Home Depot

Home depot is saying that I had a special charge on flooring last October 2022 and now I owe $8000 because I have not paid it off in 6 months. But they cannot give me any statements to the fact. I went I to my account on their site and there were no specials for the flooring. They have never given a statement showing interest rate. I have everything showing all the different balances they post to my texting account. I understand that the FTC has granted customers a court degree against them on false Marketing practices. How do I go about filing agai st them also

May 18 ordered a GE Profile fridge.Our old GE fridge lasted 26 years. Promised delivery date

May 30 2023.

May 27 ordered another GE profile fridge for another property. Promised delivery date Aug 17

2023.

August 4 spent an hour trying to figure out the status of the fridge. Got disconnected 3 times I was put on hold. Amelia promised a $300 gift card for the delay. Finally got a hold of

someone B. Next rep B did not see the promise in the system. B said she would not sell the

frdige because there are none in stock anywhere and no ETA from the manufacturer. B promised to

call me back but has not.

Today I cancelled the orders for 2 fridges. I asked if there was some compensation as we have

waited 10 weeks and Home depot had $6000. No compensation

The fridge is STILL advertised on their website

Lesson learned DO DOT BUY ONLINE FROM HOME DEPOT.

My last purchase of HDX paper towels was very disappointing. It appears as if the paper towels are 1/2 their ordinary thickness. Was this a manufacturing defect or can I expect that any future purchases will be the same.

I've purchased these towels for my church and home for several years and this is the first time I have had a problem.

Please let me know if I choose to purchase these towels again, that I will recieve the quality that I'm accustomed to.

Thank you

J’ai téléphoné chez home dépôt à lebourgneuf à quebec. J’ai demandé si il avait cette scie, ils m’ont répondu que non mais je devais me présenté pour qu’il la commande. Rendu chez home dépôt le commis m’a dit que cet article n’était disponible au canada. Il m’a dit d’aller au magasin pour enfin me dire que cet article n’était pas disponible au canada. Pourquoi il ne me l’a pas dit au téléphone. J’ai fait 80 km …pour rien. C’est son travail de me dire que je ne peux pas l’avoir. J’ai fait venir le gérant et il m’a dit…désolé… mauvais service. Le gaz c pas gratuit…

Bought washer in 2019 or 2020 kept in the garage for a year before I used it. Worked. 1 time only. Tried using it a second time NO PRESSURE AT ALL. Took back to the store but was told it was past a year and Home Depot do not sell item anymore and would not refund me. I have been a valued customer with your store for over 25 years and expect a better resolution. Rodney Christmas 1122 Jefferson Ave Scotch Plains NJ 07076. [protected]@verizon.net

The online home depot website clearly states that haul away service is free.
I bought a garage freezer, and was charged $50.00 at checkout to haul away my freezer.
Unable to add proof because your site does not support pdf.
Order Summary
Order Number: WG39114954
Order Date: July 30, 2023
Frigidaire 20 cu. ft. Frost Free Upright Freezer in Carbon
Store SKU # [protected]
Internet # [protected]
$948.00 1 $948.00
Parts & Services
Haul Away Your Old Appliance $50.00

I am a Home Depot Pro. I pay a $40.00 fee for each lead wether I get it or not. Therefore, I am a paying customer. I deserve the same respect and consideration as any other Home Depot customer. I received a review that was factually false. The customer claimed we charged hidden credit card processing fee, which were clearly stated in our work orders per Florida law. The customer acknowledged, agreed and signed the work order. I attempted to contest this review but Home Depot let me. They let the false review stand, even though I had evidence to contradict it. They treat pros like we work for them when they really work for us. No respect. Their leads are poor quality. Only good for 30%.

Went to Home Depot because in the past they were always friendly and more than willing to help. We went the other day and was ignored by several staff when we were wandering around. If we wanted poor service and to be ignored, we would have went to Lowes or Menards.

Also an $8 pack of weed eater cord at many other retailers was $32 at Home Depot.

I would have written directly to Home Depot for resolution but there is no costumer service email information. They dont want to hear complaints I guess.

HOME DEPOT MISTREATS SENIORS

order # H0742218942-- MODEL # LREL6325F SALESMAN#ER5766

My 83-year-old aunt purchased a LG pkg from this store in October 2022. Upon delivery, the appliances were delivered and not tested. Within hours of the delivery my senior citizen aunt attempted to use the stove to find that it did not work. She immediately contacted her salesman.

The salesman told her she has to contact the manufacturer, LG. What? REALLY?

HOME DEPOT #0742 should have immediately replaced the defective unit they sold my senior citizen aunt. If HOME DEPOT replaced the defective unit, this would have resolved my elderly aunt's stove problem. HOME DEPOT STORE # 0742 mistreated my senior aunt by sending her to LG when they should have replaced the unit. She has been sick through this entire process.

LG set up repair dates that they don't show up. My GOD, she is an elderly person coming off many years of being my deceased uncle's caregiver. The kitchen makeover was to help her healing process yet the aggravation of not being able to cook has debilitated her healing process. SHAME ON HOME DEPOT TAKING advantage of senior citizens. Replace the defective unit HOME DEPOT and YOU, HOME DEPOT should be dealing with the manufacturer.

My aunt reported the defective unit immediately and now almost a year later, she still has a non-working brand new stove. If this was any elderly person, I would be upset but I more upset because this is family.

HOME DEPOT STORE # 0742 MISLEADS, DECEIVES AND TAKES ADVANTAGE OF SENIOR CITIZENS. I WISH I COULD RATE THEM A ZERO BECAUSE THEY HAVE TREATED MY ELDERLY AUNT HORRIBLY. STOP IT HOME DEPOT...DO THE RIGHT THING AND STOP MISTREATING SENIORS. SENIORS, PLEASE STAY AWAY OR GET TAKEN ADVANTGE OF BY THIS STORE.

LOOK AT THE REVIEWS!

I purchased a very expensive LG refrigerator LRMVS3006S online from Home Depot. It was delivered damaged (seals don't work, so alarm saying door open goes off every 30 seconds 24/7 and the light in the view window stays on constantly. I can't get water or ice out of it.) The delivery team said they turned in that I had a loaner and would get a replacement ASAP. I have been calling to find out when it would be delivered. On Saturday, I checked the website and if I had ordered it Saturday, it would have been delivered Tuesday. If I had ordered it Sunday, it would have been delivered Wednesday. I have talked to several very nice customer service people that told me to make sure I called first thing this morning. When I did, they said it would be Friday when it was delivered and that that was the first available. When I got on the website, it said if I bought it today, I'd get it Thursday. Clearly I have been put at the bottom of the list. I called LG to see if I could get it faster and they said they could not communicate with me, only with Home Depot since I bought it there.

To whom it may concern,

I am a handicapped customer of Home Depot. I have been a customer of Home Depot for decades. Unable to shop in person, so I called in my order for pickup. I have attached a copy of my receipt to show the purchase was made but when my contract picked up supplies no doors were in the order. I have attempted to resolve this issue with the store where I made my purchase but they keep giving me the runaround and never call me back to resolve this issue. The last attempt was made on 7/15/23 @ 7:00 pm to resolve this issue I spoke with Manager Adams who promised to call back but never did. Customer Information

REVA CONLEY

[protected]

[protected]@aol.com

5517 FLETCHER

FORT WORTH, TX 76107

Order # H0542-354981

Receipt # [protected]

A salesperson came to the house to provide an estimate. The salesperson was very nice, professional, knowledgeable...had no problems there. They were even able to match and beat a competitor's price. I was also sold on the fact that Home Depot offers a lifetime warranty, is a major company that has been around for decades, and wants your continued business...In other words, Home Depot will "do right" by me.

Note: I was sold on the Simonton Windows...I went with the best they offered (no cheap/poor quality windows for me)

December 2020:

Day 1: I had two windows (kitchen, living room) and a sliding glass door replaced. 1) the kitchen window would not fit properly. They had to order a new one, so I was instructed NOT to open the window. (great, I have a window I can't use)

2) the screen door for the sliding glass door (that I paid for) was missing. I was told they would have to order it and then have it installed.

After months of waiting and unreturned phone calls and after finding out that my screen door and window had been sitting in a warehouse for months! and no one contacted me to schedule an install, I finally had the new window and door installed...5 months later!

2) the new window was defective, and the sash did not fit properly. Again, we had to order another one., that took weeks to get a response, and several months to order and schedule the install.

3) The latch door on the sliding glass door broke, and I could not open it from the inside. Again, I had to open a service case and wait for someone to come and fix it. Again, that took months.

4) the third window was defective and cracked shortly after it was installed. We had to order another one. Again, that took months to order, then several more to schedule the install.

Note: the technician/installers that Home Depot contracts with have been great up to this point

5) June 26, 2023. The screen door for the sliding glass door broke, and I contacted Home Depot to put in a service request. After waiting more than 2 weeks, I called back and was told someone would contact me that day. After waiting 2 days, I called back and had to case "escalated." July 13, I received an email at 8:36pm from and technician/installer named Joe. He left his phone number in the email and told me to call him to schedule. So excited to finally hear back, from someone, I called the number (26 minutes after receiving the email). Well, Joe "scolded" me for calling before 9:00 and told me I would have to wait until tomorrow.

?

So wait, it is OK for you to contact me in the evening, but it is not OK for me to contact you?

(no where in the email did he state to call "first thing tomorrow" or "you can call me tomorrow at ...") He simply said to call him, and so I did...why wouldn't I?

It appears that once they have your $$$, you are not a priority. You have to make several phone calls and practically harass people to get anything done. You will wait weeks to hear a response and months to have anything done. I was "sold" on this great Warrantee and service, but I received neither.

I bought a refrigerator, and it was delivered damaged. I returned it and didn't get a full refund. I bought a different one the second time and it was delivered this morning, "Broken"! Home Depot manager told me to wait 2-3 business days for a full refund. So, the situation is that I am without a fridge in 90-degree weather, first refrigerator partially refunded and second fridge no refund for 2-3 days. It all happened withing 10 days. Home Depot is selling damaged and broken appliances without checking. Pathetic customer service, slow refund process, and uncountable problems to the customer. No one answers the phone and longest holds. The delivery man left the fridge outside the apartment without knocking the door. I have knee issues and fractured ankle; how can I carry a refrigerator inside my apartment? Home Depot higher authorities must take charge of this issue. After all this hassle, they must provide me a fridge free of cost and deliver at soon as tomorrow.