CB Home Improvement and Maintenance Home Depot Complaints #82-101

Home Depot review: Storm door measurement and installation

John A. Schruefer, Jr. of Parkville, US

Aug 16, 2023 11:14 am UTC

Verified customer

On August 5, 2023 we ordered a storm door with installation from the Ocean City, MD store. The measurements were supposedly going to be taken the following week. It is now 1 1/2 weeks, and the measurements still have not been taken. When I called the store, nobody answers the phone. I had to call the 800 number to get someone on the line. Even he had a big problem getting thought to the store. I had a previous problem with the Home Depot at that location on a delivery and swore that I would never deal with the store unless I could walk out with the merchandise. Even the representative on the 800 number had a very difficult time getting through. This company very obviously does not care about customer service.

Desired outcome: FINASLLY, I got a call from the store as a result of the call to the 800 number. They need to have a better customer service setup.

Keywords:

800 number customer service installation measurements merchandise phone representative store storm door

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