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Purchased 7/23/20.$800.80 +5 yr warranty @$160.00.
1.Freezer door warped came 2 weeks later and heated the door seal with hair dryer (didn’t work)
2.on 11/12 called hung up
3.on 11/15 called again
4.on 1/5 called stopped working repair man ordered a new door and seal
5.on 1/22 called stopped working
6.on 1/23 door replaced
7.on 1/23 stopped working called
8.on 1/26 stopped working
9.on 1/27 repair man replaced a part,not sure what it was
10.on 1/31 called not working 1hr.20 minutes on phone,replaced something
11.on 2/6 Called Home Depot spoke with manager (Mike)
12 on 2/8 stopped working
12.on 2/15 stopped working
13.on 3/5 told me they would give a refund
14.on 3/15 Stopped working
15.on 3/16 schedule a repair
Desired outcome: I want my money back!!!
Hi Mr. or Ms. Condo.
I'd like to assist.
Hopefully you've retained work orders with every visit. Each work order should be dated and describe the work taking place.
Generally, service centers use a rule of three service attempts, all of which based upon the same problem, before they concede a problem being unrepairable. This does NOT mean three service calls, as each service may require more than one house call. The first visit is usually to verify and diagnose a problem, the second to service the problem.
With that said, do you have said service records?
Will look forward to your reply.