days after I sign paperwork and had my new truck Robin A call me and tells me that the underwriting did not go through and that I need to return the vehicle immediately. I begged her to help me find new financing. After being degraded and threatened finally she did see to find new financing. She called and told me her general manager Greg had it wrapped up and we're good to go. The next morning she calls and tells me we have a new loan but if for another truck and the one I have have to be returned. I am still in possession of the vehicle that I was delivered and signed four. She keeps telling me that I have to return the vehicle immediately. I contacted *** and they told me that it was McCluskey Chevrolet who ended the deal not ***. So McCluskey Chevrolet that image of the underwriting to go through. And state law says they have to contact me within 10 days to tell me financing didn't go through they did not contact until the 16th when I first talked to Robin A I sent out a copy of my pay stub it was handwritten by the owner of the company *** . Robin stated that she will not accept and written statements so the owner of the company printed up a pay stub from QuickBooks. And I turned that in. Well because of all this and because other employees were having trouble with the stubs at purchasing vehicles he came out with a new payroll system. And he gave us our new pay stub. So after Robin told me the deal was saved I sent her my new pay stub and she told me that I sent in fake pay stubs and tried to lie to her period. I told her I'm standing next to the owner of the company right now and he will call you and tell you why he made the pay stub he made the pay stub for you. That's when the deal went sour. I'm a law-abiding citizen I work hard for my money. I'm a single parent trying to raise two boys and the McCluskey Chevrolet is trying to take my vehicle to get back and forth to work and provide a life for my boys. She has threatened me to call the police which she cannot do because that is a civil matter. She had threatened my girlfriend she is causing so much stress. I need help and I need help now. I have got our text messages I have got her phone conversations with her threats. I have never been treated so poorly in my entire life. I'm willing to go public with all this I got all the conversations everything text messages. I need this resolved so I can sleep at night. If I lose my vehicle I lose my job and if I lose my job I can't feed my children. I have not done one thing wrong.. I haven't been over backwards for McCluskey Chevrolet and so has the owner of the company I work for. I don't see how businesses can threaten customers like this. I saved up $4,000 that's a lot of money when we have a covid-19 crisis going around. I don't have another vehicle. My mother just recently passed away from ovarian cancer it's been a rough time. And finally I get enough money to save up for a vehicle only for McCluskey Chevrolet chop my knees out from underneath me. Why do they do this I don't know. They tried to scam me. Please help me don't let them take my vehicle I can't even sleep at night because Robin is threatening to take my vehicle every night. This is not right. They terminated underwriting with *** I got that on Tape 2. Then they tell me they found another loan and everything's okay only to tell me the next morning that's for another truck and have to give the truck I have back. I don't want anything but you make my payments on time and continue life I try to provide money for my children. Please help me immediately. Remember law states underwriting does not go through they have 10 days to notify me and tell me so I can find financing they do not do that they waited till the 16th day. On the back of the contract that says they have 30 days to find underwriting or they or me can cancel the deal. *** was going to do the loan McCluskey Chevrolet cancel the deal.

On June 19 I purchased a *** and was financed with ***. My first initial contact was with a sales representative name Tyler in which was very rude and unprofessional so I informed him I no longer wanted to do business with him. So my call was turned over to Todd P whom is the Sales Manager. Our conversation and purchased deal was great. I was delivered the vehicle on 06/20 in which was 1200 miles away. The driver Michelle was awesome! Once the vehicle was delivered to me I literally called back to the dealership everyday until 07/15 to find out when would I be getting the paperwork for the vehicle so it could be registered and get a new tag. I only spoken to Todd P the entire time via leaving messages on his work voice mail, cell phone in which he barely returned the calls and I also texted him. When he did return my calls he kept assuring me that it would be sent to me asap in which it wasn't. On 06/22, I called my insurance agency in which is *** to get the vehicle insured and paid the 1st payment. So once again I reached out the dealership and I was always transferred to everyone's in which includes Todd P, the Finance Manager and even Todd's manager's voicemail and no returned calls. So at this point I am very aggravated so I reached out to my finance company to find out that they sent the company the payment for the vehicle on 06/29 for $21,401.85 via electronically. So repeated cycle I am continuing to call the dealership and getting nowhere. So on 07/03 at 9:52 AM, I texted Todd's cell phone and asked why I have not received a call from his finance department yet? I informed him that I think this deal is foolishness and for him to give me a call ASAP today. It wasn't until 07/8 that Todd responded back to me via text stating "silly question but I want to make sure we do your title work correctly. Is your name on your drivers license spelled correctly? It has an E instead of an A." I responded " It is correct I have to go to do a name change to correct it. Use the spelling on the license." So I am assuming that he was handling things. On 07/09, I texted him again asking him to call me because come to find out on from my insurance agent ***d that the DMV of Tallahassee, *** advised my insurance agent that the vehicle isn't registered to me. On 07/13, I contacted an attorney who advised me to place a complaint with the Complaintsboard.com in reference to matter and was told that a letter should be sent to the owner Keith MCCluskey and let him know how his business is conducting very unprofessionally. on 07/14, I called the Complaintsboard.com and spoken with a representative whom guided me to place my compliant. I called back to the dealership and some gentleman answered the telephone and when asking for the manager of Todd P he transferred me to his voicemail so I left a message and I called back and he ***d that the manager is in Detroit on a business trip and he called for Todd and the call once again went to his voicemail and no returned call. I than text Todd's cell phone and informed him that I was placing my complaint with the Complaintsboard.com and writing Mr. MCCluskey a letter as well as the attorney. He than began responding back to me via text stating "I personally sent the out the paperwork to you over a week ago. I did it again last night. he sent a picture of envelope with my name and address." I replied, "the paperwork you sent out is not the paperwork I need to get this car registered, Per Tallahassee in which is my capital ***d that this car isn't registered to me in *** at all. I was told by the *** my finance company that the tag should have been for 90 days and it isn't it expires 08/04. I don't appreciate the unprofessionalism in which I have been given from this company. It is no way I should be calling everyone and leaving voicemails and no one returning my calls! I have headed it with this business!" Todd replied "give me a little bit. I'm checking with my title office to get a status update. The title was produced today 07/14 and we'll receive it tomorrow to be sent out to you. They do the transfer or title after funds are received from the lender. This process usually takes a few weeks total but well within 45 days of a usual temporary tag. I apologize for the misinformation about the 90 day temp tag. The *** changed it back to 45 days without notice. There was no intent on providing incorrect information. 44 days is ample time to get things transferred." I replied "I do believe if I wasn't pressuring y'all now it wouldn't have been done. I am still filing my complaint and having my attorney to call because the owner needs to know how his employees are responding to customers in which is very unacceptable. I know if I was there in Ohio I would not have been done this way! Todd replied I'm very sorry you feel that way." So 07/15, I contact the DMV office in my *** and asked how much it would cost to have this vehicle registered and get a tag. I was advised anywhere from $450-$600. I was advised by Todd that a check for only $270.00 because the dealership is in Ohio would be sent to me towards that. So I called the lender to find out why am I not being funded the full amount to register and get a tag in my ***? I explained to them I don't live in Ohio I live in *** and when financing a vehicle all cost should have been covered and they agreed. So the representative ***d that he would have to reach out to the dealer. I really don't feel as if I need to come out of my pockets for anything at all for the registration nor tag. This is very POOR business practicing on behalf of MCCluskey Chevrolet. I will never ever refer anyone that has good or poor credit to this dealership. Far as I am concerned they can come get the car. I need for them to pay the entire amount to register and get tag for this vehicle. this isn't fair to me at all.

Tim, today is Jan 30, 2022. This is ***. I took my truck in for an oil change yesterday and when the guy brought it back he asked what was wrong with my transmission. I have stated this to mcCluskey numerous times about the extreme whine, shifting very hard, and my truck feeling like it is in a low gear. I'm averaging 14 miles per gallon in that truck. Stickers states 16 to 22 and Tony ( Salemans) asssured me 22 and a little higher. A few times the Mechanics stated they couldn't replicate it. It does it 98 percent of the time. It's horrible. Karen, the service tech told me that she will not put my complaints down about the Transmission anymore as I always state it needs to be looked at. Juan, the gentleman who brought.my truck back yesterday was extremely concerned about my transmission noise. I told him the background about Mccluskey and the fraudulent stuff they have done to my truck and he stated ok he did.not want to get involved with this. I then called and spoke w the Manager and told my what was stated to as Im leaving for Kansas tomorrow in my truck for a hunting trip. I asked if he could get me in a rental and he said only you could approve a rental for that type of distance. I would need something that will hold 3 to 4 guys and all of their gear. The manager stated that Juan is not a mechanic and basically had no right to say that. Juan was truly concerned about the noises it makes as it is very bad. It is sad the manager discredited him foe being concerned. I am leaving for Kansas at 5am tomorrow. I have no choice. We have thousands of dollars in this trip. If you can work a miracle today on Sunday please let me know.
I want to bring up a few other things.
The last time you buffed my truck, was the third time. I asked to speak with you and John P stated you refuse to talk to me anymore then John stated rhe below.

"No one wants yo talke to you. They are refusing to deal with you"

"We will never make you happy" " Some people want everything"

"You best take your keys and get on down the road"

"If you post anything about this I will personally come at you hard"

" You don't worry about what we did to your truck, if it looks good now who cares"

I want to be very clear why I state fraudulent. You have been personally been involved with buffing my truck 3 times and have refused to document it. I have pics to prove it. You never had my permission to buff it. You have painted my truck and refused to document it. Thats fraud. You refuse to document the concerns my truck has. Shauna R has lied to Corporate *** aboit my truck and refuses to call me back. You promise to have an professional company undercoat my truck and fix the paint mess ups, but you lied and never done that. Kelly from after market stated she would refund my money for my *** liner as you have tried 3 times to spray it on and it peels off. She lied I never received a refund. She got very mad and loud when I told her I was filing my claims to the Complaintsboard.com and AG. The reason for my liner not sticking was you dod not prep the metal correctly. Yes, I sent you these pictures. I was in there approx 5 months ago for an oil change and the guy who wears alotnof gold necklaces refused to give me my paperwork. Stated something about the work orders. Thats the 3rd time you buffed my truck without permission. You will see the work order specifically states to mot buff mybtruck again. I want that printed out and emailed back to everyone on this email as McCluskey has refused to give me those documents.

I've been dealing with an ill father so I haven't had time to mess with this. Well I'm back and more pissed than ever. I'm requesting transparency and honesty with McCluskey Chevy from here going forward. I have added the Complaintsboard.com and Attorney General on this email and I eill be filing the appropriate paperwork within the next fews weeks. I will stating my case, your emails, and pictures of the damages on every review and community facebook pages locally. I will not do anything illegal nor will Islander you. I will only state the facts and show the pictures of what happpened.

Everything below here was documented as it was happening. I wanted to keep a journal, as I knew I would be submitting this to other places. Tim, I want to speak with the Owner, Owner Operator, or someone in a high position than you. If you can do something for me about a rental vehicle sufficient for my trip today I would feel alot better about driving my truck far distances. The manager I spoke with yesterday stated hes not sure he had anything sufficient for my trip. You have hundres of SUV's and trucks on your lot. I guess it all depends how safety over customer satisfaction.

Today is May 20 and Mccluskey still hasn't fixed my truck. Fraud, tried to hide damage to truck, buffed truck at 3 month old truck for no reason and swirled the paint bad. This is the start of an official complaint with the Complaintsboard.com and Attorney General.

Karen S promised me she and others had a resolution. Which was a lie. Left a few voicemails with zero response.

I put Corporate Complaint on McCluskey about my truck. Shauna R was the contact. She lied to Corporate numerous times stating it was correct. Left her 5 voicemails w zero response.

Talked to Kelly in *** Lining Department as my liner is coming off for the 4th time. She was extremely rude. This department sanded my truck to the bare metal and will not inform me of what was done to repair it.

The below was written a month ago. I am in your dealership currently still trying to figure out the lies and fraud on my truck. The Complaintsboard.com and the Attorney General is cc'd on this email. I gave Mccluskey an extra month to figure this out as Tim stated he would but here we syill are. 4/23

Last month draft saved

Mr. Mccluskey I have had alot of issues with my brand new truck that I purchased from your dealership. Instead of reinventing the wheel I am going to copy and paste my fb post below. My truck is not fixed after numerous attempts of Mccluskey trying. Now instead of fixing my *** liner they sprayed black paint over it which is blatant fraud. Feel free to reach out to me. [protected] Darin

The Complaintsboard.com and attorney General is getting a copy of this email.

3/4 Update on Mccluskey Chevrolet and my truck

They are still refusing to document what happened to my truck. Sanding it to the bare metal, using a black spray paint vs *** liner that I paid for.
I have called Service Manager, Shawna 4 times and left voicemails. She has refused to call me back. She was the contact for my Corporate complaint and she continues to tell Corporate it is fixed, when it is not at all.

Karen another service manager stated that they called me and I never return their calls.. Another lie. Also included is portion of the phone calls I've made to Mccluskey Chevrolet.

I have called Tim, another Service Manager and left him voicemails and no call backs.

I have called Gary, Assist Service Manager and left him numerous voicemails. He returned a call last week and he had a few representatives on speaker with him. He called at the timeframe they knew I was unavailable to talk. I was never informed they were going to call. They knew what timeframe I am unavailable to talk, but yet they chose to call when they knew I couldn't answer. Smh

My truck still has swirls in the paint.

Mccluskey will not explain what was done to my truck to protect the paint when it was sanded to the bare metal.

Mccluskey was suppose to order parts that they left off of my truck when they were working on it.
They did not order them.

Mccluskey Chevrolet in Mason is an absolute sham. Buyer beware. This is based off how they have treated me and my truck.

Update: 2/13

I locked this post trying yo give Mccluskey Chevrolet another chance at fixing my truck and they failed. This is the 3rd time they had to fix the *** liner and they Fraudulently used a spray paint or something. It came off as I touched it w my finger. Pic included and this is the 3rd time I took it back for the *** Liner issue. There is missing fender caps as well that thy didn't reinstall. I've asked them numerous time to document what happened with sanding down my truck and they won't put details on paper. Lastly they absolutely refused to call me back until I put a formal corporate complaint on them. I've bought many new vehicles over the years and all dealerships are the same, but don't be fooled by Mccluskey as they definitely try to pride themselves on how "the sale in never final" -- Tony B's favorite line.

Corporate GM complaint filed on Mccluskey Chevrolet in Kings Auto Mall on my 2020 Chevy Silverado TrailBoss LT! Buyer beware!

I have requested to talk to Managers via the Phone, Emails, and I have also left many voice mails and no one will call me back other than the Service Tech who is lost on how to handle this.

It is very sad and pathetic how a dealership so quickly forgets their compassion and knowledge they bragged about when you purchase a vehicle from them.

First off I had a bedliner and my fenders *** lined. Mccluskey Chevrolet did not prep the paint on my fenders, so within a few weeks my *** peeled off as they did not prep and sand the paint before thy installed it. I took it back and they indeed sanded my fenders this time inside and the outside of the side of truck bed in some spots down to the bare metal. These spots that were scratched and sanded were on the painted surface of my truck that were not *** lined and very visible. When the *** liner peeled off the amazing service techs were trying to convince me that the brackets fell out and all I needed was brackets. I tried to state that was incorrect that the black stuff hanging was a spray. After arguing with them and leavin as I was getting no where I called the McCluskey Chevrolet *** liner section and spoke w the lady in charge and explained to her what they where trying to do. He exact words were, "are you kidding me." She called and got it straightedge out. Now going back to when they resprayed the *** Liner in my fenders they lost control of the sander and it sanded the ouside of my bed and they tried to return the truck to me in that condition. I informed the service tech of this and they stated, just bring it back we will fix it, so I did that. Well now they buffed my entire truck and it is a swirled mess. The clearcoat looks like absolute hell with nicks taken out of the paint. Now they want me to bring it back again so they can fix it. I have left many messages with Gary and Tim, which they are the Service Manager and Service Assist Manager. Neither will return my call. I actually called Tim and it rang 4 times and the phone picked up and hung up. Jeremy the Service Supervisor was dumbfounded how bad the paint is.

Many other things happened during the time my truck was at Mccluskey. After Mccluskey had my truck for a few days I went and picked it up. When I did my low tire pressure was reading the front driver pressure low so I checked it and it was fine. The next day it said again that the tire pressure was low on the driver front. When I went to leave work that day My rear passenger tire was on the rim and a huge metal spike was in the tire. I told the service tech that it happened when thy had my truck, but it was reading front drivers tire was low. Her statement to me was well those don't read the actual tire that is low. It just means you have a low tire. So your telling me my truck says low drivers front tire doesn't actually mean that, that is the fire that is low... correct it cant determine which tire is low?! Wow are you kidding me?! This is a service adviser stating this.

Also, when I took my truck back to have them look at the scratches on my truck it was absolutely covered in dry salt. They went and got a dry stained rag to wipe it down it. Dry rag and dried salt on my truck. Thad to stop them from doing it and they had no clue that would destroy the paint.

When they had truck in the shop and they were fixing the *** liner the some kind of chemical was plastered all over the driver side door. It would not come off in the car wash, so they had to remove it.

When I purchased my truck a bedliner was thrown in on the deal and the Saleman was suppose to set it up. I told him it would be a month or so before I would be back. I called and texted him about it and he would not respond. His name is Tony B. Don't use him of you go to Mccluskey. Finally I called and got it all set up and told them it was part of the deal. They called me back and said we are good go ahead and bring it in and we will take care of it. The liner gets put in and they charge me full price for the liner. I told them the story and they had no clue what was going on. The manager calls the Salemans and asks him if it was part of the deal and he was on speaker, but he didn't know and he stated OMG I can't remember that was 2.5 months ago. This was after I had been contacting him wo any response for a month.

At Mccluskey Chevrolet, from my experience, you are definitely a number and they lose all compassion after the sale. The knowledge of the service tech, or the lack there of, is mind-numbing.

Unfortunately due to their non responsiveness they have a corporate complaint on them thru GM Corporate currently!.